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3
  • Food3.5
  • Service2
  • Value3.5
  • Ambiance2
  • Reviews122

Sushi Garden

4635 Kingsway
Burnaby, BC V5H2B3
Tel: (604) 436-0104
Neighbourhood: Metrotown

Reviews

Displaying 81 - 100 of 122 Reviews FoundSort: Useful | Helpful | Reviews | Date
Incredibly poor
By julen of VAN (1 Review)
Submitted Friday, August 14, 2009 - 7:57pm [Dine in]

For years this place has been called one of the best places to have sushi in Vancouver. I never had Asian food. Things have changed, though, and I finally went for it. I have not been to this type of food or location. Sadly, it looks a bit seedy....... at my booth the seats were badly soiled (!) and fake and cheap material were coming away from the wall and table beside and in front of us us. The music mix was way too tacky and clearly showed no thought at all. Rather the thought was not good. All that would have easily been forgiven if the food had lived up to hype from people. It didn't. After an unbelievable 30 minute wait (the room was not that full you know), I was presented with a tray that clearly had just had melted some kind of a sauce removed from it. Obviously someone had tried to half-heartedly correct the error, but I got the box and I couldn't be happy of course. "No manager available", according to staff, who seemed pre-occupied with personal conversations and anger speaking to each other in their language.
The waitress suggested it was no big deal, and that I should just eat it. She called it an "honest mistake", but an honest mistake would not have involved an attempt to disguise the messy food I received. Several calls to the restaurant today have been answered with "No manager available, what do you want" and "I don't know when he'll be in. He doesn't tell me his schedule". Run-down and poorly staffed. Why do people go here?

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Rudest Experience at a Restaurant I've ever encountered
By pokemonmaster of Burnaby, Vancouver (1 Review)
Submitted Sunday, April 26, 2009 - 2:17am [Dine in]

I usually tip from $0 to a very small fraction of the bill by rounding up a dollar just because the service is never super. The waitress actually had the nerve to approach me after I paid to ask me why I didn't leave a 10% tip. When I told her that I was not satisfied with the service, she told me that it was mandatory to tip 10%. Fed up, I told her that there was no sign that said the customers were obligated to tip 10%, as she rolled her eyes at me and walked away without responding. I've never seen a waitress with such a nasty attitude before, nor have I ever been harassed about not leaving enough of a tip at a restaurant. She even pointed me out to her coworkers and laughed about it after as if it would be a nice thing to do to mock the customer.

The service at this place has never been exceptional, though through the years I've seen some of the waitresses trying to act more polite and kind towards the customers.

Even then, the service still doesn't improve by much as it's very easy to see through this and it's easy to tell that they're not very happy to serve you. The food there has always been amazing, but the employees' attitudes brings down the store ambiance by a tonne.

It's so unfortunate that the best sushi restaurant in town has to be burdened by such awful waitresses.

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Excellent Sushi, service still needs improvement
By KuroYuki of Burnaby (3 Reviews)
Submitted Tuesday, April 7, 2009 - 12:03am [Dine in]

I've visit this sushi place for many times over the recent years, mainly with friends to have dinner on Friday or Saturday.
The waiting line is expected, it's Sushi Garden's culture.

Food: very nice as always, sashimi are fresh and cold, scallop rolls taste fresh and decent flavor.

Service: it always been the "ouch" spot for this place, the boss is unwilling to accept the fact they are BUSY and need at least 1 more server on the floor.

Value: It's good price for the portion you are getting, and the freshness of the food.

Ambiance: it's average like other sushi places, the decor it's simple, nothing special, and crowded seating plan it's just too typical for authentic sushi place. Even the good sushi shop I visit down in San Franscisco are relatively the same.

Definitely will come back to this restaurant, but definitely recommending coming in earlier, or expect waiting to be 20~40 mins.

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above average
By whatthehell108 of vancouver (8 Reviews)
Submitted Monday, November 10, 2008 - 4:46pm [Dine in]

I have been to this restaurant couple times. their sashimi with shredded radish is the must-try. (haha hopefully they have licence to sell Japanese beer because beer + sashimi = heaven) and others are ok. they don't take reservation so you have to wait during weekend as the place is fully packed during weekend. overall the food is not so bad.

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good place to go for sushi in burnaby
By smartwater of white rock (2 Reviews)
Submitted Monday, October 13, 2008 - 12:53am [Dine in]

If you like a sushi place that is simple (no special service, no fancy dishes), cheap, and has great food..
They have some innovative rolls to their menu but i normally stick with my usual.
I ordered some sashimies and rolls(Alaska, smoke salmon creamcheese,chopped scallops, dynamite and ikamite)
I love their toro and spicy tuna sashimis.
It gets super busy during peak hours but its worth the wait. (trick is to get there early)
The place is small but nice and clean and i think the tables are putting too close to another, but overall its a nice to place to dine-in and take-out.

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Good value
By VcrFoodie of Coal Habour (21 Reviews)
Submitted Saturday, September 20, 2008 - 5:34pm [Dine in]

Hubby and I came here for dinner a couple of Fridays ago. We
arrived at 5:20 pm, earlier than usual as I didn't want to wait in the longer line ups around 6. We ordered a variety of sushi, tempura, and miso soup. The food came pretty quickly and the fish was fresh. There service is overall is decent - it's not a high end restaurant but a high volume/turn over the tables one. Although it's reasonable for diners to expect quality food, service (staff), and ambience (decor), it all costs money which is then reflected in pricing. For the prices charged, we expect decent service and a clean restaurant which they provide. And, thankfully, we consistently get good, fresh product and if this changed for the worse, we'll stop going. So far we haven't yet been disappointed by our 6 visits.

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Fresh and great portions
By eatwhere of vancouver (6 Reviews)
Submitted Wednesday, June 18, 2008 - 3:32pm [Dine in]

I'm not a sushi (raw fish) fan but the other stuff is great. The portions are large and fresh and the prices are very reasonable for what you get. The hassle is the line up, and the service is ok considering how busy they get. The ambiance is nothing to write home about. The only raw fish I eat is the spicy tuna and they make some of the best. It's actually a Korean style spicy tuna, when you get the dish. It's worth a try if you have never been here before

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Thumbs up for their food!
By YummyFP of Downtown/Kits, Vancouver (4 Reviews)
Submitted Saturday, January 26, 2008 - 2:12am [Dine in]

This is a great place for cheap sushi of pretty decent quality. Good selection of rolls, excellent salmon sashimi. My fave is the chopped scallop nigiri! The food is the only reason that keeps me going there! Their service is horrendous!!! Don't expect a refill for your tea... the trick is to be polite(so they don't spit in your food) and keep harassing them for service...

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Good food, TERRIBLE service!
By queenshopper of burnaby, b c (1 Review)
Submitted Sunday, January 6, 2008 - 10:11pm [Dine in]

No doubt, good value and quality on the food but the service sucks 9 times out of 10. Sashimi and sushi is always fresh. It is just too bad that the servers are so unfriendly and service is always so slow. It looks like everyone who eats there knows exactly what to expect, though

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Big portions
By z5m2 of Vancouver (3 Reviews)
Submitted Tuesday, November 20, 2007 - 3:14pm [Dine in]

Just as you may have read, this place has huge portions. Come hungry. I've had better Sashimi elsewhere, but it was good for the price. Service was meh, but not so much that I got offended. It's right across from Metrotown on Kingsway, so the location is not too bad.

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i dream of the alaska roll....
By food-queen of East Vancouver (28 Reviews)
Submitted Sunday, October 7, 2007 - 5:43pm [Dine in]

Sushi Garden is THE place for cheap, fresh and most important: home of the lovely, lovely, LOVELY Alaska Roll! it's basically an avocado roll, with pieces of salmon on top drizzzzled with miso sauce ...unbelievably tasty. I must agree with my fellow dinehere reviewers that the service stinks, but I always get take-out anyways so it doesn't matter...their sashimi pieces are giganticly large, but very fresh and they have realllly good spice tuna sashimi, their dynamite rolls & beef teriyaki rolls are quite good too....a definite must-try!

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O for Overrated
By Yummers of Burnaby (5 Reviews)
Submitted Saturday, September 1, 2007 - 4:27am [Dine in]

This was my 3rd time at this restaurant. I swore I would never come back to this place the 1st time but my friend insisted we eat at this place because she's "in love" with the sushi here.

I admit, their Sashimi portions are generous but I've had bigger and tastier sushi elsewhere. Try Asakusa(sp?) just down the road.

We enter as a group of 5 and the place was packed as usual. I was a bit surprised because it wasn't even lunch hour. We came around 3:00? Service was terrible but I can't blame them. There were only 3 waitresses and they didn't look particular happy. This place gets so much business a day, I'm sure they can afford another waitress.

P.S: Get new menus!!!! Don't they feel embarrassed handing out those ragged, worn out menus to customers???

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Can be better
By Rex of Burnaby (9 Reviews)
Submitted Tuesday, March 6, 2007 - 11:15pm [Dine in]

I really like their combo that save my time and money. The portion getting smaller than before but the food quality keep the same. The only thing that I feel disappointed is their services. Although I have to wait 5 mins for a glass of water, I will for sure to come back. It's worth to keep coming back.

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The Anton's of Sushi
By sushi-king of Vancouver (3 Reviews)
Submitted Monday, February 26, 2007 - 4:58pm [Dine in]

I like the medium sushi combos; however, i deem this to be the "Anton's" of Japanese restaurants (must be the Korean owners??). Portions are a good size; however, found that they just used more rice - a sign of trying to give bang for the buck.

Service however is another story. Waitresses are just grumpy all the time and one wonders if they want to be there at all. Good thing for the portion sizes as if it wasn't for that, i wouldn't recommend the place.

As a conclusion, like i said, if you are looking for cheap filling sushi, with god aweful service, this is your place, otherwise, if your looking for good quality stuff, i'd try elsewhere.

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Brown avocado in roll...
By Le_Gourmand of Burnaby (24 Reviews)
Submitted Saturday, January 27, 2007 - 12:54am [Dine in]

We have always frequented Sushi Garden for it's quick turnover, decent portions, fresh sashimi, and decent prices. After their new renovation, we decided to go for lunch again on our day off. No surprise with the lacklustre and non-existent service. Each and every server has a scowl on their face, and they don't make eye contact. It baffles me why people still come here, price point must be more important than crummy service. It took me at least 3 times to flag down a server for some hot tea, not only did she not even acknowledge my presence, when she came around with the tea, she had real attitude, ha attitude with a snarl. We ordered a california roll, when upon arrival, the avocado was brown!! Can you imagine, I initially thought it was a beef roll of some sort! We asked the server about this, again, an inexcusable response and indifference. We finally decided it was the last straw and rather go next door to Asakusa for our sushi cravings in the future.

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Good quantity but don't expect much service
By ella of burnaby (6 Reviews)
Submitted Thursday, January 25, 2007 - 2:25pm [Dine in]

This place is always very packed so don't be surprised if you have to wait. Luckily the turnaround time is short. It's a lot better now with the renovations. Great sushi and good quantity but don't expect much service.

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Poor Service, Poor Ambiance and a Poor Experience
By brwndominator of Burnaby (1 Review)
Submitted Thursday, November 2, 2006 - 8:04pm [Dine in]

I was really expecting something better than the visit I experienced. There was a great deal of hype about this place prior to their renovations, after which it seems their service has deteriorated quite significantly. The servers did not greet us, ask us if we wished to be seated, I had to ask THEM for a menu, for they did not provide me with one. Furthermore, people around us had been waiting for over an hour for small meals while they expediently prepared take out food and neglected their stay-in customers. I would not return to this place, and recommend everyone who doesn't want to waste time sitting around hungry to stay far away from this place. It's really quite a pity.

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Pretty Good
By PsyGuysGal of South Surrey (5 Reviews)
Submitted Monday, April 10, 2006 - 7:03pm [Dine in]

Sushi Garden must be doing something right. There isn't a block on Kingsway that doesn't have at least a couple little sushi eateries, but on a Saturday night, Sushi Garden is the only one bustling with activity. It had a constant flow of people coming and going, so we didn't have a problem finding a table.

Let's get down to business... the food was outstanding. The sushi was fresh and they gave pretty healthy portions. The tuna and salmon sashimi were huge slabs and practically melts in your mouth. The chopped scollop roll and the unagi rolls are also very good. The shrimp tempura was excellent. If you order combos, it's definitely worth your money.

Prices were very affordable for dinner, specially since we orderd a la carte. We were stuffed $30 total for a couple. Now if you order dinners for two or that boat of sushi, you should definitely bring a couple more people to help you finish it off.

The service was extremely fast, specially considering how busy they are. Our server was efficient and pleasant.

The ambiance rating had to be low ... the place is pretty much a dive, but that's usually where all the really great ethnic food is.

Definitely recommend it.

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Good Sushi, Bad Service
By bunni of Burnaby (16 Reviews)
Submitted Tuesday, March 10, 2009 - 11:34pm [Dine in]

Came here for a snack. This was my first time going.

Food: Excellent Alaska, Dynamite and Tuna Rolls. Smoked Salmon was good too, but hard to eat. Alaska roll is definitely my favourite, but it could probably just be because of the generous helping of tobiko...

Service: Yikes. In the middle of eating, we were served with our bill. Flagging down a waitress is also impossible. This place is really a miss with their service, but I guess the whole point is to serve the crowd and then bring in the next set.

Value: Didn't pay much for all we ordered; for two people it was $20.00 or so.

Ambiance: Plain and humble. Nothing special but it could use a good deep cleaning....

I'd come here more often but perhaps only for a "to go" type of thing. It's not a place that I can sing high praises about, but it's better than some of the other Kingsway area sushi places. (Sui Sha Ya, anyone?)

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cheap but not cheerful
By geekmom of Burnaby (10 Reviews)
Submitted Sunday, April 8, 2007 - 5:53pm [Dine in]

I ended up here on a Saturday at around 12:30. Although the place was very busy, once I figured out their sign-up-for-a-table system my son and I were seated very quickly. (God forbid that any of the staff should have to actually look at or greet people coming in the door! I also noticed that some people who signed up and then sat on the bench near the door to wait for a seat were overlooked while newcomers who walked in and happened to catch a waitperson's eye got seated right away.)

The food came very quickly and was reasonably fresh. The miso soup contained pieces of deep-fried tofu - a new and quite pleasant addition. Sashimi was fresh and not too bad at all. For the price, it was a good size meal and reasonable quality. As other reviewers have mentioned, the restaurant was cramped and the decor was nothing to write home about. The service was mostly indifferent although none of the staff were slacking off - they worked very fast.

Bottom line: Don't go for the service or the ambiance, because both are very minimalist; go for a quick, cheap meal of half-decent sushi.

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