Sushi Garden is a popular Japanese restaurant on Kingsway.
The food was definitely not fresh and we had to wait for over 45 minutes before our orders were filled. The dishes that the food were served on were also dirty with stains.
The service was okay at best. Value wise there are better.
After heard so much about it from friends, my own visit was really disappointing. Definitely a place that I will not be revisiting in the near future (minus the possibility that it undergoes a management change and refurnishing)
This restaurant is like Japanese assembly line; This is not a bad thing. The seafood is fresh, the service is quick, ordered and served in under 5 minutes. Portions are generous and very worthy of the prices they charge. Expect long lines during the height of dinner and lunch times especially weekends.
I love their spicy salmon sashimi. I think it's the best in all of Burnaby. It has a hing of sesame oil and it's sweet and they add cucumber. We usually go weekends so it's busy so service isn't the best, it's ok. But the food definitely makes up for it! It's one of my favourite restaurants in the city for sure.
I had some really great rolls here, but the place was packed and I had to wait a long time to be seated. The service was ok from that point on.
Value wise, the place is a big above average in cost, but the food was amazing. The spicy tuna sashimi is magnificent!
The presentation of the food is also done well, and I'd say it'd the kind of place to take someone if you're trying to impress them, although it can be a bit noisy thanks to the amount of people eating there.
I went to Sushi Garden 2 weeks ago on a Friday evening, My friend and I waited for about 5 minutes before we got our table. We ordered a Sushi combo each, as my food arrived, I noticed that the rolls were quite disgustedly presented, the fillings were falling apart. Now I didn't come into this place expecting it to be top notch, but since I'm paying for individual combos/rolls. I was hoping that it would be at least better than AYCE quality. Well, that thought certainly disappointed me, cause the spicy tuna roll, and alaska roll was quite disappointing, as I've mentioned the filling was falling apart, the rice was REALLY soft, the texture was NOT THERE. This was my first time there and will definately be my last. And this place doesn't bring that much value either, I've been to other sushi joints with better prices and value. It was almost as bad as Samurai Sushi, except the rolls weren't as big. Overall, the quality was a tad worse than AYCE.
We ordered some funky rolls like Island roll with Kiwi sauce and it tasted refreshing so that was good. Rolls were nicely made but can't say they were tasty. Agedashi tofu was crisp.Tako yaki was well..i've had better. But i give this place a low rating because of the bad,really bad service.
Poor management is the problem here. The place is so disorganized with 3ppl doing all 3 jobs. Bussing, taking orders And cashiering.
And omg..one of the waitresses was so rude! :S
We had to sit around 5 minutes before asking her to take the orders. She didnt come back so we had to ask another. She then got really angry and started glaring at another customer waiting because he didnt respond to her calling his name,10 times out loud right to his face while everyone else was looking at her. But she was pronouncing Leon as Lin so it was understandable he and his party had to confirm with her among the long line up of ppl. Then my parents decided to pay fast and leave because our APPETIZER wasn't coming out when we had finished the mains. Whilst we were paying,it came out so I asked her to pack it for her. 5minutes after paying our bill and sitting around..I can clearly see our order in the box on the Sushi bar yet no one bothers to give it to us. So i went up ,grabbed it myself and asked for a plastic bag.
I know it was a busy night on a weekday but, if you can't handle pressure..dont work there. Ruined our dinner. I feel really bad for taking my family there. It was just the hype.
The food was very good. the rolls were fresh and were appetizing. the service was alright, just seated us, took our order, and brought our food, no conversation, probably because it was busy and there were only 2 servers. Not much else to say, the prices are a good value, but like i said, come here for the food and not much else. Take out would be good. Will return but only for takeout.
Make no mistake, Sushi Garden is more of a warehouse than a restaurant, but for take-out it ROCKS! Your order might take awhile to prepare but it will be cheap and delicious. They have improved their ordering and pick-up system in recent months, and it gets better and better each time. It's my choice for best take-out sushi in Burnaby!
They are always always always busy so I always have to wait forever ...after eating there couple times .I learn one thing that is ....go around 4 pm then it will save you a lot of times.
I always order the sushi sasumi combo. there sushi and sasumi is always fresh and big !! They don't have super tasty rolls but they are cheap and filling ^^.
Overall, if you want to have a good value fresh sushi, this place is a very good choise !
The servers are just too busy to give you 5 stars service, come on !! They are human too !! give them a break !!
Came here at around 8pm last night (sat) after shopping bc we were really hungry and were craving sushi. This was my first time here. Upon arrival we noticed that it was packed inside. We put our names down and waited about 10 mins for a table. The menu had a wide selection of sushi rolls and appetizers. I wasn't too impressed with the menu. The prices seemed very reasonable though. The rolls were good, nothing special. The House roll fell apart like crazy though. The servers brought our food out quickly and the bill was presented promptly so i'm not sure what all the complaints about their service are about. Overall, for cheap sushi i would come back again.
This place is the best place for sushi in Burnaby. I'm almost drooling thinking about their Alaska roll (how do they make it so good).
Okay, get some things out of the way... it's not the most authentic place (korean?), the sashimi could be better quality, but the price is right and you never leave upset. There's a couple of AYCE places in the area (Fish on Rice, and Sui Sha Ya) but this is a cut above.
By Burnaby standards, 5 stars... vancouver maybe 3.5. But it won't stop me from going here time and time again for work lunches.
Alright, so this place has been one of my favourites for a really long time. I know, from reviews I've seen, the service is straight crap but I try to look past it most of the times. I used to come here 2-3 times a week just because of sushi cravings and the large portions to satisfy my tummy. The big difference is the staff and the time, which before, I used to go during odd hours like 3-5pm.
I'm practically a regular there, and they started getting new servers. Okay, not a big deal right? Well, boy was I wrong. I know two servers who recognize me by name and face and they're the best. Quick, polite, and efficient at what they do. But this time, it was during their busy dinner service and it was packed. I noticed most the servers were not the usual ones, so I casually walked up to put my name in and sat down. I've had past experiences where if you stand outside, they don't even bother calling your name outside and just skip right past you.
So, while I was there with my boyfriend and we waited and waited and waited... The short Asian male server said it would take about 25-30 minutes, so eh, we waited. We heard many names being called out, but not once my name. I didn't want to be one of those overly impatient customers who starts lashing out so I just waited for a few more seats. I mean, there were a few people ahead of us so what's the worry?
My god, then I see the old couple that came in just 10 minutes ago get a seat before us and now I started getting irritated. We've been waiting for nearly an hour...(I kept count, not joking in the slightest.) I went up and asked what happened to our spot and the other waiters and waitresses were trying to figure out what happened. Then the one who took my name came out and "angrily" yelled at me saying he called MY name 20 minutes ago! 20 minutes!!! Are you kidding me? I'm not deaf, nor was I listening to any music. I was sitting right there, watching them clean tables and everything! I did not hear anyone call my name. Everything was all korean or names that weren't even remotely close to mine. Furious, I tried to tell him I didn't hear my name being called at all. He gave me attitude and was all pissed at me like I was the one who was trying to give him a hard time.
Honestly, I would advise anyone to go when it's not insanely busy. These guys can't handle it on their own, and often screw up orders or forget to call someone's name. Of course, once in a while, that one waiter would be working and service would be a bit better, but I wouldn't take the risk. Too many times have I tried going for dinner and getting my night ruined because of one of their bad attitudes. The food is usually quite good, nothing crazy but great portions. Last night's tuna... Well... More than gooey. It was kinda gross but my boyfriend choked it down with his coke.
There's nothing wrong with coming back to this place, as it still is one of my favourites. Just don't bother going past 7pm. It's not worth the hour long wait. Nor is it worth getting a faceload of bad attitude. Seriously.
This restaurant is FAR too busy for the small space they have. The boyfriend & I decided to try this place with the recommendation from our mutual friends and the lack of decent food at Metrotown, and he left happy, but I wasn't.
The food is delicious- the sashimi is fresh, rolls are large and flavorful, pricing isn't all too bad, but what really irked me was the service. We were seated and a server didn't come back to our table for 10 minutes. We kept getting the "I'll be right there!" with a fantastic smile but it took a lot longer than "right" there. The food came out pretty fast, and eventually we needed water refills. Yep. More "Just a minute!"s which lasted a lot longer than a minute.
Although the food itself was great, the crowdedness, lack of privacy, lack of comfort and lack of service stopped me from coming back.
Went here with my boyfriend for the first time a while ago. He's been here a few times before and always said it was good for value. We got there at around 6:30pm and it was packed. Long lineup/crowd along the window at the front leading to the door so we had to wait outside since we didn't want to stand inside and awkwardly watch people eat...
Anyways after about 15-20 minutes of waiting we finally get a table. I don't like how the tables are so close together and you can hear the conversation from your neighbours. Like another reviewer on here, the waitress came over within a minute and asked "Are you ready to order??" I replied nope not yet... we just need a few more minutes..she didn't say anything and hurried off somewhere else.
No smile, no Hello there how are you.. but I guess most busy sushi restaurants are like this? I dunno.
The food was good though. Ordered some rolls, tempura, and chicken teriyaki dish.
Their food is good though. It's just the service that is lacking.
what mediocre service! i used to eat here despite the poor service because of cheap sushi. however, i left the restaurant today and promised myself i would never return! last time i was here was about a year ago and they refused to give me my take out after i paid for it because i lost my receipt outside in the parking lot. i paid 10 minutes prior. the same waitress told me to go find the receipt.
i returned today with an optimistic attitude. i was severely wrong! waitresses were still rude, impatient and made my blood boil.
This place is usually pretty packed, but the few times I went when it wasn't so busy, the servers would seat everyone close to each other, leaving half of the restaurant empty, half packed. Kind of irritating really. Other than that, service is decent, nothing to write home about. Really goes downhill when the place is packed... typical, but they could improve on that. On to the food; rolls are comparable in size to most other sushi spots, and are pretty good. They to tend to fall apart rather easily though, as others have said. Could be cheaper though (like everything else I guess)
Been to Sushi Garden many times, always busy during dinner hours so try to go a little bit earlier to avoid the lineups.
Having read the reviews, didn't have great expectations on the service and ambiance, which turned out to be exactly what most people said. The female servers weren't rude, but there's no smiles on their faces either. The food always comes fast, but sometimes the rolls have the tendency to fall apart. Otherwise, the quality is not too bad.
All in all, will go back just for the food and reasonable price for a quick meal.
My first visit to Sushi Garden was accompanied with two of my friends who have had experienced the restaurant before and recommended. We entered through the back door from the parking lot, the space was tight and cleanliness was not apparent. As we waited to be seated, two waitresses tried to seat us at different tables (without so much of a greeting), lacking total communication. The chefs behind the bar did not greet us either and only stared as we made our entrance.
The restaurant is small, and the owner decided it would be a great idea to pack in as many tables as possible without any slight consideration for guests. Definitely not recommended for anyone that seeks an intimate experience. The only favorable point to note was the beautiful painted walls.
Once settled, tea was served and menus were presented. One waitress came to our table within a minute expecting us to order already. When we told her that we needed a few more minutes, she never came back afterwards. A male waiter came by instead, and he was the most friendliest person in the entire place, always seen smiling. Props to him.
The rolls ARE delicious and fresh. We ordered the Chicken Teriyaki Roll, the Island Roll, the Hawaiian Beef Roll, the Negitoro Roll, and a serving of Toro Sashimi -- all of which I would recommend. The portions were generous and everything appeared and tasted great. Delish!
As we paid for our bill at the cashier, not even a word of gratitude was uttered. I tried to generate some sort of response from the earlier two waitresses by saying thank you and bidding them goodbye. They did not even pay the slightest attention to me.
As a hospitality management student and someone who works in the industry, this was an absolute disappointment. The next time I'm heading back to Sushi Garden, it's for take-out only.
We've been here a couple of times already since it opened couple of months ago. Their food is good, the sashimi is consistent, even when they are busy the sashimi isn't iced up like some other busy sushi places. They have a good spicy tuna sashimi as well.
But, their service is definitely crap. There is definitely one server that must be the owner/partner. The minute you sit down she expects you to order, and when you don't order, she gives you the frustrated look. When she comes around the second time, she literally ignores you, even if you have your hands waving in front of her.
I Love this place, my favorite.
I would recommend garden sushi to everyone who like and dont like sushi
Good ambiance ,decent food and good value for what you pay
Their food is always fresh and clean, I like their Sashimi and most of their rolls yummy.you should go and try lol
best in town