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3
  • Food3.5
  • Service2
  • Value3.5
  • Ambiance2
  • Reviews122

Sushi Garden

4635 Kingsway
Burnaby, BC V5H2B3
Tel: (604) 436-0104
Neighbourhood: Metrotown

Reviews

Displaying 61 - 80 of 122 Reviews FoundSort: Useful | Helpful | Reviews | Date
Watered down Soy Sauce
By nina of New Westminster (19 Reviews)
Submitted Friday, October 17, 2008 - 6:42pm [Dine in]

yes, I know is cheap, sushi is ok for what you pay, as well as the service (is horrible, we almost have to beg for spoons for our miso soup and for the little dishes for the sauce) but the watered down soy sauce was a deal breaker for me; I'd rather pay a little more somewhere else, even at the food court inside metrotown.

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Worse Than AYCE quality
By ChinaMan of Vancouver (13 Reviews)
Submitted Tuesday, September 16, 2008 - 2:03am [Dine in]

I went to Sushi Garden 2 weeks ago on a Friday evening, My friend and I waited for about 5 minutes before we got our table. We ordered a Sushi combo each, as my food arrived, I noticed that the rolls were quite disgustedly presented, the fillings were falling apart. Now I didn't come into this place expecting it to be top notch, but since I'm paying for individual combos/rolls. I was hoping that it would be at least better than AYCE quality. Well, that thought certainly disappointed me, cause the spicy tuna roll, and alaska roll was quite disappointing, as I've mentioned the filling was falling apart, the rice was REALLY soft, the texture was NOT THERE. This was my first time there and will definately be my last. And this place doesn't bring that much value either, I've been to other sushi joints with better prices and value. It was almost as bad as Samurai Sushi, except the rolls weren't as big. Overall, the quality was a tad worse than AYCE.

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Come here for the food, nothing else
By daveo of vancouver (10 Reviews)
Submitted Friday, June 6, 2008 - 5:26pm [Dine in]

The food was very good. the rolls were fresh and were appetizing. the service was alright, just seated us, took our order, and brought our food, no conversation, probably because it was busy and there were only 2 servers. Not much else to say, the prices are a good value, but like i said, come here for the food and not much else. Take out would be good. Will return but only for takeout.

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Take-out gem
By finewinediner of vancouver (15 Reviews)
Submitted Sunday, October 14, 2007 - 2:33pm [Dine in]

Make no mistake, Sushi Garden is more of a warehouse than a restaurant, but for take-out it ROCKS! Your order might take awhile to prepare but it will be cheap and delicious. They have improved their ordering and pick-up system in recent months, and it gets better and better each time. It's my choice for best take-out sushi in Burnaby!

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A Great Place to Recommend
By Eatingpro34 of Vancounver (1 Review)
Submitted Monday, August 11, 2014 - 10:40pm [Dine in]

I went to both locations of Sushi Station and I enjoyed everything. The interior design is attractive and the food is not the best, but it isn't the worse. The price is something that most people can afford. Although it was busy, the waiter still took time to help us and they had good manners. The food was tempting as it came to our table. It is a good place to eat when you are trying for something new. I'm definitely coming back!

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Good place for cheap sushi
By foodluva of Vancouver (35 Reviews)
Submitted Sunday, October 11, 2009 - 5:56pm [Dine in]

Came here at around 8pm last night (sat) after shopping bc we were really hungry and were craving sushi. This was my first time here. Upon arrival we noticed that it was packed inside. We put our names down and waited about 10 mins for a table. The menu had a wide selection of sushi rolls and appetizers. I wasn't too impressed with the menu. The prices seemed very reasonable though. The rolls were good, nothing special. The House roll fell apart like crazy though. The servers brought our food out quickly and the bill was presented promptly so i'm not sure what all the complaints about their service are about. Overall, for cheap sushi i would come back again.

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People are crazy :)
By trenzy of Vancouver (36 Reviews)
Submitted Monday, January 7, 2008 - 4:16pm [Dine in]

This place is the best place for sushi in Burnaby. I'm almost drooling thinking about their Alaska roll (how do they make it so good).

Okay, get some things out of the way... it's not the most authentic place (korean?), the sashimi could be better quality, but the price is right and you never leave upset. There's a couple of AYCE places in the area (Fish on Rice, and Sui Sha Ya) but this is a cut above.

By Burnaby standards, 5 stars... vancouver maybe 3.5. But it won't stop me from going here time and time again for work lunches.

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Ugh, sometimes I wish I'd decide to go elsewhere
By orangie of Vancouver, Burnaby (1 Review)
Submitted Wednesday, March 14, 2012 - 3:36pm [Dine in]

Alright, so this place has been one of my favourites for a really long time. I know, from reviews I've seen, the service is straight crap but I try to look past it most of the times. I used to come here 2-3 times a week just because of sushi cravings and the large portions to satisfy my tummy. The big difference is the staff and the time, which before, I used to go during odd hours like 3-5pm.

I'm practically a regular there, and they started getting new servers. Okay, not a big deal right? Well, boy was I wrong. I know two servers who recognize me by name and face and they're the best. Quick, polite, and efficient at what they do. But this time, it was during their busy dinner service and it was packed. I noticed most the servers were not the usual ones, so I casually walked up to put my name in and sat down. I've had past experiences where if you stand outside, they don't even bother calling your name outside and just skip right past you.

So, while I was there with my boyfriend and we waited and waited and waited... The short Asian male server said it would take about 25-30 minutes, so eh, we waited. We heard many names being called out, but not once my name. I didn't want to be one of those overly impatient customers who starts lashing out so I just waited for a few more seats. I mean, there were a few people ahead of us so what's the worry?

My god, then I see the old couple that came in just 10 minutes ago get a seat before us and now I started getting irritated. We've been waiting for nearly an hour...(I kept count, not joking in the slightest.) I went up and asked what happened to our spot and the other waiters and waitresses were trying to figure out what happened. Then the one who took my name came out and "angrily" yelled at me saying he called MY name 20 minutes ago! 20 minutes!!! Are you kidding me? I'm not deaf, nor was I listening to any music. I was sitting right there, watching them clean tables and everything! I did not hear anyone call my name. Everything was all korean or names that weren't even remotely close to mine. Furious, I tried to tell him I didn't hear my name being called at all. He gave me attitude and was all pissed at me like I was the one who was trying to give him a hard time.

Honestly, I would advise anyone to go when it's not insanely busy. These guys can't handle it on their own, and often screw up orders or forget to call someone's name. Of course, once in a while, that one waiter would be working and service would be a bit better, but I wouldn't take the risk. Too many times have I tried going for dinner and getting my night ruined because of one of their bad attitudes. The food is usually quite good, nothing crazy but great portions. Last night's tuna... Well... More than gooey. It was kinda gross but my boyfriend choked it down with his coke.

There's nothing wrong with coming back to this place, as it still is one of my favourites. Just don't bother going past 7pm. It's not worth the hour long wait. Nor is it worth getting a faceload of bad attitude. Seriously.

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Needs Renovations!
By dolly of Vancouver (4 Reviews)
Submitted Wednesday, February 23, 2011 - 3:07am [Dine in]

This restaurant is FAR too busy for the small space they have. The boyfriend & I decided to try this place with the recommendation from our mutual friends and the lack of decent food at Metrotown, and he left happy, but I wasn't.

The food is delicious- the sashimi is fresh, rolls are large and flavorful, pricing isn't all too bad, but what really irked me was the service. We were seated and a server didn't come back to our table for 10 minutes. We kept getting the "I'll be right there!" with a fantastic smile but it took a lot longer than "right" there. The food came out pretty fast, and eventually we needed water refills. Yep. More "Just a minute!"s which lasted a lot longer than a minute.

Although the food itself was great, the crowdedness, lack of privacy, lack of comfort and lack of service stopped me from coming back.

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Didn't like it so much..
By charchar of Vancouver (5 Reviews)
Submitted Tuesday, November 9, 2010 - 8:06pm [Dine in]

Went here with my boyfriend for the first time a while ago. He's been here a few times before and always said it was good for value. We got there at around 6:30pm and it was packed. Long lineup/crowd along the window at the front leading to the door so we had to wait outside since we didn't want to stand inside and awkwardly watch people eat...
Anyways after about 15-20 minutes of waiting we finally get a table. I don't like how the tables are so close together and you can hear the conversation from your neighbours. Like another reviewer on here, the waitress came over within a minute and asked "Are you ready to order??" I replied nope not yet... we just need a few more minutes..she didn't say anything and hurried off somewhere else.
No smile, no Hello there how are you.. but I guess most busy sushi restaurants are like this? I dunno.
The food was good though. Ordered some rolls, tempura, and chicken teriyaki dish.
Their food is good though. It's just the service that is lacking.

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worst service ever!
By julika1117 of vancouver (main) (1 Review)
Submitted Wednesday, August 25, 2010 - 6:48pm [Dine in]

what mediocre service! i used to eat here despite the poor service because of cheap sushi. however, i left the restaurant today and promised myself i would never return! last time i was here was about a year ago and they refused to give me my take out after i paid for it because i lost my receipt outside in the parking lot. i paid 10 minutes prior. the same waitress told me to go find the receipt.
i returned today with an optimistic attitude. i was severely wrong! waitresses were still rude, impatient and made my blood boil.

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Decent enough
By GZdaSnowman of Vancouver (9 Reviews)
Submitted Friday, June 18, 2010 - 7:15pm [Dine in]

This place is usually pretty packed, but the few times I went when it wasn't so busy, the servers would seat everyone close to each other, leaving half of the restaurant empty, half packed. Kind of irritating really. Other than that, service is decent, nothing to write home about. Really goes downhill when the place is packed... typical, but they could improve on that. On to the food; rolls are comparable in size to most other sushi spots, and are pretty good. They to tend to fall apart rather easily though, as others have said. Could be cheaper though (like everything else I guess)

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Good sushi but don't expect much else
By niftydiner of Vancouver (8 Reviews)
Submitted Sunday, June 6, 2010 - 7:19pm [Dine in]

Been to Sushi Garden many times, always busy during dinner hours so try to go a little bit earlier to avoid the lineups.

Having read the reviews, didn't have great expectations on the service and ambiance, which turned out to be exactly what most people said. The female servers weren't rude, but there's no smiles on their faces either. The food always comes fast, but sometimes the rolls have the tendency to fall apart. Otherwise, the quality is not too bad.

All in all, will go back just for the food and reasonable price for a quick meal.

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Pay only for the food.
By Neecakes of Vancouver (2 Reviews)
Submitted Friday, May 28, 2010 - 5:30pm [Dine in]

My first visit to Sushi Garden was accompanied with two of my friends who have had experienced the restaurant before and recommended. We entered through the back door from the parking lot, the space was tight and cleanliness was not apparent. As we waited to be seated, two waitresses tried to seat us at different tables (without so much of a greeting), lacking total communication. The chefs behind the bar did not greet us either and only stared as we made our entrance.

The restaurant is small, and the owner decided it would be a great idea to pack in as many tables as possible without any slight consideration for guests. Definitely not recommended for anyone that seeks an intimate experience. The only favorable point to note was the beautiful painted walls.

Once settled, tea was served and menus were presented. One waitress came to our table within a minute expecting us to order already. When we told her that we needed a few more minutes, she never came back afterwards. A male waiter came by instead, and he was the most friendliest person in the entire place, always seen smiling. Props to him.

The rolls ARE delicious and fresh. We ordered the Chicken Teriyaki Roll, the Island Roll, the Hawaiian Beef Roll, the Negitoro Roll, and a serving of Toro Sashimi -- all of which I would recommend. The portions were generous and everything appeared and tasted great. Delish!

As we paid for our bill at the cashier, not even a word of gratitude was uttered. I tried to generate some sort of response from the earlier two waitresses by saying thank you and bidding them goodbye. They did not even pay the slightest attention to me.

As a hospitality management student and someone who works in the industry, this was an absolute disappointment. The next time I'm heading back to Sushi Garden, it's for take-out only.

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Sushi is good, but service is CRAP!
By yogibear54 of Burnaby (1 Review)
Submitted Wednesday, March 24, 2010 - 10:36pm [Dine in]

We've been here a couple of times already since it opened couple of months ago. Their food is good, the sashimi is consistent, even when they are busy the sashimi isn't iced up like some other busy sushi places. They have a good spicy tuna sashimi as well.

But, their service is definitely crap. There is definitely one server that must be the owner/partner. The minute you sit down she expects you to order, and when you don't order, she gives you the frustrated look. When she comes around the second time, she literally ignores you, even if you have your hands waving in front of her.

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Best Sushi in Vancouver
By boss_33 of VANCOUVER (4 Reviews)
Submitted Sunday, November 15, 2009 - 12:24am [Dine in]

I Love this place, my favorite.
I would recommend garden sushi to everyone who like and dont like sushi

Good ambiance ,decent food and good value for what you pay

Their food is always fresh and clean, I like their Sashimi and most of their rolls yummy.you should go and try lol

best in town

Thank you

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Service has gone up, so I'm writing this
By Clay_86 of Kitsilano, Vancouver (3 Reviews)
Submitted Thursday, September 3, 2009 - 2:00pm [Dine in]

I just wanted to review this place because it having been a long time favourite because of their big portions for the same prices as anywhere else, their service used to be really poor. You had to ask 2 or 3 times for more tea.

But service has really improved, the guy who does take out orders even remembers my group of friends now. I still go there regularly, the sushi is fresh and portions generous. Try their wild salmon sashimi, spicy tuna or alaska rolls you won't regret it.

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Incredibly poor
By julen of VAN (1 Review)
Submitted Friday, August 14, 2009 - 7:57pm [Dine in]

For years this place has been called one of the best places to have sushi in Vancouver. I never had Asian food. Things have changed, though, and I finally went for it. I have not been to this type of food or location. Sadly, it looks a bit seedy....... at my booth the seats were badly soiled (!) and fake and cheap material were coming away from the wall and table beside and in front of us us. The music mix was way too tacky and clearly showed no thought at all. Rather the thought was not good. All that would have easily been forgiven if the food had lived up to hype from people. It didn't. After an unbelievable 30 minute wait (the room was not that full you know), I was presented with a tray that clearly had just had melted some kind of a sauce removed from it. Obviously someone had tried to half-heartedly correct the error, but I got the box and I couldn't be happy of course. "No manager available", according to staff, who seemed pre-occupied with personal conversations and anger speaking to each other in their language.
The waitress suggested it was no big deal, and that I should just eat it. She called it an "honest mistake", but an honest mistake would not have involved an attempt to disguise the messy food I received. Several calls to the restaurant today have been answered with "No manager available, what do you want" and "I don't know when he'll be in. He doesn't tell me his schedule". Run-down and poorly staffed. Why do people go here?

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Rudest Experience at a Restaurant I've ever encountered
By pokemonmaster of Burnaby, Vancouver (1 Review)
Submitted Sunday, April 26, 2009 - 2:17am [Dine in]

I usually tip from $0 to a very small fraction of the bill by rounding up a dollar just because the service is never super. The waitress actually had the nerve to approach me after I paid to ask me why I didn't leave a 10% tip. When I told her that I was not satisfied with the service, she told me that it was mandatory to tip 10%. Fed up, I told her that there was no sign that said the customers were obligated to tip 10%, as she rolled her eyes at me and walked away without responding. I've never seen a waitress with such a nasty attitude before, nor have I ever been harassed about not leaving enough of a tip at a restaurant. She even pointed me out to her coworkers and laughed about it after as if it would be a nice thing to do to mock the customer.

The service at this place has never been exceptional, though through the years I've seen some of the waitresses trying to act more polite and kind towards the customers.

Even then, the service still doesn't improve by much as it's very easy to see through this and it's easy to tell that they're not very happy to serve you. The food there has always been amazing, but the employees' attitudes brings down the store ambiance by a tonne.

It's so unfortunate that the best sushi restaurant in town has to be burdened by such awful waitresses.

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Excellent Sushi, service still needs improvement
By KuroYuki of Burnaby (3 Reviews)
Submitted Tuesday, April 7, 2009 - 12:03am [Dine in]

I've visit this sushi place for many times over the recent years, mainly with friends to have dinner on Friday or Saturday.
The waiting line is expected, it's Sushi Garden's culture.

Food: very nice as always, sashimi are fresh and cold, scallop rolls taste fresh and decent flavor.

Service: it always been the "ouch" spot for this place, the boss is unwilling to accept the fact they are BUSY and need at least 1 more server on the floor.

Value: It's good price for the portion you are getting, and the freshness of the food.

Ambiance: it's average like other sushi places, the decor it's simple, nothing special, and crowded seating plan it's just too typical for authentic sushi place. Even the good sushi shop I visit down in San Franscisco are relatively the same.

Definitely will come back to this restaurant, but definitely recommending coming in earlier, or expect waiting to be 20~40 mins.

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