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3
  • Food3.5
  • Service2
  • Value3.5
  • Ambiance2
  • Reviews122

Sushi Garden

4635 Kingsway
Burnaby, BC V5H2B3
Tel: (604) 436-0104
Neighbourhood: Metrotown

Reviews

Displaying 41 - 60 of 122 Reviews FoundSort: Useful | Helpful | Reviews | Date
bad service- ok food
By kiki of vancouver (2 Reviews)
Submitted Friday, March 16, 2007 - 3:35am [Dine in]

i used to live in the area and come here every so often and still do once in a while. I agree that the portion is generous here but it used to be even bigger before. If you want cheap sushi or u have a party and want to order one or two trays of sushi then this is the place . However , if you want good service and expect really outstanding sushi then this is not the place for you. I mostly come here becoz its cheap and convenient, other than that im not really impressed as im not a big fan of huge portion. Their service sucks, those girls working there never smile and they dont always have enough staff. I once came there with my bf and after we ordered we sat there for a while and noone gave us chopsticks or tea or anything, not even when the food got to the table . The server gave us a funny look when she brought the food to us and found out that we didnt get our chopsticks yet. I guess they r busy because ppl come there for cheap food and there r not a lot of good jpnese places in that area. Other than that i cant figure out why this place is packed

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best lower prices sushi in lower mainland
By foodies of coal harbour, vancouver (5 Reviews)
Submitted Sunday, January 14, 2007 - 6:18pm [Dine in]

Great spicy tuna sashimi, and you've got to try the alaska roll, its agot avacado, salmon and a great house dressing. You can't go wrong with the miso soup and tempura too, if you don't love sashimi.
Cheap and good, what else can I say

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Terrible ambience, offensive service and disgusting sashimi
By bcbud of New Westminster (9 Reviews)
Submitted Tuesday, January 2, 2007 - 9:15pm [Dine in]

Although it is always busy, I can't believe people go back here. The ambience as loud and annoying as a cafeteria, and the service is offensively slow and rude.

The portions were as buffet-esquely large as described, but I prefer to have my sushi tasty, nicely presented, and bite sized - I don't want to have to be an adult film star in order to fit the rolls into my mouth (or even worse, have to bite them in half and have it spill forth).

To those who are impressed with their sashimi, I'll get out of the way of your Hummer as there's likely no arguing with your 'bigger is better' ideals. Unfortunately for visitors with even a modicum of taste, you'll likely be revolted by their mushy, partially frozen, chunks of fish that bear no resemblance to the the skillfully sliced tasty sashimi you might actually be trying to order.

I can't believe that people continue to give this restaurant any support when there are so many other better options within the few blocks surrounding Metrotown (Tomoya for example).

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Not Bad
By dcru of Burnaby (8 Reviews)
Submitted Tuesday, December 12, 2006 - 1:29pm [Dine in]

Went here on a monday around 5ish. Wasnt really busy, there were a few tables but is was pretty dead. Food was pretty good for the money. I had the Roll combo for 5.95 and 2 California Rolls for 2.95 each. My girlfriend and I could barely finish everything, it was really filling.

The service was not great even for take out. I was not even greeted, no smiling faces what so ever. You would expect the staff to atleast say hello or acknowlegde you in some way. Service aside. The place was not that big and I dont think I would dine in. However I would recommend take out.

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Good food, bad service
By tinkwink of burnaby (2 Reviews)
Submitted Thursday, October 12, 2006 - 11:58pm [Dine in]

I have been going to Sushi Garden for a few years now and I have always enjoyed their food. The food is great portions, their dynamite rolls are amazing and their sashimi is to die for. But since their renovations their service has gone WAY down hill. I was there pretty early in the evening, so there was no line up out the door, and it took 10 minutes for the server to bring a glass of water and our tea. When she took our order she was very snippy. When I asked for the water again (very politely and with a smile) she frowned and said ya. Then during our meal I ran out of water and I asked my server and then another for a glass of water. Neither of them brought me a refill, but then proceeded to give out more tea. So I got fed up, took my glass to the washroom and filled it from there.

So While I love this place's food, I am seriously dissapointed in their service. I guess the servers are over worked and under paid. They would have gotten a better tip if their attitude was better though!

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Going downhill since renovations...
By arsenic_girl of Burnaby (32 Reviews)
Submitted Thursday, October 12, 2006 - 6:15pm [Dine in]

I absolutely loved this place before the renovations. I went there AT LEAST once a week, and I don't even live that close by and of course the wait was terrible. However, after the renovations, the food seems to have gone downhill (for whatever reason) and they did not increase the number of staff working despite increasing the size of the restaurant. Needless to say, that results in lots of frustrated customers. I really hate to be writing a negative review for a restaurant that I've loved so much in the past, but let's just face it... they're no where near as good as they used to be.

PS. If you do go there, the unagi is fabulous and the Alaska Rolls are to die for - without them, I wouldn't have eaten there as much as I did.

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Sushi and sashimi are a must try here.
By Apple of Vancouver (7 Reviews)
Submitted Monday, August 28, 2006 - 1:19pm [Dine in]

Sushi Garden is now open after their expansion. They now have over twice the seating before the expansion. I've have been here numerous times for eat in and takeout and they are always very busy and noisy. Seating is very open because there are no longer any partitions. The sushi portions are bigger than most other places and still maintains the taste. The alaska roll is my favourite here and a must try if you like raw salmon and avocado. The sashimi is consistently fresh with a generous cut. Service is only ok. There is always not enough servers for the amount of customers they get. Even with the wait times, I always go back because the food is so yummy.

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Good Sushi you can rely on
By play_doh10 of Vancouver (3 Reviews)
Submitted Sunday, March 26, 2006 - 2:00am [Dine in]

This is one of my favourite sushi places. We usually order the alaska roll, dynamite roll, spicy tuna roll. The sashimi is huge and fresh. I've ordered several different items on the menu and have never been disappointed. Small, clean place with long lineups at peak, but hey - the food's worth it. If you're looking for quality at an affordable price, look no further.

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Cheap Sushi, what do you expect
By leigh of Vancouver (20 Reviews)
Submitted Monday, June 29, 2009 - 8:11pm [Dine in]

The food is pretty solid here, never have gotten sick and the value is great. There is bare min service here though, but what can you expect? You're not eating at some fancy place. The place tends to have a line up so come early or be prepared to wait 20 - 30 min. Make sure you go to the register and put your name down for a table. Don't go in expecting someone to take your name/info

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Yes, bad service but good food
By yumyumlu of Vancouver (22 Reviews)
Submitted Sunday, May 10, 2009 - 12:04am [Dine in]

I think the value and quality of the food here makes up for the bad service. They get so busy here in the small space that they have and try to squeeze everyone in, I don't think you can expect the best service. We ate here during the lunch period on a weekend and it was jam packed. We had to sit in the corner beside the sushi bar. However, we ordered the sushi boat for two and were very satisfied with our meal and the value. We would definitely return if we are in the area and would like good sushi and slamon sashimi for great prices.

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Super-fabulous!
By InuKing88 of Burnaby, BC (26 Reviews)
Submitted Friday, January 9, 2009 - 1:22pm [Dine in]

My friends and I went to Sushi Garden on Nov 28th 2008 to celebrate my best friend Jill's birthday. We ordered the Tropical Dynamite Roll, their House Roll, and a side order of gyoza. It was incredible! The waiters gave me the yellow menu the first minute we went in the restaurant. The waiters patiently waited to take our order. The ambiance was great! They have a sofa you can sit on by the window. It's great!

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Good price for sushi
By occdiner of Surrey (25 Reviews)
Submitted Wednesday, August 22, 2007 - 9:41pm [Dine in]

Have been to Sushi garden a few times for dine in as well as take out. For around $25, you can order a medium party tray that would fill up 4 people (even though it say for 2-3 people). Tried their Sushi and Sashimi combo. Maybe it's lunch time and they haven't defrost it enough. The middle of the sashimi is still frozen and you can taste the frost. I would recommend sticking to their roll or sushi. The sushi are usally consist of a big piece of fish. The roll (BC Combo) have a lots of salmon skin, imitation crab, avocado in them. Very filling. For around $8, you can easily satisfied. However, expect long wait during lunch and dinner time and don't expect the food would tinkle your taste bud.

The service is a little lacking for a restaurant this busy. Maybe to keep the cost down. I would suggest to order take out instead to avoid the long wait for table.

There is no decoration. Just like a cafeteria. Very simple.

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Prettier with Still Good Food
By Pucca of Coquitlam (28 Reviews)
Submitted Thursday, February 15, 2007 - 9:22am [Dine in]

Food: Large portions and yummy food. I wish there were a few more options for hot foods, but it's like Sushi California. I'd definitely go back for their quality food and large portions.

Service: As said before by others, pretty much non-existent. I also took someone's advice and went straight to the counter to put my name down or else my friend and I wouldn't have been able to sit down. They really need more servers because sometimes the food actually sits on the counter waiting to be picked up because the sushi chefs are so much faster. Also, they really need to use their brains sometimes and not shove ppl into a corner or let people sit at least a table away from other customers when they're not busy because the tables are barely a foot away from each other, so there's not much personal space.

Ambiance: Like any other small Japanese restaurant. It's a lot prettier and cleaner-looking now that they renovated and thank goodness also, because it used to be way too cramped; ppl were practically sitting on each other's laps!

Overall: Yeah, I'd go back if i was in the area, but definitely not during peak times. Again, it's not fun to be rushed or to have people (who are waiting in line) staring at you, rushing you to finish your food quickly so they can have your space. Like Sushi California, if you're craving sashimi, this place will make you not crave it for a LONG time..not because it's bad, but because it's so yummy and satisfying.

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Good food, extraordinary value!
By dineoutburnaby of Burnaby (20 Reviews)
Submitted Wednesday, January 24, 2007 - 10:22pm [Dine in]

Food: Our party of 3 ordered the party tray for 2-3 ($25) and an order of edamame ($4) which was a little more than what my tummy could hold. Everything was good, especially the sushi and rolls. My wife, from Japan, especially likes edamame so it must be pretty good there (especially the usually generous servings)!

Service: Arriving at 6:10 pm, we were seated within 15 minutes so it wasn't too bad. We kinda expected to wait, but the sushi trays being served to the tables made us hungry. (Note: Be prepared to wait during the peak periods). Their service is pretty good - it didn't take them too long to take our order and serve it, and refilled our tea immediately when requested.

Ambience: Not too much to note other than they could use a few pictures on the walls, but people are mostly there for 'sushi art'.

Price: $30 for 3 people so it was really good value!

I would totally recommend this restaurant to anyone who hasn't been there before! And did I mention that it is my wife's favourite sushi restaurant?

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Lovely but busy
By Lise of Burnaby (23 Reviews)
Submitted Tuesday, August 22, 2006 - 12:01pm [Dine in]

The food is unbelievable. I could not recommend a better place than Sushi Garden. The rolls are huge and consistent, food is definitely cheap which is why the restaurant draws huge crowds here.

My only complain is the waiting period which takes forever. You'd be better of ordering your food and taking it home otherwise expect to wait up to 30 mins or more depending on time of day.

Service is only so-so. With two servers and a tons of customers, you can expect service to be poor unless they're not busy - usually between 2 to 5pm.

Sushi Garden is in the middle of rennovating. They have just bought out the store next to them so hopefully, the expansion will cut back on the waiting period.

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Whats so great about it?
By Food-luver of downtown Vancouver (16 Reviews)
Submitted Monday, September 10, 2012 - 1:26am [Dine in]

Everytime I drive by there is a line so we decided to see what the fuss was about. We already knew it wasnt authentic and run by Koreans We waited 1/2 hr to be seated. Service was horrible- served by a young kid who knew nothing about sushi. Tempura was thick and tasteless- tempura sauce was too sickly sweet, sushi was bleh and sashimi horrible. Never again. Nuff said. There are way better places and I really don't see why people line up for this place. Try authentic Japanese food and you'll never go back

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Good food, Inconsistent Service
By seasons_PT of Richmond (17 Reviews)
Submitted Monday, February 27, 2012 - 6:59pm [Dine in]

I've been here quite a few times. The food has always hit the mark at being decent, obviously not as good as authentic sushi places which I love, but it's still good. My personal favorite is the Alaska roll (complemented with nice cuts of sashimi). However, I've some some horrific experiences at this place as well.

First of all, it's always packed like mad during the dinner hours. Expect to wait 20~ minutes if you arrive there after 7pm. There's not a lot of seating area either so privacy is nonexistant. The staff are nice however, and I've never had a huge problem with flagging servers down and they are very helpful as long as you understand that they have like 50000, exaggeration of course, other customers to tend to at the same time (take-out, phone, cashier, packed dining room).

The worst experience at Sushi garden was one night when I decided I wanted to just order two Alaska rolls to go. Our number was given, 085 or something along those lines. After 20-30 minutes and seeing some tables come and go, it was getting extremely aggravating to still be standing in the middle of the restaurant. A few minutes later, I heard 086 getting called out and 092 getting put onto the counter. Honestly, I just wanted my Alaska rolls. After talking to the waitress, she apologized and told me she would check what was going on. It was apparent from the look of dismay and frustration on her face, as well as from my glances at the sushi bar, that the kitchen staff were really just screwing around and working to their own turtlish pace. I guess to them, a packed restaurant means you need to slow your pace down? Whatever.

I left 5 minutes later after finally getting my order a long with a random complementary salad for the wait. The only reason I am coming back to this place is because I believe this was an isolated incident and it's treated us well every other time.

I hear they have a special "Korean style Spicy Chirashi Don" that comes in an enormous bowl that is not on the menu. I'll probably try it next time I go.

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Incompetent and Rude Service
By Satirical of Vancouver (12 Reviews)
Submitted Monday, July 19, 2010 - 4:28pm [Dine in]

There is no denying that this place has great food. Their sushi is very, very fresh and their unagi don is delicious. They also have great yaki-udon! That said, their food isn't good enough to negate the horrible service I receive every visit to this restaurant.

These people are really ill-mannered, and it's not as though I am expect an English tea ceremony-calibre service. Just a smile or a "thank you" would be greatly appreciated. Of course, they can afford to be grumpy and altogether very conceited given the amount of customers they get. Still, that's no excuse.

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i am getting take out next time
By foodjunkiex of vancouver (10 Reviews)
Submitted Sunday, March 28, 2010 - 9:32pm [Dine in]

Sushi is outstanding when compared to other sushi places. The problem is that the service is just Terrible. it took about 3 mins for any waitress to acknowledge my existence and about 15-20mins to get a table. The whole dinning experience felt rushed. Pricing is reasonable, and the decor is Blah.

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Food was not fresh and long wait period
By nolabel of Vancouver - Kingsway (13 Reviews)
Submitted Monday, January 11, 2010 - 11:46pm [Dine in]

The food was definitely not fresh and we had to wait for over 45 minutes before our orders were filled. The dishes that the food were served on were also dirty with stains.

The service was okay at best. Value wise there are better.

After heard so much about it from friends, my own visit was really disappointing. Definitely a place that I will not be revisiting in the near future (minus the possibility that it undergoes a management change and refurnishing)

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