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3
  • Food3.5
  • Service2
  • Value3.5
  • Ambiance2
  • Reviews122

Sushi Garden

4635 Kingsway
Burnaby, BC V5H2B3
Tel: (604) 436-0104
Neighbourhood: Metrotown

Reviews

Displaying 21 - 40 of 122 Reviews FoundSort: Useful | Helpful | Reviews | Date
Always Fresh
By bonger of Vancouver (23 Reviews)
Submitted Tuesday, February 27, 2007 - 8:21pm [Dine in]

Sushi Garden is usually busy which means high turnover, and fresh food.

Sashimi and rolls have never really dissappointed, however hot kitchen can be improved with more choices.

Prices are reasonable however like what most people say...service is really, really non-existent. Servers are usually Korean students how don't really give a hoot because they aren't here for the long term.

With all that being said, Sushi Garden is is solid, fresh food, reasonable quantity for a reasonable price.

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Watered down Soy Sauce
By nina of New Westminster (19 Reviews)
Submitted Friday, October 17, 2008 - 6:42pm [Dine in]

yes, I know is cheap, sushi is ok for what you pay, as well as the service (is horrible, we almost have to beg for spoons for our miso soup and for the little dishes for the sauce) but the watered down soy sauce was a deal breaker for me; I'd rather pay a little more somewhere else, even at the food court inside metrotown.

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I Love this place
By Katy of Vancouver (10 Reviews)
Submitted Wednesday, January 23, 2008 - 12:18pm [Dine in]

I agree that the service is pretty bad here, you just have to expect it when you come. Its not that they're lazy they're just incredibly understaffed. The Alaska roll is the best anywhere, I leave downtown (often in rush hour) to have dinner here. The food is great and the price makes it even better.

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More hype than anything.
By Agenta of Vancouver (13 Reviews)
Submitted Monday, July 16, 2007 - 1:59pm [Dine in]

Went there twice, and definitely not going there anymore. The wait line is horrible, the service is absent, and the ambiance is very basic casual. The food is good, but not the freshest I have tried for the same price range. I have no idea where all the hype about this place came from.

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Surprised at how popular this place is
By Junior98 of vancouver (14 Reviews)
Submitted Friday, September 1, 2006 - 1:41am [Dine in]

I've been to Sushi Garden multiple times but haven't been since the renovation. I only come here during lunch hour because it's close by, cheap, and adequate, but I do not think it is anywhere near exceptional. I would have to say it's a lot better than the other sushi restaurants in the very near area, but I would never come here for dinner when there's so many other choices.

The sushi may be fresh, but not consistent and the rice they use for the sushi is too salty. The cleanliness of the restaurant is questionable.

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Reasonably priced, conveniently located
By pompey of Vancouver (41 Reviews)
Submitted Tuesday, September 11, 2007 - 10:57pm [Dine in]

I've been to this restaurant quite a few times already. Sometimes I wonder why, then again there aren't many good Japanese restaurants out in the Metrotown area. The reason we keep coming back is because it is affordable and convenient for us to get to. We usually order the salmon and tuna sashimi. The pieces are large but that doesn't mean it's better. Far from it actually. Also I suspect that the shredded daikon (radish) used for the presentation may be re-used. Normally they're edible but for this restaurant I choose to be cautious. If you've been here already then you'll know that it's non-authentic. And this results in poor service. Waitresses and waiters are too casually dressed, no smile, non chalant. And I totally agree with the menus.......replace them! Really gross touching them. However, I'll still keep going to this place once a month or so because it's affordable and nearby. The service and ambiance is the trade-off.

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Brutally understaffed, poorly organized.
By goonboy of Burnaby (40 Reviews)
Submitted Friday, October 13, 2006 - 11:23am [Dine in]

I used to be a big fan of this place, but no longer mainly because of the appalling wait times for service. As for the food, it is still good, but the sashimi portions have diminished from their usual 'filet mignon' size.

This place is GROSSLY lacking in staff. After finishing my meal, I literally waited 20 minutes at the counter to pay my bill as waitress after waitress passed me by. I kind of reprimanded the waitress when I really shouldn't have, as they were crazy busy as usual. I told her to tell the owner I would not be returning as a customer.

I don't know if the owner is intentionally understaffing his restaurant, but I have a mind to give him/her a piece of my mind. The waitresses are forced to do everything including waitress, bus tables and run the cash register. They need to have a dedicated bus boy and a cashier.

I feel sorry because the ones losing out here are really the waitresses. They get a double-whammy because first of all they get overworked and secondly because they can't provide timely service, they get screwed on their tips. More work, less tips.

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Too bad for Japanese
By roberta manley of Vancouver (3 Reviews)
Submitted Thursday, April 7, 2011 - 6:42pm [Dine in]

For the table we had a couple of orders of the Sushi Deluxe ($24) & an order of Sashimi ($29). What a disappointment! Do not order sashimi if you are coming to this restaurant, with these prices you are expecting fresh soft sashimi. Instead I felt like I was raw fish from a dollar sushi spot when they are having an "off" day. Even the sushi pieces were a bit of a gamble so I would recommend playing it safe & order rolls.

The staff are not into service and look past you.

We were all so put off by the disappointing entrees that we opted to go elsewhere for dessert. Not that it's a terrible sushi spot, but how do charge these prices & not have the sashimi to back it up?

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Will not return
By yummm of Surrey (36 Reviews)
Submitted Sunday, September 13, 2009 - 4:04am [Dine in]

I've been to Sushi Garden more than ten times and it just gets worse every time. The last time I went was a week ago when I was craving Japanese food. There is always a line up at dinner time and the ambiance is rather poor. Not just the decorations but also the cleanliness - the place is very dirty with lots of dust everywhere and the tables are never properly cleaned.

My first few visits were actually rather pleasant as the prices seemed extremely reasonable for the big portions they served. However, not only did their service get worse every time, their quality of food declined significantly as well. On my last visit I ordered salmon and tuna sashimi that was gross. Especially the tuna - I eat tuna all the time and what I had last time was absolutely disgusting. It was very fishy and tasted odd. I could barely make myself finish them but I still did because I really didn't want to waste food. That was possibly the worst tuna I've ever had.

I still rate the food as two stars because prior to my last visit, food did taste decent. Maybe it was a one-time mistake but I don't think I will ever go to Sushi Garden again. There are so many other options and although the portions are big, if that means I have to sacrifice quality, I'd rather pay more for an enjoyable meal. I don't think it is worth my time to wait in line when food is mediocre and service is so unwelcoming.

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Best a la carte sushi place in South Burnaby!
By xbunnyx of Burnaby (8 Reviews)
Submitted Wednesday, February 4, 2009 - 9:09am [Dine in]

I've been to Sushi Garden many many times for years and the good thing is, their food and service is always consistant! Even after their expansion.

They are always really busy with lineups unless you go after 9pm! But its worth the wait! Their sushi is always really fresh and rolls are always delicious! I love their alaska roll! Its not the same at any other place!! It's smaller, but the sauce they drizzle on it is SOO YUMMY! Next is their ikamite roll! No other place has this roll! It's soo yummy with the ika tempura and the sauce that they drizzle over!!

All in all, this place is well loved by lots of ppl, and it's becuz of their decent price and size of their sashimi and rolls. They are busy but they also have lots of cooks working at the same time, so food is still really fast!

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Why is this place always busy?
By king12345 of Burnaby, BC (2 Reviews)
Submitted Tuesday, December 30, 2008 - 6:02pm [Dine in]

The sushi is horrible, and the service is worse because it's always busy and these poor people are rushed off their feet... every time I've gone, they've always forgot parts of my order... and every time I've inquire about the missing food they somehow many me feel like it was my fault for ordering more food than they could make for me.
The service is really poor.... they don't even acknowledge you, and it always feels like you're transparent because they're not looking at you, they look through you (Especially when you pay.)
Why is this place so busy/popular??? There are better places in the surrounding places (Metrotown and the Crystal Mall.)

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Best Sushi in town
By pedro12 of Metrotown, Burnaby (2 Reviews)
Submitted Tuesday, November 25, 2008 - 2:57pm [Dine in]

I've reviewed Sushi Garden last December, ever since the service improved a great deal. They've hired more waiters/waitresses, the service is fast, the quality is the same. The only thing I can complain about is the ambiance. The place is usually full, in peak time the line-up is on the street. There are families with kids and babies, groups etc, stuffed in the tiny place, sometimes yuo can't hear your partner at the other side of the table.

But you'd better concentrate on the food anyways, it is great, we go there once a week.

I absolutely recommend the place to anyone who likes sushi, on top it's great value too.

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good price, decent portion...
By blissfulmoment of Vancouver (4 Reviews)
Submitted Wednesday, November 5, 2008 - 12:27am [Dine in]

Food: fresh with different some twists to the traditional Jap style menu (maybe because it's operated by Koreans)

Service: It's fast even during rush hours. But some orders do take a while to prepare!

Value: Generous portion, not as big as the one you find at Samurai Sushi.

Ambiance: Typical cafeteria style.

Overall: If you are looking for a place to have Japanese food but do not have deep pocket, then this is a good start!

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Alaska roll
By luvmagrub of poco (9 Reviews)
Submitted Thursday, October 30, 2008 - 2:52pm [Dine in]

I generally just ordered take out from here when I lived in the area as I couldn't be bothered to join the massive line up and the service left a little to be desired.

Best part of Sushi Garden and the only reason I ordered from here was the Alaska roll because of the sauce that is on top. Makes it different from all the other alaska rolls out there which is generally a cali roll with salmon.

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great food aweful service
By goldstar of burnaby (1 Review)
Submitted Saturday, September 6, 2008 - 5:57pm [Dine in]

A change needs to be made in regards to customer service here. Dining should be a pleasurable experience and although the food is great and a fantastic value financially, it is not a pleasure to dine here to enjoy it. There needs to be a manager that greets customers and takes names, and makes sure that everything is running smoothly. Yes, I have read others reviews and see I am not the only one to experience rude service from staff. Customer Service should not be a luxury.

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Best sushi place for the most bang out of your buck
By dishitout of vancouver (5 Reviews)
Submitted Thursday, August 21, 2008 - 2:10pm [Dine in]

Sushi Garden is a great place for cheap, fresh sushi. I've only sat in once, but for the last few weeks, have been doing take-out there for my workplace at least 3 times a week.

The food is always fresh; the restaurant is packed and take-out containers line the counter at all times of the day.

Like I mentioned early, I've only eaten in once. They have a lot of wait staff working and are usually pretty easy to flag down.

The price at Sushi Garden is very decent and, compared to other Japanese restaurants, is actually even cheaper. If you already enjoy Samurai Sushi, you will definitely want to try Sushi Garden.

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Decent sushi for the price
By mikelhlin of vancouver (4 Reviews)
Submitted Monday, May 19, 2008 - 3:14pm [Dine in]

Their nigiri sushi's proportion is quite good, large slice of fish on top of a mouth bit full of sushi rice. The fish on top of the sushi rice is not overly thick so you don't need to dip it into so much soy sauce. Overall, flavor is well distributed. The sushi rice could be stickier though and it lacks the vinegar taste.
The restaurant is way too busy, so the service is fairly rushed and almost non-existent. Just expect to get your food.
The ambiance is okay, restaurant feels fairly clean and bright.
Overall, the restaurant is a good place to get cheap decent sushi. And like what other reviewers recommended, I think it's probably better to just order take-out from there.

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1 of my fav place to eat
By Momokui of Pitt Meadows (4 Reviews)
Submitted Wednesday, December 5, 2007 - 3:14pm [Dine in]

I like their spicy tuna sashimi most. I can't find better in somewhere else. The spicy taste is real, don't order spicy stuff if you consider pepper is spicy for you. The fish is fresh, price is cheap, the place used to be very small and they made it bigger about a year ago, now no more long waiting to get table.

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Too hot
By victory66 of Burnaby (35 Reviews)
Submitted Thursday, August 30, 2007 - 5:13pm [Dine in]

We went there today for a late lunch. Upon entry to the restaurant we were greeted and "ordered" to sit at a table where the menus were tossed. The plates and dishes were basically plunked onto the table, along with the tea. I ordered the Spicy Tuna Sashimi Don and my friend ordered the Tuna and Salmon Don. I found that the tuna was still slightly frozen as did my friend. I also found that the spicy sauce was simply hot chili sauce, with little flavour, just really hot. We also found the rice to be plain steamed rice (not the flavoured sushi rice) that was very hot and not quite fully cooked. Then, I had to make two requests for more tea as the staff there tended to ignore their customers once their food was delivered. This was even though it wasn't very busy and there were only a few tables with customers and many staff that weren't doing anything.

But I have to say the funniest thing that did occur was while seated eating our meal, a person walked in and delivered two large pizzas from Canadian Pizza, for the staff. Now my question is, if the staff don't eat their sushi, should we? Will I be back, not likely when I can go down the street to another sushi restaurant and have better sushi and better service.

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Hit or Miss
By dietitian of Port Coquitlam (1 Review)
Submitted Tuesday, August 7, 2007 - 4:41pm [Dine in]

I've been to Sushi Garden a number of times. I try to go right at 11:30 to avoid the lunch rush. While you may have to wait a while for your order to be taken, the food comes fast. The portions are huge (two nigiri sushi is equal to about 4 at other restaurants). Most of the rolls are large as well. THe spicy agedashi tofu is a favorite and the miso soup is quite tasty with bits of deep fried tofu in it. I try to stick to the typical maki creations (dynamite, california) as some of the more creative concoctions are not as appealing. Although, the Alaska roll is really good here. Unfortunately, as most people have indicated, the service is poor. I have come to expect this--I make sure I order everything I need right off the bat otherwise I may have to wait a while to be tended to. The prices are very good-two people can feast for under $20. I usually walk up to the counter to pay when I am finished otherwise I may have to wait another 15min before someone hands me the bill. Overall, go for the food, not the decor or service.

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