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This is a popular sushi restaurant on Lougheed in the Staples store complex. Got here before 6pm but was not seated immediately as they have a policy of all members of your party have to be present if you are a group of 4 or more. I find this policy great for the restaurant but bad for the customer. At the end of the day, it's the customer who's paying their bills. They did allow us to sit after 4 out of the 6 arrived. Good thing as it gets very busy after 6pm. I think their takeout orders account for 1/3 of their business as there was a constant line up at the cashier for takeout. Ordered the toro and wild salmon sashimi - large portion, pretty good. Some rolls ordered including negitoro - avg, chopped scallop - good, alaska roll - avg. Prices for these are reasonable at $3-4. Some fancy rolls with fruit, cuttle fish ordered and a bit overpriced at $6-8 and too big to eat properly. Some Nigri sushi ordered and done very well and at good prices. Service was a bit lacking as they don't have enough staff to service both the takeout business and the full restaurant. Probably would not return and order takeout only. Restaurant is new but box like with tables close together. Value was good based on what was ordered.
Food - I ordered sashimi and some rolls. The rolls were generic, not bad but nothing special. The same applies to the sashimi--not super fishy, but it didn't have the clean taste of higher-quality sashimi. The portions are generous, which I think is the main reason it's so popular? The roll size is ok, but I personally find the giant chunks of sashimi a bit off-putting.
Service - the waiter was attentive and somewhat friendly. I came at an off time, so the restaurant was mostly empty.
Ambiance - the restaurant is decorated nicely, but nothing special. The restaurant looked clean, but my table had some sticky spots that I had to avoid...
Value - I'd say their emphasis is on quantity, not quality. The food isn't bad per se, but I wouldn't bother returning.
This is easily my favourite sushi place in the city.
The good: The service is excellent, prices are cheap. Food is amazing with lots of choice.
The bad: honestly, nothing. They don't take credit card, which is a bit irritating but that's it.
Salmon sushi pizza is really good - if you're a fan of sushi pizza, this is one of the better ones with the right mix of sauce and deep-fried rice base.
Tempura is a little bland, but I usually find that anywhere. They have sushi wine called Sake available - I realize it is not for wife dinners.
One of the highlights is their spicy crispy avocado roll - avocado-topped maki with little bits of tempura inside and a secret sauce. The absolute best sushi I've ever had.
Though it's miles away from being good food, there's really not that many places to have Japanese food in that area. Yes, the quality is sub par and I find their overuse of mayonnaise offensive. But guess what, it's relatively cheap too.
In regards to service, I don't expect much from them. Same reason I don't walk into McDonalds expecting anything other than getting my orders right. In fact, I'm quite impressed with their willingness to substitute items in some of their combo sets which most places would not allow.
I've dined here before, but I guess I've never been there during rush hour. Went today (Saturday) at around 2pm, got seated after 25 minutes. When I went to sit down on my chair, I noticed that there was some liquid on it so I used my napkin to wipe it. It wasn't water, but soy sauce...if I hadn't noticed I would have sat down and stained my pants. No biggie, it was really busy, maybe the server didn't see it. I pick up my menu and I'm looking through it, my hand feels sticky and I look down. There's soy sauce on my hand. I lift up the menu and there's soy sauce on the table. In my mind, I'm wondering if our table got wiped down at all.
We ordered sunomono, spicy salmon sashimi, assorted tempura and rainbow roll. The first 3 items took very little time to get there (we ordered the rainbow roll after we finished eating the first 3 dishes). They were okay, the salmon sashimi was too spicy so we asked for water. After 5 minutes when no water cometh, we asked for it again. No water for 10-15 minutes. Finally, we asked one of the servers who was clearing the table next to us if it was okay if we can order something from her (maybe they won't give you water unless you order more food, I don't know). She gave us this exasperated grunt, told us to wait in a very impolite way and marched off. She came back and said "what do you want?". Okay...it's been busy for you, fine, but all we wanted was to order more food and get a glass of water. We FINALLY get our water, but we wait 20 minutes for 1 roll when the restaurant is only at 70% capacity and it didn't look like there were that many orders. We eat the roll and we want to bounce.
We walk up to the cashier, I told her I would like to pay, and I pointed to the empty table by the wall and said "that table". She said "what do you mean that table?" in this rude way, and I said "the only table that is empty by that wall that has not been cleared, you know, the one 5 from this side". I tipped, but not 15%. I've worked in the service industry, and I always tip at least 15% but I was very unhappy with the negligent service, disgruntled attitude, and the way she practically threw my debit receipt back at me when she saw that I didn't tip 15% just sealed the deal. She didn't say bye, didn't say thank you, and this type of entitlement just proved that I should've tipped nothing instead.
I will never come back here again, and I will never EVER recommend this place to ANYONE (I actually convinced my BF to come here instead of sushi town...what a joke). The food is mediocre, but it's the terrible service and manners that just makes this restaurant a complete waste of money and time. I don't understand why there are line-ups for this place, it boggles my mind. It's like people are gluttons for punishment or something.
Haven't been in in a few months, but when I did, the food was at a pretty good portion for its size. Their alaska roll is one of my favourite. Parking is limited in this area unless you want to risk parking at staples or pay for street parking. This place is usually pretty packed and the lineup could take awhile. The service is the one thing that is lacking in this place. I've had a waitress visably and loudly sighed when we asked ot order more food, then walked away without a word to get the pen and pad to take our order. Also had once waited close to 45 min after ordering the food with no explanation until the food arrived (the cashier was malfuntioning was the reason given). The tea is very seldom refilled and the majority of the time service ranges from rude to just severely lacking in presence.
After shopping at Staples I went for some take out from Sushi Garden next door. It was about 4:00 pm and surprisingly about 8 tables were occupied. Ordered some rolls and within 5 minutes everything was ready. Fastest service I ever received from anyone. Lots of staff on hand and my belief is they are Japanese and not Korean as suggested by other reviewers. Female wait staff seemed very young but friendly and very pretty. Sushi could have been rolled a little tighter but for the price I forgive them. Going to make an effort to try to dine in some day.
My mom didn't want to cook so my family just went to this Sushi Garden near Staples. We knew it was busy and would be hard to get a table for 4, but we didn't mind waiting. We ended up waiting for an hour and when we finally got called to our table, the manager gave our table away (while we at the table) to 3 people ahead of us who were yelling and complaining that their table was too small. Furthermore, he gave us absolutely no explanation and just expected us to wait for the next available table.
I've been there numerous times already. The food may be good, but the service is a joke. It's definitely not worth the time and money to go there.
I had always ordered from the Kingsway Sushi Garden and they have always been good. I don't see why this should be any different.
I have dined in here and the service was fine for me. I order take out here almost once a week and they have always been good.
The only problem that I think they have is the parking.
We are regulars at the Sushi Garden on Kingsway, but were passing by this newer one on Lougheed so decided to stop in. It was a Sat night and it was busy. Were told it would be 15mins to get a seat, but it was less than 10 mins. The decor is nice, but ambiance is spoiled by the fact that the tables are so close together. It almost has a cafeteria feel to it if it weren't for the dark colors and faux stone work on the walls.
This place is not run by Japanese, they are all Koreans, which surprised me since I thought the one on Kingsway was run by Japanese. We were in the middle of 3 tables in a row that were waiting to place our orders. One table was able to call out in Korean for someone to come, so their order was taken first, despite having been seated last out of the 3. Food came slowly after finally putting in our order, but we didn't even have to ask for the bill, since I guess they wanted us out. Service was spotty - our water got refilled after having to ask for it, but it took forever to get someone's attention.
The food itself is ok, nothing special but nothing bad. The wakame salad we ordered was huge, almost double the portion we get at the Kingsway location. Agadashi tofu, assorted rolls and chirashi sushi were all fine. It's good value for the money, which is why people continue to go there despite the poor service. Don't expect a great dining experience, just go for Japanese food that's easy on the wallet.
We had a party and decided to takeout the sushi from sushi garden. Since it's always packed in the restaurant we felt that the sushi would be good. However to our horror, at the party, the sushi began to fall apart as people tried to pick it up on to their plates. We were very embarrassed as the sushi was fresh and it looked good but as soon as anyone tried to pick it up on to their plates, it would fall apart.
I called Sushi Garden and they mentioned the rice was too soft that evening, but would not hear anything further from me. Even after I mentioned to them we could not use chop sticks, the manager rudely told me and the guests to perhaps use forks instead.
Bottomline: Really poor take out sushi and even worse customer service. So please check yout take out sushi before you go home and realize that chop sticks will not work!!!!
Friends and I came here for dinner a couple of Fridays ago. We
arrived at 5:20 pm, earlier than usual as I didn't want to wait in the longer line ups around 6. We ordered a variety of sushi, tempura, and miso soup. The food came pretty quickly and the fish was fresh. There service is overall is decent - it's not a high end restaurant but a high volume/turn over the tables one. Although it's reasonable for diners to expect quality food, service (staff), and ambience (decor), it all costs money which is then reflected in pricing. For the prices charged, we expect decent service and a clean restaurant which they provide. And, thankfully, we consistently get good, fresh product and if this changed for the worse, we'll stop going. So far we haven't yet been disappointed by our 6 visits.
We ate in for the first time the other day, and I will never eat here again! When I asked for a refill on my tea, the waitress looked at me with a scowl on her face. I thought that maybe she didn't understand me, so I repeated my request. She then walked away and I waited and waited and the tea never came. I know it wasn't a language barrier since this same waitress was speaking English to someone else! Then when I paid for my meal, the cashier doesn't even utter a word to me..no 'thank you'? I would rather pay more and get good service then to save a little money and eat in a restaurant where the servers give you attitude. Does the management team/owner not realize that a little customer service will go a long way (ie. more tips, happy customers, customers that will keep coming back!)
I walk by this place all the time and see it just PACKED. So i went there for lunch one day, and noticed when we were seated that everyone is basically sardined in the same general area. Honestly, the food wasn't spectacular, I could go next door to Asakusa and get the same quality and not have to wait 25 minutes to sit.
I go out to eat sushi with my family weekly and decided to try out the Sushi Garden down at Lougheeed. It was a total nightmare.
When we first entered the restaurant, nobody came to greet us. We had to find our own table to sit down. The service was HORRIBLE. It took them 15 minutes to bring us COLD TEA. Absolutely unacceptable. Our table wasn't the only table experiencing this. Every table had customers shaking their heads in disappointment. The tea was cold, the waiters/waitresses took forever to take our orders.
Just when you thought that was bad, the food isn't good either. We had ordered a dynamite combo, california combo and spicy tuna combo. The sushi was extremely loose, the pieces would immediately fall apart as you picked it up with your chopsticks. It was TERRIBLE. Compared to other sushi restaurants, their sushi pieces were small and definitely not as generous. Their dynamite roll was as thin as paper almost. I will say that the spicy tuna sashima in the combo was good however. Everything else was a total disappointment.
Terrible service, mediocre food.. but that's not all! After we finished our meal, we had to LINE UP at the cashier for 20 MINUTES to pay!! You don't pay at your table.. you pay at the cashier. The line was EXTREMELY long because the cashier boy was slow and was also talking on the phone at the same time. HORRIBLE SERVICE.
Of course, we paid absolutely no tips and we're NEVER returning to this place ever again.
With all due respect to my fellow dinehere members this so called restaurant's offering was not very good and the price was high for this bad food. It might be that they have become worse over time - it was my first time - or they had an off day but I doubt it. The fish was tasteless, the choice of music dated and we paid way too much for no service. Didnt tip of course.
With full work schedules, who wants to cook on Friday? Stand over a hot stove and stir and mix? Pass. Sushi Friday! We call in our usual order of ebi-sunomono, california roll, dynamite roll, ton katsu, chicken katsu and maybe a couple of salmon sashimi and wait 30 minutes and go pick up our dinner. Easy peasy! Since they've been open, we've had 1 semi-dud meal where the katsu's were overdone and a bit dry and as tasty as usual. Every other time has been great.
We've done dine in a lot too and we really like the room. Very elegantly done and while service can be spotty and slow, not too bad most nights. We did spend one evening chasing someone down for tea refills. The table next to us joined in and eventually, we got tea, from an apologetic server and with a smile (apparantly they just came back from a break). Food is always plentiful and as it should be.
We've had to pay a lot more for a lot less food and quality, so we're happy we have this sushi place to go to.
Would we go back? Sushi Friday says it all!
Food is not bad, but the service is REALLY bad. My visa was charged three times (after I finally paid cash) and when I was to ask for a refund, the manager refused to talk to me. When he finally came, he was rude and incompetent. The server was more capable than him, as he was not able to read a visa statement. I suggest him to look for a new job, otherwise sushi garden will lose thier customers.
But not outstanding either.
Food- I like their salmon sashimi, and their chopped scallop. I find their food consistent, and I never have a problem with their food.
Service- Eating at sushi garden is not an enjoyable experience. (Which is why I prefer takeout) The servers there rush you (come back every two minutes) for your order, and also, for you to pay (they want to turn tables). Servers will give you your food, but don't expect a quality check. Expect to feel like an ATM machine.
Value- I think that the prices are good for the food you get, and that sushi garden is a great place to go for value.
ambiance- The decor is alright, no complaints. However, sushi garden isn't a place you go to to spend hours eating and catching up with an old friend (it can get quite loud here when it's busy)
I recommend takeout, NOT dine-in.
I come to Sushi garden once in a blue moon because some of my family members are crazy about it. We used to frequent the joint for takeout when we lived in the area. however I would not drive all the way to the other side of vancouver to eat here like I did as per my sister's suggestion yesterday. Piss poor service along with bad attitudes from the server/hostess. Wow can you play that much into the surly Korean stereotype much? The sushi is solid, and has great value, but everytime i come here I do get a bad taste in my mouth by how blatantly rude the people who work here are. The server even had the audacity to ask why we didn't tip them. Here's a hint "ladies", tips are given for great service, with your poor attitude why should we give you extra $$$ when there when you weren't even that pleasant to begin with? Maybe you should get your manager to invest in proper service training before you think about daring to ask for a tip.
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