The staff at the Brentwood location are the rudest and have the worst customer service ever! Used to order take-out here regularly until they started consistently messing up my order and not even apologizing for it. Started going to the Kingsway location but wifey accidentally called the wrong restaurant this weekend. Nothing has changed and I will never go back ever again. Yes, they are super busy and probably don't care about losing a patron but seriously these people are way too high on themselves. Don't take my money and then yell at me to wait and order me to get out of your face and stand somewhere else. You could have just let me know my order wasn't ready yet even though I came later than I was told. And don't cuss me out in Korean and expect me not to understand you're bad mouthing me. What goes around comes around and I hope karma bites you in the a**!
This is a popular sushi restaurant on Lougheed in the Staples store complex. Got here before 6pm but was not seated immediately as they have a policy of all members of your party have to be present if you are a group of 4 or more. I find this policy great for the restaurant but bad for the customer. At the end of the day, it's the customer who's paying their bills. They did allow us to sit after 4 out of the 6 arrived. Good thing as it gets very busy after 6pm. I think their takeout orders account for 1/3 of their business as there was a constant line up at the cashier for takeout. Ordered the toro and wild salmon sashimi - large portion, pretty good. Some rolls ordered including negitoro - avg, chopped scallop - good, alaska roll - avg. Prices for these are reasonable at $3-4. Some fancy rolls with fruit, cuttle fish ordered and a bit overpriced at $6-8 and too big to eat properly. Some Nigri sushi ordered and done very well and at good prices. Service was a bit lacking as they don't have enough staff to service both the takeout business and the full restaurant. Probably would not return and order takeout only. Restaurant is new but box like with tables close together. Value was good based on what was ordered.
After shopping at Staples I went for some take out from Sushi Garden next door. It was about 4:00 pm and surprisingly about 8 tables were occupied. Ordered some rolls and within 5 minutes everything was ready. Fastest service I ever received from anyone. Lots of staff on hand and my belief is they are Japanese and not Korean as suggested by other reviewers. Female wait staff seemed very young but friendly and very pretty. Sushi could have been rolled a little tighter but for the price I forgive them. Going to make an effort to try to dine in some day.
I went when they first opened and I noticed all the mayo and other condiments are use left out on the top counter. What could possibly happen I thought?!! Well next day I was so violently ill I thought I was going to die. Went to the dr and he said that after he looked at everything I ate it was definately from the sushi. I missed 4 days of work.
I heard other people say they got sick from there too, so be warned. Maybe the health depratment wants to go there.
Considering I did not proof read my last review on Sushi Tang..better make a slight correction..it was on Saturday NOT Sunday as its closed.
Anyways back to Sushi Garden....been here a few times for lunch already on Sundays. Do not park on the lower level..go to the rooftop..tons of parking. Best times are before or after peak hours..if its busy..... go to the cash register at the back to have them take down your name. Service here...is a bit robotic considering the hustle and bustle of this place. Ambiance...looks good but tight as you can listen to other people's conversations unintentionally.
Regarding the FOOD, my standouts so far.....
Seafood salad starter (asst seafood, tobiko,mixed veggies and rice noodles) plus the sweet wasabi mayo and sweet Japanese salad dressing brings everything in harmony.
Chicken Karaage...wings only but has a nice favor to them.
Asparagus Egg Roll...like a cali roll but has aspargus inside and egg crepe as the cover.
Veggie Roll...refreshing and the mango makes the difference.
Word of warning...the size of the pieces can be quite big like Samurai Sushi..but its more substance than rice. Mind you one of my buddies thought it was too big...kind of killed the experience.
Prices are SUPER reasonable...most rolls are 3 to 4 bucks unless you want the more extravagant ones, most nigri sushi ...toro for a $1.30?? unagi $1.60?? hamachi $2?? come on!! Even the sashimi are BIG thick cuts...like a two for one deal.
So..if you are on budget...great place to start!!
I had always ordered from the Kingsway Sushi Garden and they have always been good. I don't see why this should be any different.
I have dined in here and the service was fine for me. I order take out here almost once a week and they have always been good.
The only problem that I think they have is the parking.
We are regulars at the Sushi Garden on Kingsway, but were passing by this newer one on Lougheed so decided to stop in. It was a Sat night and it was busy. Were told it would be 15mins to get a seat, but it was less than 10 mins. The decor is nice, but ambiance is spoiled by the fact that the tables are so close together. It almost has a cafeteria feel to it if it weren't for the dark colors and faux stone work on the walls.
This place is not run by Japanese, they are all Koreans, which surprised me since I thought the one on Kingsway was run by Japanese. We were in the middle of 3 tables in a row that were waiting to place our orders. One table was able to call out in Korean for someone to come, so their order was taken first, despite having been seated last out of the 3. Food came slowly after finally putting in our order, but we didn't even have to ask for the bill, since I guess they wanted us out. Service was spotty - our water got refilled after having to ask for it, but it took forever to get someone's attention.
The food itself is ok, nothing special but nothing bad. The wakame salad we ordered was huge, almost double the portion we get at the Kingsway location. Agadashi tofu, assorted rolls and chirashi sushi were all fine. It's good value for the money, which is why people continue to go there despite the poor service. Don't expect a great dining experience, just go for Japanese food that's easy on the wallet.
Come Hungry Leave Happy !
Here is another typical fast food cafeteria style sushi restaurant.
Busy, tables are crammed together for full capacity,
Large portions, decent quality, food comes fast. great value
be prepared to line up to pay your bill, but you want to sit after this large meal!
tables not very clean, they use the same old rag and wipe everything onto the floor.
if you don't mind drinking scalding hot tea from a plastic pitcher.. don't water instead.
I don't think they know about BPA !! 10% tipping is the usual !
Will dinehere again !!
We have been to this location a few times lately. The wait between 6 - 7pm varies from 5 - 20 minutes on the weekend. Service in general is good unless you pick the few servers who are usually grouchy. The food comes very fast and sashimi is fresh. They have a lot of selection in the menu. Maki rolls with mango or papaya taste refreshing. I also recommend their seafood salad.
They don't take reservation and you won't be seated until your entire table has arrived. There are very limited parking spots outside the restaurant but rooftop parking is plenty.
Somebody took me there for lunch the other day. It's close by for me and the place seems busy enough to have fresh sushi so I figured it's worth a try. You walk in and it's definitely a newer place that's been recently renovated. Even though it was busy we were seated quickly. Servers were attentive with quick attention to refill your tea. Portions are very generous as they give you big chunks of sushi and sashimi.
All of that seems fine but I don't think I'll go back because maybe I'm spoiled by the other higher-quality Japanese restaurant in Vancouver. When I go to a Japanese restaurant I'm not particularly looking for big portions. I'd prefer quality fish and all that farmed low-grade sashimi just doesn't do it for me.
The other thing is that they have placed the tables are too close together so don't bother if you prefer to have a little more privacy... it is also obvious that they want you in-and-out of there as quick as they could.
Instead of going out to our usual sushi restaurant on Hastings (which will remain nameless, but we all know which one I am talking about), we decided to try Sushi Garden. We've never tried the one on Kingsway by Metrotown, but have heard good things about it, so now that they've opened one closer to us, we decided to give it a try.
We knew that this place was crazy busy, so we came for dinner at 5:00 pm. There were lots of seats around, so we sat closest to the door ... bad idea. If you want service, you need to sit right where the sushi bar is and where the waitresses congregate. I had to get up to get more salad dressing for my salad because we couldn`t get the attention of any of the service staff.
We ordered half orders of the salmon sashimi and spicy tuna sashimi, chicken kontatsu and agedash tofu. Compared to our usual sushi haunt, this place had smaller servings. The spicy tuna sashimi had way too much dressing all over the tuna, so we did not care for it at all. The tofu was what I would expect from a sushi place. The chicken kontatsu had a thick batter on it that I did not like at all. Tasted too heavy.
I would not say this place is bad, but this is the first and last time we will come here. We definitely like our usual sushi place on Hastings a lot better. And as for the review below ... that is absolutely not fair that a phone order takes priority over a customer waiting in the restaurant. If you are too busy to serve your waiting customers, then you are definitely too busy to answer the phone. And for that reason, I'll knock your service rating from mediocre down to poor.
With full work schedules, who wants to cook on Friday? Stand over a hot stove and stir and mix? Pass. Sushi Friday! We call in our usual order of ebi-sunomono, california roll, dynamite roll, ton katsu, chicken katsu and maybe a couple of salmon sashimi and wait 30 minutes and go pick up our dinner. Easy peasy! Since they've been open, we've had 1 semi-dud meal where the katsu's were overdone and a bit dry and as tasty as usual. Every other time has been great.
We've done dine in a lot too and we really like the room. Very elegantly done and while service can be spotty and slow, not too bad most nights. We did spend one evening chasing someone down for tea refills. The table next to us joined in and eventually, we got tea, from an apologetic server and with a smile (apparantly they just came back from a break). Food is always plentiful and as it should be.
We've had to pay a lot more for a lot less food and quality, so we're happy we have this sushi place to go to.
Would we go back? Sushi Friday says it all!
After much fuss from a co-worker about sushi garden at Metrotown, my daughter and I decided to go to the Lougheed location on the way home from running errands. I walked in to a fairly crowded restaurant, tables about 1/2 to 3/4 full. I ordered california roll, tempura, miso soup and spicy salmon roll to go. They said it would be about 25 minutes. When I came back I forgot the little ticket in the car so they said they could not give me my food without it, fine. Went and got it from the car and got my food. Drove home, 5 mins drive and opened up the food at the table with my husband and daughter. Immediately, we noticed the awful fishy smell. The sushi was not cold, but kind of warmish. I think, in the restaurant, people do not notice because there are so many other cooked smells, like tempura and teriyaki that fill the air. The spicy salmon was a regular salmon roll with hot sauce poured on top, I could have done that! The tempura was okay, but of course a little soggy in the take out container. The miso was way too salty and the california roll was bland tasting. We go to Oyama regularly and compare all other sushi places to them. Once you've had really good, fresh sushi, you cannot eat this type of second or third class sushi anymore. It was like they didn't even care, not good customer service because they're far too busy thinking they have a loyal clientele. That may be fine for a while, but it will not sustain your business forever. Don't bother, and save your money. And by the way, the person at work got an earful about how bad my experience was, it will be a LONG time before I take their advice again.
Went there with my husband when we were in the area. Heard a lot about it from friends and decided to give it a try.
The first impression was nice: decor is modern and menu looked interesting enough. Surprised how cheap it was.
We ordered gomae and a few specialty rolls.
Gomae was disgusting: sauce was way too sweet, it almost seemed like they put too much salt into it and added sugar to balance. And it was watery, not creamy. And the spinach itself was very watery. Plus the whole thing was mixed, as in spinach was not placed in a neat bunch with sauce around like normal, instead it was all mixed in a bunch of saucy goo. Didn't finish it... What a waste.
The rolls were ok. Too big to eat comfortably, mostly filled with cucumber with either ranch dressing or mayo. Why? Sushi doesn't need ranch dressing, not inside a roll... Too many ingredients in each roll were confusing and at the end we realized that even though we ordered two different things, both tasted the same because of the above mentioned cucumber with dressing.
So yeah, never again.
My mom didn't want to cook so my family just went to this Sushi Garden near Staples. We knew it was busy and would be hard to get a table for 4, but we didn't mind waiting. We ended up waiting for an hour and when we finally got called to our table, the manager gave our table away (while we at the table) to 3 people ahead of us who were yelling and complaining that their table was too small. Furthermore, he gave us absolutely no explanation and just expected us to wait for the next available table.
I've been there numerous times already. The food may be good, but the service is a joke. It's definitely not worth the time and money to go there.
We had a party and decided to takeout the sushi from sushi garden. Since it's always packed in the restaurant we felt that the sushi would be good. However to our horror, at the party, the sushi began to fall apart as people tried to pick it up on to their plates. We were very embarrassed as the sushi was fresh and it looked good but as soon as anyone tried to pick it up on to their plates, it would fall apart.
I called Sushi Garden and they mentioned the rice was too soft that evening, but would not hear anything further from me. Even after I mentioned to them we could not use chop sticks, the manager rudely told me and the guests to perhaps use forks instead.
Bottomline: Really poor take out sushi and even worse customer service. So please check yout take out sushi before you go home and realize that chop sticks will not work!!!!
The best quality and most affordable sushi you might find in the entire Lower Mainland, Sushi Garden is superior in their ability to quickly deliver delish and aesthetically pleasing food. Both locations are great, despite the long lines due to popularity it is really worth the wait. I love sushi and have been to several restaurants around the lower mainland, nobody has the quality, portion sizes and affordability like Sushi Garden. If I can say one bad thing about this location (around Brentwood Mall) is the lack of free parking in front of the restaurant or on the nearby streets.
Friends and I came here for dinner a couple of Fridays ago. We
arrived at 5:20 pm, earlier than usual as I didn't want to wait in the longer line ups around 6. We ordered a variety of sushi, tempura, and miso soup. The food came pretty quickly and the fish was fresh. There service is overall is decent - it's not a high end restaurant but a high volume/turn over the tables one. Although it's reasonable for diners to expect quality food, service (staff), and ambience (decor), it all costs money which is then reflected in pricing. For the prices charged, we expect decent service and a clean restaurant which they provide. And, thankfully, we consistently get good, fresh product and if this changed for the worse, we'll stop going. So far we haven't yet been disappointed by our 6 visits.
We ate in for the first time the other day, and I will never eat here again! When I asked for a refill on my tea, the waitress looked at me with a scowl on her face. I thought that maybe she didn't understand me, so I repeated my request. She then walked away and I waited and waited and the tea never came. I know it wasn't a language barrier since this same waitress was speaking English to someone else! Then when I paid for my meal, the cashier doesn't even utter a word to me..no 'thank you'? I would rather pay more and get good service then to save a little money and eat in a restaurant where the servers give you attitude. Does the management team/owner not realize that a little customer service will go a long way (ie. more tips, happy customers, customers that will keep coming back!)
I walk by this place all the time and see it just PACKED. So i went there for lunch one day, and noticed when we were seated that everyone is basically sardined in the same general area. Honestly, the food wasn't spectacular, I could go next door to Asakusa and get the same quality and not have to wait 25 minutes to sit.