.so i have been eating here now for the last several sushi outings.
the food has always been fresh, and the quality amazing for the prices and portions that you receive.
i have eaten in 3 times, and taken out 4 times.
there is usually a long wait time, unless you go at non-rush hours.
lately i have been grabbing take out.tonight, i called to find out what time they closed., and was informed that the internet time of 11pm is incorrect. and that they actually close at 10pm.
i asked when was last call., i was told last call is 10pm, but we close at 1030pm.okay..,
so i get off from work at 955pm, i place my call as soon as i get to my car, they pick up the phone it's 958pm, and the girl quickly informs me that they are closed.
after a very long discussion, where i even asked to speak to the manager, but was told that their "manager doesnt speak english, so what should i do now, do you still want to try to communicate with him, hahaha???
i asked to speak to the guy who answered the phone 9pm and told me that i had until 10pm to place my order..., the phone was handed over to someone who said, i don't know what i can do for you now, we are closed, i didn't know that you were going to wait until 10pm to call to place an order,
when i told him that i called at 958pm he asked me to next time not to wait until so late to call.
i explained to both people, you either close at 10pm, or last call is either at 10pm, or..., it's whenever the hell you guys feel like it...., regardless..., just tell people, so that they can plan their lives better around you guys.
the place is run like a high school joint.
call takers, cashiers, waiters, and waitresses, that think the whole thing is just one big joke.
here's the kicker...., the jokes on us, because we the consumers of their fine foods, keep coming back for more..., so yeah..., they laugh at us, and speak in their own languages, and talk about us, and they think they're better then us.
if we the consumer want better service, then we need to do a better job of showing businesses like this one, what we think of their customer service attitude.
perhaps a social media blitz on a boycotting of tipping at this location starting on sunday, march 06, 2016 as soon as they open.
and if that doesn't get their attention, then maybe a social media blitz on a complete restaurant boycott for one full week starting the week of sunday, march 13, 2016.
we are constantly spending our hard earned money on places that either lack quality, quantity, or service..., it's time we hold onto our money, and show these businesses the likes of sushi garden lougheed, who is really the boss, because if we really wanted to, we could put them out of business.
sushi garden lougheed, if you're listening, you're only as good as the last order you served, or the last call you took.
Just because the food tastes good, doesn't give you a right to treat customers with disrespect.
I'd give you one star, but it's not your sushi chefs fault that the house staff, have NO training whatsoever, or were poorly raised, without proper manners and lack a fair deal of respect.
consider this your one and only warning.the power of social media knows no boundaries.
After shopping at Staples I went for some take out from Sushi Garden next door. It was about 4:00 pm and surprisingly about 8 tables were occupied. Ordered some rolls and within 5 minutes everything was ready. Fastest service I ever received from anyone. Lots of staff on hand and my belief is they are Japanese and not Korean as suggested by other reviewers. Female wait staff seemed very young but friendly and very pretty. Sushi could have been rolled a little tighter but for the price I forgive them. Going to make an effort to try to dine in some day.
This is a popular sushi restaurant on Lougheed in the Staples store complex. Got here before 6pm but was not seated immediately as they have a policy of all members of your party have to be present if you are a group of 4 or more. I find this policy great for the restaurant but bad for the customer. At the end of the day, it's the customer who's paying their bills. They did allow us to sit after 4 out of the 6 arrived. Good thing as it gets very busy after 6pm. I think their takeout orders account for 1/3 of their business as there was a constant line up at the cashier for takeout. Ordered the toro and wild salmon sashimi - large portion, pretty good. Some rolls ordered including negitoro - avg, chopped scallop - good, alaska roll - avg. Prices for these are reasonable at $3-4. Some fancy rolls with fruit, cuttle fish ordered and a bit overpriced at $6-8 and too big to eat properly. Some Nigri sushi ordered and done very well and at good prices. Service was a bit lacking as they don't have enough staff to service both the takeout business and the full restaurant. Probably would not return and order takeout only. Restaurant is new but box like with tables close together. Value was good based on what was ordered.
I went when they first opened and I noticed all the mayo and other condiments are use left out on the top counter. What could possibly happen I thought?!! Well next day I was so violently ill I thought I was going to die. Went to the dr and he said that after he looked at everything I ate it was definately from the sushi. I missed 4 days of work.
I heard other people say they got sick from there too, so be warned. Maybe the health depratment wants to go there.
Considering I did not proof read my last review on Sushi Tang..better make a slight correction..it was on Saturday NOT Sunday as its closed.
Anyways back to Sushi Garden....been here a few times for lunch already on Sundays. Do not park on the lower level..go to the rooftop..tons of parking. Best times are before or after peak hours..if its busy..... go to the cash register at the back to have them take down your name. Service here...is a bit robotic considering the hustle and bustle of this place. Ambiance...looks good but tight as you can listen to other people's conversations unintentionally.
Regarding the FOOD, my standouts so far.....
Seafood salad starter (asst seafood, tobiko,mixed veggies and rice noodles) plus the sweet wasabi mayo and sweet Japanese salad dressing brings everything in harmony.
Chicken Karaage...wings only but has a nice favor to them.
Asparagus Egg Roll...like a cali roll but has aspargus inside and egg crepe as the cover.
Veggie Roll...refreshing and the mango makes the difference.
Word of warning...the size of the pieces can be quite big like Samurai Sushi..but its more substance than rice. Mind you one of my buddies thought it was too big...kind of killed the experience.
Prices are SUPER reasonable...most rolls are 3 to 4 bucks unless you want the more extravagant ones, most nigri sushi ...toro for a $1.30?? unagi $1.60?? hamachi $2?? come on!! Even the sashimi are BIG thick cuts...like a two for one deal.
So..if you are on budget...great place to start!!
I had always ordered from the Kingsway Sushi Garden and they have always been good. I don't see why this should be any different.
I have dined in here and the service was fine for me. I order take out here almost once a week and they have always been good.
The only problem that I think they have is the parking.
We are regulars at the Sushi Garden on Kingsway, but were passing by this newer one on Lougheed so decided to stop in. It was a Sat night and it was busy. Were told it would be 15mins to get a seat, but it was less than 10 mins. The decor is nice, but ambiance is spoiled by the fact that the tables are so close together. It almost has a cafeteria feel to it if it weren't for the dark colors and faux stone work on the walls.
This place is not run by Japanese, they are all Koreans, which surprised me since I thought the one on Kingsway was run by Japanese. We were in the middle of 3 tables in a row that were waiting to place our orders. One table was able to call out in Korean for someone to come, so their order was taken first, despite having been seated last out of the 3. Food came slowly after finally putting in our order, but we didn't even have to ask for the bill, since I guess they wanted us out. Service was spotty - our water got refilled after having to ask for it, but it took forever to get someone's attention.
The food itself is ok, nothing special but nothing bad. The wakame salad we ordered was huge, almost double the portion we get at the Kingsway location. Agadashi tofu, assorted rolls and chirashi sushi were all fine. It's good value for the money, which is why people continue to go there despite the poor service. Don't expect a great dining experience, just go for Japanese food that's easy on the wallet.
Come Hungry Leave Happy !
Here is another typical fast food cafeteria style sushi restaurant.
Busy, tables are crammed together for full capacity,
Large portions, decent quality, food comes fast. great value
be prepared to line up to pay your bill, but you want to sit after this large meal!
tables not very clean, they use the same old rag and wipe everything onto the floor.
if you don't mind drinking scalding hot tea from a plastic pitcher.. don't water instead.
I don't think they know about BPA !! 10% tipping is the usual !
Will dinehere again !!
The staff at the Brentwood location are the rudest and have the worst customer service ever! Used to order take-out here regularly until they started consistently messing up my order and not even apologizing for it. Started going to the Kingsway location but wifey accidentally called the wrong restaurant this weekend. Nothing has changed and I will never go back ever again. Yes, they are super busy and probably don't care about losing a patron but seriously these people are way too high on themselves. Don't take my money and then yell at me to wait and order me to get out of your face and stand somewhere else. You could have just let me know my order wasn't ready yet even though I came later than I was told. And don't cuss me out in Korean and expect me not to understand you're bad mouthing me. What goes around comes around and I hope karma bites you in the a**!
Instead of going out to our usual sushi restaurant on Hastings (which will remain nameless, but we all know which one I am talking about), we decided to try Sushi Garden. We've never tried the one on Kingsway by Metrotown, but have heard good things about it, so now that they've opened one closer to us, we decided to give it a try.
We knew that this place was crazy busy, so we came for dinner at 5:00 pm. There were lots of seats around, so we sat closest to the door ... bad idea. If you want service, you need to sit right where the sushi bar is and where the waitresses congregate. I had to get up to get more salad dressing for my salad because we couldn`t get the attention of any of the service staff.
We ordered half orders of the salmon sashimi and spicy tuna sashimi, chicken kontatsu and agedash tofu. Compared to our usual sushi haunt, this place had smaller servings. The spicy tuna sashimi had way too much dressing all over the tuna, so we did not care for it at all. The tofu was what I would expect from a sushi place. The chicken kontatsu had a thick batter on it that I did not like at all. Tasted too heavy.
I would not say this place is bad, but this is the first and last time we will come here. We definitely like our usual sushi place on Hastings a lot better. And as for the review below ... that is absolutely not fair that a phone order takes priority over a customer waiting in the restaurant. If you are too busy to serve your waiting customers, then you are definitely too busy to answer the phone. And for that reason, I'll knock your service rating from mediocre down to poor.
With full work schedules, who wants to cook on Friday? Stand over a hot stove and stir and mix? Pass. Sushi Friday! We call in our usual order of ebi-sunomono, california roll, dynamite roll, ton katsu, chicken katsu and maybe a couple of salmon sashimi and wait 30 minutes and go pick up our dinner. Easy peasy! Since they've been open, we've had 1 semi-dud meal where the katsu's were overdone and a bit dry and as tasty as usual. Every other time has been great.
We've done dine in a lot too and we really like the room. Very elegantly done and while service can be spotty and slow, not too bad most nights. We did spend one evening chasing someone down for tea refills. The table next to us joined in and eventually, we got tea, from an apologetic server and with a smile (apparantly they just came back from a break). Food is always plentiful and as it should be.
We've had to pay a lot more for a lot less food and quality, so we're happy we have this sushi place to go to.
Would we go back? Sushi Friday says it all!
We have been to this location a few times lately. The wait between 6 - 7pm varies from 5 - 20 minutes on the weekend. Service in general is good unless you pick the few servers who are usually grouchy. The food comes very fast and sashimi is fresh. They have a lot of selection in the menu. Maki rolls with mango or papaya taste refreshing. I also recommend their seafood salad.
They don't take reservation and you won't be seated until your entire table has arrived. There are very limited parking spots outside the restaurant but rooftop parking is plenty.
My mom didn't want to cook so my family just went to this Sushi Garden near Staples. We knew it was busy and would be hard to get a table for 4, but we didn't mind waiting. We ended up waiting for an hour and when we finally got called to our table, the manager gave our table away (while we at the table) to 3 people ahead of us who were yelling and complaining that their table was too small. Furthermore, he gave us absolutely no explanation and just expected us to wait for the next available table.
I've been there numerous times already. The food may be good, but the service is a joke. It's definitely not worth the time and money to go there.
We had a party and decided to takeout the sushi from sushi garden. Since it's always packed in the restaurant we felt that the sushi would be good. However to our horror, at the party, the sushi began to fall apart as people tried to pick it up on to their plates. We were very embarrassed as the sushi was fresh and it looked good but as soon as anyone tried to pick it up on to their plates, it would fall apart.
I called Sushi Garden and they mentioned the rice was too soft that evening, but would not hear anything further from me. Even after I mentioned to them we could not use chop sticks, the manager rudely told me and the guests to perhaps use forks instead.
Bottomline: Really poor take out sushi and even worse customer service. So please check yout take out sushi before you go home and realize that chop sticks will not work!!!!
The best quality and most affordable sushi you might find in the entire Lower Mainland, Sushi Garden is superior in their ability to quickly deliver delish and aesthetically pleasing food. Both locations are great, despite the long lines due to popularity it is really worth the wait. I love sushi and have been to several restaurants around the lower mainland, nobody has the quality, portion sizes and affordability like Sushi Garden. If I can say one bad thing about this location (around Brentwood Mall) is the lack of free parking in front of the restaurant or on the nearby streets.
Friends and I came here for dinner a couple of Fridays ago. We
arrived at 5:20 pm, earlier than usual as I didn't want to wait in the longer line ups around 6. We ordered a variety of sushi, tempura, and miso soup. The food came pretty quickly and the fish was fresh. There service is overall is decent - it's not a high end restaurant but a high volume/turn over the tables one. Although it's reasonable for diners to expect quality food, service (staff), and ambience (decor), it all costs money which is then reflected in pricing. For the prices charged, we expect decent service and a clean restaurant which they provide. And, thankfully, we consistently get good, fresh product and if this changed for the worse, we'll stop going. So far we haven't yet been disappointed by our 6 visits.
We ate in for the first time the other day, and I will never eat here again! When I asked for a refill on my tea, the waitress looked at me with a scowl on her face. I thought that maybe she didn't understand me, so I repeated my request. She then walked away and I waited and waited and the tea never came. I know it wasn't a language barrier since this same waitress was speaking English to someone else! Then when I paid for my meal, the cashier doesn't even utter a word to me..no 'thank you'? I would rather pay more and get good service then to save a little money and eat in a restaurant where the servers give you attitude. Does the management team/owner not realize that a little customer service will go a long way (ie. more tips, happy customers, customers that will keep coming back!)
I walk by this place all the time and see it just PACKED. So i went there for lunch one day, and noticed when we were seated that everyone is basically sardined in the same general area. Honestly, the food wasn't spectacular, I could go next door to Asakusa and get the same quality and not have to wait 25 minutes to sit.
I go out to eat sushi with my family weekly and decided to try out the Sushi Garden down at Lougheeed. It was a total nightmare.
When we first entered the restaurant, nobody came to greet us. We had to find our own table to sit down. The service was HORRIBLE. It took them 15 minutes to bring us COLD TEA. Absolutely unacceptable. Our table wasn't the only table experiencing this. Every table had customers shaking their heads in disappointment. The tea was cold, the waiters/waitresses took forever to take our orders.
Just when you thought that was bad, the food isn't good either. We had ordered a dynamite combo, california combo and spicy tuna combo. The sushi was extremely loose, the pieces would immediately fall apart as you picked it up with your chopsticks. It was TERRIBLE. Compared to other sushi restaurants, their sushi pieces were small and definitely not as generous. Their dynamite roll was as thin as paper almost. I will say that the spicy tuna sashima in the combo was good however. Everything else was a total disappointment.
Terrible service, mediocre food.. but that's not all! After we finished our meal, we had to LINE UP at the cashier for 20 MINUTES to pay!! You don't pay at your table.. you pay at the cashier. The line was EXTREMELY long because the cashier boy was slow and was also talking on the phone at the same time. HORRIBLE SERVICE.
Of course, we paid absolutely no tips and we're NEVER returning to this place ever again.
With all due respect to my fellow dinehere members this so called restaurant's offering was not very good and the price was high for this bad food. It might be that they have become worse over time - it was my first time - or they had an off day but I doubt it. The fish was tasteless, the choice of music dated and we paid way too much for no service. Didnt tip of course.