The staff at the Brentwood location are the rudest and have the worst customer service ever! Used to order take-out here regularly until they started consistently messing up my order and not even apologizing for it. Started going to the Kingsway location but wifey accidentally called the wrong restaurant this weekend. Nothing has changed and I will never go back ever again. Yes, they are super busy and probably don't care about losing a patron but seriously these people are way too high on themselves. Don't take my money and then yell at me to wait and order me to get out of your face and stand somewhere else. You could have just let me know my order wasn't ready yet even though I came later than I was told. And don't cuss me out in Korean and expect me not to understand you're bad mouthing me. What goes around comes around and I hope karma bites you in the a**!
Come Hungry Leave Happy !
Here is another typical fast food cafeteria style sushi restaurant.
Busy, tables are crammed together for full capacity,
Large portions, decent quality, food comes fast. great value
be prepared to line up to pay your bill, but you want to sit after this large meal!
tables not very clean, they use the same old rag and wipe everything onto the floor.
if you don't mind drinking scalding hot tea from a plastic pitcher.. don't water instead.
I don't think they know about BPA !! 10% tipping is the usual !
Will dinehere again !!
We have been to this location a few times lately. The wait between 6 - 7pm varies from 5 - 20 minutes on the weekend. Service in general is good unless you pick the few servers who are usually grouchy. The food comes very fast and sashimi is fresh. They have a lot of selection in the menu. Maki rolls with mango or papaya taste refreshing. I also recommend their seafood salad.
They don't take reservation and you won't be seated until your entire table has arrived. There are very limited parking spots outside the restaurant but rooftop parking is plenty.
This is a popular sushi restaurant on Lougheed in the Staples store complex. Got here before 6pm but was not seated immediately as they have a policy of all members of your party have to be present if you are a group of 4 or more. I find this policy great for the restaurant but bad for the customer. At the end of the day, it's the customer who's paying their bills. They did allow us to sit after 4 out of the 6 arrived. Good thing as it gets very busy after 6pm. I think their takeout orders account for 1/3 of their business as there was a constant line up at the cashier for takeout. Ordered the toro and wild salmon sashimi - large portion, pretty good. Some rolls ordered including negitoro - avg, chopped scallop - good, alaska roll - avg. Prices for these are reasonable at $3-4. Some fancy rolls with fruit, cuttle fish ordered and a bit overpriced at $6-8 and too big to eat properly. Some Nigri sushi ordered and done very well and at good prices. Service was a bit lacking as they don't have enough staff to service both the takeout business and the full restaurant. Probably would not return and order takeout only. Restaurant is new but box like with tables close together. Value was good based on what was ordered.
After shopping at Staples I went for some take out from Sushi Garden next door. It was about 4:00 pm and surprisingly about 8 tables were occupied. Ordered some rolls and within 5 minutes everything was ready. Fastest service I ever received from anyone. Lots of staff on hand and my belief is they are Japanese and not Korean as suggested by other reviewers. Female wait staff seemed very young but friendly and very pretty. Sushi could have been rolled a little tighter but for the price I forgive them. Going to make an effort to try to dine in some day.
Considering I did not proof read my last review on Sushi Tang..better make a slight correction..it was on Saturday NOT Sunday as its closed.
Anyways back to Sushi Garden....been here a few times for lunch already on Sundays. Do not park on the lower level..go to the rooftop..tons of parking. Best times are before or after peak hours..if its busy..... go to the cash register at the back to have them take down your name. Service here...is a bit robotic considering the hustle and bustle of this place. Ambiance...looks good but tight as you can listen to other people's conversations unintentionally.
Regarding the FOOD, my standouts so far.....
Seafood salad starter (asst seafood, tobiko,mixed veggies and rice noodles) plus the sweet wasabi mayo and sweet Japanese salad dressing brings everything in harmony.
Chicken Karaage...wings only but has a nice favor to them.
Asparagus Egg Roll...like a cali roll but has aspargus inside and egg crepe as the cover.
Veggie Roll...refreshing and the mango makes the difference.
Word of warning...the size of the pieces can be quite big like Samurai Sushi..but its more substance than rice. Mind you one of my buddies thought it was too big...kind of killed the experience.
Prices are SUPER reasonable...most rolls are 3 to 4 bucks unless you want the more extravagant ones, most nigri sushi ...toro for a $1.30?? unagi $1.60?? hamachi $2?? come on!! Even the sashimi are BIG thick cuts...like a two for one deal.
So..if you are on budget...great place to start!!
I went when they first opened and I noticed all the mayo and other condiments are use left out on the top counter. What could possibly happen I thought?!! Well next day I was so violently ill I thought I was going to die. Went to the dr and he said that after he looked at everything I ate it was definately from the sushi. I missed 4 days of work.
I heard other people say they got sick from there too, so be warned. Maybe the health depratment wants to go there.
I had always ordered from the Kingsway Sushi Garden and they have always been good. I don't see why this should be any different.
I have dined in here and the service was fine for me. I order take out here almost once a week and they have always been good.
The only problem that I think they have is the parking.
We are regulars at the Sushi Garden on Kingsway, but were passing by this newer one on Lougheed so decided to stop in. It was a Sat night and it was busy. Were told it would be 15mins to get a seat, but it was less than 10 mins. The decor is nice, but ambiance is spoiled by the fact that the tables are so close together. It almost has a cafeteria feel to it if it weren't for the dark colors and faux stone work on the walls.
This place is not run by Japanese, they are all Koreans, which surprised me since I thought the one on Kingsway was run by Japanese. We were in the middle of 3 tables in a row that were waiting to place our orders. One table was able to call out in Korean for someone to come, so their order was taken first, despite having been seated last out of the 3. Food came slowly after finally putting in our order, but we didn't even have to ask for the bill, since I guess they wanted us out. Service was spotty - our water got refilled after having to ask for it, but it took forever to get someone's attention.
The food itself is ok, nothing special but nothing bad. The wakame salad we ordered was huge, almost double the portion we get at the Kingsway location. Agadashi tofu, assorted rolls and chirashi sushi were all fine. It's good value for the money, which is why people continue to go there despite the poor service. Don't expect a great dining experience, just go for Japanese food that's easy on the wallet.
I would normally not write anything negative about an establishment but sushi garden Burnaby service has really gone to hell! I had pre ordered some food and was told it would be ready in 15mins. I went by after 10mins. I realized I had wanted an additional sunomono salad and asked if I can add it to my order, I was quickly told by the cashier " it'll take 20mins" (scowl face and annoyed) I didn't want to wait or upset her more therefore I just paid for my original order. She then looked at my order and said "we'll you're early you have to wait" I mean seriously are u just having a bad day?! Then I said okay I will wait, she literally rolled her eyes at me and said "u can wait there" ..... Omg after another 15 mins of waiting I just took my food and left.... Seriously , can u afford to me moody when u actually have paying customers?! Leave the attitude at home...
Instead of going out to our usual sushi restaurant on Hastings (which will remain nameless, but we all know which one I am talking about), we decided to try Sushi Garden. We've never tried the one on Kingsway by Metrotown, but have heard good things about it, so now that they've opened one closer to us, we decided to give it a try.
We knew that this place was crazy busy, so we came for dinner at 5:00 pm. There were lots of seats around, so we sat closest to the door ... bad idea. If you want service, you need to sit right where the sushi bar is and where the waitresses congregate. I had to get up to get more salad dressing for my salad because we couldn`t get the attention of any of the service staff.
We ordered half orders of the salmon sashimi and spicy tuna sashimi, chicken kontatsu and agedash tofu. Compared to our usual sushi haunt, this place had smaller servings. The spicy tuna sashimi had way too much dressing all over the tuna, so we did not care for it at all. The tofu was what I would expect from a sushi place. The chicken kontatsu had a thick batter on it that I did not like at all. Tasted too heavy.
I would not say this place is bad, but this is the first and last time we will come here. We definitely like our usual sushi place on Hastings a lot better. And as for the review below ... that is absolutely not fair that a phone order takes priority over a customer waiting in the restaurant. If you are too busy to serve your waiting customers, then you are definitely too busy to answer the phone. And for that reason, I'll knock your service rating from mediocre down to poor.
I'm compelled to write another review for this place after a recent not-so-great dining experience.
Food quality and prices are still pretty good, but service is HORRIBLE. Our waitress got our order wrong, blamed us when we told her the order was incorrect, then walked off with no apology. We had to ask at least four times to have our tea refilled.
It does not cost any more to have polite, attentive wait staff. This used to be my go-to sushi place in Burnaby, but I have no plans on coming back any time soon.
I've dined here before, but I guess I've never been there during rush hour. Went today (Saturday) at around 2pm, got seated after 25 minutes. When I went to sit down on my chair, I noticed that there was some liquid on it so I used my napkin to wipe it. It wasn't water, but soy sauce...if I hadn't noticed I would have sat down and stained my pants. No biggie, it was really busy, maybe the server didn't see it. I pick up my menu and I'm looking through it, my hand feels sticky and I look down. There's soy sauce on my hand. I lift up the menu and there's soy sauce on the table. In my mind, I'm wondering if our table got wiped down at all.
We ordered sunomono, spicy salmon sashimi, assorted tempura and rainbow roll. The first 3 items took very little time to get there (we ordered the rainbow roll after we finished eating the first 3 dishes). They were okay, the salmon sashimi was too spicy so we asked for water. After 5 minutes when no water cometh, we asked for it again. No water for 10-15 minutes. Finally, we asked one of the servers who was clearing the table next to us if it was okay if we can order something from her (maybe they won't give you water unless you order more food, I don't know). She gave us this exasperated grunt, told us to wait in a very impolite way and marched off. She came back and said "what do you want?". Okay...it's been busy for you, fine, but all we wanted was to order more food and get a glass of water. We FINALLY get our water, but we wait 20 minutes for 1 roll when the restaurant is only at 70% capacity and it didn't look like there were that many orders. We eat the roll and we want to bounce.
We walk up to the cashier, I told her I would like to pay, and I pointed to the empty table by the wall and said "that table". She said "what do you mean that table?" in this rude way, and I said "the only table that is empty by that wall that has not been cleared, you know, the one 5 from this side". I tipped, but not 15%. I've worked in the service industry, and I always tip at least 15% but I was very unhappy with the negligent service, disgruntled attitude, and the way she practically threw my debit receipt back at me when she saw that I didn't tip 15% just sealed the deal. She didn't say bye, didn't say thank you, and this type of entitlement just proved that I should've tipped nothing instead.
I will never come back here again, and I will never EVER recommend this place to ANYONE (I actually convinced my BF to come here instead of sushi town...what a joke). The food is mediocre, but it's the terrible service and manners that just makes this restaurant a complete waste of money and time. I don't understand why there are line-ups for this place, it boggles my mind. It's like people are gluttons for punishment or something.
Food - I ordered sashimi and some rolls. The rolls were generic, not bad but nothing special. The same applies to the sashimi--not super fishy, but it didn't have the clean taste of higher-quality sashimi. The portions are generous, which I think is the main reason it's so popular? The roll size is ok, but I personally find the giant chunks of sashimi a bit off-putting.
Service - the waiter was attentive and somewhat friendly. I came at an off time, so the restaurant was mostly empty.
Ambiance - the restaurant is decorated nicely, but nothing special. The restaurant looked clean, but my table had some sticky spots that I had to avoid...
Value - I'd say their emphasis is on quantity, not quality. The food isn't bad per se, but I wouldn't bother returning.
After much fuss from a co-worker about sushi garden at Metrotown, my daughter and I decided to go to the Lougheed location on the way home from running errands. I walked in to a fairly crowded restaurant, tables about 1/2 to 3/4 full. I ordered california roll, tempura, miso soup and spicy salmon roll to go. They said it would be about 25 minutes. When I came back I forgot the little ticket in the car so they said they could not give me my food without it, fine. Went and got it from the car and got my food. Drove home, 5 mins drive and opened up the food at the table with my husband and daughter. Immediately, we noticed the awful fishy smell. The sushi was not cold, but kind of warmish. I think, in the restaurant, people do not notice because there are so many other cooked smells, like tempura and teriyaki that fill the air. The spicy salmon was a regular salmon roll with hot sauce poured on top, I could have done that! The tempura was okay, but of course a little soggy in the take out container. The miso was way too salty and the california roll was bland tasting. We go to Oyama regularly and compare all other sushi places to them. Once you've had really good, fresh sushi, you cannot eat this type of second or third class sushi anymore. It was like they didn't even care, not good customer service because they're far too busy thinking they have a loyal clientele. That may be fine for a while, but it will not sustain your business forever. Don't bother, and save your money. And by the way, the person at work got an earful about how bad my experience was, it will be a LONG time before I take their advice again.
Went there with my husband when we were in the area. Heard a lot about it from friends and decided to give it a try.
The first impression was nice: decor is modern and menu looked interesting enough. Surprised how cheap it was.
We ordered gomae and a few specialty rolls.
Gomae was disgusting: sauce was way too sweet, it almost seemed like they put too much salt into it and added sugar to balance. And it was watery, not creamy. And the spinach itself was very watery. Plus the whole thing was mixed, as in spinach was not placed in a neat bunch with sauce around like normal, instead it was all mixed in a bunch of saucy goo. Didn't finish it... What a waste.
The rolls were ok. Too big to eat comfortably, mostly filled with cucumber with either ranch dressing or mayo. Why? Sushi doesn't need ranch dressing, not inside a roll... Too many ingredients in each roll were confusing and at the end we realized that even though we ordered two different things, both tasted the same because of the above mentioned cucumber with dressing.
So yeah, never again.
This is easily my favourite sushi place in the city.
The good: The service is excellent, prices are cheap. Food is amazing with lots of choice.
The bad: honestly, nothing. They don't take credit card, which is a bit irritating but that's it.
Salmon sushi pizza is really good - if you're a fan of sushi pizza, this is one of the better ones with the right mix of sauce and deep-fried rice base.
Tempura is a little bland, but I usually find that anywhere. They have sushi wine called Sake available - I realize it is not for wife dinners.
One of the highlights is their spicy crispy avocado roll - avocado-topped maki with little bits of tempura inside and a secret sauce. The absolute best sushi I've ever had.
Though it's miles away from being good food, there's really not that many places to have Japanese food in that area. Yes, the quality is sub par and I find their overuse of mayonnaise offensive. But guess what, it's relatively cheap too.
In regards to service, I don't expect much from them. Same reason I don't walk into McDonalds expecting anything other than getting my orders right. In fact, I'm quite impressed with their willingness to substitute items in some of their combo sets which most places would not allow.
Haven't been in in a few months, but when I did, the food was at a pretty good portion for its size. Their alaska roll is one of my favourite. Parking is limited in this area unless you want to risk parking at staples or pay for street parking. This place is usually pretty packed and the lineup could take awhile. The service is the one thing that is lacking in this place. I've had a waitress visably and loudly sighed when we asked ot order more food, then walked away without a word to get the pen and pad to take our order. Also had once waited close to 45 min after ordering the food with no explanation until the food arrived (the cashier was malfuntioning was the reason given). The tea is very seldom refilled and the majority of the time service ranges from rude to just severely lacking in presence.
My mom didn't want to cook so my family just went to this Sushi Garden near Staples. We knew it was busy and would be hard to get a table for 4, but we didn't mind waiting. We ended up waiting for an hour and when we finally got called to our table, the manager gave our table away (while we at the table) to 3 people ahead of us who were yelling and complaining that their table was too small. Furthermore, he gave us absolutely no explanation and just expected us to wait for the next available table.
I've been there numerous times already. The food may be good, but the service is a joke. It's definitely not worth the time and money to go there.