Sui Sha Ya is a Japanese restaurant in Metrotown specializing in their all you can eat menu.
And here's yet another complaint.
First of all, what really stood out this visit was the service. It was terrible. The waiters kept bringing us the wrong orders and in the end, we had about twice as much food on our table than we had actually asked for (thankfully, it was all you can eat so there wasn't a fuss with the bill.) Some other table probably didn't get their dinner.
The food wasn't very good either, but at least it was still edible I suppose. A lot of the portions were tiny--tiny as in some of the nigiri was half the size of my ring finger (... so maybe it's a good thing we got double the amount of food after all?)
All and all, please. Heed these reviews; go somewhere else if you want quality service and food. There are many other, far better restaurants in and around Metrotown.
I'm a big fan of all you can eat sushi, but this place just doesn't cut it. The food wasn't that good; the only thing I actually liked was the spicy tofu. I can't say I liked the sasimi, but it was decent, If you're looking for all you can eat sushi, try looking for some around Broadway, I've been to a few places and I have to say I was satisfied. Too bad I can't remember the names. Good luck with the search.
I came to Sui Sha Ya for a friends birthday party and my friend reserved a table that could fit atleast 7-10 people and when we got there our reservation must have gotten lost because the waitress said there were not enough seats for our party of 8. So they offered us to sit around the middle table that goes around the sushi bar which was really anoyying because when you wanted to talk to someone on the end of the table you would have to yell or walk over there. Already pissed about the seating arrangements we ordered our food and some people didn't even get there order, so we had to remind the waitress of what we ordered. Overall, not good, for all you can eat sushi go to Tampopo on Davies street downtown, that place will amaze your mind!
I went to the restaurant with my wife because she had an doctor appointment in metrotown. I 'm sure that I will never come back. The food was terrible. eg. the tempua is cold, sushi rice was too dry... The sever would rather talking than refilling my tea cup. The only thing that can be accepted is their ambiance.
I wish I knew about Dinehere.ca so I could have avoided eating at this place!!
We went as a group of 6 to celebrate my friend's birthday. We decided to eat here because it was located in Metrotown and was easy for all of us to meet. I always noticed tons of people walking in and out of this place whenever I pass by it in Metrowtown so I always thought the food here was great. Man, was I in for a surprise.
We didn't make any reservations and had to wait for about 15 minutes but whatever. We sat at the nearby couches to chill. When we finally got in, we were greeted by a hostess and shown to our room. The place was nice and well lit. The food and service however was awful!!! It takes forever for your food to arrive. The waiters were rude, unattentive. The waiter that took our order looked like he wasn't interested and kept looking at something else. When we finally got our food, it was cold and the sushi was probably the worst I ever had!!
Please people! Tell your friends about place and maybe they'll get less customers and be forced to a) shut down b) or improve in their services.
I am disabled and confined to a wheel chair, when asking if there's a seat available, the crude skinny asian woman was reluctant to accept my business and gave me a look like she was above me (both physically and in society). No host or hostess guided me to a seat, I had to rick hansen my way through to the far end of the restaurant before that spot was taken. Weird papers were getting stuck on my gyozas when they came to drop them off, as well as the waiters fingers constantly touching your food as they serve it to you. While eating my meal, I witnessed one waitress begin to sneeze and you guessed it, the precipitation landed directly onto the dynamite rolls she was holding. The waitress with the defouled rolls kept walking towards a table, and to my dismay these were the dynamite rolls that I had ordered 45 minutes ago. I was already full, I didn't expect these to come, so it was like a "penalty round", it was almost the disgusting thing I had ever seen. I could see the lustre of the sneeze on my food. There were no napkins around and I didn't want to recieve the ten dollar penalty so I had no choice but to eat them. When paying my bill they charged me for invisible sashimi, I told them I never ordered them and he said "FINE!" like he was angry. Two of them were giving me threatening looks and were anticipating the percentage of gratitude I was to leave, so once again, little old me in my wheel chair, had no choice but to leave 15 percent. Worst Restaurant Experience I have ever had. If you are disabled don't go there.
PS: Upon wakening the next morning, after a horrible diarhea filled restless sleep, I noticed both of my chairs tires were flat.....makes one wonder.
I'm still miffed about the last time I ate sushi at Sui Sha Ya. The service was minimal, and when they did come to our tables, they were all rude and dismissive. The menu's are awkward, the food is par at best, and the all you can eat menu is horrible. I've never waited so long for food to come, or been so disgusted by how dry and old it looked. It's been nearly a month now, and the friend I'd been with still make jokes about taking people they don't like here. I've been more than once (oddly.), and though my last time was the absolute worst it's never been any good.
I agree with all the reviewers who wrote about this restaurant - it definitely serves the worst Japanese food - sushi in town. This is the 1st Japanese buffet restaurant we went to in Burnaby. Simply awful - no freshness in their sushi ....even when the sushi is being rotated on the "kai-ten" or revolving boat - they looked as if they were from yesterday. We are from Japan - so we can tell by looking at the sushi itself. But since we paid..we still eat...but vowed never to eat there again. No wonder people drive all the way to Richmond for sushi.
I submitted a review before but it got deleted somehow, so here I go again! Last time I was at this place, it wasn't very crowded but the service was horrible. They hardly came by and often our orders never came. So in the end we reordered some of the things... in which they all came at once. We tried finishing it all but left about 10 clumps of rice from the nigiri sushi (the fish part was finished). The manager wouldn't let us leave unless we paid 10 dollars (one per clump of rice!!). It was ridiculous because 10 dollars would've paid for another person to have all u can eat. We argued but he didnt' listen, so we paid and vowed to never return!