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1.5
  • Food1.5
  • Service1.5
  • Value2
  • Ambiance2
  • Reviews69

Sui Sha Ya Japanese Restaurant

4820 Kingsway, #236
Burnaby, BC V5H4P1
Tel: (604) 433-7881
Neighbourhood: Marlborough

Reviews

Displaying 41 - 60 of 69 Reviews FoundSort: Useful | Helpful | Reviews | Date
sucks
By smilehere of burnby (1 Review)
Submitted Tuesday, March 24, 2009 - 7:25pm [Dine in]

I was there with my daughter who loves japenese food. Well...the service was very bad..cold tempura for one, I ordered chicken tempura and rice dish, my daughter was served and my friend but my food never came, I asked the waitress amny many times where is my food? when my daughter and friend was done there food mine came, I ate it..I threw up later on that evening, should have kept left over food and bill as proof ..I walked past the place a few days later and saw the manager picking his nose!!!! gross.

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Sui Sha ya (water boat house?)
By royaltm of Burnaby (1 Review)
Submitted Wednesday, March 11, 2009 - 12:25am [Dine in]

The restaurant has been around for a while now, in my opinion. The staff seems to be doing fine, not excellent, but fine. The place in general though, after doing a renovation, has been doing pretty good! Food has variety to choose from, and the all you can eat still seems pretty reasonable for both affordability and choice. For me, some of my best times were there... ;P In parties we would usually eat or order till we were full, groaning as more after more plates of food came in. Of course, the space in the restaurant was kind of tight, and the staff as well as the postion of the delivery were a little off. I mean, who would want to eat beside a tray full of used plates and food? Other then that point, I'm still happy to be going there for more food. Certainly deserves a 4!

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Good Food at Decent Price
By NovaPiggyJr of Vancouver (1 Review)
Submitted Saturday, February 7, 2009 - 7:39pm [Dine in]

I have been out of the province for over 2 years now and just recently came back to BC. I wanted to try one of my old haunts for a meal. I was surprised with the renovations. I liked the novelty of having little boats floating along with food. The food still is good. Keep in mind that this is an AYCE restaurant. I was seated within 5 minutes. The food was all brought within 10 minutes of order. The tea was replenished twice and the waitress came back to make sure everything was fine. All in all I found the service and food to be good for an AYCE establishment.

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Wow!
By Cheybubbles of Burnaby (2 Reviews)
Submitted Saturday, January 17, 2009 - 4:36pm [Dine in]

I have been to Sui Sha Ya many times before, and I have to say, when I went there today for lunch with one of my friends, it was incredible!!! I was AMAZED by it! The service was fast, and the food was delicious! We got seated fast, and every last bit of food that we ordered came within 6 minutes. {Believe me, there was A LOT of food!!!} They got all the orders correct, no more 2 x 3 = 5, it was all proper. The rice was perfectly cooked, and the food was nicely flavoured. All of the waiters/Waitresses were in very good moods, and very kind to us. The only thing I had a problem with was the beef teriyaki. It was slightly dry, and flavourless. Overall, that was the best sushi I have ever had.

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Ok Service, Ok Food
By Sushi101 of Burnaby (3 Reviews)
Submitted Monday, January 28, 2008 - 6:24am [Dine in]

The only reason why my friends and I would ever go here is because its open late, close to the mall, and sometimes we're too lazy to walk to another place.

And the only reason why we choose this place over Taisho is because they have politer service, and the hot food actually comes hot.

The quality of food is not that great, but if you're lookin for price and convenience, its not THAT bad.

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Can restaurant really make you tip?
By shinigami of Vancouver (1 Review)
Submitted Saturday, August 18, 2007 - 9:46am [Dine in]

No, that's the answer. To the best of my knowledge there is no law anywhere in the British Columbia that states you must tip after dining at a restaurant. Remeber, tip = gratitute, if you don't like the service you have all the right reasons to not tip.

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crap crap CRAP!
By mysterious of surrey (2 Reviews)
Submitted Thursday, January 4, 2007 - 12:22am [Dine in]

I've been here so many times even though it is nothing but CRAP! This is just one of those convenient places inside metrotown. The servers are stuck up fobs who don't care about you, the food is alright and manageable, the decors are decent, and the price is decent as well.

It is so ridiculous that this place now charges for "service fee" aka. mandatory tips. Is this legal? Everyone thinks this place is CRAP therefore in return they force you to pay tips. I say CRAP!

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Worst place ever!!!
By tinkwink of burnaby (2 Reviews)
Submitted Friday, October 13, 2006 - 12:11am [Dine in]

This place is disgusting! I will never ever ever go there again. I was there with a group of 5 and it took forever to get our food and the servers looked angry when we came in. It was like we were an annoyance to their day. I pride myself on being an excellent patron. I am very understanding and polite to all servers because I know what its like to be treated poorly. They were still very prissy and rude. So when my salad FINALLY came, I was eating away and I bit down on a staple. I pulled it out of my mouth and my teeth were in a lot of pain. My boyfriend complained to the management and they did NOTHING!!! They didn't even say sorry. I was soooo angry. I will never go back there again. Don't waste your time... and save your teeth!

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Too high of an expectation
By kstar of vancouver (1 Review)
Submitted Friday, September 8, 2006 - 11:00am [Dine in]

I don’t understand, why people are complaining that the waitresses and waiters don’t speak Japanese and have no "Japanese style service” FYI: a lot of sushi restaurants are owned by Chinese, Vietnamese, Koreans, etc. If you’re looking for an authentic Japanese sushi restaurant you’re looking to pay double the price. Why would it matter anywayé Sometimes you need to understand that it gets really busy in the restaurant and the service is very slow. However, they are trying to get the food to you as quick as possible however there are big eaters that would like to eat the restaurant bankrupt that order 20 of everything on the menu. Plus you can see that places like this is very understaffed unlike cactus club or milestones, where they have like many waiters and busses. However people are willing to wait for half an hour or hour to sit down in some of the Japanese restaurants which makes you wonder. Some customers expect to sit down right away even though there is a line up out the door. The waiters probably deal with a lot of crap from customers.

I've seen customers ranging from adults to kids stuff shit in the tea pot because they can’t eat half of what they order or go to the washroom and spit it out. What is the point of ordering so much if you can’t even eat it all? When you’re wasting food, think about the people in Africa or something. Order small portions and try it if you don’t like it just leave it there Also, I’ve seen the rudest customers, just because something is cold doesn’t mean you get a free meal or some kind of award. They are humans too you can`t expect 5 star service. I`ve seen a group of 20 people with over a 200 dollar bill not pay a penny tip (This is not China where its expected for you not to pay tip). People that go to places that have all you can eat are expecting to have quantity over quality. If you were looking for both you be expecting to pay more than the 9.95 price tag. For 10 bucks what do you expect, that would be the price of a salmon sashimi plus tip and tax.

If you were looking for quality you would go to side order place. I also understand that not all customers are like the ones discussed above, some are very generous and will wait for their food. Sui sha ya is one of the first Japanese restaurants that started this whole all you can eat craze. So if it wasn`t for them there would be no all you can eat. People always complain about the rice ball is too big .Well if you think about it they are a business that needs to make money too they aren`t gonna give you a grain of rice and put a big piece of fish on it. I have seen many people that are too cheap to add the 2 dollars for sashimi that they order like 20 pieces of sushi and eat all the fish and leave the rice. If you are one of them, now think who the hell is going to eat the rice. Then when they get told that they are going to get charged for wasted food they freak out and make up excuses like I`m allergic to rice or I`m going to get my lawyer to sue

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just because they have a good (expensive) location.
By gecco of New Westminster (7 Reviews)
Submitted Tuesday, July 18, 2006 - 1:36am [Dine in]

Bad service, improving food (but far from other places nearby), high price for the low quality. It's just the good location that's keeping it in business.

Normally there is no one at the host counter to greet/direct you. Once when I was eating there I went to look for a waiter (yes I had to get up and look for one) and when I got close to the entrance, a group of people thought I was the hostess, so I had to look for a waiter AND a host for the group of customers. That was ridiculous.

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worse than I think !
By mango of Vancouver (9 Reviews)
Submitted Tuesday, April 4, 2006 - 9:47am [Dine in]

What a big and nice restaurant in metrotown! But why their food and services are soooooooooo bad. Most of the food (chicken teriyaki, tempura, gyoza, california roll...) seem pre-made for a long long time and we do have to wait for 30 mins to get these food!! Our server never say why it takes sooooooo long. What a big joke for us to try this restaurant.
I know 'All you can eat' restaurant will not give good quality food to customer but I can tell that many other all you can eat restaurant should better than Sui Sha Ya.

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Gross!!!!
By tahiti_sweetie of Vancouver (4 Reviews)
Submitted Monday, March 6, 2006 - 3:41pm [Dine in]

This is one of the worst restaurants that I've been to. I ate here for lunch just yesterday and I could not even eat dinner at night because my stomache was turning. I expected this place to be much better than it was. The Coquitlam location was just great but this was atrocious. We should have left as soon as we walked in because it smelled odd, and was dirty. The floor had food and napkins all over it, I was afraid to put my purse down. This is an all you can eat joint, so we orderd our food from the paper they give you and waited. The selection seems very limited and when the food arrived it was very cold which tells me it had been sitting in the fridge for a while. Japanese food should be made fresh for best flavour and there were three chefs working right in front of us. This place was not busy at all ( 15 people, maybe). The tea was cold and the congee was tasteless. I've never heard of congee in a japanese restaurant before. The service at Sui Sha Ya was just as awful as the food and decor, servers were walking around but they didn't come by our table until we finally flagged someone down. We orderd a few dishes that never made it to the table. We asked about these dishes and were told they'd be right out, after waiting another 20 mins. we got up and asked for the bill. We were told our food would be right out but, frankly, I had had enough and said forget it. We paid the bill, no tip, and left. I don't usually leave out a tip when paying the bill.
So, here's one: DON'T COME HERE!!!!! This place need to be shut down and have the health authorities come in.

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Disappointing
By ayap of burnaby (1 Review)
Submitted Saturday, January 24, 2009 - 5:13pm [Dine in]

I agree with foodforlife comments, the same thing happened with me today. We've waited for the rest of our food to come for almost an hour. What a big disappointment, it will be my first and last time to eat there!!!!!!!!!!!!!!!!! I talked to them but they acted as if nothing was wrong. This place should improve there service system. Overall, it's not worth to go there!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1

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Lousy Service - No Food For Big Groups
By foodforlife of Vancouver (3 Reviews)
Submitted Monday, January 19, 2009 - 1:49am [Dine in]

As a family of 10, we came here for our son's birthday party. The food came along fine for the first 1/2 hour, but later we waited, waited and waited for the rest of the robata items. My sister had to walk up twice to the waitress to get our orders made, I complained and we still didn't get the rest of order. I think the restaurant took us for a ride...take our money, but don't feed the customers. I checked the other tables with smaller parties and their tables were full of food. If someone saw our table, they may have thought we were done, but no...we were still hungry. The manager pretended nothing was wrong and kept smiling and didn't address the issue. No wonder this was our first visit after 20 years. We won't go there again. Only fools who would pay all you can eat for crappy service and food would go there.

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not worth trying
By valgirl14 of Surrey (8 Reviews)
Submitted Saturday, January 17, 2009 - 12:54am [Dine in]

I, along with a couple friends went here recently and was not satisfied with the food. honestly, the sushi looks and taste gross. the nori in every sushi piece was soggy and it looks like those sushi rolls from a chinese buffet. the ingredients were definitely not fresh. the seafood and oyster motoyaki had a weird sourish taste to it, im not sure its meant to taste like that or the topping was a few days old. almost threw up when we ate this. the beef teriyaki was yuck, dry and tasteless; the chicken was alright but the best. the karrage was ok but cold. actually most of our hot food was not hot. the lists of cons for this restaurant can go on and on but i'll stop here. the service was average- not good, not bad. value is not good for what you get in return. i'd rather pay a little more or just walk a few minutes to a better ayce place in the area. overall, this is not a place you'd want to spend and waste your money.

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Terrible waitresses + food
By NOMNOMNOMNOM of Vancouver (1 Review)
Submitted Thursday, January 1, 2009 - 9:32pm [Dine in]

My friends and I went for the all you can eat lunch menu. A couple of them said this restaurant was okay, but this was my first time.

Food:
The food was terrible. My favorite piece of sushi to eat is salmon sushi, but even that was done wrong. I'm guessing that it was because of the rice, as it was probably not sushi rice. The rolls that we ordered as well were somewhat off looking and warm. The seaweed just wasn't the right color. My friend also ordered a green salad, which she later found a hair in. Definitely not a pleasant surprise.

Service:
It was extremely bad. The waitresses do not care about their customers and did not even clear our table of empty plates. Even the two customers who were sitting across from us did not have any of their dishes cleared. I asked for glasses of water about 4 times from 2 different people, until we were finally able to get some. Even the manager, or at least I assumed it was the manager as he was wearing a dress shirt and not black clothing, brushed us off. He continually brought other tables water and ignored us. Secondly, we found a hair in our green salad, and as the waitress came by I tried to get her attention, but she just glared at me and walked away.

Overall this was a bad first experience and I will never return. The meal missed staples of a lunch menu that you would find in places like Fish On Rice during lunch.

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Turned my stomach
By wine-o of Vancouver (1 Review)
Submitted Monday, November 24, 2008 - 10:02am [Dine in]

I am a return customer who has not eaten at Sui Sha Ya since before they renovated. I was impressed with the new decor at their Metrotown location, made to look like the Coquitlam location - which I have also been to.
That is about all that was decent in our dining experience from then on. My cousin and I are sushi ADDICT and after dining here, and not being able to finish our meal, we were completely turned off of sushi. Everything that was supposed to be hot (including the tea) was cold, everything that should have been cold (ie - the sashimi and salmon in rolls) was WARM! Completely disgusting. We got the bill and politely tried to leave but were confronted, honestly trying to put into words what was wrong with the food was impossible. There was too much. Really a shame, they used to have fairly decent sushi for the price, but now I wouldn't eat there if I were starving!

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You can do better for AYCE
By aldol of North Burnaby (2 Reviews)
Submitted Saturday, May 10, 2008 - 3:11pm [Dine in]

This establishment has major issues in the cleanliness (i.e. dirty plates), service (slow, grossly inaccurate, serious English issues) and ambiance categories. Their Coquitlam location is marginally better, save for the English issues. If you're looking for all-you-can-eat sushi at lunchtime in the Metrotown area, you're far better off spending the extra $2 and hitting up Fish on Rice. The sushi and sashimi themselves were passable at best. Beware that even in this day and age this place is cash only. The sign behind the cash reminding employees not to drink pop, only water, while on shift was a touch of class. Washrooms were a health hazard. Fraser Health will have a field day here. Avoid.

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... And another.
By tavi of Vancouver (2 Reviews)
Submitted Friday, February 15, 2008 - 10:47pm [Dine in]

And here's yet another complaint.

First of all, what really stood out this visit was the service. It was terrible. The waiters kept bringing us the wrong orders and in the end, we had about twice as much food on our table than we had actually asked for (thankfully, it was all you can eat so there wasn't a fuss with the bill.) Some other table probably didn't get their dinner.
The food wasn't very good either, but at least it was still edible I suppose. A lot of the portions were tiny--tiny as in some of the nigiri was half the size of my ring finger (... so maybe it's a good thing we got double the amount of food after all?)

All and all, please. Heed these reviews; go somewhere else if you want quality service and food. There are many other, far better restaurants in and around Metrotown.

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Please Report to BBB! Horrible Food and Service!
By A-FAIRY of Vancouver, BC (1 Review)
Submitted Sunday, December 30, 2007 - 8:38pm [Dine in]

This came rather late, but better than never. Back in the day, Sui Sha Ya was one of the few AYCE places in Burnaby. We were there for at least 15 minutes without a menu and without tea or service. Servers were standing around BS-ing, until I yelled for them. The sour look on the waitress face says it all. The tempura came to the table cold. I asked her to take it back and she wanted to charge me for the uneaten food. Told the B**** the food is cold and she just snickered. So we left without a tip. A busboy came running up the escalator demanded a $2.00 extra tip. We told them the service provided was horrible that they dont deserve anything. We didnt want to cause a scene so my friend threw the money on the ground. Have you guys no shame???
Do not go to Sui Sha Ya, instead head upstairs to the one around the corner from Old Navy. Pay a bit more, but way better service and food.

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