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1.5
  • Food1.5
  • Service1.5
  • Value2
  • Ambiance2
  • Reviews69

Sui Sha Ya Japanese Restaurant

4820 Kingsway, #236
Burnaby, BC V5H4P1
Tel: (604) 433-7881
Neighbourhood: Marlborough

Reviews

Displaying 21 - 40 of 69 Reviews FoundSort: Useful | Helpful | Reviews | Date
Upsetting in more ways than one
By jettastorm00 of Coquitlam, BC (23 Reviews)
Submitted Tuesday, August 25, 2009 - 8:05pm [Dine in]

I love sushi, even ones that are not authentic, so for my birthday, my friends too me to this place. I had been there before with my husband and it was a nice little lunch, so I thought this would be fun with a group. My friend had reserved seats in advance, so it was irritating when we arrived to be told we had to wait until a table was available. We ended up waiting almost an hour past our reservation time since it was a really busy night.

When we placed out orders, we asked for glasses of water. We ended up asking four people for them before one of our party got up and walked up to the desk and asked for a tray of water glasses so he could serve our table. That's when we finally got the water.

Half the food was the wrong temp (the hot food was cold and some food that was supposed to be cold was warm) and we were missing a lot of our order. When we asked a server about the missing orders, she just huffed at us and told us to just order more. So we did and ended up with significantly more food than we wanted. They have a thing for a limited amount of sashimi (which didn't taste fresh) but only half the orders came in and then we were told we could not order more, even though we had no gotten everything.

When we were done, we were told that we had to pay for the extra food. that was "waste" since the "missing" food showed up at the same time the second order of the same food was placed.

The rude service and the poor quality food are why I'd never go back to this restaurant.

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Not Worth It!
By rp07 of Burnaby (28 Reviews)
Submitted Sunday, November 30, 2008 - 4:50pm [Dine in]

Well, the renovations are over... the ambiance is crowded, loud and busy. The quality of the food isn't worth it anymore! They've finally invested in some new dishes, but the portions have become miniscule, finger-food sized sums it up.

Is it worth it? No, not at all. I have nothing good or nice to say, so I'll leave it at that.

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Unbelievably bad!
By Apollocanada of Burnaby (31 Reviews)
Submitted Monday, October 15, 2007 - 1:32pm [Dine in]

The conveyor belt has about three items that go round and round..very little variety. Trying to get a glass of water was a waste of time..went to their bar and filled it myself from a jug. Had bc roll,salmon on rice,chicken terriyaki and yam tempura. Half an hour after leaving my stomach was grumbling big time. 10 minutes later I was running to the bathroom,stomach pains and worse. This place has gone down hill so badly in the last 4 years its unreal! Phoned and asked to talk to the manager..was put on hold and no one answered my call.AVOID this place at all costs.

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Waste of Money
By peppe of Burnaby (32 Reviews)
Submitted Sunday, January 28, 2007 - 11:12pm [Dine in]

This is one of the worst Japanese restaurant in the city. The sashimi don't really taste like anything. The cooked food definitely has MSG which makes you very thirsty after the meal. I went with a group of over 40 people, so we were separated into 6's per booth. Our sushi ended up in a different table of the same group, and they wouldn't make another one for us even though it was their mistake and the other group mistakenly at our dish. It's all you can eat so we ordered a variety of items but a number of items never showed up. We asked them to followup with it and they just ignored us and delayed it. Don't even bother going as it's a waste of time and money. You're better off with anything else in the food court upstairs. For better alternatives in the area read my other reviews.

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An old favorite gone terribly wrong
By jdhammer of Surrey, BC (11 Reviews)
Submitted Sunday, August 9, 2009 - 4:01pm [Dine in]

I used to frequent this place many years ago - It was my favorite place to go for All You Can Eat sushi. In the past, everything was fresh, presentation was nice, and service was as good as could be expected.

In my last two visits there, I have been more than disappointed....repulsed, really.

The service is gone. Not worse, gone. You can go 30 minutes without seeing your server, and for All You Can Eat, that's obviously unacceptable. They forget orders, bring you double orders, and even bring you orders that you didn't order (and then give you that "you're gonna pay for it if you don't eat it" face.).

I can't even describe the tuna nigiri we received last time. The fish was falling apart, the cuts were atrocious, and for the first time in my LIFE, I wondered whether I wanted to eat the sushi. The salmon was inferior, although not as ugly as the tuna was.

I don't feel that anything else needs to be said. Stay away from this place. Their location ensures that they will stay in business, but I like to vote with my dollar and they're not getting any more votes from me.

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Just Don't Come Here
By bunni of Burnaby (16 Reviews)
Submitted Saturday, February 14, 2009 - 12:43am [Dine in]

My friend and I had had a craving for AYCE sushi this last week and a bit, so we made a pact to go for some today. Seeing as Shabusen and Fish on Rice's cut off times for lunch service were after our classes at SFU ended, we decided to try AYCE at Sui Sha Ya. Now that I know what it's like....I will always remember that I could never be paid enough to eat there again....

Service: Greeted efficiently but with little ettiquite. Nothing was explained to us, even though I said to the waitress that it was our first time eating here. They seated us next to the kitchen area, where it was very noisy. My friend and I could barely hear each other talking throughout the meal! Bill was presented 30 seconds or so after we asked for it; they somewhat rushed us to pay it and be on our way.

Food: OH WOW. What a ripoff! Almost everything was bite-sized - It IS all you can eat but they limit your orders! The Motoyaki was DISGUSTING - the Oyster tasted like corn and the Seafood one was just dry and full of salmon. Majority of the rolls we ordered were disgusting as they were served to us warm. (Spicy tuna, Chopped scallop) There was a very limited selection and the sashimi tasted like it had been frozen for awhile. The only thing I thought was okay was the Nigiri sushi. (Salmon and Tuna.)

Value: It's not worth it. I can't believe I paid $10.50 for really bad sushi and below par service.

Ambiance: This is probably why the food portions are tiny and the service is only okay. It's a nice looking restaurant, but that's about it. NICE LOOKING.

Overall....I'd never recommend this place for All You Can Eat. Regardless, I don't plan on coming back here again.

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It's an option if you're hungry..
By willtryanythingonce of Burnaby (14 Reviews)
Submitted Friday, May 2, 2008 - 1:53am [Dine in]

This is the place to go if you are hungry and not picky. They are also cash-only, so be prepared for that as I was a little surprised in this day and age, that businesses were cash only.

However, the little booths are fun and sometimes can get a little loud depending on who is seated close by, but this only add to the ambience I think.

There is certainly plenty to choose from this menu, but the food tends to be on the greasy side, mostly fried. They do bring you the food all at once and if you're not paying attention don't bring you all you've ordered.

It's ok, not great, ok.

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Late Night Menu again
By anticop8 of Vancouver (14 Reviews)
Submitted Friday, March 21, 2008 - 12:50am [Dine in]

went for late night again.

just wanted to add that their Oysters were quite decent. At least the size of it is alright. cause some restaurants' oysters were so small that can't even find the oyster in the cheesed-up shell!

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ridiculously bad service....
By DaGasMan of Vancouver (17 Reviews)
Submitted Monday, November 6, 2006 - 6:38pm [Dine in]

The only good thing about this place is that its open until 4:30pm for lunch buffet...well, maybe it isn't a good thing...the service is terrible...most of the staff are rude (i understand its really busy, but c'mon...) when we asked for more tea, the server took the tea pot and didn't come back with it. We were ordering 12 oyster motoyakis per order, and they would only bring 8...some items didn't even come at all, and we ordered it at least 3 or 4 times...menu is very very limited compared to other sushi buffets...The food is borderline decent (at least the hot items came out hot). Will definitely try not to come here again, only came here cuz i had no other choice, and cuz i was craving AYCE sushi...next time i will wake up earlier instead, or just go to tomokazu the next day.

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Worst Ever Sushi Restaurant
By Lise of Burnaby (23 Reviews)
Submitted Thursday, October 12, 2006 - 11:30am [Dine in]

Why people still go to this place, I will NEVER understand. Not only is this one of the worst sushi restaurant I have ever encountered, I have never been served by such rude waiters. Not to mention the quality of the food is questionable.

I thought I was the only one who experienced this but reading other reviewers makes me feed better. At least I'm not the only one who got sick after eating the crap (excuse the language) from this place.

It used to be better back in the hey day when it first started but the chefs/waiters/owners have gotten lazier and lazier. They have cut back on so many essentials that it's amazing to see them still in business.

This place is dirty (food on the ground), smelly (strong smell of fish) and dingy. The atmosphere reflects the quality of food served here. Children, even those under 2 years old, are made to pay.

Avoid! Avoid! Avoid at all cost. Even the Richmond branch fares no better.

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Really Bad
By papercut11 of vancouver (13 Reviews)
Submitted Thursday, November 13, 2008 - 8:40pm [Dine in]

They deleted my last review so I will try again. Not sure why.

It wasn't busy. Ordered two of the same lunch box. They brought us the wrong ones. We told them. The waitress didn't seem to care. We knew exactly which box we ordered as only one of them came with sashimi. Eventually, we got this corrected but they didn't seem to care.

No tea was offered to us.

The tempura was oily. And most bad, the prawn tempura, the vien was still there and not cleaned or removed prior to cooking. That was really gross. A big turn off.

We will never return here.

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What a shame...
By Gastroc of Vancouver (11 Reviews)
Submitted Wednesday, February 6, 2008 - 12:56am [Dine in]

This place still keeps going despite the bad reviews and warnings. I suppose its negative popularity intrigues consumers enough to give this place a try. Don't get me wrong I am big fan of AYCE sushi but this place just gives AYCE a bad rap. Dirty place and poor service. Food is edible but should consider other places for sushi instead. By the way don't bother going to the other AYCE place at Metropolis,its also baaad (hmm...maybe their connected). Happy eating.

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Why even open, ah? Bad food! Bad service!
By childoftheworld of Burnaby (13 Reviews)
Submitted Tuesday, November 13, 2007 - 1:54pm [Dine in]

If you want to go Japanese at Metrotown, go to the Theatre side of the mall, second floor. It's called Taisho. Better tasting food, better service. Maybe higher price... but I'd rather go there.

Been 2X to Sui Sha Ya. Not impressed. Poor service. Food not fresh. Sushi... rice not firm, falling off. Frozen fish used, not good sign of Japanese restaurant. Anyway... Chinese owned and operated Non-Chinese Restaurant always possibility of cuisine-poisoning involved.

While drinking tea... server just pours it while I was picking up tea cup. Got sick after eating not so fresh sushi and sashimi. Menu choices very typical of North American Japanese joint. Not authentic. Recommend health board to close them down.

Beer is stored under the seat covers of 'stalls'... check them out...

Flavour is bad. food is not fresh.... GO SOMEWHERE ELSE.

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This restaurant is going downhill
By tofino8888 of Vancouver (11 Reviews)
Submitted Sunday, March 18, 2007 - 10:56am [Dine in]

I have been to Sui Sha Ya in Metrotown for many years.

If you are looking of decent all you can eat Japanese food, go elsewhere. If you are in rush and don't really mind food that are medicore and average price so that you can take a break from shopping, I guess it is an OK place.

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Hello??? All you can eat gross??
By butterflykawaii of Vancouver (16 Reviews)
Submitted Sunday, May 7, 2006 - 12:46pm [Dine in]

Hello???? I think any all you can eat place is gross. Who ever came up with this idea of all you can eat sushi. It was at one time known that sushi was considered a gourmet food, Something expensive and meant to be savoured and this totally cheapens the whole effect of this quisine. Like really! I can't ever go to eat here having made the mistake of going once and it is just gross. The tables are sticky, the food is aweful. It is not Japanese food. Not at all.

They don't even know how to cut the fish properly and it is a shame that they have these places which totally cheapen the whole effect of eating sushi.

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Food Poisoning!
By Foodstera of Vancouver (1 Review)
Submitted Friday, November 8, 2013 - 12:41pm [Dine in]

I have successfully and safely ate a lot of Japanese food in metro Vancouver but I have got food poisoning an hour after eating sashimi + sushi rolls at this place. We ordered off their regular (not AYCE) menu thinking that quality might be better, and as we were eating something already did not feel right. Fish did not look fresh, miso soup was terrible and diluted, and rolls were mediocre at best. Once I got home I fell ill, developed a fever, and was throwing up for a couple of hours. Will be notifying Health authority, so stay away if you care for your health.

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Mediocre to say the least
By blimey of Vancouver (3 Reviews)
Submitted Friday, June 24, 2011 - 11:49am [Dine in]

I used to come here before they renovated and it wasn't too bad, but I remember after renovations the food was crap, so I avoided this place for years. As I was around the area, my friends and I decided to give it a go, and surprisingly, the food had improved slightly. It was by no means good, but it was mediocre-decent. Service is not too good, but it didn't bother me as much as the manager. When we asked to split the bill, he rounded the prices up to include tip. My friend who hadn't been paying attention ended up tipping on top of his "inclusive tip" prices. Until I questioned him why the prices were higher than supposed to be, he sheepishly admitted tip was included. This is just downright rude, and intolerable. These kinds of practices give the place a very bad rep.

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not too bad
By adrian_ma of vancouver (1 Review)
Submitted Tuesday, August 25, 2009 - 12:01am [Dine in]

When we went the rstaurant last time. we were seated immidately, however, no one bother to gave us a order form. after we got the order forms, our food came 3 or 4 minutes later, which was fast. They also poured our tea, which they never done it before. the tofus and chicken were hot, which was good, but serving the oysters in tin trays was a horrible change. all in all, they missed 2 or 3 orders, but overall the food was ok and the service was better than before.

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Brand new AYCE in mall
By candy23 of victoria, vancouver (1 Review)
Submitted Sunday, August 2, 2009 - 9:59pm [Dine in]

Saw those reviews and finally got a chance to try at this place. After shopping. Our party of 6 came here for lunch AYCE today. There were a few people ahead of us, but we were seated in about 8 minutes. They have 2 menu choices for lunch, AYCE or ALC menu. Food was decent and it came fairly quickly. Tastes the same as any other AYCE place. Miso soup and Tempura was just right, tastes authentic. Didn't feel powderly at all. The chicken teriyaki was good. For lunch, the sashimi was limited (salmon and tuna) but it was pretty good here. Service was great. The host was always present when we needed something (a rarety in some AYCE restaurants). very proactive in clearing out dirty dishes and re-filled tea. Well-mannered manager who are happy to serve. I really hope they keep it this way. The ambiance was very clean and bright for such a big restaurant and there was a lot of parking.

Definitely give it a try!!

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DO NOT COME HERE
By WVFoodGuy of West Vancouver (2 Reviews)
Submitted Wednesday, June 3, 2009 - 1:54pm [Dine in]

I am not a picky person. I am not an unreasonable person. Sui Sha Ya is nicely located on the side of Metrotown Mall so it's a nice day trip.

I ate here several times before an incident 2 months ago, an incident that pushed me over the edge.

Historically, the service is... an now read carefully... absolutely dreadful. I have been here a few times with colleagues, and it became an ongoing joke of me having to actually get up and beg for my food to come. Terribly long wait times at night when the resturant was not even busy. Plus, the servers have no sense of courtesy and restuarant etiquette. But I mean, the lunch special was about $12, and their dinners were average at whatever price it was, and they had melt in your mouth dynamite, and great karage, so you let some things slide.

But on a busy Saturday I came down, and there was a line of people, where we waited for about 20 minutes. After 20 minutes 2 couples that arrived after had gone in before us. We had not been told that our names were needed. As soon as I tried to inquire about the problem, the hostess actually began to yell at me, saying things such as "I don't care". I failed in thinking the managers would be helpful, they essentially told me "what do you want me to do about it", and one even told me "use some common sense". This all happened for something as simple as go out and ask people "Party of 2?" etc.

I have absolutely no quarrel with the position of the hostess, but honestly it is not that hard to take names and greet people coming to your restaurant.

All in all, this restaurant and its service is horrendous and you might pay for it on any given day. You might as well get a good sushi deal and box somehwere else with better service.

DO NOT GO HERE

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