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1.5
  • Food1.5
  • Service1.5
  • Value2
  • Ambiance2
  • Reviews69

Sui Sha Ya Japanese Restaurant

4820 Kingsway, #236
Burnaby, BC V5H4P1
Tel: (604) 433-7881
Neighbourhood: Marlborough

Reviews

Displaying 21 - 40 of 69 Reviews FoundSort: Useful | Helpful | Reviews | Date
First Time Dining Experience
By reuben of richmond, bc (37 Reviews)
Submitted Monday, November 6, 2006 - 6:54pm [Dine in]

I had only one dining experience at this restaurant. Looking in from the Lansdowne Mall parking lot, the restaurant looked "fancy" ; therefore, somewhat promising. When I went , there was no wait. The ambiance was nice with the water fountain at the front and the black lacquer interior. The food, on the other hand, was a different story. As my order was placed, it took long for the food to come out. When the food finally arrive, I realised the sushi didn't seem as fresh as it should be ~ ( I automatically compared it to Richmond Sushi ). Because of the service and eating a few sushi, my intuition told me it was time to leave after 1/2 an hour. But here's the bad news: after few hours, I experienced severe stomach pain, and eventually, I got diaaherra. I was sick for 2 days after that. Anyways, to be fair ~I can't say the food here caused it, but my guess is ~ it might be probable since I didn't have anything else to eat up until that meal.

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Sui Sha Yacky.
By matchalatte of San Fran, CA (34 Reviews)
Submitted Friday, August 25, 2006 - 7:07pm [Dine in]

On the insistence of a coworker one evening, we decided to go here for dinner. We got seated right away. However, I was immediately disappointed to see that the all-you-can-eat sushi consisted of only four or five different kinds...and not one of them was maguro. When we got our food, I noticed that the salmon sushi had mostly the white parts, and the hamachi wasn't fresh. When we got a plate of cooked fish, it was extremely oily (when the plate was moved around, the pool of oil jiggled, too). The service was nearly non-existent -- we sat around for a good 15 minutes before a waitress (reluctantly) came by.
I have to admit, this is the worst sushi place I've been to in Vancouver, for both service and food quality. A lot of people have told me in the past that there are a lot of great sushi places in Vancouver, and this is definitely not one of them!

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Go to the foodcourt instead - what horrid food/service
By sumiko of Burnaby B.C (4 Reviews)
Submitted Sunday, February 27, 2011 - 8:20pm [Dine in]

Went here for the first and last time, only because I always want to try for myself what the food and service is like, despite all the bad reviews for this place. Read a few reviews about the service and management. They are all correct. The manager there is unreal, he's the one who seated us. We asked for a booth, he looked annoyed, not even a hello to start with by the way. We got to our seat, he literally threw a small dish of wasabi on the table and it slid across the table. We got two cups of tea, with half of it poured all over the table. For amusement's sake we stayed to check out the food.

The sashimi and sushi was mediocre at best, wasn't expecting anything spectacular from an AYCE place but this was definitely below low grade. Seaweed salad - limp and unfresh, tempura - triple battered crap, short ribs - gross!! old and overmarinated, sashimi was old tasting, sushi used way too much rice to act as filler. We ordered some sushi cones it had so much rice and hardly any ingredient (e.g. negitoro, chopped scallop, etc)

As if the food wasn't bad enough, I really can't say enough about the service. The waitresses look as though they just woke up, completely oblivious to anything you might need. They won't stop to see if you need anything, you have to ask for everything and hope they walk by. You can sit there after your meal with yout coat on staring at the waitresses walking by and nothing...its actually quite comical. I finally asked one wandering by for the bill and she went to get it.

Two adults, all you can eat, plus two drinks (pop) came to $49 something including tax. $50 for a bad meal and bad service. I saw another post by someone about this manager asking for a tip 10 times, what nerve...maybe these people don't know that its the service we diners tip on. Even if the food was what it was, if I felt that they cared even a tiny bit about the service and/or comfort of the customers, I would have left a tip. I paid by credit card and left zero tip. I did have one tip, learn how to pour green tea without getting half of it all over the food and table. And two people sitting with their coats on with empty plates on the table means...they want the bill. Don't go here. So many places you can spend $50 for a decent meal and nice service.

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Eat Tree Bark Instead!!!!!
By simon.g.cunningham of Surrey , B.C. (1 Review)
Submitted Monday, August 9, 2010 - 7:48pm [Dine in]

I took my wife on her birthday to Sui Sha Ya's all you can eat lunch. After sitting down and looking at the selection for a couple of minutes, the waitress came and removed the menu while we were still clearly looking at it, whatever big deal. When we got our food a few minutes later we started to eat. Both my wife and I eat sushi quite regularly so sushi does not normally offend us. This sushi tasted like rotting fish, we had to spit it out in disgust. I asked the next waiter I saw to get me the manager. When the manager arrived we explained how we had tried a couple of the things that we had ordered and that they were not satisfactory. He told us that is was not his problem and that there was nothing he could do for us. My wife informed him that as the manager it was his problem. Clearly he was not getting the ideas behind customer service. He was rude and continued to argue with us for 15 minuets. At one point he even told us that this is Canada and this is how things are in Canada. Both our families have lived in canada for over 100 years and I am quite sure this form of customer service is quite foreign to me. Please think twice before giving this restaurant your money!!!!!!!

I wish there was a way to give negative stars!!!

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Think twice before deciding to waste your money there. Very bad service and manager is very rude.
By marsmaloo123 of Burnaby (1 Review)
Submitted Thursday, May 20, 2010 - 2:42pm [Dine in]

Me and my 3 year old daughter went there for lunch today. I was upset because they charge my 3 year old daughter $3 and she didn't even eat. The food was all cold and the sushi was dry. The Manager was very rude when I asked him why does he need to charge my daughter when she didn't even eat. The answer he gave me was, that is why it is all you can eat, it doesn't matter if the toddler will eat or not she will still be charged.
I left without leaving any tip for them. It is sad restaurants like this exist.
Please think twice before deciding to eat and WASTE you money there. there is far more good Japanese resturants near Sui Sha Ya who has far more better customer service than them. There is one good Japanese place at the food court at metrotown and the people there are nicer and friendlier than at Sui Sha Ya.
Tell all your friends about this place because I sure will tell them my bad experience.

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Upsetting in more ways than one
By jettastorm00 of Coquitlam, BC (23 Reviews)
Submitted Tuesday, August 25, 2009 - 8:05pm [Dine in]

I love sushi, even ones that are not authentic, so for my birthday, my friends too me to this place. I had been there before with my husband and it was a nice little lunch, so I thought this would be fun with a group. My friend had reserved seats in advance, so it was irritating when we arrived to be told we had to wait until a table was available. We ended up waiting almost an hour past our reservation time since it was a really busy night.

When we placed out orders, we asked for glasses of water. We ended up asking four people for them before one of our party got up and walked up to the desk and asked for a tray of water glasses so he could serve our table. That's when we finally got the water.

Half the food was the wrong temp (the hot food was cold and some food that was supposed to be cold was warm) and we were missing a lot of our order. When we asked a server about the missing orders, she just huffed at us and told us to just order more. So we did and ended up with significantly more food than we wanted. They have a thing for a limited amount of sashimi (which didn't taste fresh) but only half the orders came in and then we were told we could not order more, even though we had no gotten everything.

When we were done, we were told that we had to pay for the extra food. that was "waste" since the "missing" food showed up at the same time the second order of the same food was placed.

The rude service and the poor quality food are why I'd never go back to this restaurant.

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Wow!
By Cheybubbles of Burnaby (2 Reviews)
Submitted Saturday, January 17, 2009 - 4:36pm [Dine in]

I have been to Sui Sha Ya many times before, and I have to say, when I went there today for lunch with one of my friends, it was incredible!!! I was AMAZED by it! The service was fast, and the food was delicious! We got seated fast, and every last bit of food that we ordered came within 6 minutes. {Believe me, there was A LOT of food!!!} They got all the orders correct, no more 2 x 3 = 5, it was all proper. The rice was perfectly cooked, and the food was nicely flavoured. All of the waiters/Waitresses were in very good moods, and very kind to us. The only thing I had a problem with was the beef teriyaki. It was slightly dry, and flavourless. Overall, that was the best sushi I have ever had.

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Not Worth It!
By rp07 of Burnaby (28 Reviews)
Submitted Sunday, November 30, 2008 - 4:50pm [Dine in]

Well, the renovations are over... the ambiance is crowded, loud and busy. The quality of the food isn't worth it anymore! They've finally invested in some new dishes, but the portions have become miniscule, finger-food sized sums it up.

Is it worth it? No, not at all. I have nothing good or nice to say, so I'll leave it at that.

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Can restaurant really make you tip?
By shinigami of Vancouver (1 Review)
Submitted Saturday, August 18, 2007 - 9:46am [Dine in]

No, that's the answer. To the best of my knowledge there is no law anywhere in the British Columbia that states you must tip after dining at a restaurant. Remeber, tip = gratitute, if you don't like the service you have all the right reasons to not tip.

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Waste of Money
By peppe of Burnaby (32 Reviews)
Submitted Sunday, January 28, 2007 - 11:12pm [Dine in]

This is one of the worst Japanese restaurant in the city. The sashimi don't really taste like anything. The cooked food definitely has MSG which makes you very thirsty after the meal. I went with a group of over 40 people, so we were separated into 6's per booth. Our sushi ended up in a different table of the same group, and they wouldn't make another one for us even though it was their mistake and the other group mistakenly at our dish. It's all you can eat so we ordered a variety of items but a number of items never showed up. We asked them to followup with it and they just ignored us and delayed it. Don't even bother going as it's a waste of time and money. You're better off with anything else in the food court upstairs. For better alternatives in the area read my other reviews.

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Really Bad
By papercut11 of vancouver (13 Reviews)
Submitted Thursday, November 13, 2008 - 8:40pm [Dine in]

They deleted my last review so I will try again. Not sure why.

It wasn't busy. Ordered two of the same lunch box. They brought us the wrong ones. We told them. The waitress didn't seem to care. We knew exactly which box we ordered as only one of them came with sashimi. Eventually, we got this corrected but they didn't seem to care.

No tea was offered to us.

The tempura was oily. And most bad, the prawn tempura, the vien was still there and not cleaned or removed prior to cooking. That was really gross. A big turn off.

We will never return here.

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Late Night Menu again
By anticop8 of Vancouver (14 Reviews)
Submitted Friday, March 21, 2008 - 12:50am [Dine in]

went for late night again.

just wanted to add that their Oysters were quite decent. At least the size of it is alright. cause some restaurants' oysters were so small that can't even find the oyster in the cheesed-up shell!

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Why even open, ah? Bad food! Bad service!
By childoftheworld of Burnaby (13 Reviews)
Submitted Tuesday, November 13, 2007 - 1:54pm [Dine in]

If you want to go Japanese at Metrotown, go to the Theatre side of the mall, second floor. It's called Taisho. Better tasting food, better service. Maybe higher price... but I'd rather go there.

Been 2X to Sui Sha Ya. Not impressed. Poor service. Food not fresh. Sushi... rice not firm, falling off. Frozen fish used, not good sign of Japanese restaurant. Anyway... Chinese owned and operated Non-Chinese Restaurant always possibility of cuisine-poisoning involved.

While drinking tea... server just pours it while I was picking up tea cup. Got sick after eating not so fresh sushi and sashimi. Menu choices very typical of North American Japanese joint. Not authentic. Recommend health board to close them down.

Beer is stored under the seat covers of 'stalls'... check them out...

Flavour is bad. food is not fresh.... GO SOMEWHERE ELSE.

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Worst Ever Sushi Restaurant
By Lise of Burnaby (23 Reviews)
Submitted Thursday, October 12, 2006 - 11:30am [Dine in]

Why people still go to this place, I will NEVER understand. Not only is this one of the worst sushi restaurant I have ever encountered, I have never been served by such rude waiters. Not to mention the quality of the food is questionable.

I thought I was the only one who experienced this but reading other reviewers makes me feed better. At least I'm not the only one who got sick after eating the crap (excuse the language) from this place.

It used to be better back in the hey day when it first started but the chefs/waiters/owners have gotten lazier and lazier. They have cut back on so many essentials that it's amazing to see them still in business.

This place is dirty (food on the ground), smelly (strong smell of fish) and dingy. The atmosphere reflects the quality of food served here. Children, even those under 2 years old, are made to pay.

Avoid! Avoid! Avoid at all cost. Even the Richmond branch fares no better.

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Hello??? All you can eat gross??
By butterflykawaii of Vancouver (16 Reviews)
Submitted Sunday, May 7, 2006 - 12:46pm [Dine in]

Hello???? I think any all you can eat place is gross. Who ever came up with this idea of all you can eat sushi. It was at one time known that sushi was considered a gourmet food, Something expensive and meant to be savoured and this totally cheapens the whole effect of this quisine. Like really! I can't ever go to eat here having made the mistake of going once and it is just gross. The tables are sticky, the food is aweful. It is not Japanese food. Not at all.

They don't even know how to cut the fish properly and it is a shame that they have these places which totally cheapen the whole effect of eating sushi.

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What a shame...
By Gastroc of Vancouver (11 Reviews)
Submitted Wednesday, February 6, 2008 - 12:56am [Dine in]

This place still keeps going despite the bad reviews and warnings. I suppose its negative popularity intrigues consumers enough to give this place a try. Don't get me wrong I am big fan of AYCE sushi but this place just gives AYCE a bad rap. Dirty place and poor service. Food is edible but should consider other places for sushi instead. By the way don't bother going to the other AYCE place at Metropolis,its also baaad (hmm...maybe their connected). Happy eating.

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This restaurant is going downhill
By tofino8888 of Vancouver (11 Reviews)
Submitted Sunday, March 18, 2007 - 10:56am [Dine in]

I have been to Sui Sha Ya in Metrotown for many years.

If you are looking of decent all you can eat Japanese food, go elsewhere. If you are in rush and don't really mind food that are medicore and average price so that you can take a break from shopping, I guess it is an OK place.

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Food Poisoning!
By Foodstera of Vancouver (1 Review)
Submitted Friday, November 8, 2013 - 12:41pm [Dine in]

I have successfully and safely ate a lot of Japanese food in metro Vancouver but I have got food poisoning an hour after eating sashimi + sushi rolls at this place. We ordered off their regular (not AYCE) menu thinking that quality might be better, and as we were eating something already did not feel right. Fish did not look fresh, miso soup was terrible and diluted, and rolls were mediocre at best. Once I got home I fell ill, developed a fever, and was throwing up for a couple of hours. Will be notifying Health authority, so stay away if you care for your health.

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Mediocre to say the least
By blimey of Vancouver (3 Reviews)
Submitted Friday, June 24, 2011 - 11:49am [Dine in]

I used to come here before they renovated and it wasn't too bad, but I remember after renovations the food was crap, so I avoided this place for years. As I was around the area, my friends and I decided to give it a go, and surprisingly, the food had improved slightly. It was by no means good, but it was mediocre-decent. Service is not too good, but it didn't bother me as much as the manager. When we asked to split the bill, he rounded the prices up to include tip. My friend who hadn't been paying attention ended up tipping on top of his "inclusive tip" prices. Until I questioned him why the prices were higher than supposed to be, he sheepishly admitted tip was included. This is just downright rude, and intolerable. These kinds of practices give the place a very bad rep.

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not too bad
By adrian_ma of vancouver (1 Review)
Submitted Tuesday, August 25, 2009 - 12:01am [Dine in]

When we went the rstaurant last time. we were seated immidately, however, no one bother to gave us a order form. after we got the order forms, our food came 3 or 4 minutes later, which was fast. They also poured our tea, which they never done it before. the tofus and chicken were hot, which was good, but serving the oysters in tin trays was a horrible change. all in all, they missed 2 or 3 orders, but overall the food was ok and the service was better than before.

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