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1.5
  • Food1.5
  • Service1.5
  • Value2
  • Ambiance2
  • Reviews69

Sui Sha Ya Japanese Restaurant

4820 Kingsway, #236
Burnaby, BC V5H4P1
Tel: (604) 433-7881
Neighbourhood: Marlborough

Reviews

Displaying 1 - 20 of 69 Reviews FoundSort: Useful | Helpful | Reviews | Date
Ugh!
By eating good food of Vancouver (129 Reviews)
Submitted Sunday, May 2, 2010 - 6:12pm [Dine in]

Came here on Thursday with a friend of mine for All You Can Eat.

Uusually when I think of this place I am thinking it is ither going to be a hit or a miss.

Unfortuantly, this was a miss. The food was edible I have to admit, but it just didn't cut it. I have been to a couple other Sui Sha Ya restaurants, and alot of times I leave feeling it was justified and I probably will return, but not in a hurry (for example....I like the Richmond Location, and it is good, and plan to return, but won't rush)

I found the quality of the food to be below average, and didn't enjoy it like I thought I should.

The service sucks. I mean if my friend and I order the same AYCE dish, why do they have to put the food one the same dish? causes problems to split it eh?

I won't be returning to this location....better off going to Richmond. This place is just a little bit better than Uncle Willy's

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Really bad service
By Kujibo of West Vancouver (127 Reviews)
Submitted Monday, March 19, 2007 - 2:04am [Dine in]

I actually haven't been here in I dunno perhaps 10 years (went a few times after it opened). So yeah this review is late but we didn't have dinehere.ca back then (too bad).

Anyway I recall the food not being completely terrible at the time. Not great though.

The service is just crap. This is one of the first AYCE places and with it they brought the bad chinese restaurant style service with it (a reason I rarely eat at most chinese restaurants as I can't tolerate indifferent service). The guy we had serve us a few times was just an unfriendly dick.

I also notice a sign that says they don't take Visa. Ask yourself, why don't they take Visa? Do you think it is because they don't want to? I would guess Visa won't do business with them. Now why wouldn't they? Perhaps they had some shady characters working there doing things they shouldn't have. Lets just say not too long after dining there our credit card was scammed. Coincidence? I'll let you decide.

Restaurant decor itself was not too bad, at least 10 years ago. I could totally imagine it going downhill though as it aged.

I can say for sure this is one place I will absolutely never go back, even if it was the last restaurant on the earth.

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Just simply, Why?
By epicurious of Burnaby, BC (507 Reviews)
Submitted Monday, May 8, 2006 - 9:46am [Dine in]

I too, was debating whether or not to write a review on this restaurant as it is such a waste of time. I realize, it's reviews like these that save people from making the same mistake as many did in pouring their hard-earned money on this "restaurant". The only reason I have gone here was because they offer quick and inexpensive lunch. Well, at least that was what I thought.
The wait time to get a table is excruciating at times, it makes me wonder now, why? There is nothing great about this place. Then the wait time for your food is ridiculous. Some more frequently requested items may not even come at all. I think there is almost some sort of scam here. You wait so long for an item to come, you end up order something else in its place to fill yourself. When you're completely full, then they finally bring that item. When you can't finish/eat it, they want to charge you for "wasting food".
This one situation always stands out. This girl sitting at the revolving bar was on her 30-min lunch break. She ordered a la carte and she waited...and waited...and waited. After 25 minutes, she got up and was about to leave when her food finally came. She said she just didn't have time to eat because it took so long. Management wouldn't let her leave w/o paying. That's an example of the horrid service you can expect here.
Oh and another thing to mention is never pick up anything from the revolving sushi bar. The sushi there goes through so many cycles, one starts to question the safety to eating it.

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One of the worst places for all-you-can-eat
By azn_msfyt of Delta (194 Reviews)
Submitted Monday, March 27, 2006 - 1:59pm [Dine in]

Food: Three words - dry, bland or mushy - take your pick.

Service: We waited over 40 min for our gyoza order. It's like they had to go out, find a pig, kill it, slice off some meat, grind it down, add seasoning and veggies, grind down some wheat, make flour, make the gyoza casing, wrap the meat, fry it and then bring it to our table - except that it didn't taste all that fresh and looked like it'd been sitting out on a counter for a good 30 min under some sort of lamp.... Orders were missing and needed to stand and shout to get some bloody tea.

Ambiance: Like any other sub par chinese-owned japanese restaurant. Not that I have anything against chinese-owned japanese restaurants since there are many of them and most of them are pretty good, except this one was sub sub par. :(

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Rather Gross
By chasiubow of North Van (675 Reviews)
Submitted Sunday, May 7, 2006 - 4:43pm [Dine in]

I almost didn't write this review because I was ashamed to have paid for a meal at this dump.

I went here last month for the AYCE sushi despite howls of protest from Mrs. Chasiubow. I should have listened to her. I have never given such a low rating but the restaurant was filthy, there were little flies buzzing around (and one in my California roll), and the sushi was quite bad. The servers were indolent, and the food was so badly prepared it must have been on purpose. I felt sick when I was driving home. Eat elsewhere. You have been warned.

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Decent all you can eat sushi
By jpcostales of Metrotown, Burnaby (70 Reviews)
Submitted Tuesday, February 6, 2007 - 7:33pm [Dine in]

I've eaten at Sui Sha Ya many times and have been pleased overall with my experiences. Some of the previous reviews really made me laugh! But let's be honest - If this restaurant was really as bad as some reviewers made it out to be, they'd have been out of business a long, long time ago.

Food - Pretty good, especially given the cheap, cheap all-you-can-eat price. The sashimi is decent and the rolls are okay, but the tempura, oysters and chicken wings are pretty good. You certainly get your money's worth in food.

Service - Bad. I'll agree about this aspect with other reviewers. Many times orders are taken and never arrive. Sometimes you get double or triple what you ordered, and sometimes you get other people's orders! Just accept it and enjoy the food.

Ambiance - Decent. Nice semi-private booths.

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Health Authorities please shut these guys down!
By lesmark of burnaby (73 Reviews)
Submitted Monday, September 4, 2006 - 10:10pm [Dine in]

This place is just unbelievable. The service is horrible - no host, inattentive waiters, dirty washroom, terrible food. However, this place (I don't like to call this a restaurant) does push the outer limits of borderline fresh sushi.

These guys scrimp on the fish and give you a ton of rice when ordering nigiri sushi. Maybe if someone gets real sick one day - they can look at changing their name to 'Sue Ya' Sushi?

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I puked near The Bay
By Bobeater of East Vancouver (58 Reviews)
Submitted Tuesday, June 6, 2006 - 10:10pm [Dine in]

Not really near the Bay, but in the washroom. This place is still popular with the weird Metrotown junkies. I only went to this place because the other, more better sushi restaurant in Metrotown was under renovations, other wise I wouldn't have to come to this place.

Food: Sushi is Sushi and for me I like it very much. The food I got came unfresh and when the warm items (i.e. Miso soup) came to our table, it was COLD. I asked to return it, but they told me that I would have to pay extra for wasting food.

Service: Wasn't worth the 10% tip I left. I was even happy leaving them 10%. Constantly, I asked to for a waiter and constantly they just ignored me. The little booth we sat in wasn't cleaned properly, leaving left over food on the table and when asked to clean it, the server gave me a "huh?" look and walked away.

Ambiance: Small, cramped, loud and smelled. We sat in a tiny booth. I literally hurt my back trying to get out of the booth. I'm 6'5".

I don't understand why people line up here for sushi. This place is really bad and yet there is always a crowd. Sigh....Those Metrotwon Freaks.

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I guess I'm not the only one
By milou of East Van (46 Reviews)
Submitted Monday, March 27, 2006 - 11:03am [Dine in]

This is the only all you can eat place that can ruin my appetite. I had been to almost every imaginable buffet places in the US - Van BC. This is definitely the worse in BC and NORTH OF AMERICA! The food quality is so horrible that after several bites i just began to lose interest in the food. Normally, in a buffet style you'd find some tasteless entrees and find something good but this is different. Bad food one after another make you tongue go numb after countless try. I went there on lunch time with my wife. Yes Shui Sha Ya Metrotown is definitely the worse off all kind of restaurant. Even the worse Casino Buffet in Vegas (Imperial Palace) still have edible food and sort of tasty. The chef must be fired! Either he lied in his resume for having some cooking experience or he must have hated his job.

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Never again!
By WeekendChef of Burnaby (45 Reviews)
Submitted Saturday, April 14, 2007 - 1:41pm [Dine in]

When a server accidentally spills food on a customer, one would expect more than a blank stare and grumbled sorry. Excuse me? Greasy messy potstickers do NOT match my clothes so no thank you,... I don't want to wear it, thanks. The manager was standing right there too and nothing. To add further insult, we were told shortly after that we had to leave or pay the difference in menu costs. We were there close to the menu switch over and obviously they wanted an empty restaurant to do the switch over. HUH? Don't you want any customers in the restaurant? Guess not. Never before and since have we left a zero tip. Dine here? Never again.

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Just 'fair' across the board...
By Dine_out_devotee of Vancouver (1 Review)
Submitted Saturday, March 7, 2009 - 12:36pm [Dine in]

It's our first time back to this restaurant after it's renovations. The restaurant looks better and have more tables and booths now since they removed that sushi 'boat' thing in the middle. And it looks cleaner than Fish on Rice (Kingsway).
It's an AYCE so my expectations weren't really high. It seems most places have a 'regular' menu and an 'exclusive' menu. We opted for the regular menu as most of our favourites are on there already.
Agree with some reviewers that portions of sushi are 'bite-sized', but it's all-you-can-eat, so, eat all you can. Nothing really makes this AYCE stand out from the rest. It's fair. Most of the time now we choose our AYCE restaurants depending on where we are. Still looking for that one place that we would actually drive to if it's out of our way.

Most memorable moment: They actually put prawn tempura in their Dynamite rolls now. Before, they used to put yam tempura.

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Okay for Mall Restaurant
By localgurl of Metrotown, Burnaby (24 Reviews)
Submitted Saturday, April 18, 2009 - 9:16pm [Dine in]

This place is always packed at lunch. They offer a cheap all you can eat menu. We prefer a la carte. The lunch boxes are pretty good. Tempura is a little greasy. Udon is pretty good. The service is always very slow. We found we have to wave the waiter down many times for service. However pretty good for mall restaurant.

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The Water Mill finally broke apart
By gyrobot of Vancouver (11 Reviews)
Submitted Thursday, July 23, 2009 - 9:55pm [Dine in]

It was about 2 years ago I went to this sushi house for sushi, however, coming back here was a horrific mistake.

I came here with my sisters to enjoy a AYCE deal and since we wanted to see if the new renovations had come with better tasting food, sadly neither fit the criteria

Service was terrible to say the least, tables were very poorly cleaned and we had two different waiters doing our orders. For a busy crowd, it seems to attract its lot of people whom lacked good taste.

We ordered the standard fare for sushi, salmon nigiri, rolls and sashimi. We were overcharged on the sashimi part and the fish tasted stale, the rice was terrible and the tempura was quite bad as well. The Miso soup was lukewarm and yet it was the only thing that kept me from vomitting horribly as I tried to finish the food.

The Oyster however was the penultimate nightmare of all nightmares, back then the oysters were served fresh in the shell but now to save time/money. They use aluminum tart tins to hold the oyster which god awful and lukewarm. This is a slap in Japanese cuisine's face, we already deal with the lack of Japanese run Japanese Restaurants but to see it being ruined after renovations, I am not at all amused.

Avoid this restaurant if you want japanese cuisine, it is not worth the AYCE when you can't enjoy it.

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Don't Waste Your Money
By reuben of richmond, bc (37 Reviews)
Submitted Saturday, January 3, 2009 - 3:01pm [Dine in]

This place, by far, is the worse AYCE sushi place I've ever gone to. Service is slow, portions are tiny. If you order the salmon maki roll, it is hard to see the fish in the roll. Terrible. For 8.95 seniors or 10.00 for adults, you think you're getting a deal, but in reality, it's still a rip off. Ordering anything with raw fish, takes forever for the order to come out.

Agh. Like my little niece said, the jello tastes better than all the items on the menu. That says a lot about their food.

However, I will say, with service slow, they were quick to take our money. This was remarkable. Service slow, but taking our money was fast.

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From all right to downright awful
By victory66 of Burnaby (35 Reviews)
Submitted Wednesday, July 30, 2008 - 8:34pm [Dine in]

I used to go to this restaurant before their renovations and found it to be all right for the price. The hot food was served hot and the cold food was served cold. So once the renovations were completed I decided to give it another try. And I have to say, it was one of the worst experiences I have ever had at an AYCE restaurant. The hot food was barely lukewarm and I actually sent the vegetable tempura back since it was cold and so greasy I couldn't even eat it. The gyoza were also cold as was the agedashi tofu. I know that a person gets what they pay for, but this was not even worth $5.00, never mind the $10.95 a person pays for week days. I will not be back, not even for our usual group lunch dates that we used to have at this restaurant.

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First Time Dining Experience
By reuben of richmond, bc (37 Reviews)
Submitted Monday, November 6, 2006 - 6:54pm [Dine in]

I had only one dining experience at this restaurant. Looking in from the Lansdowne Mall parking lot, the restaurant looked "fancy" ; therefore, somewhat promising. When I went , there was no wait. The ambiance was nice with the water fountain at the front and the black lacquer interior. The food, on the other hand, was a different story. As my order was placed, it took long for the food to come out. When the food finally arrive, I realised the sushi didn't seem as fresh as it should be ~ ( I automatically compared it to Richmond Sushi ). Because of the service and eating a few sushi, my intuition told me it was time to leave after 1/2 an hour. But here's the bad news: after few hours, I experienced severe stomach pain, and eventually, I got diaaherra. I was sick for 2 days after that. Anyways, to be fair ~I can't say the food here caused it, but my guess is ~ it might be probable since I didn't have anything else to eat up until that meal.

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Sui Sha Yacky.
By matchalatte of San Fran, CA (34 Reviews)
Submitted Friday, August 25, 2006 - 7:07pm [Dine in]

On the insistence of a coworker one evening, we decided to go here for dinner. We got seated right away. However, I was immediately disappointed to see that the all-you-can-eat sushi consisted of only four or five different kinds...and not one of them was maguro. When we got our food, I noticed that the salmon sushi had mostly the white parts, and the hamachi wasn't fresh. When we got a plate of cooked fish, it was extremely oily (when the plate was moved around, the pool of oil jiggled, too). The service was nearly non-existent -- we sat around for a good 15 minutes before a waitress (reluctantly) came by.
I have to admit, this is the worst sushi place I've been to in Vancouver, for both service and food quality. A lot of people have told me in the past that there are a lot of great sushi places in Vancouver, and this is definitely not one of them!

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Go to the foodcourt instead - what horrid food/service
By sumiko of Burnaby B.C (4 Reviews)
Submitted Sunday, February 27, 2011 - 8:20pm [Dine in]

Went here for the first and last time, only because I always want to try for myself what the food and service is like, despite all the bad reviews for this place. Read a few reviews about the service and management. They are all correct. The manager there is unreal, he's the one who seated us. We asked for a booth, he looked annoyed, not even a hello to start with by the way. We got to our seat, he literally threw a small dish of wasabi on the table and it slid across the table. We got two cups of tea, with half of it poured all over the table. For amusement's sake we stayed to check out the food.

The sashimi and sushi was mediocre at best, wasn't expecting anything spectacular from an AYCE place but this was definitely below low grade. Seaweed salad - limp and unfresh, tempura - triple battered crap, short ribs - gross!! old and overmarinated, sashimi was old tasting, sushi used way too much rice to act as filler. We ordered some sushi cones it had so much rice and hardly any ingredient (e.g. negitoro, chopped scallop, etc)

As if the food wasn't bad enough, I really can't say enough about the service. The waitresses look as though they just woke up, completely oblivious to anything you might need. They won't stop to see if you need anything, you have to ask for everything and hope they walk by. You can sit there after your meal with yout coat on staring at the waitresses walking by and nothing...its actually quite comical. I finally asked one wandering by for the bill and she went to get it.

Two adults, all you can eat, plus two drinks (pop) came to $49 something including tax. $50 for a bad meal and bad service. I saw another post by someone about this manager asking for a tip 10 times, what nerve...maybe these people don't know that its the service we diners tip on. Even if the food was what it was, if I felt that they cared even a tiny bit about the service and/or comfort of the customers, I would have left a tip. I paid by credit card and left zero tip. I did have one tip, learn how to pour green tea without getting half of it all over the food and table. And two people sitting with their coats on with empty plates on the table means...they want the bill. Don't go here. So many places you can spend $50 for a decent meal and nice service.

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Eat Tree Bark Instead!!!!!
By simon.g.cunningham of Surrey , B.C. (1 Review)
Submitted Monday, August 9, 2010 - 7:48pm [Dine in]

I took my wife on her birthday to Sui Sha Ya's all you can eat lunch. After sitting down and looking at the selection for a couple of minutes, the waitress came and removed the menu while we were still clearly looking at it, whatever big deal. When we got our food a few minutes later we started to eat. Both my wife and I eat sushi quite regularly so sushi does not normally offend us. This sushi tasted like rotting fish, we had to spit it out in disgust. I asked the next waiter I saw to get me the manager. When the manager arrived we explained how we had tried a couple of the things that we had ordered and that they were not satisfactory. He told us that is was not his problem and that there was nothing he could do for us. My wife informed him that as the manager it was his problem. Clearly he was not getting the ideas behind customer service. He was rude and continued to argue with us for 15 minuets. At one point he even told us that this is Canada and this is how things are in Canada. Both our families have lived in canada for over 100 years and I am quite sure this form of customer service is quite foreign to me. Please think twice before giving this restaurant your money!!!!!!!

I wish there was a way to give negative stars!!!

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Think twice before deciding to waste your money there. Very bad service and manager is very rude.
By marsmaloo123 of Burnaby (1 Review)
Submitted Thursday, May 20, 2010 - 2:42pm [Dine in]

Me and my 3 year old daughter went there for lunch today. I was upset because they charge my 3 year old daughter $3 and she didn't even eat. The food was all cold and the sushi was dry. The Manager was very rude when I asked him why does he need to charge my daughter when she didn't even eat. The answer he gave me was, that is why it is all you can eat, it doesn't matter if the toddler will eat or not she will still be charged.
I left without leaving any tip for them. It is sad restaurants like this exist.
Please think twice before deciding to eat and WASTE you money there. there is far more good Japanese resturants near Sui Sha Ya who has far more better customer service than them. There is one good Japanese place at the food court at metrotown and the people there are nicer and friendlier than at Sui Sha Ya.
Tell all your friends about this place because I sure will tell them my bad experience.

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