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1.5
  • Food1.5
  • Service1.5
  • Value2
  • Ambiance2
  • Reviews69

Sui Sha Ya Japanese Restaurant

4820 Kingsway, #236
Burnaby, BC V5H4P1
Tel: (604) 433-7881
Neighbourhood: Marlborough

Reviews

Displaying 1 - 20 of 69 Reviews FoundSort: Useful | Helpful | Reviews | Date
Ugh!
By eating good food of Vancouver (128 Reviews)
Submitted Sunday, May 2, 2010 - 6:12pm [Dine in]

Came here on Thursday with a friend of mine for All You Can Eat.

Uusually when I think of this place I am thinking it is ither going to be a hit or a miss.

Unfortuantly, this was a miss. The food was edible I have to admit, but it just didn't cut it. I have been to a couple other Sui Sha Ya restaurants, and alot of times I leave feeling it was justified and I probably will return, but not in a hurry (for example....I like the Richmond Location, and it is good, and plan to return, but won't rush)

I found the quality of the food to be below average, and didn't enjoy it like I thought I should.

The service sucks. I mean if my friend and I order the same AYCE dish, why do they have to put the food one the same dish? causes problems to split it eh?

I won't be returning to this location....better off going to Richmond. This place is just a little bit better than Uncle Willy's

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Really bad service
By Kujibo of West Vancouver (127 Reviews)
Submitted Monday, March 19, 2007 - 2:04am [Dine in]

I actually haven't been here in I dunno perhaps 10 years (went a few times after it opened). So yeah this review is late but we didn't have dinehere.ca back then (too bad).

Anyway I recall the food not being completely terrible at the time. Not great though.

The service is just crap. This is one of the first AYCE places and with it they brought the bad chinese restaurant style service with it (a reason I rarely eat at most chinese restaurants as I can't tolerate indifferent service). The guy we had serve us a few times was just an unfriendly dick.

I also notice a sign that says they don't take Visa. Ask yourself, why don't they take Visa? Do you think it is because they don't want to? I would guess Visa won't do business with them. Now why wouldn't they? Perhaps they had some shady characters working there doing things they shouldn't have. Lets just say not too long after dining there our credit card was scammed. Coincidence? I'll let you decide.

Restaurant decor itself was not too bad, at least 10 years ago. I could totally imagine it going downhill though as it aged.

I can say for sure this is one place I will absolutely never go back, even if it was the last restaurant on the earth.

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Just simply, Why?
By epicurious of Burnaby, BC (507 Reviews)
Submitted Monday, May 8, 2006 - 9:46am [Dine in]

I too, was debating whether or not to write a review on this restaurant as it is such a waste of time. I realize, it's reviews like these that save people from making the same mistake as many did in pouring their hard-earned money on this "restaurant". The only reason I have gone here was because they offer quick and inexpensive lunch. Well, at least that was what I thought.
The wait time to get a table is excruciating at times, it makes me wonder now, why? There is nothing great about this place. Then the wait time for your food is ridiculous. Some more frequently requested items may not even come at all. I think there is almost some sort of scam here. You wait so long for an item to come, you end up order something else in its place to fill yourself. When you're completely full, then they finally bring that item. When you can't finish/eat it, they want to charge you for "wasting food".
This one situation always stands out. This girl sitting at the revolving bar was on her 30-min lunch break. She ordered a la carte and she waited...and waited...and waited. After 25 minutes, she got up and was about to leave when her food finally came. She said she just didn't have time to eat because it took so long. Management wouldn't let her leave w/o paying. That's an example of the horrid service you can expect here.
Oh and another thing to mention is never pick up anything from the revolving sushi bar. The sushi there goes through so many cycles, one starts to question the safety to eating it.

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Rather Gross
By chasiubow of North Van (675 Reviews)
Submitted Sunday, May 7, 2006 - 4:43pm [Dine in]

I almost didn't write this review because I was ashamed to have paid for a meal at this dump.

I went here last month for the AYCE sushi despite howls of protest from Mrs. Chasiubow. I should have listened to her. I have never given such a low rating but the restaurant was filthy, there were little flies buzzing around (and one in my California roll), and the sushi was quite bad. The servers were indolent, and the food was so badly prepared it must have been on purpose. I felt sick when I was driving home. Eat elsewhere. You have been warned.

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One of the worst places for all-you-can-eat
By azn_msfyt of Delta (194 Reviews)
Submitted Monday, March 27, 2006 - 1:59pm [Dine in]

Food: Three words - dry, bland or mushy - take your pick.

Service: We waited over 40 min for our gyoza order. It's like they had to go out, find a pig, kill it, slice off some meat, grind it down, add seasoning and veggies, grind down some wheat, make flour, make the gyoza casing, wrap the meat, fry it and then bring it to our table - except that it didn't taste all that fresh and looked like it'd been sitting out on a counter for a good 30 min under some sort of lamp.... Orders were missing and needed to stand and shout to get some bloody tea.

Ambiance: Like any other sub par chinese-owned japanese restaurant. Not that I have anything against chinese-owned japanese restaurants since there are many of them and most of them are pretty good, except this one was sub sub par. :(

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Decent all you can eat sushi
By jpcostales of Metrotown, Burnaby (70 Reviews)
Submitted Tuesday, February 6, 2007 - 7:33pm [Dine in]

I've eaten at Sui Sha Ya many times and have been pleased overall with my experiences. Some of the previous reviews really made me laugh! But let's be honest - If this restaurant was really as bad as some reviewers made it out to be, they'd have been out of business a long, long time ago.

Food - Pretty good, especially given the cheap, cheap all-you-can-eat price. The sashimi is decent and the rolls are okay, but the tempura, oysters and chicken wings are pretty good. You certainly get your money's worth in food.

Service - Bad. I'll agree about this aspect with other reviewers. Many times orders are taken and never arrive. Sometimes you get double or triple what you ordered, and sometimes you get other people's orders! Just accept it and enjoy the food.

Ambiance - Decent. Nice semi-private booths.

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Health Authorities please shut these guys down!
By lesmark of burnaby (72 Reviews)
Submitted Monday, September 4, 2006 - 10:10pm [Dine in]

This place is just unbelievable. The service is horrible - no host, inattentive waiters, dirty washroom, terrible food. However, this place (I don't like to call this a restaurant) does push the outer limits of borderline fresh sushi.

These guys scrimp on the fish and give you a ton of rice when ordering nigiri sushi. Maybe if someone gets real sick one day - they can look at changing their name to 'Sue Ya' Sushi?

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I puked near The Bay
By Bobeater of East Vancouver (58 Reviews)
Submitted Tuesday, June 6, 2006 - 10:10pm [Dine in]

Not really near the Bay, but in the washroom. This place is still popular with the weird Metrotown junkies. I only went to this place because the other, more better sushi restaurant in Metrotown was under renovations, other wise I wouldn't have to come to this place.

Food: Sushi is Sushi and for me I like it very much. The food I got came unfresh and when the warm items (i.e. Miso soup) came to our table, it was COLD. I asked to return it, but they told me that I would have to pay extra for wasting food.

Service: Wasn't worth the 10% tip I left. I was even happy leaving them 10%. Constantly, I asked to for a waiter and constantly they just ignored me. The little booth we sat in wasn't cleaned properly, leaving left over food on the table and when asked to clean it, the server gave me a "huh?" look and walked away.

Ambiance: Small, cramped, loud and smelled. We sat in a tiny booth. I literally hurt my back trying to get out of the booth. I'm 6'5".

I don't understand why people line up here for sushi. This place is really bad and yet there is always a crowd. Sigh....Those Metrotwon Freaks.

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I guess I'm not the only one
By milou of East Van (46 Reviews)
Submitted Monday, March 27, 2006 - 11:03am [Dine in]

This is the only all you can eat place that can ruin my appetite. I had been to almost every imaginable buffet places in the US - Van BC. This is definitely the worse in BC and NORTH OF AMERICA! The food quality is so horrible that after several bites i just began to lose interest in the food. Normally, in a buffet style you'd find some tasteless entrees and find something good but this is different. Bad food one after another make you tongue go numb after countless try. I went there on lunch time with my wife. Yes Shui Sha Ya Metrotown is definitely the worse off all kind of restaurant. Even the worse Casino Buffet in Vegas (Imperial Palace) still have edible food and sort of tasty. The chef must be fired! Either he lied in his resume for having some cooking experience or he must have hated his job.

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Never again!
By WeekendChef of Burnaby (45 Reviews)
Submitted Saturday, April 14, 2007 - 1:41pm [Dine in]

When a server accidentally spills food on a customer, one would expect more than a blank stare and grumbled sorry. Excuse me? Greasy messy potstickers do NOT match my clothes so no thank you,... I don't want to wear it, thanks. The manager was standing right there too and nothing. To add further insult, we were told shortly after that we had to leave or pay the difference in menu costs. We were there close to the menu switch over and obviously they wanted an empty restaurant to do the switch over. HUH? Don't you want any customers in the restaurant? Guess not. Never before and since have we left a zero tip. Dine here? Never again.

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Just 'fair' across the board...
By Dine_out_devotee of Vancouver (1 Review)
Submitted Saturday, March 7, 2009 - 12:36pm [Dine in]

It's our first time back to this restaurant after it's renovations. The restaurant looks better and have more tables and booths now since they removed that sushi 'boat' thing in the middle. And it looks cleaner than Fish on Rice (Kingsway).
It's an AYCE so my expectations weren't really high. It seems most places have a 'regular' menu and an 'exclusive' menu. We opted for the regular menu as most of our favourites are on there already.
Agree with some reviewers that portions of sushi are 'bite-sized', but it's all-you-can-eat, so, eat all you can. Nothing really makes this AYCE stand out from the rest. It's fair. Most of the time now we choose our AYCE restaurants depending on where we are. Still looking for that one place that we would actually drive to if it's out of our way.

Most memorable moment: They actually put prawn tempura in their Dynamite rolls now. Before, they used to put yam tempura.

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Okay for Mall Restaurant
By localgurl of Metrotown, Burnaby (24 Reviews)
Submitted Saturday, April 18, 2009 - 9:16pm [Dine in]

This place is always packed at lunch. They offer a cheap all you can eat menu. We prefer a la carte. The lunch boxes are pretty good. Tempura is a little greasy. Udon is pretty good. The service is always very slow. We found we have to wave the waiter down many times for service. However pretty good for mall restaurant.

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An old favorite gone terribly wrong
By jdhammer of Surrey, BC (11 Reviews)
Submitted Sunday, August 9, 2009 - 4:01pm [Dine in]

I used to frequent this place many years ago - It was my favorite place to go for All You Can Eat sushi. In the past, everything was fresh, presentation was nice, and service was as good as could be expected.

In my last two visits there, I have been more than disappointed....repulsed, really.

The service is gone. Not worse, gone. You can go 30 minutes without seeing your server, and for All You Can Eat, that's obviously unacceptable. They forget orders, bring you double orders, and even bring you orders that you didn't order (and then give you that "you're gonna pay for it if you don't eat it" face.).

I can't even describe the tuna nigiri we received last time. The fish was falling apart, the cuts were atrocious, and for the first time in my LIFE, I wondered whether I wanted to eat the sushi. The salmon was inferior, although not as ugly as the tuna was.

I don't feel that anything else needs to be said. Stay away from this place. Their location ensures that they will stay in business, but I like to vote with my dollar and they're not getting any more votes from me.

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The Water Mill finally broke apart
By gyrobot of Vancouver (11 Reviews)
Submitted Thursday, July 23, 2009 - 9:55pm [Dine in]

It was about 2 years ago I went to this sushi house for sushi, however, coming back here was a horrific mistake.

I came here with my sisters to enjoy a AYCE deal and since we wanted to see if the new renovations had come with better tasting food, sadly neither fit the criteria

Service was terrible to say the least, tables were very poorly cleaned and we had two different waiters doing our orders. For a busy crowd, it seems to attract its lot of people whom lacked good taste.

We ordered the standard fare for sushi, salmon nigiri, rolls and sashimi. We were overcharged on the sashimi part and the fish tasted stale, the rice was terrible and the tempura was quite bad as well. The Miso soup was lukewarm and yet it was the only thing that kept me from vomitting horribly as I tried to finish the food.

The Oyster however was the penultimate nightmare of all nightmares, back then the oysters were served fresh in the shell but now to save time/money. They use aluminum tart tins to hold the oyster which god awful and lukewarm. This is a slap in Japanese cuisine's face, we already deal with the lack of Japanese run Japanese Restaurants but to see it being ruined after renovations, I am not at all amused.

Avoid this restaurant if you want japanese cuisine, it is not worth the AYCE when you can't enjoy it.

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Just Don't Come Here
By bunni of Burnaby (16 Reviews)
Submitted Saturday, February 14, 2009 - 12:43am [Dine in]

My friend and I had had a craving for AYCE sushi this last week and a bit, so we made a pact to go for some today. Seeing as Shabusen and Fish on Rice's cut off times for lunch service were after our classes at SFU ended, we decided to try AYCE at Sui Sha Ya. Now that I know what it's like....I will always remember that I could never be paid enough to eat there again....

Service: Greeted efficiently but with little ettiquite. Nothing was explained to us, even though I said to the waitress that it was our first time eating here. They seated us next to the kitchen area, where it was very noisy. My friend and I could barely hear each other talking throughout the meal! Bill was presented 30 seconds or so after we asked for it; they somewhat rushed us to pay it and be on our way.

Food: OH WOW. What a ripoff! Almost everything was bite-sized - It IS all you can eat but they limit your orders! The Motoyaki was DISGUSTING - the Oyster tasted like corn and the Seafood one was just dry and full of salmon. Majority of the rolls we ordered were disgusting as they were served to us warm. (Spicy tuna, Chopped scallop) There was a very limited selection and the sashimi tasted like it had been frozen for awhile. The only thing I thought was okay was the Nigiri sushi. (Salmon and Tuna.)

Value: It's not worth it. I can't believe I paid $10.50 for really bad sushi and below par service.

Ambiance: This is probably why the food portions are tiny and the service is only okay. It's a nice looking restaurant, but that's about it. NICE LOOKING.

Overall....I'd never recommend this place for All You Can Eat. Regardless, I don't plan on coming back here again.

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It's an option if you're hungry..
By willtryanythingonce of Burnaby (14 Reviews)
Submitted Friday, May 2, 2008 - 1:53am [Dine in]

This is the place to go if you are hungry and not picky. They are also cash-only, so be prepared for that as I was a little surprised in this day and age, that businesses were cash only.

However, the little booths are fun and sometimes can get a little loud depending on who is seated close by, but this only add to the ambience I think.

There is certainly plenty to choose from this menu, but the food tends to be on the greasy side, mostly fried. They do bring you the food all at once and if you're not paying attention don't bring you all you've ordered.

It's ok, not great, ok.

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ridiculously bad service....
By DaGasMan of Vancouver (17 Reviews)
Submitted Monday, November 6, 2006 - 6:38pm [Dine in]

The only good thing about this place is that its open until 4:30pm for lunch buffet...well, maybe it isn't a good thing...the service is terrible...most of the staff are rude (i understand its really busy, but c'mon...) when we asked for more tea, the server took the tea pot and didn't come back with it. We were ordering 12 oyster motoyakis per order, and they would only bring 8...some items didn't even come at all, and we ordered it at least 3 or 4 times...menu is very very limited compared to other sushi buffets...The food is borderline decent (at least the hot items came out hot). Will definitely try not to come here again, only came here cuz i had no other choice, and cuz i was craving AYCE sushi...next time i will wake up earlier instead, or just go to tomokazu the next day.

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Don't Waste Your Money
By reuben of richmond, bc (37 Reviews)
Submitted Saturday, January 3, 2009 - 3:01pm [Dine in]

This place, by far, is the worse AYCE sushi place I've ever gone to. Service is slow, portions are tiny. If you order the salmon maki roll, it is hard to see the fish in the roll. Terrible. For 8.95 seniors or 10.00 for adults, you think you're getting a deal, but in reality, it's still a rip off. Ordering anything with raw fish, takes forever for the order to come out.

Agh. Like my little niece said, the jello tastes better than all the items on the menu. That says a lot about their food.

However, I will say, with service slow, they were quick to take our money. This was remarkable. Service slow, but taking our money was fast.

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From all right to downright awful
By victory66 of Burnaby (35 Reviews)
Submitted Wednesday, July 30, 2008 - 8:34pm [Dine in]

I used to go to this restaurant before their renovations and found it to be all right for the price. The hot food was served hot and the cold food was served cold. So once the renovations were completed I decided to give it another try. And I have to say, it was one of the worst experiences I have ever had at an AYCE restaurant. The hot food was barely lukewarm and I actually sent the vegetable tempura back since it was cold and so greasy I couldn't even eat it. The gyoza were also cold as was the agedashi tofu. I know that a person gets what they pay for, but this was not even worth $5.00, never mind the $10.95 a person pays for week days. I will not be back, not even for our usual group lunch dates that we used to have at this restaurant.

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Unbelievably bad!
By Apollocanada of Burnaby (31 Reviews)
Submitted Monday, October 15, 2007 - 1:32pm [Dine in]

The conveyor belt has about three items that go round and round..very little variety. Trying to get a glass of water was a waste of time..went to their bar and filled it myself from a jug. Had bc roll,salmon on rice,chicken terriyaki and yam tempura. Half an hour after leaving my stomach was grumbling big time. 10 minutes later I was running to the bathroom,stomach pains and worse. This place has gone down hill so badly in the last 4 years its unreal! Phoned and asked to talk to the manager..was put on hold and no one answered my call.AVOID this place at all costs.

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