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Sui Sha Ya is a Japanese restaurant in Metrotown specializing in their all you can eat menu.
I used to come here before they renovated and it wasn't too bad, but I remember after renovations the food was crap, so I avoided this place for years. As I was around the area, my friends and I decided to give it a go, and surprisingly, the food had improved slightly. It was by no means good, but it was mediocre-decent. Service is not too good, but it didn't bother me as much as the manager. When we asked to split the bill, he rounded the prices up to include tip. My friend who hadn't been paying attention ended up tipping on top of his "inclusive tip" prices. Until I questioned him why the prices were higher than supposed to be, he sheepishly admitted tip was included. This is just downright rude, and intolerable. These kinds of practices give the place a very bad rep.
Came here on Thursday with a friend of mine for All You Can Eat.
Uusually when I think of this place I am thinking it is ither going to be a hit or a miss.
Unfortuantly, this was a miss. The food was edible I have to admit, but it just didn't cut it. I have been to a couple other Sui Sha Ya restaurants, and alot of times I leave feeling it was justified and I probably will return, but not in a hurry (for example....I like the Richmond Location, and it is good, and plan to return, but won't rush)
I found the quality of the food to be below average, and didn't enjoy it like I thought I should.
The service sucks. I mean if my friend and I order the same AYCE dish, why do they have to put the food one the same dish? causes problems to split it eh?
I won't be returning to this location....better off going to Richmond. This place is just a little bit better than Uncle Willy's
Food: Three words - dry, bland or mushy - take your pick.
Service: We waited over 40 min for our gyoza order. It's like they had to go out, find a pig, kill it, slice off some meat, grind it down, add seasoning and veggies, grind down some wheat, make flour, make the gyoza casing, wrap the meat, fry it and then bring it to our table - except that it didn't taste all that fresh and looked like it'd been sitting out on a counter for a good 30 min under some sort of lamp.... Orders were missing and needed to stand and shout to get some bloody tea.
Ambiance: Like any other sub par chinese-owned japanese restaurant. Not that I have anything against chinese-owned japanese restaurants since there are many of them and most of them are pretty good, except this one was sub sub par. :(
I actually haven't been here in I dunno perhaps 10 years (went a few times after it opened). So yeah this review is late but we didn't have dinehere.ca back then (too bad).
Anyway I recall the food not being completely terrible at the time. Not great though.
The service is just crap. This is one of the first AYCE places and with it they brought the bad chinese restaurant style service with it (a reason I rarely eat at most chinese restaurants as I can't tolerate indifferent service). The guy we had serve us a few times was just an unfriendly dick.
I also notice a sign that says they don't take Visa. Ask yourself, why don't they take Visa? Do you think it is because they don't want to? I would guess Visa won't do business with them. Now why wouldn't they? Perhaps they had some shady characters working there doing things they shouldn't have. Lets just say not too long after dining there our credit card was scammed. Coincidence? I'll let you decide.
Restaurant decor itself was not too bad, at least 10 years ago. I could totally imagine it going downhill though as it aged.
I can say for sure this is one place I will absolutely never go back, even if it was the last restaurant on the earth.
I too, was debating whether or not to write a review on this restaurant as it is such a waste of time. I realize, it's reviews like these that save people from making the same mistake as many did in pouring their hard-earned money on this "restaurant". The only reason I have gone here was because they offer quick and inexpensive lunch. Well, at least that was what I thought.
The wait time to get a table is excruciating at times, it makes me wonder now, why? There is nothing great about this place. Then the wait time for your food is ridiculous. Some more frequently requested items may not even come at all. I think there is almost some sort of scam here. You wait so long for an item to come, you end up order something else in its place to fill yourself. When you're completely full, then they finally bring that item. When you can't finish/eat it, they want to charge you for "wasting food".
This one situation always stands out. This girl sitting at the revolving bar was on her 30-min lunch break. She ordered a la carte and she waited...and waited...and waited. After 25 minutes, she got up and was about to leave when her food finally came. She said she just didn't have time to eat because it took so long. Management wouldn't let her leave w/o paying. That's an example of the horrid service you can expect here.
Oh and another thing to mention is never pick up anything from the revolving sushi bar. The sushi there goes through so many cycles, one starts to question the safety to eating it.
Went here for the first and last time, only because I always want to try for myself what the food and service is like, despite all the bad reviews for this place. Read a few reviews about the service and management. They are all correct. The manager there is unreal, he's the one who seated us. We asked for a booth, he looked annoyed, not even a hello to start with by the way. We got to our seat, he literally threw a small dish of wasabi on the table and it slid across the table. We got two cups of tea, with half of it poured all over the table. For amusement's sake we stayed to check out the food.
The sashimi and sushi was mediocre at best, wasn't expecting anything spectacular from an AYCE place but this was definitely below low grade. Seaweed salad - limp and unfresh, tempura - triple battered crap, short ribs - gross!! old and overmarinated, sashimi was old tasting, sushi used way too much rice to act as filler. We ordered some sushi cones it had so much rice and hardly any ingredient (e.g. negitoro, chopped scallop, etc)
As if the food wasn't bad enough, I really can't say enough about the service. The waitresses look as though they just woke up, completely oblivious to anything you might need. They won't stop to see if you need anything, you have to ask for everything and hope they walk by. You can sit there after your meal with yout coat on staring at the waitresses walking by and nothing...its actually quite comical. I finally asked one wandering by for the bill and she went to get it.
Two adults, all you can eat, plus two drinks (pop) came to $49 something including tax. $50 for a bad meal and bad service. I saw another post by someone about this manager asking for a tip 10 times, what nerve...maybe these people don't know that its the service we diners tip on. Even if the food was what it was, if I felt that they cared even a tiny bit about the service and/or comfort of the customers, I would have left a tip. I paid by credit card and left zero tip. I did have one tip, learn how to pour green tea without getting half of it all over the food and table. And two people sitting with their coats on with empty plates on the table means...they want the bill. Don't go here. So many places you can spend $50 for a decent meal and nice service.
I took my wife on her birthday to Sui Sha Ya's all you can eat lunch. After sitting down and looking at the selection for a couple of minutes, the waitress came and removed the menu while we were still clearly looking at it, whatever big deal. When we got our food a few minutes later we started to eat. Both my wife and I eat sushi quite regularly so sushi does not normally offend us. This sushi tasted like rotting fish, we had to spit it out in disgust. I asked the next waiter I saw to get me the manager. When the manager arrived we explained how we had tried a couple of the things that we had ordered and that they were not satisfactory. He told us that is was not his problem and that there was nothing he could do for us. My wife informed him that as the manager it was his problem. Clearly he was not getting the ideas behind customer service. He was rude and continued to argue with us for 15 minuets. At one point he even told us that this is Canada and this is how things are in Canada. Both our families have lived in canada for over 100 years and I am quite sure this form of customer service is quite foreign to me. Please think twice before giving this restaurant your money!!!!!!!
I wish there was a way to give negative stars!!!
Me and my 3 year old daughter went there for lunch today. I was upset because they charge my 3 year old daughter $3 and she didn't even eat. The food was all cold and the sushi was dry. The Manager was very rude when I asked him why does he need to charge my daughter when she didn't even eat. The answer he gave me was, that is why it is all you can eat, it doesn't matter if the toddler will eat or not she will still be charged.
I left without leaving any tip for them. It is sad restaurants like this exist.
Please think twice before deciding to eat and WASTE you money there. there is far more good Japanese resturants near Sui Sha Ya who has far more better customer service than them. There is one good Japanese place at the food court at metrotown and the people there are nicer and friendlier than at Sui Sha Ya.
Tell all your friends about this place because I sure will tell them my bad experience.
I've eaten at Sui Sha Ya many times and have been pleased overall with my experiences. Some of the previous reviews really made me laugh! But let's be honest - If this restaurant was really as bad as some reviewers made it out to be, they'd have been out of business a long, long time ago.
Food - Pretty good, especially given the cheap, cheap all-you-can-eat price. The sashimi is decent and the rolls are okay, but the tempura, oysters and chicken wings are pretty good. You certainly get your money's worth in food.
Service - Bad. I'll agree about this aspect with other reviewers. Many times orders are taken and never arrive. Sometimes you get double or triple what you ordered, and sometimes you get other people's orders! Just accept it and enjoy the food.
Ambiance - Decent. Nice semi-private booths.
This place is just unbelievable. The service is horrible - no host, inattentive waiters, dirty washroom, terrible food. However, this place (I don't like to call this a restaurant) does push the outer limits of borderline fresh sushi.
These guys scrimp on the fish and give you a ton of rice when ordering nigiri sushi. Maybe if someone gets real sick one day - they can look at changing their name to 'Sue Ya' Sushi?
I almost didn't write this review because I was ashamed to have paid for a meal at this dump.
I went here last month for the AYCE sushi despite howls of protest from Mrs. Chasiubow. I should have listened to her. I have never given such a low rating but the restaurant was filthy, there were little flies buzzing around (and one in my California roll), and the sushi was quite bad. The servers were indolent, and the food was so badly prepared it must have been on purpose. I felt sick when I was driving home. Eat elsewhere. You have been warned.
Not really near the Bay, but in the washroom. This place is still popular with the weird Metrotown junkies. I only went to this place because the other, more better sushi restaurant in Metrotown was under renovations, other wise I wouldn't have to come to this place.
Food: Sushi is Sushi and for me I like it very much. The food I got came unfresh and when the warm items (i.e. Miso soup) came to our table, it was COLD. I asked to return it, but they told me that I would have to pay extra for wasting food.
Service: Wasn't worth the 10% tip I left. I was even happy leaving them 10%. Constantly, I asked to for a waiter and constantly they just ignored me. The little booth we sat in wasn't cleaned properly, leaving left over food on the table and when asked to clean it, the server gave me a "huh?" look and walked away.
Ambiance: Small, cramped, loud and smelled. We sat in a tiny booth. I literally hurt my back trying to get out of the booth. I'm 6'5".
I don't understand why people line up here for sushi. This place is really bad and yet there is always a crowd. Sigh....Those Metrotwon Freaks.
This place is always packed at lunch. They offer a cheap all you can eat menu. We prefer a la carte. The lunch boxes are pretty good. Tempura is a little greasy. Udon is pretty good. The service is always very slow. We found we have to wave the waiter down many times for service. However pretty good for mall restaurant.
I love sushi, even ones that are not authentic, so for my birthday, my friends too me to this place. I had been there before with my husband and it was a nice little lunch, so I thought this would be fun with a group. My friend had reserved seats in advance, so it was irritating when we arrived to be told we had to wait until a table was available. We ended up waiting almost an hour past our reservation time since it was a really busy night.
When we placed out orders, we asked for glasses of water. We ended up asking four people for them before one of our party got up and walked up to the desk and asked for a tray of water glasses so he could serve our table. That's when we finally got the water.
Half the food was the wrong temp (the hot food was cold and some food that was supposed to be cold was warm) and we were missing a lot of our order. When we asked a server about the missing orders, she just huffed at us and told us to just order more. So we did and ended up with significantly more food than we wanted. They have a thing for a limited amount of sashimi (which didn't taste fresh) but only half the orders came in and then we were told we could not order more, even though we had no gotten everything.
When we were done, we were told that we had to pay for the extra food. that was "waste" since the "missing" food showed up at the same time the second order of the same food was placed.
The rude service and the poor quality food are why I'd never go back to this restaurant.
It was about 2 years ago I went to this sushi house for sushi, however, coming back here was a horrific mistake.
I came here with my sisters to enjoy a AYCE deal and since we wanted to see if the new renovations had come with better tasting food, sadly neither fit the criteria
Service was terrible to say the least, tables were very poorly cleaned and we had two different waiters doing our orders. For a busy crowd, it seems to attract its lot of people whom lacked good taste.
We ordered the standard fare for sushi, salmon nigiri, rolls and sashimi. We were overcharged on the sashimi part and the fish tasted stale, the rice was terrible and the tempura was quite bad as well. The Miso soup was lukewarm and yet it was the only thing that kept me from vomitting horribly as I tried to finish the food.
The Oyster however was the penultimate nightmare of all nightmares, back then the oysters were served fresh in the shell but now to save time/money. They use aluminum tart tins to hold the oyster which god awful and lukewarm. This is a slap in Japanese cuisine's face, we already deal with the lack of Japanese run Japanese Restaurants but to see it being ruined after renovations, I am not at all amused.
Avoid this restaurant if you want japanese cuisine, it is not worth the AYCE when you can't enjoy it.
went for late night again.
just wanted to add that their Oysters were quite decent. At least the size of it is alright. cause some restaurants' oysters were so small that can't even find the oyster in the cheesed-up shell!
This is the only all you can eat place that can ruin my appetite. I had been to almost every imaginable buffet places in the US - Van BC. This is definitely the worse in BC and NORTH OF AMERICA! The food quality is so horrible that after several bites i just began to lose interest in the food. Normally, in a buffet style you'd find some tasteless entrees and find something good but this is different. Bad food one after another make you tongue go numb after countless try. I went there on lunch time with my wife. Yes Shui Sha Ya Metrotown is definitely the worse off all kind of restaurant. Even the worse Casino Buffet in Vegas (Imperial Palace) still have edible food and sort of tasty. The chef must be fired! Either he lied in his resume for having some cooking experience or he must have hated his job.
When we went the rstaurant last time. we were seated immidately, however, no one bother to gave us a order form. after we got the order forms, our food came 3 or 4 minutes later, which was fast. They also poured our tea, which they never done it before. the tofus and chicken were hot, which was good, but serving the oysters in tin trays was a horrible change. all in all, they missed 2 or 3 orders, but overall the food was ok and the service was better than before.
It's our first time back to this restaurant after it's renovations. The restaurant looks better and have more tables and booths now since they removed that sushi 'boat' thing in the middle. And it looks cleaner than Fish on Rice (Kingsway).
It's an AYCE so my expectations weren't really high. It seems most places have a 'regular' menu and an 'exclusive' menu. We opted for the regular menu as most of our favourites are on there already.
Agree with some reviewers that portions of sushi are 'bite-sized', but it's all-you-can-eat, so, eat all you can. Nothing really makes this AYCE stand out from the rest. It's fair. Most of the time now we choose our AYCE restaurants depending on where we are. Still looking for that one place that we would actually drive to if it's out of our way.
Most memorable moment: They actually put prawn tempura in their Dynamite rolls now. Before, they used to put yam tempura.
I used to go to this restaurant before their renovations and found it to be all right for the price. The hot food was served hot and the cold food was served cold. So once the renovations were completed I decided to give it another try. And I have to say, it was one of the worst experiences I have ever had at an AYCE restaurant. The hot food was barely lukewarm and I actually sent the vegetable tempura back since it was cold and so greasy I couldn't even eat it. The gyoza were also cold as was the agedashi tofu. I know that a person gets what they pay for, but this was not even worth $5.00, never mind the $10.95 a person pays for week days. I will not be back, not even for our usual group lunch dates that we used to have at this restaurant.
| 1. | Richmond (11.2 km) |  |
| 2. | Lougheed (15.6 km) | |
| 3. | Abbotsford (52.7 km) |
| 1. | Dairy Queen (0 m) | |
| 2. | Curry Express (0 m) |  |
| 3. | OPA! Of Greece (0 m) | |
| 4. | New York Fries (0 m) |  |
| 5. | Stonegrill @ the Met (0 m) | |
| 6. | Fit For Life (0 m) | |
| 7. | Arby's (0 m) | |
| 8. | Koya Japan (21 m) | |
| 9. | Garden Fresh Express (21 m) | |
| 10. | Thai Food (21 m) |
