A steak and seafood restaurant where you cook your own food upon a slab of dense molten rock heated at precisely 400 degrees Celsius. Entrees are cooked in their own natural juices and nutrients, so you'll be in store for a healthy meal.
After dining at their downtown location we thought the Metrotown one would be comparable. Boy was I ever wrong! First thing that caught my attention was the lack of ambiance. It felt like I walked into a Denny's! The service was very slow considering that it wasn't even busy during the whole time we were there. The appetizers took forever. It felt like I was on an episode of Ramsay's Kitchen Nightmares.
After a good half hour our apps arrived. And then a minute later our stone grill entrees arrived. We ordered a New York striploin and a lobster tail. My cut had too much fat and the meat wasn't tender. The lobster tail was tasteless and dry - probably defrosted. The desserts were okay, but you can't go wrong with the dessert right?
Also I was curious why they didn't have a liquor licence after 5-6 months since opening. The manager lacked the passion needed to run this type of restaurant. This obviously trickled down to the staff.
Nonetheless, I'm still going back to Stonegrill.........not @ the Met, but the downtown one!
Yesterday, my family decided to try out Stonegrill for dinner. We had never been here before and didn't quite know what to expect. We were promptly greeted by the friendly hostess and seated at a table. The ambiance of the restaurant is pretty solid, although the first thing we noticed walking down the hallway was the half dismantled fireplace area.
The server was knowledgeable and on her recommendations, we tried out the stone entrees. We were briefly explained the background knowledge about the stones and walked through how to cook our steak and seafood entrees. The food could use some work, as it is also quite pricey. However, the service was great. The girls were very friendly and attentive. Overall they made the experience pleasant. The only reason I'd come back is for the service and possibly to try out their cheaper off stone entrees.
I never tried the Stone Grill before, despite hearing about it from friends, so I took the family down to the Metrotown location this past Saturday night. The food itself was quite good, and our waitress was kind enough to explain to us how to use the grill. I thought prices were pretty decent given the setting and the unique dining experience. Overall, my family and I had a great time and I would definitely recommend.
Any negatives? Two. First, I couldn't help but notice that the manager wasn't of much help to the super busy waitresses. Our poor waitress was busy cleaning up our grills when the manager kept giving her tasks, in front of the customers(!), and then he would go and take it easy by the bar. Just an observation.
Second, they should probably install some ventilators in the place. While we enjoyed the food and the setting, we also came out of the restaurant smelling VERY meaty. Just something to keep in mind for future patrons. But overall quite delicious and at a reasonable price.
My brother and his girlfriend have been raving about the Stone Grill downtown so I thought that I would give it a try. Trying to call to book a reservation the girl put me on hold twice and didn't seem to know what was going on, but that was only the beginning. When we got there and were seated we were totally ignored for the first 15 minutes. No one asked us if we wanted a drink. No one came to take our order. After a bit the waitress finally came and took our orders but STILL did not take our drink order. I finally asked her for an iced tea, which never came because she forgot to write it down.
The food was only mediocre at best... cold fries on the side of my steak. But the worst part of the entire experience had to have been the staff. They walked around like the did not want to be there scowling, not a smile, not a hello, nothing. Also, they were very inappropriately dress. One girl's skirt was so short you could see the bottom of her bottom sticking out of it while the other two kept pulling up their shirts.
For an expensive meal, and crappy service I don't recommend anyone to waste their time or money going here. You'd be better off eating in the food court. At least there you'd get prompt service and maybe even a smile.
Stonegrill recently opened in metrotown mall and the other day I decided to try it out for lunch. I was greeted by hostess and promptly seated, Within a minute of sitting down my very friendly waitress came and filled up a cup of water for me, asked me how my day was going and told me she would give me a minute with the menu (which was not even a menu just two sheets of paper!!!). I asked to see the drink menu and she reluctantly informed me that they were not yet licensed, not that big of a deal but still disappointing. I settled on the bacon cheddar burger and for a burger and potato wedges it took a little longer than I expected to be made. It was pretty busy so I brushed it off. I noticed my fork was dirty and asked another passing by waitress to grab me a new one and she did with a positive attitude. The waitresses were all very friendly and talkative however I found myself being distracted from my meal by watching their manager (??) frantically scolding them for not doing things correctly . . .I wouldn't have noticed any problems with the service until I saw them getting into trouble!!! In the middle of serving customers!! I asked the waitress if she was getting into trouble and she told me that everyone was from different resteraunts (i think she said she was from dennys or some place like that) and had their own way of doing things so they were all trying to mesh into ways that worked for everyone, which is understandable I guess ... anyways my meal was alright, better than the food court and the waitresses were cute and bubbly, I will come back soon to try out dinner on a stone and write a review on how that goes!
I went last night with a good friend.
There's a corriidor leading into it and the service was absolutely outstanding. We had several waitresses check on us and all of our requests (bring the bill right away so we could leave earlier), having out own take away box because we had to leave earlier to catch a movie, and etc. Each request was met with pleasantry and I was not expecting such good service (in general, because i tend to be a little cynical).
Anyway, the food (mozarella chicken burger with outstanding potato wedges) was classic food. With tip the order came down to $15 (didn't get a drink or dessert). The ambiance combined with the upperclass food service was definitely a reason to go back!
I suggest you try this place and decide for yourself. The restaurant itself's decor is also pretty nice, and the fact that it's not obscenely busy is a plus.
My friend and I were walking around metro town and we pondered upon stone grill and decided to have dinner here. We saw commercials on TV of this place so we decided to finally give it a try. We both ordered steak and it came out as a piece of fresh raw steak on a sizzling plate of rock which was very interesting. We thought it was a fresh new experience as we get to cook the steak the way I liked it with every piece. It was a much different experience from The Keg or Earl's where the steak comes out done the way you like it.
The cons of this place I would say is the ambience, it doesn't exactly put you in "steak mood" as the lights are quite bright. The price of this place is also not exactly the cheapest place to eat, but it's definitely a neat find. I would come here again on a special occasion!
I should have written this review as soon as i left this restaurant while walking back to my car. This is by far the worst restaurant period. It should be closed.
Me and my brother were starving one day and we were at metrotown and saw that stonegrill had opened up there. I had heard great things about stonegrill (downtown). So i figured why not. Usually steak and seafood restos are suppose to have a dim lit very cozy feel. This place was very bright and it did not feel at all like a steak and seafood place.
We both ordered the lamb burger which sounded very appetizing. Our waitress brought us waters and thats it. Didnt even ask if we wanted anything else to drink. When our burgers came you could tell they were frozen and had been sitting for a while. They were disgusting. The ketchup came in those paper dixie cups that you get from McDonalds (no joke). Our waters didnt get filled until just before the bill arrived. This all occured during diner time. There were only 3 tables filled in the whole restaurant. So nobody was busy. There was no excuse for this service of this horrible food.
I am a food junkie and i know good food wen i see it. This food was not at all appetizing. I have not been back to give it a 2nd chance and probably never will.
thanks for reading.
I had been here before but assumed that it was just a one off bad experience because the waitresses were distracted with decorating for Christmas.. However, I was very wrong. We stood at the entrance, very confused as to what we were to do for a few minutes until we were hollered at by a waitress to come into the restaurant. If you have ever visited the Stonegrill before, you likely noticed a long hall or an entrance. At one end stands a lonely hostess desk, at the other end, stands the restaurant. Which can be very confusing as it isn't posted weather you are to seat yourself or wait there.
When we were seated, we asked to be moved, which was our own choice. The waitress reluctantly moved us. I picked up the drinks menu and my fingers became covered in a sticky film, which I informed the waitress of upon her return. She did bring us another one and asked if we would like any drinks, my boyfriend ordered a beer and she ran off to get it, without even asking me if I would like a drink!
We scanned the menu and noticed huge jumps in pricing, anywhere from eight dollars to thirty. We opted to simply go for a burger as we wanted to get back to our shopping. We called her back (as she didn't come back on her own, all four of the staff seemed to be chatting away by the bar not paying attention to anyone but themselves.) I ordered my drink right off the bat so that she couldnt leave and forget me this time and then my boyfriend and I ordered the lamb burgers.
The burgers came out very quickly and looked to be frozen patties covered in grease between two discount buns, snuggled up against a single lettuce leaf and one slice of tomato (taken from the end!) I simply thought to myself, well you get what you may for I suppose, and reached for a fry. The first fry was amazing, the seasoning that they use is very nice.. My second fry however was cold and spongy... I waved over the server and let her know that some of my fries were cold... She grabbed our plates and tried to take all of the food away. I informed her that the burger was all right and that perhaps she could bring a side plate before taking our food away... She held on tight to our plates before figuring out what I was asking.
When she came back with the side plates she informed us in a very unfriendly tone that I was wrong and that the chef said that the fries had just come off of the grill. Here is the thing, I have worked most of my life in a restaurant. You do NOT tell the customer what the kitchen says, the customer is ALWAYS right, even when they are wrong. Its a simple " I am very sorry, I will get that fixed right away."
My poor boyfriend was sitting nibbling at his fries with an empty beer glass in front of him the whole time as she was telling me off.
Eventually the fries did come out,all fresh and every one of them was piping hot and delicious.
I should let you know that this is a mall venue and I hadn't expected amazing food, I was polite to the young woman the whole way through the meal service. What bothered me most was the lack of personal skills and the lack of serving skills shown by every one of the service staff working that day. Their manager should put more time into training his girls. Its not that they were horrible, I think that they just simply didnt know better which can really rub guests the wrong way.
This place has the potential to be great, the location is cool, it has its liquor license... But they just blew it with lousy service and mediocre food.
Saturday night with boyfriend and we just came from the movie and I was hungry and I was on a healthy diet and i had heard about the seafood and steak served on a hot stone and has no marinade making it healthy. We went and sat at the booth near the kitchen. It was busy and grew slowly dead and we were the last ones there. I ordered the salmon fillet it was very nice and hot. But the veggies on the side were very salty. My server asked us how everything was and I was quite worried to ask her a get a new batch of new veggies that were less salty.She came back to refill our cups again even though it was just half empty. I finally asked if she wouldnt mind and make me a knew one she smiled very sweetly and said it was no problem at all. Very nice girl I might add, she came back with a huge bowl of veggies and it tasted much better. She came to make sure everything was good and I responded that she made my day. Usually some servers would get all annoyed doing these little things but she was very sweet. She let me know what dessert they had and I chose the creme brulee. I had to be picky and ask her to make sure the sugar was thin and it was odd at first. The creme brulee was cold and I asked her if it was supposed to be like that and she yea it did and that in other restaurants it would be warm because the sugar hasnt been fully harden so it would be warm because it has come out too fast. At first I thought i was odd and every bite i took of it was amazing, I really enjoyed it and just how i liked it not too much sugar and on the side of the creme brulee there was strawberries and i ate with creme brulee made my very guilty pleasure less guilty. All I can say is yummmmy! What made everything else better is my boyfriend paid for it and I had all of it to myself:)
We come to town every 6 months and had liked Ricky's because it was much nicer than the food court, quiet, good food and good service. So we figured we'd give its replacement a try. What a depressing experience. The hostess who was very nice had to wipe down a table for us to sit by the window. I only mention this because the restaurant was almost empty and no one seemed to taking care of the tables. We waited over 15 minutes for water and menus, watching the manager eat his dinner and stand around paying no attention to the customers. I will say, once our waitress did show up, she always made sure our glasses were full and that our meal was quick. They must not have their liquor license yet, as the bar was unstocked. I was asked what I would like to drink, but there was no list anywhere of what they had available. As it turned out they did have a selection of soft drinks and juices, but there was no way to know that. I ordered the kobi swiss and mushroom burger medium with a salad. The salad was quite tasty, not the usual bland iceburg lettuce with a nice if salty vinaigrette dressing. When the burger and salad arrived, I would have liked pepper for the salad (There was no salt or pepper on the table, let alone fresh ground.) and ketchup or a steak sauce for the burger but all they could come up with was au jus. But if your burger is severely undercooked and the tomato was a pale sad slice, I'd think you'd want to help disguise it. When I said I couldn't eat the rest of hamburger because it was uncooked, the poor waitress apologized but made no offer to fix it or do something to make it better. Probably not in her power. Here's where the manager should have stepped in and offered a replacement, a free dessert, something, but he seemed completely uninterested. Of course, they had the most modern charge machine to make sure you could pay for your dinner, but that does not a good dining experience make. So to recap, they were missing many of the basic elements of a restaurant; beverage menus, condiments, food quality and managerial service. As I said to my friend as we were leaving..."Please don't make me come here again."
Lunch time on a Friday.
We were seated in the same servers section and she remembered us and our drink orders - Very good!!
I had the Chilli Dog on our servers recomendation and she was spot on! A foot long wiener with chilli and dollop of sourcream and Guac in the centre - it looked great. It even came in it's own rectangular ceramic serving dish :) It was tasty, filling and at $8.00 you cannot beat the deal. No sides with the Chilli Dog.
My 2 colleagues ordered the Lobster Panini - one liked it, the other did not. It looked kinda boring and tastless to my eyes...
All in all, another good lunch!
My boyfriend and I didn't have any sleep and we heard that there was breakfast at Stonegrill and it sounds better than IHOP all that grease. My boyfriend and I just felt gross thinking about it so we came in and gave it a try. The hostess was nice and sat me by the window and it was dead. My server vivian was very sweet, she came in and poured water for me. I got coffee and the eggs Benedict with hash browns and toast and my boyfriend got the stonegrill burger with yam fries. We both enjoyed out food very much value and portion of the food was great. Vivian was coming by to see if I was doing good and reilled my cup of coffee. She also gave me a really good insight on the restaurant. This Is bettter then the food court and a very nice place to eat and great breakfast. Where are you gonna find some good breakfast these days or eggs benedict? Not at IHOP or even rickys for that matter I never stepped in there I heard it was just horrible and didnt look that great either
I thought it was pretty fun cooking my steak on the stone >< ...not very tasty cuz it comes with only a little sauce but at least the food is freash !
The regular price is not very cheap but my bf and I happend to get lucky becasue they are having this promotion that is $ 49 dollars combo.....we had steak, BIG salmon....prawns and other stuff ...and a salad. so it turn out to be pretty good deal !
Our server is so cute,she was very sweet and chatty....
hmm ...the ambiance is ok.......its in the mall ....not so much view ...and a very weired LONG entrance LOL
and I was actually very suprise that they have very cheap burger !! ( the next table ordered it ...looks GOOD) I think if i go back I wanna try the burger ><