I used to go to St Germain occasionally to buy a small treat after a long day of shopping, but I don't anymore. Although their baked goods are decent and well made (presentation-wise), it's their rude service that hinders me from making a return visit ever again.They have this line up system where you're supposed to pull a number and wait in line. I haven't been to the bakery for a while, so I forgot about their rule and waited in line without a number. When I was going to pay for the item I chose, the lady at the register was very rude and said how I wasn't supposed to take the item off the counter myself and should wait for my turn. Well, how was I supposed to know that? She could have told me in a more polite way, yet she was demeaning and very disrespectful. I saw other people taking stuff off the counter by themselves, and they didn't get a lecture on that. If they wanted to prevent people from taking the bakery products off the counter by themselves, then why not display them in a glass case instead of on the counter for everyone to take? When I got out my metro card (I work at the mall) and politely asked if I could use it or not, she told me: "It's already on sale, and you want a discount?" I'm not expecting spectacular customer service at a bakery, but the manner that the woman treated me was just plain insulting. I'm not saying all the workers there are rude, just the one particular woman that I unfortunately had to encounter. Such a shame, really, because I do think their baked goods are up to par. Now, whenever I pass by the store, I lose my appetite and walk away with no intention of ever returning again.