I passed by the store today after shopping at Metrotown and saw lots of people lining up to pay. So, after being ignored by the servers for ten mins, I finally asked them if I could b served, apparently the people behind me paid before I did eventhough I lined up in front of her. Crazy!!! Anyways, I got the chocolate hazelnut swiss roll and it was great, it was fluffy and not too sweet but the flavour was a little bland. Meaning, my bf didn't even know that he tasted chocolate in the roll. The cake base itself was very good, nothing compared to the birthday cake I got last year that tasted awful. I'll come back again to buy more swiss rolls.
Went to the store to pick up a cake today. I stood in front of the counter and waited for a few minutes for someone to help. But no one was there except for the cashier and a lady sweeping the floor. So I waited in line for the cashier to help me. When it was my turn, the cashier had a cake in her hands and asked whose cake was it. Since it wasn't my cake so I moved aside for the customer to pay. The cashier never ask me what I needed, instead just proceeded to help other customers. So I said to her I needed to pick up a cake. To make long story short, she called someone to take out the cake from the back while I continued to stand there. After they brought out the cake, I had to lineup again to pay! I practically lineup twice to pick up the cake. Not a word of sorry, not a thank you. Though I didn't expect much service from a bakery, but having to lineup twice is ridiculous. Yes, their baked goods are good, but I will not go back again after such a negative experience. Their management team should seriously consider providing better customer training for their employees.
I used to go to St Germain occasionally to buy a small treat after a long day of shopping, but I don't anymore. Although their baked goods are decent and well made (presentation-wise), it's their rude service that hinders me from making a return visit ever again.They have this line up system where you're supposed to pull a number and wait in line. I haven't been to the bakery for a while, so I forgot about their rule and waited in line without a number. When I was going to pay for the item I chose, the lady at the register was very rude and said how I wasn't supposed to take the item off the counter myself and should wait for my turn. Well, how was I supposed to know that? She could have told me in a more polite way, yet she was demeaning and very disrespectful. I saw other people taking stuff off the counter by themselves, and they didn't get a lecture on that. If they wanted to prevent people from taking the bakery products off the counter by themselves, then why not display them in a glass case instead of on the counter for everyone to take? When I got out my metro card (I work at the mall) and politely asked if I could use it or not, she told me: "It's already on sale, and you want a discount?" I'm not expecting spectacular customer service at a bakery, but the manner that the woman treated me was just plain insulting. I'm not saying all the workers there are rude, just the one particular woman that I unfortunately had to encounter. Such a shame, really, because I do think their baked goods are up to par. Now, whenever I pass by the store, I lose my appetite and walk away with no intention of ever returning again.
I agree with the previous review about service at this location. I picked up a cake for my friend's birthday. The price by the cake said $22 and I was charged $30. When I asked about it the cashier growled "eight inch. thirty dollar" and started shouting in Cantonese (I think). Other staff looked on laughing at me. I should have walked. But then my friend's name was on the cake and I didn't feel right to leave. The cake had little substance and too much cream. All in all bad service and so-so quality.