It is very rare that I leave a Red Robins restaurant dissapointed (but it does happen on a rare ocassion)

I have been patroning at Red Robins for a few years now and I don't really need to talk much about the food, I am really impressed with thier good food (Ok, it's not gourmet or anything, but it is really good and well worth it for the clientel they serve)

Anyhow, on one of my recent visits, I had come for a friends birthday party, and I ordered my usual double burger and fries. Didn't take too long for our food to arrive. When the waitress was bringing my food she accidently tripped a little and my burger had fallen, but she caught it. She then told me she would get me another burger. I told her not to be ridicoulous and that I had no problem and would eat it. She then told me that while catching it she poked her finger a little bit in the bun (again I told her not to worry and it was only a burger bun and I am sure it's fine) She then told me that my burger was on the house (Free)

I would assume that most restaurants would take advantage of the situation and just say "ok, thanks" Red Robin however didn't charge me for thier burger (even though it was a perfectly good burger. I admire thioer excellent customer service.

I've also tried thier fish items, wings and cheese sticks which all taste good.....I wish maybe the cheese sticks could be bigger, but I guess now with the price of cheese it is almost worth the same as gold (LOL)

Anyhow.....Great Job Red Robin.....Will be patroning alot

I will not order their fish and chips again. The batter on the fish is too heavy. The fries are good, though. Their Red Robin burger, on the other hand, tastes great, though a tad dry. Service is good. They seemed to have way more servers than they needed on the day we visited - or way fewer customers than they expected.

1995 was the last time I stepped foot in a Red Robin and fast forward 14 years later, I found myself at the Metrotown location for a late night snack with old friends.

Food: Similar menu but of course the pricing has gone up. It's very similar to Boston Pizza next door but lacks the comfort food selection that I enjoy at White Spot. The fries are flat wedges and perfectly fried...yum. The soup tasted canned and the caeser salad was overdressed. My banana milk shake was pretty good.

Service: we lucked out and got the older male server who seemed experienced and relaxed. Very casual,friendly service and he even remembered orders despite our constant chair hopping. He threw in free fries on the house when they ran out of onion rings. Service checks were made and he offered to bring separate bills, a thoughtful gesture I always appreciate. Food came out relatively quickly and hot. One minor negative point was that the inexperienced hostess took about 10 minutes to greet and seat us, even though the restaurant was only 1/3 full.

Value: I remembered RR being a cheap place for teenagers to eat in. Maybe I still have 1995 pricing etched in my memory but I found the pricing higher than what I expected for a causal burger/shakes joint like RR. For value, I rather go to White Spot for burgers/fries or pay a few extra dollars and go to Earl's. Or...my new favourite, Les Faux, which is on par with their mains.

The ambience is still very much intact - red furnishings, uncomfortable chairs, and booths scattered throughout - of course with a modern twist with flat panel TVs and modernized bar. The crowd was young (under 20) with groups of young families. For a Monday evening, it was surprisingly lively. A table nearby celebrated a birthday and I got to hear the "Do we have a birthday here?" song..it was nostalgic.

I came in expecting passable food and service but I was pleasantly pleased my old highschool haunt didn't disappoint. I may return one day to order clucks and fries.

I started dining here 15 years ago and have been back hundreds of times. Most of those visits came in the first 5 years though.

The food is not too shabby for chain restaurant food made by kids who could probably care less. They have some quite tasty burger creations, much more interesting than the typical burger place. The rest of the menu is just so so.

Service is hit and miss, more miss in recent years than hit. Service was great there many years ago but something happened (I think they changed ownership) and it slid. I would say the service is better here than other locations I have visited (Capilano location has always been terrible for us).

My fondest memory of this place is how cheap it used to be back then - $6 for burgers, $3 for dessert. We used to eat a plate of nachos, have a burger, then sometimes even dessert (for about $20 including tip) - couldn't even eat half that much these days.

Met my wife there because she didn't have anything ready. I really hoped that this place would be cheap and good but the food was a let down. I ordered the "standard" plus cheese ( you pay an extra 1.50 for cheese). The burger was quite dry and not very tasty, could barely see the cheese and could not taste it at all. The fries tasted okay but were likely frozen based on the taste. At least they give you a lot. The bun simply does not stand up to the filling so they could try something better for that. You do get quite a decent size dish of fries for $4.00. They would not accept modifications and the sauce was missing. The waitress forgoit to bring after being asked twice. Wouldn't move us from the area with the kids. They have a long way to go to get even close to other burger places in town. Tip for the waitress zero.

Watching this guy ( Byron ) move in and around his section was interesting, he took care and mingled with the patrons easily all the while doing the necessary requirements: taking orders, serving, cleaning. It was his ease in conversing and appropriately timed goofiness that made being in his section enjoyable. The guy

Now having said the above, I wish the food and ambiance followed the same suit. In a nutshell the food was below average, $12 burgers, $10 caesar salad, kids' dishes, all not very unsavoury. Blah, small portions i.e. unlimited fries but why not fill the cheapy plastic basket initially rather than giving 6-7 fries and then forcing customers to ask for more? No "wow" in the taste or presentation. I bet if you looked into the kitchen you'd see mostly young people who were given their first job.

The place was filled with a motley mix of families with young kids, young people grabbing the ubiquitous burger joint fare, after work crowd having drinks, and post Metrotown shoppers.

The decor hasn't changed since I first went to a RR in the early 90's, so no need to comment more on this subject.

If you just want cheap alcoholic drinks & boring appies in a 90's setting then you won't be disappointed. Unfortunately I'm way past being this easily impressed.

Decided to give Red Robin's a try for once, and definitely will never go again. Server was rude, terribly slow, and un-attentive. Food is fairly standard, and arrived in nearly an hour. Didn't know making a salad and a quesadilla when the restaurant is sorta empty would take that long. Atmosphere is alright, overall a forgettable experience. Would not recommend to friends or family.

I've been to this restaurant a bunch of times over the last couple years and it's been consistent. I just stick with the burgers and fries because they've always been good. Some burgers are messier to eat than others but I like them. Bottomless fries, can't go wrong with that.

My wife varies her orders. Last time she ordered the Clucks and Greens. It was okay but the cheese bread hardly had any cheese.

Service is good. They're quick and attentive though the small talk when we get seated seems forced.

Usually after a movie, me and my buds come here to grab a meal and go some place else. I don't think I'm lucky, but every time I go to RR, I always get outstanding service. One time, we had a waiter refill out drinks CONSTANTLY, NON STOP. That was awesome, until I was kinda sick of the drink >.> I've had most of the burgers. Nothing too impressive there. Decent really. the washrooms are refreshing. :D Cheap drinks

I used to go here once a week 5 yrs ago when I worked nearby, I went to RR recently and it was the worst experience I've ever had at a restaurant, slow service, cold food and employees that had their asses hanging over the rails while they chatted with their co workers! It took 20 minutes to get a fries refill, I won't be coming back