Went to Brentwood Mall 2 weeks ago and had decided to go to check out the food court. I saw that they had Quizno's there and thought 'Hey, yeah they have the $5 Sub special going on'
Service: I ordered the $5 large Turkey Club (which came with Bacon) but I didn't want bacon, so I asked the young lady if I could get just a just a little extra turkey. She said she didn't know but would check with her manager/owner (who was at the backroom counting money with the door opened so customers could see him)
She told him my situation and asked if I could have a little extra turkey since I didn't want bacon, and all this guy who appeared to be the owner (but might just be managment) shook his head 'no' while counting his precious money. He didn't even say a word or come out to talk to me (even though I was less than 2 metres away) just shook his head 'no' She offered her apologies which was nice (she gets the whole 5 stars) got my sub and left
Food: Excellent, much better than Subway in my opinion
Value: For what I got 5 stars (even though the Manager/owner was being a silent jerk) but only gave value 4 since the other items are more expensive and would had gotten no more than 3 stars.
Ambiance: It's a Food Court. Need I say more?
Conclusion: Though food was good and the $5 sub deal was good, I won't be back, as I was not pleased with how the manager/owner handled the situation. I'd rather eat at KFC in the mall (even if it is greasy) or even leaving the mall and going to Subway which is across the street sounds like a better idea to me. The way the manager/owner handled the situation was something else.