We are regulars at Pho Hong. Despite the dirty seats and dingy ambiance, we like the food. If you can look past the worn out decor and unfriendly bordering on rude service, the food is quite good, especially compared to other choices in the area. We usually get the deal with the large pho and spring roll for $8.50. Not a bad deal, serving size is really good compared with other restaurants nearby. However, I can't stress enough you have to look past the dirtiness - many times I've had caked on food on my tea cup or greasy chopsticks.
A previous reviewer called this the best pho in Burnaby and I have to agree. After a long absence from town the first thing I needed was a big bowl of delicious pho. I was not disappointed.
I had the BIG pho with beef brisket and my beloved dining partner had the small pho with brisket and tendon. The beef was tender and tasty and the broth had a distinctly beef savour, and no MSG that I could detect. Best of all were the noodles, which were slightly chewy and cooked perfectly. I Also enjoyed a spring roll, which was about a 7/10.
The decor is a bit dingy and could use and upgrade. The staff are all business and not exactly what I would call friendly, but I came to eat, so the ambience wasn't a huge issue. If you focus on the superb pho, this is not a problem.
After trying this joint twice in 2 days I can say this is a good place for a pho.
Pho Hong is by far my favorite place to eat Vietnamese food in Burnaby. Although they have many items on their menu, my favorite is definitely the Bun Bo Hue (sp?) which is the spicy pork rice noodle (spaghetti-like noodle). Other items I really enjoy here are the chicken rice dish, spring roll w/ vermicelli, and obviously the pho. Everything is under $10 and there menu includes tax.
The ambiance is a little dark (it used to be an Italian restaurant) and beware if you're heading there for lunch on a workday. You'll return to work smelling like onions and broth.
Dropped in this Sunday evening because of all the good reviews in Dinehere. Everything okay but nothing special. The broth not up to scratch as compared to other pho joints. Too cloudy and bland. Prices seem to be lower than others and I liked where you could order sides such as bean sprouts, more meat, or noodles for $2.00. Observed the staff at work, efficient but not a smile amongst them. All had that dour and grumpy look. Passable but for me it's the Pho Hoa 4 blocks west.
Food:i had the small #10. decent size for a small. tendons, tripe, brisket was good, but there was this fatty flank which i didnt enjoy too much. i think next time i just wont have the fatty flank. had the pork/shrimp salad roll which was kinda bland had it not been for the peanut sauce.
Service: typical. nothing extremely bad nor outstanding.
Ambiance: decor is a little strange b/c it use to be a greek restaurant i think but doesnt bother me.
Overall: the pho was pretty good except for my choice of the fatty flank. i'd come back for the pho should i be in the mood.
We dined here based on the positive reviews of some of the patrons. We've visited this location in the past but didn't find anything so special about it. This time I thought maybe they have improved. Normally, we always go to their other location in Fraser St which is still the best PHO in Vancouver. We were seated promptly and our order of pho came in very quickly. The portion is big and come with lots of meat (LARGE BOWL is $7). On our first bite we can tell that something is not right. First, the soup is bland and lukewarm, .. and it's about to get worse, ...you can smell the rice noodle packaging! Now the beef brisket is dark in color and tough. I wonder how old is this beef been sitting in their freezer. In summary, my wife is very mad at me for taking her to eat there. My point is if you care so much about quantity than quality, then this place will fill you up for a small money. But if you like good quality pho...you better go elsewhere, Pho Thai Son in Broadway is pretty good but the best is Pho Hoang in Fraser.
The pho here was good. Excellent broth and noodles, meat was a bit tough. Service was there. However, the place is a dirty dump. I don't mind a bit of whatever here and there, but this place is covered with a sheen of grease that bothered me throughout my meal. I couldn't even bring myself to look at the banquette, but I know it was moist and sticky. I know, if a place is a dump on the outside then the kitchen must be as well. Probably right, but we were committed to the meal and too hungry to be bothered to leave and seek out another.
I've given this place a fair shake, I've been here maybe four times, but it's deteriorated to the point of no return visit by me.
Okay, so I am on a mission to find the best bowl of bun bo hue. I used to eat at this pho place quite regularly when i worked in Burnaby and had previously stated it was the best pho place in Burnaby and I still stand by that comment. However, I had never eaten Bun Bo Hue until last week.
I ordered the large bowl, and once again, the restaurant did not disappoint...it was a huge bowl. Loaded with noodles, cooked just right, not too mushy and not too firm. The broth seemed quite oily and had lots of spicy looking bits floating in it. It was loaded with beef brisket, pork slices, vietnamese ham and beef pork balls. No pork knuckle or blood here...
When I went, it was 10 am and it just opened, so I was the first one there. It took a while for the bowl to come, which normally comes within minutes when it is busy in there, but that's okay, the wait just made my dining experience even better.
Overall, i would rate the bun bo hue here at 8.5/10. I know this actually ties it with Pho Tau Bay in my previous post, so how can two exact scores produce a 1st and 2nd place???? Errrr....I don't really have a good explanation, so I'm not going to try to give a bad one....just go there and try it for yourself and you'll agree.
Server is quick to take your order- too quick I'd say. The last few times I've been there, they come up to the table almost immediately after you sit down. Then they come back to try again 2 minutes later. Then if you still don't give them an order, they leave and forget about you. Luckily it isn't too hard to wave someone down. The food comes out very quickly. The pho soup is amazing- the large bowls are $6.50 and you get so much food and it is so tasty. I think the spring rolls are great too. Decor could use some updating
Usually i order Bun Bo Hue which is the spicy beef/pork noodle in soup. DELICIOUS! You can smell the lemongrass and spices and broth is so delicious and comforting. You can get a special deal for a large pho and spring roll for $7.95! I can honestly say there are better restaurants that serve up Pho in Vancity but this Burnaby establishment is great for those not willing to make the travels to Vancouver. Service is good the waitresses are usually on top of things. Ambiance is lacking and the interior needs a major clean up but who cares if the food tastes good and your in and out in 30 mins?
I totally agreed that the staff are not friendly. I don't think they know how to smile. The booth seats are dirty and not the prettiest decor.
We go here often cause my kids love the Pho.
We were there on a friday night because I didn't want to cook. My son has a nut allergy and order the lemongrass chicken with vermicelli . We know that they sprinkle peanuts on top of this dish.
We told the waitress that he has a nut allergy and don't put nuts on his dish. She didn't really seem to acknowledge that I had made that statement. So I said it again and she nodded her head.
Our meals came and my son started to eat his food. After a few mins he started to feel tingly around his mouth and lips. He stopped eating and we asked the waitress about the nuts and she said, NO NUTS.
My son traded his meal with my husband. When my husband took a bite he found a peanut in the food. Asked and showed the waitress and she was "shocked" to see the peanut! She didn't offer a solution. So we asked to order another pho. At least we were not charged for the lemongrass chicken meal.
The place was packed around 1 pm. There were still many seats available. We were sat right away. The table cleaned right away. Waving down the waitress to get our orders taken required a bit of effort. The food came pretty fast and we got our beverages came before the food came. When the food arrived, the waitress placed the dish incorrectly. The rice for my lemon grill chicken were mushy and the chopped lettuce were not fresh. The lemon chicken was the only part that went right as the dipping sauce tasted bland.
My impression of the service has gone down. The waitresses were not very friendly. The waitress lack to care about customer service. When my friend asked for the bill, the waitress took the receipt and appear not happy that we requested for the bill. Anyways, I will be hesitant to come back to this place.
Been here several times. I feel that the Pho is pretty good. Better than than Pho Hoa down the street. It's a nicer place in here, although it could be cleaner. Their washrooms need definate attention.
I don't understand what is wrong with the people that run this place. Why have a business, especially a restaurant of all things, if you're going to be rude to your customers and never check on their table. They never offer you anything, or ask if you need anything else.
The place is alright inside. The price is reasonable. But like the last reviewer mentioned - they need a whole staff makeover. It's obviously a family-run business.
See subject line. Enough said.
They then gave me two salad rolls for free, but quite frankly, I had no appetite to eat anything. Place is poorly ventilated as usual. Washrooms are surprisingly clean, but that's not saying much...
It isn't my favourite Viet place but it's my mom's so we can't complain. Pho always tastes delicious because of their stock.
Lemon grass chicken with rice is also good
If you're looking for a place to spend $6-8 per person on a solid viet meal, look no further
I read the reviews and thought - why are all the Pho Hong employees leaving bias reviews here? For the record, I am NOT a Pho Hong employee and I do not speak one word of vietnamese (except Phnom Penh, good chicken wings, but that's a whole other review to come). I decided to see what the fuss was all about so decided to check it out tonight. All I can say is, WOW GOOD PHO! I ordered the large spicy beef and pork pho (#14, the round noodle as stated by epicurious, who I do not know). Although it was not really spicy at all, the bowl of noodles was delicious. The beef was tender and it tasted like a pot roast done in a slow cooker for 10 hrs, the pieces just broke apart. Unlike Pho Hoa, you actually get a large when you order a large, plenty of noodles and meat. Pho Hoa just gives you soup. And to top it off, it only cost $6.50, tax in. I didn't think it would be that busy on a Sunday night but place was packed, which is always a good sign. Definitely will tell my friends about this one. The only thing I suggest to them is to get rid of the red carpet in the dining area and replace it with tile.
If you're in a rush, I timed the delivery from ordering 2 bowls of pho plus springroll to the table on a Sunday night at around 6pm. 3 minutes!! That's including the time it took the waitperson to walk to the kitchen and drop off the order.
The pho isn't spectacular. The noodle is forgettable and the soup's just very salty water with a bit of broth. The meat is decent though and I quite enjoy the beef tendon and omasum.
The portions are about right, prices include taxes at $6.50 small and $7 large. Quite a bit of Thai basil they give you as some places really scrimp out.
Service is always great-- very prompt! Get a table right away, tea and utensils are ready and good attitude considering a pho place.
All in all, I'd recommend it if you're in the area and need a quick meal.
Went here on a monday afternoon for my usual fix. I have been going to this location for years now so it is my go-to pho place during the day.
Food: The pho noodles and the meat is always decent, not bland nor too plain. I love the beef soup broth. The spring roll I get always crispy, not too oily.
Service: Average service, kinda hard to wave down a waitress if the place is packed but normally it is ok. Funny how you have to go up to the front to pay your bill instead of the waitress giving it to you at your table.
Value: Love their daily special of a large bowl of pho and 1 spring roll at $8.50. Can't go wrong with this price at all.
Verdict: Will always be a patron at this pho place. My rating is 8 out of 10.
My title pretty much sums it up... I started coming here about 2 years ago, and I've been about 15-20 times...
Well, it's been consistent... Consistently quick and friendly to serve and seat you, consistently miserable, sour, bitter looking servers,,, they walk by, throw the menus on the table while looking the other way, and dump off the food when it's ready.... Never, and I mean NEVER come back for a quality check or to see if you want to order anything else... The person who take your money is ALWAYS very pleasant at the counter... I used to laugh about the way they talk to you as appalling as it was, but I soon got tired of it.... Especially after the 1 time when they were busy, they only had LARGE tbles available and they sat 2 of us in a large table (there were a few large tables available bu no small ones), served us tea and took orders, then when a small table opened up, the sharply told us to get up and move... Yes seriously... There were other empty large tables open, and the rush was ending, but no, we HAD to move...
Consistently they bring your food out FAST, like the other reviews say, it takes like 3 minutes, even when they're packed.... And the place in consistently busy... Likely because the pho is pretty darn good... BUT the place is pretty dirty, and it's gotten worse and worse... It's getting to be almost a dump... The bathrooms are bad, and there is grime on the walls...
Bottom line, a full on cleaning and an overhaul in the servers attitude would do this place wonders... As it stands it's charm is gone with us... Not likely to hurry back and return...
Stopped by this place today Sunday December 18, 2011(KINGSWAY BRANCH) before dropping off my daughter for work. Just wondering, how would they keep everyone happy. The food we ordered tasted horrible and you can easily tell when it's reheated and not fresh. The chicken was tough and dry it's like the meat was a leftover from yesterday and been sitting for hours. The broth was nothing special and too bland, their spring rolls tasted awful and greasy like chinese spring rolls. So we ended up spending way too much money. Vietnamese food is very familiar to us. There's really no point in coming to this restaurant again. It's not good and definetely not authentic. Just get some popcorn or Fries across the street at Wendy's save your money instead!