Went with the family, and they were just cleaning up a table. As the waitress was wiping the table we indicated the seat was quite dirty and she used the same cloth to wipe it down leaving it wet. We had to ask her for napkins so we could wipe it dry to sit down.

Proceeded to order two #3's (beef and tendon pho) , one #13 (house special, pig feet w/ rice noodle). Even pointed to the items on the menu as the waiter looked and confirmed.

Another waitress came out with THREE #13's. We told her NO, we did not order all these, she again replied "Number 13??". She didn't understand English very well. Eventually we showed her what we ordered and she took the extra two back. However The #13 didn't have any pork! We called the same waitress over and she said they ran out and gave us beef instead. I told her, shouldn't you have told us before you gave it to us? She again repeated they substituted and walked away..

We also didn't get basil w/ our bean sprouts while everybody else did requiring us to ask the waitress three times for it, granted the place was very busy it should not be hard to mess up an order as simple as this.

Absolutely baffled by the service and left no tip, i will NOT give this place my business again and considered asking for the owner.

The food was nothing special, and I had visited this place several times before without such appalling service.

Their ambiance is ok, their service is also ok, but their noodle in soup is what keeps this restaurant going. Not only their food is what keeps it going, but also their business hours. This is one of the best 24/7 restaurant in Burnaby, every time I go their soup surprises me.