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3.5
  • Food3.5
  • Service3.5
  • Value2.5
  • Ambiance3.5
  • Reviews40

Pearl Drops Teahouse

422 Willingdon
Burnaby, BC V5C5G4
Tel: (604) 299-8975
Neighbourhood: Burnaby Heights
  • Cuisine: Bubble tea
  • Price: $ ($15 or less)
  • Reservations: Large groups only
  • Hours: Mon - Thu: 11AM - 11PM, Fri - Sat: 11AM - 12AM, Sun: 11AM - 11PM
  • Pearl Drops is a contemporary Asian teahouse providing a modern twist on an ancient beverage.

Reviews

Displaying 1 - 20 of 40 Reviews FoundSort: Useful | Helpful | Reviews | Date
Laugh in the face on Bubble World
By epicurious of Burnaby, BC (507 Reviews)
Submitted Tuesday, August 29, 2006 - 3:36pm [Dine in]

I live by Pearl Drops and have always driven by the place wanting to try it out. I finally did that on Saturday night. I'm not kidding when I say this but, it's Tuesday, and I've been back for tea four times. I can't get enough!! Before I swore by Bubble World claiming them the gods of bubble tea. Now, I don't even think they should call themselves a tea house.
Pearl drops has a huge menu range from black teas, to green teas, to matchas, to fresh fruit drinks, to lattes. I am totally hooked on their "Iced Roiboos Tiramisu latte". What sets this place apart from all the other bubble tea houses is that they use real tea steeped from tea leaves in their drinks. And they steep their teas using steam!
At under $5 a drink, it doesn't burn a big hole in your pocket. And if you're like me who want to enjoy tea all the time, they sell loose tea as well. Give this place a try and you'll never go back to the other bubble tea places in town!
Look out for another Pearl Drops location opening soon.

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Lots of Parking
By hungryjo of Vancouver (175 Reviews)
Submitted Monday, April 14, 2008 - 2:36am [Dine in]

I like it how there's parking all over the place. The first time I went here was 2 summers ago. It wasn't a very good experience b/c I guess they just opened up and the service was reallyyyyyyy slow. My friend and I ordered to go and it took forever. Probably 15-20 mins, no joke. And the place was not full. There were barely any seating area, probably 3-4 tables. You can't expect this place to be packed if they don't have seats for people. I ordered the milk tea and my friends ordered something fruity. Overall, the taste was ok. I didn't really wanna go again.
But this year, I decided to give it another chance since it received top ratings on this site. I brought another friend this time and he thought we were at the wrong place because we saw 2 Caucasians working there. No offense, we just never seen a BBT place operated by "non-asians". So we went in, this time they had more tables and chairs. I find it a little weird that we had to order and get our drinks at the counter. Can't they just walk up to our tables and take our order like what other tea houses do? Anyways, other than that, the drinks were good. We were not too comfortable w/ the seats. The place had 2 types of chairs and they alternate them in each table. It just didn't make sense to me. Overall, it was a nice experience this time. They just need to work on the seatings, again. Oh yeah, they serve food and snacks now. I would like to try it next time.

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#2 in town
By chasiubow of North Van (675 Reviews)
Submitted Sunday, April 6, 2008 - 3:10pm [Dine in]

Mrs. C and I took some friends for some BBT here based on the mostly positive reviews. We weren’t disappointed. The place has a chic ambience with cool décor and soothing techno music playing in the background. The server seemed friendly enough and the whole place (even the well-hidden w/c) was tidy. They have a huge selection of teas, but I have to admit the menu could be better organized. In its present form it is confusing, and there is no need for that. I had a strawberry banana slush with coconut jelly that was so big I shared with my beloved. Our friends had almond milk tea, chocolate slush, and ‘heaven and earth’, which looked like a hot cup of Chinese tea to me. All were excellent, although I balked at the 5 bucks I paid for mine. After all, we were in the darkest corner of Burnaby. Okay so it was a big cup, and that may account for some of the price. This place is a truly great BBT emporium, and is almost the equal of Dragon Ball. It beats them in ambience by miles, but the tea at DB is one grade better.

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Great Tea with great selection
By aregma of Burnaby (116 Reviews)
Submitted Monday, August 20, 2007 - 11:48am [Dine in]

They make great fruit slushies and cold fruit tea drinks here, at around $4-$5 a drink. They use all fresh fruit (that I have had so far), and freshly made jellies to put in your drink for $0.5-$1 more.

They have some outstanding premium drinks as well for $6-$7 that I get if I feel like spending a little more.

Seating inside is very limited with only 3 tables, so I usually get takeout. It seems very popular with the locals, as there seem to be many regulars when I go there. Service is fast and friendly, and its always clean inside. I always want to go here if I feel like a fruit slush.

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Try their Matcha Milk Shake
By frugalgourmet of Vancouver (70 Reviews)
Submitted Saturday, July 25, 2009 - 3:53pm [Dine in]

This is my second review of Pearl Drops, but I just had to say that their Matcha (Green Tea) milk shake is amazing - just the right amount of sweet, creamy, and green-tea intenseness. I am always pleased with the creative drinks they come out with.
Pearl Drops offers consistency in product quality, service, ambiance and cleanliness.
The matcha milk shake with pearls is something that I will return for!
Highly recommended!

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My Bubbletea Costs $5?!
By A Fatty of North Burnaby, BC (75 Reviews)
Submitted Sunday, April 25, 2010 - 10:26pm [Dine in]

When I went there, the cheapest bubble tea was around $4. You can get the same stuff at Jumbo Cup or anywhere in Richmond for ~$3. There is no real food, just a few snacks. I do have to admit the bubble tea tastes alright, nothing bad about it. I would not come back though.

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Top Notch Establishment
By burnabygal of Burnaby (1 Review)
Submitted Monday, April 7, 2008 - 11:44pm [Dine in]

My husband and I love Pearl Drops! Compared to other bubble tea establishments, (and sorry for sounding like a bad song...) no one else compares. I mean, who else uses loose leaf teas in front of your eyes to make a typical milky green tea. Yes, they make you wait for the tea to steep in their steaming box, but the quality is more than worth the wait. Try their roast beef croissant sandwich. Superb! Sauce and seasoning spot on for this gourmet sandwich. Can't wait to try some of the other foods. Some of the previous reviews just missed the point (sounded a little too partial to Dragon Ball...mmm?) As for the other reviewer, this is not the darkest place of Burnaby! It's a great neighborhood to live in and visit.

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Love At First Site
By minimite of Surrey, BC (5 Reviews)
Submitted Saturday, March 22, 2008 - 9:22pm [Dine in]

I checked this place out the other night for the first time and it was incredible. The ambiance is awesome, the service was fantastic, and the selection was great. I've been to a lot bubble tea places and this one is the best! I had the Tiramisu Rooibos Latte hot and it was delicious! My boyfriend had the Raspberry Mango slush with Grape Jelly Drops...I had some of his and it was SO good! I'm not normally a fan of jelly, but this jelly is made fresh on site and it was great! I can't wait to go again :-)

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Good for Tea, not Bubble tea
By feel100 of richmond (29 Reviews)
Submitted Tuesday, October 16, 2007 - 12:25am [Dine in]

Because of perious nice comment and recommendation, that's why i came to there. Maybe i expect too high. The result is just ok.

For Bubble Tea, slush, even green tea latte, a lot of bubble tea house and coffee shop better than Pearl Drops.

I would say, if you go there for tea, is good. But not for Bubble tea. I order Stawberry banana slush, taste strange. I just finish 10%, i need to throw it away.

If you are living in Burnaby area, Big Head Bubble house is a lot better.

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I wouldn't go for the hot drinks...
By ieatoutalot of Burnaby (26 Reviews)
Submitted Friday, September 1, 2006 - 2:07am [Dine in]

Me and my friends have been to Pearl Drops many many times, and what we found is that their slush drinks are usually pretty decent, but if you order hot drinks i.e. hot milk tea, then the quality is not consistent...sometimes you feel like you're drinking tea water. So I would suggest going for the slushes coz it's a safer bet...And I also think they need to speed up coz it's not uncommon to wait for quite a long time for your drink to be ready...if you're in a rush, go somewhere fast~

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Renovations? THIS PLACE IS A WRECK NOW!
By bunni of Burnaby (16 Reviews)
Submitted Wednesday, February 4, 2009 - 2:50pm [Dine in]

Oh my gosh....I remember when this place first opened. I was in high school at the school nearby, and we (occasionally) skipped class just to come here for a great bubble tea. It almost brings a tear to my eye when I think about how bad it's become.

Food: Their teas used to be excellent. Excellent as in, "on a scale of one to ten....eleven." Now their teas are watery and have very little taste. I went in there last week and ordered one of their cold matcha teas with pearls. Paid almost six bucks, I think, and I could have put the water and whatever it was together at home! UGH! Thinking that it was just that drink, I went there a few days later and bought the taro bubble tea. SAME WATERY TASTE! I didn't even bother getting any food because last time I bought a sandwich and, for the portion size, it's not worth me spending almost an hour's worth of my wages!

Service: I thought it was bad before, but it's gotten worse. The younger servers are nicer, but whenever the owner serves you they're pretty cold and can be demeaning if you don't give your order fast. Of the three times I went there in the last two weeks, I was rushed through my order twice. No wonder why a drink costs almost six bucks....you have to force people to tip you for your bad service!

Value: No, no and no. Not worth it. I'll just go somewhere else for my bbt, thanks.

Ambiance: Again, probably why they charge so much per drink now. The restaurant looked great the way it was before....it was very homey and cozy. Now it's like your standard snobby cafe. Not impressed!!!!

Overall: This place needs to get their act together. I know I'm not coming back until something good happens to it.

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Long wait for food
By gluttony of Burnaby, BC (18 Reviews)
Submitted Thursday, April 17, 2008 - 12:19am [Dine in]

I have been wanting to try out this place after reading excellent reviews from this site. I managed to get two friends to go with me on one Friday evening. I got to the place early before 5 since we got off early that day. The restaurant was not busy just us. To our surprise, the service was very very slow. We each ordered tea/bubble tea and something to eat. I ordered Tuna, my friends ordered chicken dish and beef. Mine came first, and I waited for others to arrive so that we can start eating. We had to wait around 10-15 at least for the beef dish to arrive. Then another 15 minutes wait for the chicken. I have never been to the restaurant which served dishes for the same table with that much of the long time intervals in between dishes. The food tasted quite good though cold by the time we got to eat. We also ordered upside down cheese cake which was really good. I liked my fresh fruit tea but my friends ordered regular ones and they said there was nothing fancy about it. My friends said that they will never go back again. For me, I don't mind going back to try more fresh fruit tea but wouldn't go back for food (don't want the wait).

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Hate to say it...
By wooky of vancouver, vancouver (11 Reviews)
Submitted Saturday, April 5, 2008 - 12:32am [Dine in]

I know you'll all hate me for raining on the good reviews here.. but I came here for the first time with 2 friends last week after reading all these wonderful comments. A couple of drinks later and no food, we left quite disappointed. But first off, i will have to give credit for their drink menu. Lots of variety, very creative and drinks are refreshing and unique. Not the kind of menu you will find in any other bubble tea place in Vancouver other than Dragonball perhaps. Their food menu speaks differently though - mind you we didn't end up ordering any food. I wanted to try their shrimp gyoza, but they didn't have any. Disappointed. What's weird is that while they don't appear to offer full service (ie taking orders at your table) their food menu suggests otherwise. Fois gras and beef tenderloin? I mean c'mon, who orders those at the COUNTER?? Very weird. And to top it off, the girl behind the counter spoke WAYYYYYYY too softly, it was practically inaudible, and the place wasn't even loud. What's even more annoying was the fact that she didn't seem phased or aware of how hard of a time we had trying to hear her even after our repeated"what?? can you please say that again.." and the way she spoke to us was very indifferent, and very sloppy. I didn't find the place a particularly relaxing/comfortable place to chill. We took our drinks and left for some real grub. I was really hoping to like this place as much as everyone else, but perhaps i just went on the wrong night (it was a tues night).. i hope to come back for a more positive experience next time.

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No Real Watermelon Shakes?
By foodhedonist of East Vancouver (15 Reviews)
Submitted Wednesday, October 18, 2006 - 9:35pm [Dine in]

My friend and I finally got around to trying out the Pearl Drops Tea House. It was a struggle to find a time to go due to some unusual business hours. We are both addicted to watermelon slushes so we were really disappointed to find out it was only available made with syrup rather than fresh fruit. Instead, we ordered a blueberry and mango and both were pretty good. Service was friendly and very fast, probably because we were the only ones in the establishment. I'll definitely be back to try out some other flavours as the menu is very extensive.

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MMMm GOOD
By cee-licious of Vancouver (37 Reviews)
Submitted Wednesday, February 6, 2008 - 7:52pm [Dine in]

This is probably my next favourite place besides Dragon Ball on King Ed. I love how they actually use fresh teas. My favourite is the Strawberry Green Tea with pearls. You can actually taste the green tea and there are real strawberry chunks in there. Very reasonable price too. I don't go there as much anymore since its winter but it's probably a weekly thing during the summer. Everyone should try it!

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New (worse) management & changed recipes.
By tepidhobbes of Burnaby (5 Reviews)
Submitted Friday, March 12, 2010 - 3:31pm [Dine in]

I dropped by for a drink with some friends and promptly ordered our usual half-sweet mango green tea & matcha milk shake.

We've been regulars since it opened, so we had suspected that management had changed when we stopped seeing the owner/owner's wife, and when the entire staff suddenly changed. But we never really had an issue with that as our usual drinks were still made in the same manner. However, once we tasted our drinks, we realized that something was quite wrong.

The matcha milk shake was definitely less matcha-y in taste and flavour, and definitely more ice-y. It was sub-par.

Their mango green tea was the worst though, as it had a decidedly bitter tea flavour (think day-old over-steeped tea -- I'm not joking) and there was absolutely no mango taste. Mango always has a amazing aroma when you have it, but this one didn't even taste like mango, but was extremely artificial - almost like how food tastes after it's been in a tin-can for a long time (think metallic).

I brought it up to the counter to complain and the server informed me that it was because we ordered it half-sweet. He offered to add the remaining syrup to fix it. That was when I realized he used the term "syrup." When we first starting going to Pearl Drops, the owner told us that they always added the fruit and the caramelized sugar separately, so if you wanted it less sweet, it would still have all the fruit flavour.

After talking to my friends, they had all noticed a drop in quality for their drinks as well. Sad but true, Pearl Drops is no longer the best bubble tea joint in town.

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Disappointed and overpriced
By ieatoutallthetime of Burnaby (1 Review)
Submitted Friday, November 20, 2009 - 2:47am [Dine in]

A lot of people have rated PD as an excellent place to go, however, for the past 5 times that I have been to PD the service was slow since it takes on average about 5 minutes for them to make a drink, they overcharge for drinks and you can get better drinks within a 3km radius, and employees always appear to be having a bad day. Also, I don't understand what's with the chained down stamp (the stamp that they use to redeem 1 drink after 10 purchases) since the chain is significantly larger than the stamp...do they really think someone is going to really steal it? Finally, I don't think the price justifies the purchase. If I'm spending on average, $5 for a drink, which works out to be 30 minutes of work for the average student, I better be getting an amazing drink and some awesome service. None of which I receive.

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not my favourite
By kelisagirl of Coquitlam (4 Reviews)
Submitted Sunday, June 28, 2009 - 6:34pm [Dine in]

Pearl Drops used to be my "go-to" bubble tea place whenever I was in that area of Burnaby, but the last couple times I have been there, the bubble tea has been really watery and didn't taste good. I like that they use fresh fruit and loose teas to make their bubble tea, but the watery taste is just not good at all which, in turn, makes the teas seem really expensive for no reason. I won't be recommending this place anymore. :(

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Going DOWNhill
By goodfoodwanted of Burnaby (1 Review)
Submitted Tuesday, June 9, 2009 - 12:00am [Dine in]

This has been my second time back to PD since the change in management. The service was OK. The person/owner walked away from the cash register just when I was about to order. I waited a few minutes before a girl came out to help me. It is a good thing someone knows what customer service means. The owner needs to work on his customer service skills. He looks so angry as if customers OWE him . Learn to smile buddy. I was planning on staying with my drink, but aside from the girl who was well dressed, the owner looked so angry and the other staff member looks like a gangster wannabe. I didn't want to get shot so I left with my drink in hand.

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No Food?
By 4evrdiner of Vancouver (4 Reviews)
Submitted Tuesday, May 19, 2009 - 1:23pm [Dine in]

PDT is usually a good bet for me whenever I'm in the area and craving fresh bbt. My biggest pp is they don't have any food - again! I was craving their infamous coconut curry chicken, but was told several times that they weren't serving food! Their drinks are still good, for the most part. I heard there's been a change of ownership. Maybe the new owners don't want to serve food? Too bad, cause it was good when it lasted.

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