Okoman is a Franchise Japanese Restaurant with 150 restaurants world wide.
Had lunch here several days ago on a weekend. Came in, and was seated promptly, there seemed to be only one other table in the restaurant when we entered.
We looked over the menu, and ordered a lunch bento box, and their okoman combo. Then we waited over 30 minutes and they dropped off miso soup for me and my friend. Which was a little strange, since we didn't order any, and it didn't seem to be a sorry we are a little slow, since it was just dropped off and left. Our tea by that time was obviously empty, but the waitress didn't bother to refill it. We had a little button we can press to call the waitress, since we were in a booth and hard to see. I pressed the button and could hear it ring, but no waitress.
The okoman combo came about 15 minutes later, which seemed ok at best, and the fish didn't seem that fresh. then 15 minutes after that, an hour after we ordered, we got our bento box. Strangely enough, every time the waitress came, she didn't bother to take away any dishes that were empty, nor did she refill our tea until i asked specifically. Strange.
Then we noticed that the combo was missing an item, so we asked the waitress, and she disagreed and said the box didn't come with that. So I asked for the menu to show that it did indeed.. then it was brought out. The box itself was unimpressive and didn't taste fresh. The tempura seemed very greasy and the rolls seemed rolled while the rice was still very hot.
The place was new and seemed pretty nice on the inside though.
With the 1 hour wait in a near empty restaurant, the indifferent poor service as well as the mediocre food, I will never be back. Definitely try to avoid.
Went here on a Sunday evening. Tons of parking and tons of tables inside. There was just us and another table of 8 so not busy at all. Even with the trusty call button at the table it took forever for the waitress to come. The tea was nice and atmosphere decent - reminded us of the way Nagano looks.
So we decided to order a few basic Japanese dishes like the Chirashi Don and Nabeyaki Udon because we like to gage a Japanese restaurant based on these easy to make dishes. Even a Korean run Japanese place should be able to make these simple dishes. We also ordered an Alaska Roll, it was yummy but nothing spectacular. I like the Alaska Roll from Sushi California much better.
So after a good long 25 minutes our food finally arrived. The Nabeyaki Udon was yummy, good soup and noodles but missed the usual tempura shrimp that's supposed to come with it. The Chirashi Don was the most interesting. Normally it all comes in one bowl with rice on the bottom and all the sashimi on top. The waitress brought us a huge bowl with a bit of rice and a bottle of spicy sauce. Then a few minutes later, she brought the sashimi part of it on a plate! It was so weird because the sashimi was cut up into tiny pieces and plated with salad! So we tried it and it was only okay...kind of felt a bit gypped cuz it was such a small portion of sashimi and we were used to much larger portions elsewhere. I guess you get for what you pay for. =)
All in all a nice clean place to hang out with friends, but not sure I would go back - the food is very odd.
I've been waiting eagerly for this place to open for a while, as my bf works nearby and we keep passing by their OPENING SOON sign. We got in during their first week...
Firstly, this is a different brand of Japanese food. Think American food court Japanese food (but with much better presentation). It is not authentic, but still pretty to look at. It's not yet "fusion" but it is Westernized Japanese food for sure. We had several rolls and robata - nothing really outstanding but edible and was well presented.
Ambiance was good as with many new restaurants. Lots of rooms and booths (perhaps too many?) Looks very nice but can also make you feel like you're boxed in - good for privacy for each table I suppose.
Service was a little disappointing although I should note that I like the push button idea (push a button on the table and your server will come) Since it was opening week and they were pretty slow when we were there (2 servers, 2 tables including us) I wonder why it took the server so long to do a quality check on our items (she came pretty much after most of the food was finished) One thing that really bothered my bf was when our server came, she saw our empty tea cups as she cleared some dishes but never came back with tea. We had to push the button and ask for tea which was silly.
Value: Two people for dinner at just under $30, which included a complimentary cone on the house each as an opening surprise (nice touch). The prices are on par with other Japanese restaurants but for the quality of the food, I would say it's not worth it.
Skip this one.
Probably won't be back for a long while.
We tried out Okoman in Burnaby during it's Grand Opening. Due to it's slightly hidden location, the place was relatively quiet when we arrived.
Parking is plentiful, which is always a huge plus.
When we arrived, we were promptly greeted, and shown to a booth. As the place was newly renovated for the opening, everything was spotless and clean. For our Korean friends, Okoman is a Korean run restaurant, and as it's so close to "Korea town" there's Korean on the menus in addition to English.
We ordered a Salmon Nigiri, Tuna Nigiri, Maki Favorite's combo, and a Seafood Oden. The combo consisted of a California Roll, a BC Roll, and a Dynamite Roll. The size of the rolls was medium sized. Not as huge as places like Samurai Sushi, but bigger than your usual food court fare. The Seafood Oden was huge. There were 30 skewers of seafood in a wonderful soup base. In addition, the soup was filled with mussels, prawns, shrimp, octopus and squid. Suffice it to say we were stuffed silly after the meal.
Service was spectacular (possibly cause it was really quiet). Tea was refilled promptly, and waitresses were extremely polite. A huge plus was they have a neat little button on each table to call a waitress as they can't always see their guests in the booths.
Prices are reasonable, but I wouldn't consider them cheap nor expensive.
Overall, definitely a place to go again, and a nice quiet place to take friends and chat.
I've eaten in and have gotten take-out from this place many times ONLY because of their location and proximity to our house and because we have no choice there isn't any other sushi places close by that are open such late hours. The food is not very good and not worth the price. Consistently every time I have ordered take-out I end up sitting reading the magazines waiting WAY longer than expected. The last time I ordered $20 dollars worth of food and he said it would take 30 min's, so I showed up a few min's late knowing they take longer but I ended up waiting in my car for another 25 min's because he said they were 'busy'. There was only one person rolling sushi and he was running around like crazy. They are obviously under-staffed in the back and because of this the food is just bad to eat. The rolls are sloppy, not very good, same with everything else I have eaten from there.
When Okoman first opened I was like the majority of reviewers here, I loved it. It was my new favorite sushi restaurant in the area.
But as the time went by the quality really dwindled. The food doesn't taste as good anymore, the newly hired servers are incompetent. (You need to ask them 3 times for refills for your tea until they will listen).
Knowing this I decided to give Okoman one last chance, so i went with my friend hoping it wouldn't embarass me as much as I knew it could. Unfortunately for me, what i had assumed would happen, did in fact happen. It was worst than before. My friend ordered a Beef udon (not worth the price for the quality) In which she waited 20 minutes for. I waited, and waited while watching numerous take out orders being completed, and the people around us receiving their food. But after another 20 minutes, my food has still not come (It wasn't a very demanding order either, it was 2 tuna rolls and 2 salmon rolls) I inquired about the food, in which the waitress said "We have too many sushi orders today" in which i wish i replied (If you paid any attention to the people in your resturant, instead of the takeout orders, this wouldn't be a problem). After another frustrating 10 minutes, my friend had finished her food. I was outraged and cancelled my order, Won't be going back....
TLDR: I used to recommend this restaurant to my friends, and it makes me sad that the quality of service and food here have gone down the drain. If you like quality sushi and service, Please don't come here!!!!
After more than 20 minutes to get service it took another half hour just to get our order. The staff ignored us, was unfriendly, the miso was ice cold, the sushi was mushi and the prices aren't great. When it was time to pay I had to ask for the bill 3 times, then when it came she walked away without leaving a pen. Guess we were supposed to sign in blood... or soy sauce.
Really, Okoman was so spectacularly awful I would not send my dog there.
I'm probably a little hotter about this due to the fact that my son's diabetic and has to eat at regular times, but the service we got here was so sub par I couldn't let it slide. I love the food from this place, but their service is terrible. I'll tolerate a lot for good sushi, but tonight was really exceptionally bad.
Normally we order takeout. They tell us it will be ready in a half hour, we show up 45 minutes later and they make us wait a half hour for the takeout order. That would be a normal night.
This time, on our daughters birthday, we ate in.
A half hour before we talked to a waitress. Another 15 minutes for Miso soup. Another half hour before we got any actual food, and that only happened after my wife demanded something as our son was hitting a mega sugar low and needed food. Had we actually given him his insulin when the miso came he would have been leaving in a coma.
After an hour and 45 minutes waiting in the restaurant, my daughter had the simple rolls that she liked - thankfully as it was her birthday dinner - but nobody else had anything they'd ordered other than the sashimi miso and four peices of nigiri. A very appologetic waiter then told us that he couldn't guarantee that we'd be getting any more food any time soon as one of their staff had called in sick and they were backed up. The place was less than half full.
If a place can't handle a half full house because one person is away, they have staffing issues. I won't give these guys any more business. Their sushi isn't worth the wait.
Really, I've been reading these other reviews and find that the basis of the reviews are quite idiotic.
You go to a good sushi place and order a common combo you can find in a food court? Please, have some sense of taste and judge restaurants after you actually try something that's unique to their own.
Okoman, I go there almost every week.
Plenty of parking space, but I walk there because it's so close.
They have 150+ items in their menu.
Their specialty is FUSION sushi, a combination of eastern and western tastes. Go try their rolls from the "Special Rolls" menu. I've converted so many of my friends into sushi fans with just 1 roll. Dragon Roll, Las Vegas Roll, Philadelphia Roll, and Okoman Special Roll are some you should try.
Service: It's ... alright.
Nothing more to say, they do take their time because the food does take time to make. Their stuff is very fresh and if you think that's a problem then please, go to McDonalds instead. And it is Korean owned so many do have accents that you may not be able to understand at times but hell I'm fine with that. There are non-asian servers as well, which make it quite unique.
Really, my friends and I first thought it was overpriced at an initial glance but the taste is worth it, if not more than what you pay for.
Ambience: Can't get better.
Usually quiet, and VERY CLEAN.
It's a newer restaurant but the atmosphere is warm, and a bit dimmed in lighting but it gives it a unique atmosphere for a Japanese/Korean restaurant. And they don't use plates and dishes made from plastic like majority of other sushi restaurants.
If you wanna try something fresh, go here and try their Fusion (special rolls) sushi. I've been to other places like Sushi Garden, Tomoya, and numerous other sushi chains for Fusion sushi but they can't even touch Okoman.
We had the lunch combo. found it to be one of the best values for only 8.95$ we had the teryaki combo and it included beef or chicken teriyaki, salad, misu soup, tempura, California roll, daily special ( raw salmon). the food was good, the service very good.
it's more price ( and the place looks like a pricey one) in the evening.