Formerly Sushi House. Now larger, newly renovated, eat in restaurant.
Became a fan of this place as I moved into the neighborhood years ago while it was still Sushi House.
It has to be the most authentic Sushi place in the nearby neighborhood. Great Nigiri and sashimi. Fresh. Fresh. Fresh. My favorite is Uni and Unagi. I wouldn't know too much about the hot food or rolls since I only go for those two.
I see people complain about the service here. I personally think it's decent. On a weekend night, they usually have 5+ waitresses working at the same shift, which is more than enough for a medium sized restaurant like this. My cup of tea or glass of water never ran dry. =)
Ambiance is awesome. Two LCD TV hanging on the wall, always broadcasting sportsnet/TSN. For guys who love sports but get dragged out for dinner by gf on a baseball/hockey/basketball night, this will be your haven >=D.
I think the previous reviewers had some rough moments with the service here, and that is to be expected with the fairly new crew after their relaunch not so long ago. However, the food should not be passed off as lacking, because you can do much worse for Japanese in the Burnaby area....take for example the place a few steps east of Nao on the same block...I won't mention any names.
Their rolls are large and is meant to be that way. Its one of their attractions that's been carried from the previous incarnation. Their fish is fresh and dishes are prepared with decent quality. With the quality and price of Japanese food rising across the city, this restaurant can be considered to be in the middle range, i.e. good value.
If you're shocked that a restaurant doesn't take credit or debit, try to never step foot into Richmond.
I just don't understand why anyone would close down a good deli style restaurant of sushi and make a bad version of it even when it's nicer and bigger. the problem is, is that they add too many new things on the menu and want variety but they can't deliver the minimum and focus on what they're best at which was the original Sushi House, their beef teriyaki is a let down, they had amazing beef teriyaki before. all in all it's such a disappointment it became just another bland sushi joint, it's just not the old Sushi House it used to be.
The Sushi House owner has expanded into the space next door. Larger, newly renovated, sit down restaurant. Not impressed at all. No irashaimase, No thank you when leaving. When ordering items for our children we wanted to be sure there was no wasabi, green onion or sesame used. Despite the fact that I repeated this request it was not noted which became apparent when our order was confirmed. Seasonal items such as kazunoko konbu are listed on the menu but not available so why put it on the regular menu? Rolls were so loose they fell apart. Sushi mediocre. Cooked food definitely was disappointing. Tempura batter was oily and not light. Yam tempura is actually sweet potato (yellow). Chicken karaage was too salty. Service was slow, slow, slow. A table across the way waited, I kid you not, more than 45 minutes for an assorted sushi & there were 3 people behind the sushi bar. The worst thing about it is that the waitresses were not even cognizant of the fact that the people had been sitting there rather patiently all that time until they finally got fed up & said something. The people at the table next to us were also waiting a very long time. It was not a full house at the time. I asked two different waitresses for small spoons for the children and also for us to eat our oyster motoyaki. Each time we got large soup spoons the kind you use when eating wonton soup in a Chinese restaurant. I thought that perhaps they did not have any small spoons. It turns out that they did in fact have small spoons because the couple at the next table were given them when they were finally served their motoyaki. Turns out the waitresses were just not too swift on the uptake... All in all it was not a pleasant experience. Poor service, mediocre food. I am not sure the owner knows how to run a restaurant. Maybe he should stick to running a deli style place instead. I definitely will not be going back and I will not be recommending it to anyone I know.
The portions are generous and the food is fresh as proven by the usual lineup of people every day of the week. It's pretty good quality food on the whole, but there are definitely better days than some. I keep going back because of a lack of real alternatives in that area (a take-out place and the corner Japanese restaurant that's always empty). Half the time our toro sashimi is still semi-frozen, but never fear, we just let it sit at room temperature for another half hour and it's good for eating. Again, portions and freshness is decent on the toro so I still go back.
We have been going to Nao quite regularly, since we first tried it about a year ago.
First thing we noticed was that the prices are just a little bit higher then at some of the other suhi places. Not by much though. There are many cheap sushi places around. Some quite good, some not so good. At Nao, we've eaten up & down the menu somewhat and I must say the meals we had there were superb. The fish was very fresh, well cut and portions were generous. Any of our dishes that required seasoning were very well balanced and tasty. So for just a little more money you get a very good meal, every time. So it's well worth it.
The place is usually very busy, which means I'm not the only one who likes it. Service can be a bit slow at times but for us it was always friendly and we were looked after quite well.
I recomend this place and will be back again soon.
we are live in this area for a year, and try many sushi place around. this one is the worst.
service is always bad. we never got good service there. and sushi is ok but price is higher than neighbour restaurant. this restaurant is always busy, but ambiance is just so so.
Nao sushi is very authentic and has really good food, however each time I've gone there or had take-out, I have had a mixed good/bad experience.
On one occasion I went with my husband and our waitress was less than friendly and let my water run dry for the majority of my time there. She was really hard to flag down too so when our order was mixed up (I had a special instruction) it was not rectified for some time and even when the order was fixed, it was not fixed properly. We had ordered out rolls with no tobico or roe (no fish eggs) and they came back with it one there. Then when we told them, they brought it back to the kitchen to fixed one but not the other. My husband was really hungry and just ate it anyway. This also happened once when I ordered take-out (ordered no fish eggs, got fish eggs anyways) but in all fairness, it's not only Nao that messes this special instruction of mine up.
The food is good and priced fairly, service is okay and ambience is nice enough.
I would recommend Nao sushi but with the warning to be prepared to wait to get in during peak times. Also, if ordering take-out it may take a while as well.
So we went to this place on friend's recommendation. Should have checked here first. The first clue this place isn't quality oriented is how they try to jam so many tables into a small area. Thinking money first. The second clue is how the specials are all hand written ON THE BACK OF FLYERS and stuck on the wall. How tacky. If you are going to renovate, y cheap out ?
The wait wasn't long for the 2 of us. We ordered 3 items, tempura, salmon/mango sushi roll, and sashimi.
The tempura was cold. Like it was prefried, once again, looking for high turnover, speed of delivery to your table.
The sushi roll was small, not enuff rice on the outside and maybe a 6/10.
The sashimi was ok, can't really mess up raw fish. Oh wait, maybe u can ...the table beside us TRIED to send back some Unagi which wasn't too fresh. He ate 2 / 4 pieces and she asked why did u eat it if it's not fresh ?
Well, you won't know unless u try it right ? They tried to make a case that it was bought in the morning etc. It's only 2 pieces out of a big amount that they ordered. The 3 guys are not there to try and rip u off. Bad customer service. She had to give it back to the chef to verify ... poor chef has to eat all the bad food ?
Then they asked for more wasabi. She said they already had some from another order. Come on, sashimi isn't like truffles !!
No smile to great you, no getting to know you, just sit ur ass down, THROW the food on the table and hurry up and eat. I felt like i was doing them a favour by being there. Then again, you can't blame them by having only 2 waitresses when really u need 3 if you want to do that kind of volume.
For me, it's either you have great food and u can get away with marginal service or vice versa. This place is a total fail in my book. Just restaurant basics. Good customer service ensures repeat business. If you want sushi that is good, good atmosphere and service, try Oyama @ royal oak and kingsway.
Went to the restaurant with friends for lunch on a Sunday, it wasn't extremely busy since the restaurant is only half filled. The cooked food and sushi are decent, and the plating are nice. Somehow, the ownder of this place believe they can shoot up the price of menu by 10%~15% without improvement of the menu itself is very awkward.
This place will be one of those restaurant to stop by 3~6 months later to see if they keep up with their quality, not to mention they just renovated and re-launched.
decided to go there since i drove by it the other night and found the resturant packed. at around 5pm, the resturant was empty and upon entering the resturant with my partner, the two waitress were lying down on the chairs and said a mere "hi" to us with sushi in her mouth and told us that we could sit anywhere. we sat down and got the menu after about 5 minutes when they finally felt like sitting up and actually doing their job. took our order and waitied for 15 minutes for our food. when the food came we asked for tea and she seemed surprised saying "oh, i did not know you wanted tea". it's funny how she assumed when she didn't even ask. they missed out on a couple nigiri that we ordered and took them another 10 minutes to get it to us. we got miso soup, spicy tuna roll, house roll, negitoro roll, dynamite roll and a couple of tuna, salmon and saba nigiri. overall the food was pretty good but i wish the service was better.
I really enjoyed my visit to Nao Sushi! My friend and I went around 7 o'clock last Friday and Nao Sushi was super packed! The waitresses, as well as sushi chefs, greeted us as we walked in to the restaurant. However, it took a while before a waitress actually talked to us and told us we had to wait. We had to wait for 15 minutes for the two of us to get a table; but the sushi was really worth the wait!!! Between the two of us we ordered Chicken Karaage (decent), Unatama Roll (my favourite), 1/2 Futomaki (really tasty!), SSSR Roll (good), and the Lobster & Assorted Sashimi Special (there was not much of the lobster sashimi itself, but the taste and presentation were outstanding!) The miso made from out Lobster Special was very tasty too - good for seafood lovers like me. Overall the sushi rolls were well-made - not lose rolls like some other sushi restaurants I've been to; and the vinegar is just right with the sushi rice - not too strong! The Sashimi pieces were huge, like remembered, and they tasted really fresh! The price is average. I wouldn't say it's cheap but I thought everything was worth its price. Between the two of us we paid about $25.00 each including tips. However, I think that's because we wanted to try the Lobster Special otherwise we would have been paying less. The only complaint I would have is that I had to tell the waitresses to come refill tea three times before they remembered. Bottom line is, this is a great sushi place in Burnaby. I would definitely be visiting Nao Sushi for more yummy Japanese food again!