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3.5
  • Food4
  • Service3.5
  • Value3.5
  • Ambiance3.5
  • Reviews26

Makoto Japanese Restaurant

5213 Rumble Street
Burnaby, BC V5J2B7
Tel: (604) 438-1997

Reviews

Displaying 1 - 20 of 26 Reviews FoundSort: Useful | Helpful | Reviews | Date
One more server will make a big difference
By applepie of Burnaby (129 Reviews)
Submitted Wednesday, February 11, 2009 - 2:48pm [Dine in]

The food is very good here, especially the tempura - the batter is so light and delicate. I also enjoy their rolls and sushi. The ingredients are fresh and the presentation beautiful. The service, however, is very, very slow. The server is nice and friendly, but with a full house plus a stream of customers ordering take-out, the service suffers. I hope they seriously consider hiring another server on busy days.

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Good surprise in this little neighbourhood
By EatsFats of Vancouver (321 Reviews)
Submitted Sunday, December 21, 2008 - 6:32pm [Dine in]

For us, this almost qualifies as "middle-of-nowhere". We went on a snowy day so initially, we were the only table on that week night.

Place seems family run (and they are Japanese). Service is okay, no complaints. Expect "family" type service I guess!

I was pleasantly pleased to see that they put a lot of effort into decorating the place (....I would say atypical of most Chinese run places). Not super fancy, but I wouldn't be embarassed to see this in Yaletown.

Slightly disappointed to see the menu is almost "standard" Vancouver sushi type fare. I guess I was hoping for something a little more unique. The actual food more than redeemed them. Quality was very good. They also had some very inventive sushi rolls, but what pushed it over the top was the presentation and care, which is quite different than any other place in town we've seen!

Hmmm.... dilemma here. Place left me feeling quite good about them. But is there something super unique to make it worth a trip? Maybe one trip. What is less ambiguous is that there is no other place anywhere nearby that is as good. I'll give it at least a one thumb up recommendation. It's certainly not an expensive trial at any rate.

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Good japanese food, great lunch value
By aregma of Burnaby (116 Reviews)
Submitted Wednesday, November 19, 2008 - 5:09pm [Dine in]

Had lunch here once and dinner here twice in the last 2 months. The lunch menu are a really good value, but be warned they don't open until 1pm for "lunch".

Fish seems fresh, and their chicken udon noodle soup I found particularly good for lunch. Had their chirasi and I would have to say it is one of the better ones I have had. They actually seem to rotate their specials, and have been happy with their tempera as well as their bbq fish dishes as well.

I would say the value is really there for lunch and not as much for dinner, though certainly not overpriced.

Its nice and clean looking inside. Service was very friendly, but with limited english. Service was good. Will definitely be back again.

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Best teriyaki!
By ILOVE2EAT of East Vancouver (73 Reviews)
Submitted Thursday, October 15, 2009 - 12:33am [Dine in]

My husband, daughter and I went to this place for dinner on Saturday night due to the reviews on dinehere.ca. Very small place and very clean. We ordered the dinner special for two ($24.95), deep fried California Roll and edamame. The dinner special came with Miso soup, noodle dish in the sweet vinegar sauce, small order of tempura (2 prawns and about 6 pieces of vegetables), California roll, 4 pieces of nigiri, two bowls of rice, small order of teriyaki beef (other options - chicken and tofu) with a small side salad. I thought it was a great deal for all the food!! The deep fried California roll was delicious but found it pricey (I think it was $5) for what you got. The teriyaki beef was the best I've ever had. Not too sweet and no artificial flavour!
Service was pretty good . . . did ask for tea a couple of times, eventhough the restaurant was busy but not full to capacity. We did get greeted right away and that was a nice touch.
Value was very good.
Ambience was good too. Tables were a bit tight but not too bad. (A little girl at the next table coughed without covering her mouth a couple of times - which was annoying - especially with so many illnesses going around!)
Cost for dinner was just over $40 for the three of us (1 beer too) so thought it was a pretty good deal! Definitely will go back!

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Must Try!!!
By CaptainNemo of Vancouver (97 Reviews)
Submitted Wednesday, July 22, 2009 - 10:20am [Dine in]

I found this place through a friend. It was apparently a sushi joint that I "MUST TRY". He was right. It was awesome.

I tried the Volcano Roll and the Paradise Roll. OUTSTANDING. The sashimi was very fresh. Although I paid more than the usually mediocre sushi joints, but well worth the money. Very authentic japanese food.

The service there was outstanding too. Very polite japanese waitress.

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Fresh authentic Japanese
By 8there of Vancouver (66 Reviews)
Submitted Tuesday, June 16, 2009 - 9:10am [Dine in]

Never noticed this place driving by, but found it had good reviews so decided to give it a try. It was small, and we were the only people in the restaurant the whole time we were there (on a Sunday afternoon). How refreshing to find a japanese restaurant that's actually run by japanese people. The service was quick - to be expected since we were the only customers. The lunch deals were very reasonable, I had a bento box and my partner had a lunch combination with sushi and unagi don, both meals were under $10 each. Everything tasted really fresh. I will definitely return, a great find in an unexpected area. They only take cash or debit though, no credit cards.

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Authentic Japanese food
By panda of Burnaby (56 Reviews)
Submitted Saturday, February 21, 2009 - 11:09pm [Dine in]

Anyone looking for authentic Japanese food? This is the place to go. My hubby and I have eaten here twice and both times food was fantastic. I like the fact that it's Japanese owned and the staff/owner takes pride in preparing their food. Not only the food was delicious, but the overall presentation of their food. Hence, I gave it a 4 rating.
The service could of been better. The young waiter was slow to bring the menu and fill our teacups. But overall, it wasn't bad.
Their price and portions are just right. I thought their value was great. BTW, you must try out their Paradise roll, its soooo good!!
Makoto is not a big restaurant, but its clean and cozy. Their washroom are clean, I really like their faucet.
A definite return trip.

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Little Gem
By wahine of vancouver (14 Reviews)
Submitted Thursday, June 30, 2011 - 6:16pm [Dine in]

Looking for a new neighbourhood Japanese restaurant because our regular joint has closed and moved (all the way out to West Vancouver), so we decided to try this place. It's your proverbial hole-in-the-wall eatery. The interior resembles a church basement where tables and chairs of various styles are placed together solely for the purpose of eating. But we didn't come for the furnishings.

Between the four of us, we ordered: agedashi tofu, gyoza, chicken kara-age, sockeye salmon sashimi, rainbow roll, dynamite roll, hamachi, chicken teriyaki and salmon teriyaki. Everything was great! The chicken kara-age actually had more meat on it than batter and most importantly, not dried. Both teriyaki dishes were good and not overcooked as some places tend to do. The service was very good as our tea cups were always filled.

It's a small eatery so you may want to make a reservation. We got lucky when we walked in but did notice there were already "reservation" signs on a couple of tables. Can't wait to come back and try their tempura and other dishes. This place gets our vote - four thumbs up!

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Rude Service - Declining Quality Food
By geniusmon of Kitsilano, Vancouver (2 Reviews)
Submitted Saturday, August 13, 2011 - 12:30am [Dine in]

Service:
They have a older waitress (skinny build) who has no reason to be in the service industry. We had a table reserved for 5 and they seated us in the middle table. The waitress says the 5 chair is in her way and I noticed that another table in the corner (also reserved) was free. She barks back that table especially requested that area. This response of course was ridiculous since I can only imagine at a restaurant where there was view or a patio would someone actually reserve a specific table. I ask for the bill and I have to wait 15 mins and then I go up to her till with my debit card. She goes " you are in my way." I said to her "I want to leave but you wont take my bill" No thank you. No apologies. We have never returned since that experience.

Declining quality
When they first opened, they were one of the first decent quality sushi places in the neighbourhood. Recently I noticed some declining quality. For example the volcano roll used to be garnished in deep fried shredded yam. Now it's ketchup flavored potato chips. Their california rolls are hit and miss. If you get a premade one that was made earlier you get a stale roll.

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Great little sushi place
By COMPANI of V5A1S6 (21 Reviews)
Submitted Friday, June 15, 2012 - 6:26pm [Take-out]

I gave a 5 for the service but for some reason at odd times (when the restaurant is open) ...no one answers the phone. We tried ordering sushi on a Tue. night around 6:30 and it just rang and rang then went to an answering machine to leave a msg. We tried for over 30min and gave up. Other than that when you go to pick up your food the service IS awesome, very friendly and sociable. It's more expensive than other sushi places but it's fresh and the food is always good. At least every time I have ordered.

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Another great restaurant in Burnaby!
By Sidneylee of Burnaby (25 Reviews)
Submitted Thursday, November 4, 2010 - 5:22pm [Dine in]

After reading all the reviews here, I decided to give Makoto a try! And I am so happy that I did!! Thank you all for the recommendations!

Went there on a Friday night, at around 5:30pm, shortly after it was opened. The restaurant was small and cozy, neat and clean. We were greeted right away as we walked in and seated at a table near the window. The server was friendly and efficient. We ordered an assorted tempura, some salmon, ika, and ikura nigiri sushi, and also a makoto roll. The tempura came out first and it was nicely fried and not too greasy. Then the nigiri sushi came, and they were outstanding. Unlike the Korean style Japanese sushi, these sushi were much more delicate in terms of the softness of the rice, and also how hard they squeeze the rice. In another word, absolutely very authentic. The roll is also very outstanding, very delicious and well-presented. We were really happy and satisfied with the meal.

Will definitely go back again and again!!

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Delicious Ramen and Creative Sushi
By NNN of Vancouver (22 Reviews)
Submitted Tuesday, December 2, 2008 - 3:54pm [Dine in]

I visited Makoto twice for lunch. Had Ramen noodle, and special Sushi rolls, and they were over my expectation. I am Japanese, and I assure that their “Japanese” food is a good one. I am especially impressed with their presentation for their Sushi. My boyfriend and I had three delicious Sushi rolls (Paradise, Dragon, Volcano), and the platter was decollated with beautiful rose shaped carrots and radishes. Service was friendly both times, and interior was clean and sensible. The small appetizer on house was also tasty.
This restaurant definitely got a “wow” value for the price.

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An Excellent Staple
By saintvlas22 of Vancouver (downtown) (18 Reviews)
Submitted Wednesday, January 4, 2012 - 4:43pm [Dine in]

My brother and his wife come here sometimes once a week, and I'm glad I finally tagged along.

Ambiance: This place is quite small, with not a lot of seating. Expect to either wait, or be crammed in with another table. We usually come here at odd hours to beat the crowd.

Service: The staff here literally come and go - sometimes, they aren't there. I have been in situations where it is just the owner by himself taking orders, serving, processing bills AND helping in the kitchen. When that occurs, expect to wait while he juggles everything. The owner man though, is always super nice. Friendly, and always willingly to drop by to check on you, and share some niceties. He's quite personable and funny.

Value: For the price of the bentos, you get a load of food. Those are the best deals. Also, they have a daily menu that changes spending on what they have in stock - make sure to check the chalk board at the front.

Food: Even when there is a rush, I am surprised by the presentation - it's always neat and taken care of. Their sashimi is fresh as can be, and I like the zesty dressing that comes with their green salad. Also, most bentos come with a mound of tasty potato salad - yum!

Though most of what they serve is very typical 'safe' Japanese fare, it's done well and with care. With the good prices and the friendly atmosphere, it's hard not to keep coming back. Maybe not once a week for me, but often.

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*Must Read* AbSoLuTe NiGhTmArE!!!
By tinerts of Coquitlam (Schoolhouse Street) (2 Reviews)
Submitted Friday, March 1, 2013 - 11:16pm [Dine in]

I'm giving this restaurant 0/5!

I have been to Makoto a couple of times before and one thing is constant – service was VERY SLOW. But tonight was a particularly interesting evening because my family decided to celebrate my Mom’s birthday there for dinner. I thought it would be nice to surprise my mom with a cake so I called the restaurant ahead of time and asked if I can bring a cake and have it served after our meal – the lady I spoke with said it was okay. So I brought the cake to the restaurant before my parents came.

After waiting about 45 minutes for our meal, we had dinner and I asked the server if she can bring the cake out. After five minutes, the owner came to our table and asked me to go over the sushi bar, behind the counter. He yells “We are so busy here, you serve your own cake!!!” -- I was completely stunned. Then the lady server was about to put the candle on the cake and then the owner yelled at her while grabbing the candle from her hand and then told me “YOU PUT YOUR OWN CANDLE AND LIGHT IT YOURSELF!!!!!!!!!!!!” while handing me the lighter. At this point, I didn’t realize that the entire restaurant (it is a VERY SMALL restaurant) was looking at us – that includes my parents, brother, sister-in-law, fiancé and my future parents-in-law. All the guests were shocked with what just happened. I lit the candle and brought the cake over to our table – still stunned in disbelief.

I have never been disrespected and embarrassed like that my entire life.

After dinner, my fiancé did talk to the owner and told him that what he did was very unprofessional. If they did not want to serve cake, he could have said it in a more polite and respectful way. I will NEVER go back to this restaurant and will definitely tell all my family and friends about this sad story.

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Authentic and Delicious
By RecyclerX of Burnaby (3 Reviews)
Submitted Friday, November 12, 2010 - 12:38pm [Dine in]

Even though this place has been in my neighborhood for years I never once ate in there cause I thought of their pricing to be more expensive and my sister told me that their rolls are quite small in portion. One day I got a take out of their Makoto Roll, Crispy California Roll and Dynamite Roll. It was indeed 'small portion' just like my sis described for the price it costs. The taste was not bad. It's not fantastic but not bad. I find the rice on their rolls to be mostly sticky and a bit mushy, like it's all stuck together and not in individual bits. I suppose that's the Japanese style of making rolls that way? Anyways overall the food I ordered was OK only, and for the price I paid for it I wasn't impressed at all.

It wasn't until I ordered their box lunch the other day; I ordered their Box B ($10.50); When the food came I was thoroughly pleased by the arrangement and portion. It had an assortment of Tempura (2 prawn, 4 veggies), a half portion of Chicken Teriyaki (There was a choice of Chicken or Beef, I chose Chicken.) and a bowl of rice, 3 pieces of California Roll and a salmon and tuna nigiri, a regular veggie salad, potato salad, a piece of orange and a bowl of Miso soup. Isn't that plenty? I enjoyed every single dish in this Box! Well besides the California Rolls cause I still think it's average compared to some I've tried. The chicken was tender and browned beautifully by the cooking and the Tempura was crispy yet not greasy at all. The salads were also refreshing, and the orange was so sweet and delicious that I think they must have spent a lot of effort eye picking it! I was pretty full by the time I finished the whole thing and I was totally satisfied. I think this is probably their best valued item on the menu, and it was indeed good value. If you ever come here definitely try out the box.

This small restaurant is run by actual Japanese people, unlike most others which are run by Korean or Chinese. And I think it is family operated given the small amount of staff they have and the fact that they all speak Japanese. The lack of staff means their service may not be too great. The last time I went there was only the chef standing at the counter greeting guests and taking orders. Even though there wasn't too many people he was so occupied that he even forgot to take one table's order, the guests had to walk up to him to give him their orders. I personally don't really mind the service quality though. As long as the food is good, that's good enough for me. :)

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Japanese Delights
By CooperChung of Edmonds, Burnaby (8 Reviews)
Submitted Sunday, November 7, 2010 - 7:24pm [Dine in]

I love Sushi and have spent time in Japan eating copious amounts. I love this restaurant.The food is outstanding for Vancouver as compared to what you get in Japan. The service is not great and a bit slow, but the food is certainly worth the wait. The soybean wraps are good, the rolls are excellent and the fish is always fresh and prepared well. The tea is always hot even if you need to ask for a refill once in a while. Great little place near my house. I will certainly be going there many more times.I recommend reservations if you have more than 4 people or on the weekend evenings as Makoto can fill up quite quickly.

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Authentic Japanese Chef
By hello1 of Vancouver (3 Reviews)
Submitted Saturday, May 15, 2010 - 12:51pm [Dine in]

My husband only likes going to places with authentic japanese chef. Luckily he found this place thru a blog. We are now regulars. The tempura is always a nice light yellow color and not dark which is an indication of the freshness of oil. The batter is not like 60%+ thick like typical japanese places. They actually use a larger size prawn so it's not just eating a thick coat of batter. Although the rice consistency varies in stickiness it's a small issue I overlook for the overall quality and value. The beef teriyaki is cooked with sweet teriyaki sauce as I like it. The sashimi is always fresh and excellent. The downside is the service can be slow as they cook everything fresh if the place is bustling. I've always found the servers to be very courteous as japanese people often are. They do take out too.

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Food as Art
By EaterofGoodFood of Maple Ridge, British Columbia (2 Reviews)
Submitted Friday, March 19, 2010 - 10:10pm [Dine in]

Makoto became our new go to spot after the first time we tried it! It's a small Japanese family run place and due to the limited seating capacity (about 20 people) and the proximity to our home, we generally got our food to go.

But oh- what food! Their sushi is outstanding and always looks amazing. The chef is obviously talented and enjoys his work. Even when we opened our little take out boxes at home, we were always blown away by how beautiful the food looked. The salmon sashimi was once presented as rose buds! Absolutely charming.

The prices here are probably higher than those you would expect to pay at a local small sushi place, but I always believe that you should pay for quality and at Makoto - you definitely are.

The interior is very cool - lots of black lacquered wood, cute little vases and a very unique bar made from a tree trunk I believe.

The service, when dining in, is pretty good. But I always maintain that one never goes to a sushi place for the service- they go for the food. The wait staff could probably need augmentation - like 1 more - but I don't think the owners will be having any more children :0)

I will definitely stop in for something yummy (try their very unique Volcano roll - actually looks like one) whenever I am in Burnaby again.

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Another Solid Restaurant
By Kaiz of Burnaby (6 Reviews)
Submitted Saturday, April 25, 2009 - 6:35pm [Dine in]

Went with a bunch of friends on a weekend for lunch. Here's my thoughts on it.

Food: Most of us had Bento Boxes, which were decent price with a decent amount of food. The food was your run of the mill Japanese food, but the sushi tasted very fresh, and the tempura batter was done just right! Nothing to complain about here.

Service: As previously stated, it was just fine. There were (as far as I could see) one sushi chef, one server and perhaps one other in the kitchen. Promptly seated and attended to. Sushi Chef (owner?) seemed friendly and waved to us when we left.

Value: For a small Japanese restaurant, they charge a bit much for a-la-carte items. However, it may be somewhat justified since the food is quite good. Bento Boxes and combos are decent value though

Ambiance: Typically Japanese interior of a small restaurant, has a daily special board on top, sushi station in front with cashier area, and a back kitchen. The only thing we didn't particularly care for was the Japanese music they were playing (I love Japanese music, so I'm not being biased against that here) The Japanese music they played seemed to be a mix of japanese oldies and weird high pitched noise (think hampster song/chipmunks) music, as well as childrens music.

Overall, a good experience that I would not be opposed to trying another time. However, it is a bit out of the way on the other side of Burnaby from where I live. They probably could have the prices lowered slightly, and play some modern-ish Japanese music to liven up the place slightly.

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Makoto is a MUST!
By food-queen of East Vancouver (28 Reviews)
Submitted Tuesday, February 24, 2009 - 7:13pm [Dine in]

My new fave sushi joint (and trust me, I am an avid searcher of great sushi...esp. places that feature innovative/creative/specialty rolls). This is a relatively new place, from what I've heard, but the restaurant is in dire need of another server...or 2. Favourite rolls include: the Paradise roll (BEST mango one I have yet to try), Dragon (excellent as usual), and Catepillar. Their cooked food is just mediocre.

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