Kawawa is located in Metrotown Mall and offers a menu of Japanese cuisine for lunch and dinner including an all you can eat option. It is the sister restaurant to the ramen house of the same name next door.
I was shrouded in utter disappointment with this "restaurant", if you can even call it that. The horrid service has forever scarred my mind.
The first time I went, I wasn't quite sure as to what to expect. Let me tell you, it was not, by any means, a pleasant experience. Even with RESERVATIONS, we had to wait a few minutes. When we finally got seated, it took a while for the waitress to give us an order form. Mind you, there were many waitresses. Then, we gave the waitress our order form and at the same time, she preposterously attempted to pour us some tea and ended up spilling it. Now of course, this next part is to be expected: even more disappointing. We all gave each other this look that said, "huh? What happened to our food." After some complaining, we finally got our food (notice how I already used the word finally twice). The food was decent. I'll give them that much. By the time that we filled in our next order form, we already knew what to expect, so there were no surprises when our food took an eternity to be served. I also wasn't pleased with the waitress' countenance. It was a "geez, what a drag" kind of look. When the bill came, we all gave each other that "what the heck" look. Because we made reservations, we were obligated to add in the tip. Service like that indubitably did not merit a tip of any amount. Tsk tsk.
The second time I went, my friend and I had to wait 10 minutes before we just decided to leave. When they were taking down our names, my friend and I had a facepalm moment. "Jason? How do you spell Jason?" We just decided to go to Sui Sha Ya on the other side of Metrotown. There were a lot more customers there and probably the same amount of waiters and waitresses. However, at Sui Sha Ya, we were seated immediately. Unfortunately, because of the upsetting experience at Kawawa, our appetite for sushi had already diminished, so we went for Vietnamese instead.
Overall, the service was the real sore thumb in this buffet experience. The food was average, as to be expected of an operating AYCE restaurant. The service in a way ruined the overall value. Although, most of my previous comments were of a negative nature, I would have to commend them for their effort on the ambiance. On the outside and the inside, I was quite impressed by the overall appearance of the restaurant. Though, I think instead of spending money on all those flat-screen televisions, it may be more advisable to hire more and/or better waiting staff.
This restaurant is like Russian roulette in a sense, except the odds are the opposite. You will most likely have a bad experience, as many of the other reviews have stated. On the other hand, you may walk out pleased. I've only been there twice, so who knows, their service may have improved.
Went there yesterday for some late night ayce and it was just a disaster. There were 2 girls that were sitting there at 8pm waiting til 830 (b/c that's when they would start taking names down), then we were the second group. By the time it was 830, 7 other groups showed up and pretty much put their names down before we (and the other 2 girls) were even able to talk to the hostess...who clearly knew who was waiting there for 30 mins before all the other people showed up. We get to our table and they threw us the order sheet and dirty dishes. After filling out our order sheet, we had to wave and speak super loud to get the waitress' attention. By the time the food came, nothing was hot, cooked but not hot, like it was sitting at the counter for 30 mins before they brought it out. Raw fish on the nigiri was far from fresh, half of our order of beef ribs and gyozas came, and at least 3 items we asked for did not come at all. So we ordered more food but waited about 30 mins before we even got the food....and of course it was cold by the time we got it. We asked for more napkins and water, the waitresses were full of attitude and did not care to serve us at all. When we were waiting to pay for the bill, the so-called manager and waitresses were all talking and throwing people's credit cards around, throwing the bills on the floor, very unprofessional. With service like this, I can't believe this guy was a manager. I probably would've enjoyed eating fastfood at the food court even though this was only $14 plus tax. Oh and we had a group of 5 and was forced to add 10% tips onto our bill....group of 5....really?!?! With such horrible service and food, I wouldn't have given them 10%. One last bit, don't even bother going to the bathroom, it's disgusting with toilet paper and paper towels everywhere, it makes you wonder how they sanitize themselves before serving you.
I went yesterday with my friends, everyone was hungry but we waited until 8:30 for late night buffet. Just to start, it was messy, the person wouldn't take names even when it was already 8:30, when she finally started, it wasn't in an specific order as to who was there earlier. But Ok, we got our table, we asked for water and no one offered us tea. Our dishes were dirty and stained so we gave them to the waitress and she went away and got the dishes "washed" for us, same plates but wet!
We order the food and some of the things came pretty quickly, others... never made it to our table!
The seafood (oysters) was a very small portion, the sushi wasn't fresh (thanks God we didn't pay the 3 dollars extra for the sashimi), the gyozas were COLD (the two times they arrived, with around 20 min difference even though they were on the same order!). The only decent thing was the yakitori chicken. I got upset since they offer mango pudin in the menu, but once you get the little paper where you order what you want, they crossed it out! I complain with the waitress about it and from there and on, the all experience got even worse.
So well, we didn't have an option for dessert othern then fresh fruit, what we got... plates of oranges, that's it?, we order more (because the only good thing were indeed the oranges) and they told us they didn't have more, they were sold out of oranges...
Well, after waiting again for more oyster (for about another 20min) we decided it was time to leave. Believing nothing else could go wrong, they overcharge us on the bill. We were 5 and they were charging almost a dollar extra each plus tax plus 10% tip. We let the waitress know, and she came back with the right amount (noooooo way we would leave them an extra dollar with such a bad dinner). After waiting for a while to paid with my debit card, we finally paid and I asked to speak with the manager (two of them were some sort of managers) and I let them know what an awful experience we had and that it should be something to take into account, I specially told him about our COLD food *the recently "deep fried" one* and well... he really didn't care anyways.
So my advice, no matter how hungry you are, those will be the worst 14 bucks spent in your life. DON'T go!
I thought that it would been a good idea to come here, since it was just newly opened and the restaurant itself look nice and modern.
My friend and I, got to our table and sat down. We were not given tea or water. We had to ask a waitress that walked by. We asked her for some water, she looked at us said ok and walked away. I see her pour the water in two glasses and walked away. After 5 minutes, we were wondering where our water was and we saw the same girl that we asked running around doing some other things. After 10 minutes, the girl sees me staring at her and she quickly waddles her way to get us the water. We told her that we wanted to order and tells us that she doesn't take orders. UHHH. we've been sitting here for 10 minutes and NO ONE has asked us if we wanted to order.
Since this is a restaurant owned by the same people as Aji Toro, my boyfriend & I thought it would be about the same. Boy were we wrong! We went at about 4:45 in the afternoon and were seated immediately. There were several other tables but the restaurant was not too busy. Our server came but she only took my drink order, totally ignoring my boyfriend. We had to flag her down so my boyfriend could order his drink. We ordered our food at around 5:00; nothing unusual or elaborate, just the typical stuff like salmon and tuna sashimi, chopped scallop cone, and california roll. My boyfriend's order started arriving at about 5:15 and by the time 5:30 rolled around, all his stuff had arrived and he was pretty much done eating. All the while, my order (the sashimi & sushi combo) still hasn't shown up. At about 5:35, my food FINALLY arrived and I was not impressed to say the least. My boyfriend and I could see that the chefs kept putting up food on the bar but none of the servers picked them up as they walked by. Not only had the raw fish on my combo had gotten warm from sitting on the bar for so long, I also found a large bone in my sashimi! Plus, the entire time that we were there, not one of the servers had come up and asked how we were doing. With this type of service and food, we would definitely not be coming back to this place.
i would give a 3 in total because the service isn't that great, at the start the girl lead us to the table and only gave one dish of wasabi for 3 of us. When I start to ask for some more wasabi the guy starts to sound like he's mad or he doesn't want to serve my group with just one request for more wasabi??? The food though was decent,but not that great, the beef tariyaki was so fat that we have to basically pinch our nose to swallow it since we don't want to waste any food, the speed of the food coming to our table was also decent but i hate how they ALWAYS give the customers the sushi last(only my opinion maybe you do like it last but i don't)
I was shocked when I read the reviews on this place. I've only been here 3 times, and twice for AYCE. the sheet does have two rows of what to order I'm not sure if they give you a second sheet or not. I ordered a lot of rolls a small amount every role. 2 cones and lots of nigiri. they honestly brought everything I ordered. and the quality of the nigiri was pretty decent, my friend got a drink and refills ended up being free. the only miscue was she asked if I wanted another soup and my friend said no, but she brought another miso each, (which he finished and I finished half)
she asked if we wanted more but we ended up ordering a lot more than we figured and were both stuffed.
and we paid 13.99 each.
I've been to all you can eats that if you order a lot of rolls and nigiri they "forget" the nigiri or the fish on the nigiri looks old or isnt that good.
Of course I prefer a sushi place in maple ridge to this, but as far as AYCE this is one of the best ones I've been to.
there was a fairly big wait to get in but if you put your name in they will tell you how long and you are able to go out for a smoke or a quick walk.
We were at Kawawa on Thursday Aug 16th. When we got there the restaurant was packed, and there was one waitress who was trying to seat guests as patrons were leaving. As I was waiting, I saw this waitress - Mandy - literally flying around the restaurant. Flying = clearing tables, seating guests, taking orders, being cashier, filling drinks, and serving the meal...just to name a few "duties". During the hour that we were there, she maintained a pleasant attitude, and had a smile on her face the whole time. I couldn't believe that...if it were me (or a few other people that I know), I would have said, "To heck with it" and quit.
Food overall as good, but what impressed me the most was the level of service that Mandy had given tot he patrons of the restaurant. The owners are really lucky to have such a dilligent and hard working employee like Mandy!
First time visiting Vancouver, I went to this restaurant and for 14$ I got 3 or 4 waves or food the size of the table each wave within minutes. Great quality sushi, descent amount of options. The service was good except the employees seemed very unhappy. I think it was about a 3 1/2 or 4 stars. It was very good!
People write reviews usually to rant on a bad experience otherwise if you had a good experience why would you even comment? Well I for one had a wonderful experience at Kawawa Japanese Restaurant! I have been here when it first opened and had an ok experience not the best. However, I went back with my buddy and gave it another try yesterday and two main things changed. First, they serve alcohol (woohoo!) and second the manager had changed. I rememeber it was some bad breahted smelly grumpy lazy 40 year old man. Business was good we had the dinner AYCE when I arrived it only took less than one minute to get a seat! restaurant was 3/4th full. When we arrived tea was poured immediately and asking if we wanted any other drinks. However we also ordered two hot geikkenken hot sake and a coke. When we asked for refills they were quick and speedy to refill the bottomless drink. The food we ordered came at the right time too! Appetizers first than came the hot foods. There were some pretty good looking waitresses I might add :) So some eye candy for lonely guys (hahaha).
For the viewers wondering we talked to one of the waitresses and asked whether this was the same owner as Taisho or Aji Taro and NO it is not. People often assume without asking! They were really nice and responsive to the questions we had on the AYCE menu (we didnt understand half the rolls).
We asked for the bill and the hostess at the front handed it to us, no hidden 10/15% tips. So we decided to give a 20% tip for their excellent service. Willing to go back and try the regular menu and the Ramen on the other side next time!
Food was decent, but the wait time is too long. A person sitting at the next table complained to the server and just walked out after waiting forty minutes. We had the AYCE menu. We put in our first order, then realized that only 90 minutes was allowed for AYCE, so we put a second order in. Nothing came yet, so we put in a third order. The food that came first was from the second order. We couldn't keep track of what we had ordered and what had arrived. We put in a fourth order.
Service- our server was helpful
Value - Each order (e.g. California Roll) was for the PIECE, so you have to order four to get a full roll.
Ambiance- There was no air-con and it was a very hot night.
I come here with my friends at least once a month. Food is really tasty and the pop is bottomless for only $2.50. Nigiri is very nice and chewy. Maki Rools are decent size and very tasty. The chicken teriyaki and chicken karaage is very good. Spring Rolls taste microwaved but still edible with a topping is sweet and sour. Sashimi is decent. Not the best. Waiters seem to ignore you but get the job done. Order forms are never completely served. Tempura is decent. Chopped Scallop Cone is very good. Seaweed is crunchy and scallop tastes fresh. Udon is really nothing special. Late night $13.95 very worth it. Overall food is quite tasty, service needs work, price is worth it.