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2.5
  • Food2
  • Service2.5
  • Value2
  • Ambiance3
  • Reviews32

Kawawa Japanese Restaurant

4700 Kingsway, #E15
Burnaby, BC V5H4M1
Tel: (604) 435-8577
Neighbourhood: Metrotown
  • Cuisine: Japanese, Sushi
  • Price: $$ ($15 - $30)
  • Service: Takeout
  • Meals: Lunch, Dinner, Buffet
  • Hours: Mon - Sat: 11:30AM - 11PM, Sun: 11:30AM - 9PM
  • Kawawa is located in Metrotown Mall and offers a menu of Japanese cuisine for lunch and dinner including an all you can eat option. It is the sister restaurant to the ramen house of the same name next door.

Reviews

Displaying 21 - 32 of 32 Reviews FoundSort: Useful | Helpful | Reviews | Date
The worst restaurant I've been to.
By MariaVe of Kits, Vancouver (2 Reviews)
Submitted Saturday, October 24, 2009 - 4:11pm [Dine in]

I went yesterday with my friends, everyone was hungry but we waited until 8:30 for late night buffet. Just to start, it was messy, the person wouldn't take names even when it was already 8:30, when she finally started, it wasn't in an specific order as to who was there earlier. But Ok, we got our table, we asked for water and no one offered us tea. Our dishes were dirty and stained so we gave them to the waitress and she went away and got the dishes "washed" for us, same plates but wet!
We order the food and some of the things came pretty quickly, others... never made it to our table!
The seafood (oysters) was a very small portion, the sushi wasn't fresh (thanks God we didn't pay the 3 dollars extra for the sashimi), the gyozas were COLD (the two times they arrived, with around 20 min difference even though they were on the same order!). The only decent thing was the yakitori chicken. I got upset since they offer mango pudin in the menu, but once you get the little paper where you order what you want, they crossed it out! I complain with the waitress about it and from there and on, the all experience got even worse.
So well, we didn't have an option for dessert othern then fresh fruit, what we got... plates of oranges, that's it?, we order more (because the only good thing were indeed the oranges) and they told us they didn't have more, they were sold out of oranges...
Well, after waiting again for more oyster (for about another 20min) we decided it was time to leave. Believing nothing else could go wrong, they overcharge us on the bill. We were 5 and they were charging almost a dollar extra each plus tax plus 10% tip. We let the waitress know, and she came back with the right amount (noooooo way we would leave them an extra dollar with such a bad dinner). After waiting for a while to paid with my debit card, we finally paid and I asked to speak with the manager (two of them were some sort of managers) and I let them know what an awful experience we had and that it should be something to take into account, I specially told him about our COLD food *the recently "deep fried" one* and well... he really didn't care anyways.
So my advice, no matter how hungry you are, those will be the worst 14 bucks spent in your life. DON'T go!

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I would NOT recommend this place.
By fatboy001 of Surrey (2 Reviews)
Submitted Friday, September 25, 2009 - 11:39pm [Dine in]

I thought that it would been a good idea to come here, since it was just newly opened and the restaurant itself look nice and modern.
My friend and I, got to our table and sat down. We were not given tea or water. We had to ask a waitress that walked by. We asked her for some water, she looked at us said ok and walked away. I see her pour the water in two glasses and walked away. After 5 minutes, we were wondering where our water was and we saw the same girl that we asked running around doing some other things. After 10 minutes, the girl sees me staring at her and she quickly waddles her way to get us the water. We told her that we wanted to order and tells us that she doesn't take orders. UHHH. we've been sitting here for 10 minutes and NO ONE has asked us if we wanted to order.

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Highly NOT Recommended!
By K8tie of Vancouver (4 Reviews)
Submitted Saturday, August 29, 2009 - 5:48pm [Dine in]

Since this is a restaurant owned by the same people as Aji Toro, my boyfriend & I thought it would be about the same. Boy were we wrong! We went at about 4:45 in the afternoon and were seated immediately. There were several other tables but the restaurant was not too busy. Our server came but she only took my drink order, totally ignoring my boyfriend. We had to flag her down so my boyfriend could order his drink. We ordered our food at around 5:00; nothing unusual or elaborate, just the typical stuff like salmon and tuna sashimi, chopped scallop cone, and california roll. My boyfriend's order started arriving at about 5:15 and by the time 5:30 rolled around, all his stuff had arrived and he was pretty much done eating. All the while, my order (the sashimi & sushi combo) still hasn't shown up. At about 5:35, my food FINALLY arrived and I was not impressed to say the least. My boyfriend and I could see that the chefs kept putting up food on the bar but none of the servers picked them up as they walked by. Not only had the raw fish on my combo had gotten warm from sitting on the bar for so long, I also found a large bone in my sashimi! Plus, the entire time that we were there, not one of the servers had come up and asked how we were doing. With this type of service and food, we would definitely not be coming back to this place.

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Not Good, Not Bad
By crazycry of burnaby (1 Review)
Submitted Monday, August 10, 2009 - 11:43am [Dine in]

i would give a 3 in total because the service isn't that great, at the start the girl lead us to the table and only gave one dish of wasabi for 3 of us. When I start to ask for some more wasabi the guy starts to sound like he's mad or he doesn't want to serve my group with just one request for more wasabi??? The food though was decent,but not that great, the beef tariyaki was so fat that we have to basically pinch our nose to swallow it since we don't want to waste any food, the speed of the food coming to our table was also decent but i hate how they ALWAYS give the customers the sushi last(only my opinion maybe you do like it last but i don't)

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Horrible food
By Maria regala of Metro town (1 Review)
Submitted Friday, October 24, 2014 - 8:50pm [Dine in]

We had a lunch today with my kids 10/25/2014 11:30am. The food is horrible, chicken/beef teriyaki is so cold, chicken karagee is not cook properly, smelt fish is so cold and mostly everything! When we get home we got sick (stomach ache).. Is just really horrible.. I don't really want to recommend this restaurant to anyone for what happen! We won't coming back and i will tell the world how horrible is their food.. I think they keep the leftover food and used it the next day! Thats bad.. Shame on you whoever working in the kitchen you know your food is old or uncooked you still serving it!

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early xmas shopping lunch.
By kenneth86 of maple ridge BC (5 Reviews)
Submitted Tuesday, November 13, 2012 - 8:44pm [Dine in]

I was shocked when I read the reviews on this place. I've only been here 3 times, and twice for AYCE. the sheet does have two rows of what to order I'm not sure if they give you a second sheet or not. I ordered a lot of rolls a small amount every role. 2 cones and lots of nigiri. they honestly brought everything I ordered. and the quality of the nigiri was pretty decent, my friend got a drink and refills ended up being free. the only miscue was she asked if I wanted another soup and my friend said no, but she brought another miso each, (which he finished and I finished half)

she asked if we wanted more but we ended up ordering a lot more than we figured and were both stuffed.
and we paid 13.99 each.

I've been to all you can eats that if you order a lot of rolls and nigiri they "forget" the nigiri or the fish on the nigiri looks old or isnt that good.

Of course I prefer a sushi place in maple ridge to this, but as far as AYCE this is one of the best ones I've been to.

there was a fairly big wait to get in but if you put your name in they will tell you how long and you are able to go out for a smoke or a quick walk.

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On her own...
By amycpooh of Burnaby (3 Reviews)
Submitted Friday, August 17, 2012 - 7:06am [Dine in]

We were at Kawawa on Thursday Aug 16th. When we got there the restaurant was packed, and there was one waitress who was trying to seat guests as patrons were leaving. As I was waiting, I saw this waitress - Mandy - literally flying around the restaurant. Flying = clearing tables, seating guests, taking orders, being cashier, filling drinks, and serving the meal...just to name a few "duties". During the hour that we were there, she maintained a pleasant attitude, and had a smile on her face the whole time. I couldn't believe that...if it were me (or a few other people that I know), I would have said, "To heck with it" and quit.

Food overall as good, but what impressed me the most was the level of service that Mandy had given tot he patrons of the restaurant. The owners are really lucky to have such a dilligent and hard working employee like Mandy!

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Solid 6:30 PM dinner service
By sugarcube547 of Vancouver (1 Review)
Submitted Thursday, December 22, 2011 - 10:35pm [Dine in]

I came here for dinner with my sister today.
The atmosphere is very modern with a "Japanese twist".
We were seated promptly in a very nice 2 person booth.
The menu was full of a variety of Japanese foods. I ordered the salmon teriyaki for about $12.
It arrived within 10 minutes which I was quite surprised by considering the large amount of people there. It was quite pricey for the size of the fillets and I would suggest it maybe $10. It tasted very nice though.
My sister ordered a small california roll and tofu teriyaki. The california roll came within a couple of minutes and was delicious. The tofu teriyaki was actually tofu tempura with teriyaki sauce on top but still tasted alright.
To summarize, I do think that some items are overpriced for their size but the taste is all worth it. I don't know about the AYCE but the price for it seemed average.

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Great If You Are Really Hungry
By ClankyTheGorn of victoria, bc, canada (1 Review)
Submitted Thursday, September 1, 2011 - 12:52pm [Dine in]

First time visiting Vancouver, I went to this restaurant and for 14$ I got 3 or 4 waves or food the size of the table each wave within minutes. Great quality sushi, descent amount of options. The service was good except the employees seemed very unhappy. I think it was about a 3 1/2 or 4 stars. It was very good!

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So much better now
By FrancesKim of Burnaby BC Canada (1 Review)
Submitted Monday, March 15, 2010 - 10:17pm [Dine in]

People write reviews usually to rant on a bad experience otherwise if you had a good experience why would you even comment? Well I for one had a wonderful experience at Kawawa Japanese Restaurant! I have been here when it first opened and had an ok experience not the best. However, I went back with my buddy and gave it another try yesterday and two main things changed. First, they serve alcohol (woohoo!) and second the manager had changed. I rememeber it was some bad breahted smelly grumpy lazy 40 year old man. Business was good we had the dinner AYCE when I arrived it only took less than one minute to get a seat! restaurant was 3/4th full. When we arrived tea was poured immediately and asking if we wanted any other drinks. However we also ordered two hot geikkenken hot sake and a coke. When we asked for refills they were quick and speedy to refill the bottomless drink. The food we ordered came at the right time too! Appetizers first than came the hot foods. There were some pretty good looking waitresses I might add :) So some eye candy for lonely guys (hahaha).

For the viewers wondering we talked to one of the waitresses and asked whether this was the same owner as Taisho or Aji Taro and NO it is not. People often assume without asking! They were really nice and responsive to the questions we had on the AYCE menu (we didnt understand half the rolls).

We asked for the bill and the hostess at the front handed it to us, no hidden 10/15% tips. So we decided to give a 20% tip for their excellent service. Willing to go back and try the regular menu and the Ramen on the other side next time!

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Wouldn't recommend it
By tanta of Richmond (2 Reviews)
Submitted Sunday, August 2, 2009 - 2:18pm [Dine in]

Food was decent, but the wait time is too long. A person sitting at the next table complained to the server and just walked out after waiting forty minutes. We had the AYCE menu. We put in our first order, then realized that only 90 minutes was allowed for AYCE, so we put a second order in. Nothing came yet, so we put in a third order. The food that came first was from the second order. We couldn't keep track of what we had ordered and what had arrived. We put in a fourth order.
Service- our server was helpful

Value - Each order (e.g. California Roll) was for the PIECE, so you have to order four to get a full roll.

Ambiance- There was no air-con and it was a very hot night.

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Favourite AYCE
By MonkeyKing of Vancouver (6 Reviews)
Submitted Thursday, January 3, 2013 - 1:01am [Dine in]

I come here with my friends at least once a month. Food is really tasty and the pop is bottomless for only $2.50. Nigiri is very nice and chewy. Maki Rools are decent size and very tasty. The chicken teriyaki and chicken karaage is very good. Spring Rolls taste microwaved but still edible with a topping is sweet and sour. Sashimi is decent. Not the best. Waiters seem to ignore you but get the job done. Order forms are never completely served. Tempura is decent. Chopped Scallop Cone is very good. Seaweed is crunchy and scallop tastes fresh. Udon is really nothing special. Late night $13.95 very worth it. Overall food is quite tasty, service needs work, price is worth it.

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