Kawawa is located in Metrotown Mall and offers a menu of Japanese cuisine for lunch and dinner including an all you can eat option. It is the sister restaurant to the ramen house of the same name next door.
Bad service by one of the waitresses. Went here last night late night dinner with a friend. I ordered TUNA TATAKI sashimi. When I received it, they said I got Tuna Tataki SALAD. I said I didn't order that. The waitress ARGUED with me that that was what I said. The point is she didn't clearly repeated my order if she didn't understood me in the first place. She claims it is already been cooked. I said I didn't order it and I will not pay for something I didn't order and I said to just cancel it out. The waitress was not happy and talked to her manager (in Chinese, which she didn't realize that we can hear her and she called us "F@#$% a@#$%%". The manager came to our table and apologized for the confusion. After we left and went outside for smoke, she came downstairs as she was off and getting picked up, looked and stared at us and gave us the Finger! The thing is this wouldn't have happened if she just made it clear with me what I ordered before she put it in the system. At least she could've repeated my order first if she didn't understand... Overall I liked the food that I got (too bad for the tuna tataki though), but I would not recommend the service.
I admit it. I was checking on this restaurant every time I was in Metrotown to see whether it had opened yet. With such a convenient location, I was really hoping it would be better than its predecessor. Sadly, the food quality was so low (even for AYCE) there's no way I'd go back. Here's why:
-Hokkaigai still had sand in it
-Yakitori was raw in the middle pieces
-Short ribs were still bloody around the bone area
-Hot foods were barely warm at best
-Edamame was frozen. Literally.
-All tempura (ebi and veggie) was mush.. like it was frozen and heated in the oven, since it was cold and there was not even a drop of oil on it at all?
-BBQ Corn was basted with reused oil from the deep fryer as we can taste the gyoza, meat and whatever other fried food that was in the oil
-Beef sashimi sliced rather thickly, and too chewy, no sauce
It may not sound believable that almost all of the items on the menu were bad (only good dishes was the teriyaki chicken and salmon sashimi), but I draw the line at food safety as a good indication.
Service and ambiance was fairly good as drinks were refilled on time and the restaurant is newly renovated. It's a shame the food can't even be at par.
Will never recommend.
A few of my friends and I went to the movies at Tinsel Town, but for some reason decided to come to Metro Town after the movie. We came and hung around the mall and were trying to decide what to eat. We finally decided on this place.
We were seated immediately (no problem) another friend came to the restaurant to join us. I was thinking of doing AYCE, but most actually didn't want to do AYCE, so I was ok with A La Carte. Anyways, for my meal, I ordered a dynamite roll and two California rolls. I had asked the waitress to bring some mayonnaise. I had to flag her and a couple other waitresses in order to get my mayonnaise (and it came in a bowl with minimal amount (are you serious?) again, I had to flag down a couple of waitresses to get mayonnaise.
Anyhow, the rest of the food wasn't really all that great , I mean it was barely passable, but can't say that I really liked it all that much. Another friend of mine was complaining about something, but I wasn't paying much attention to that.
I don't really see myself coming back here anytime soon
I think this place is owned by aji taro, the restaurant in richmond. anyways i'll split the review into two sections - normal and all you can eat menu
the normal menu items look like your average japanese restaurant variety - made by non-japanese chefs
overall, the normal menu items felt like they were made fresh, with nice big portions. the freshness of the ingredients are about 80%.
nothing much can be said about the normal menu, except that taste-wise, it was mediocre nothing incredible.
for the normal menu, we ordered the kimchi teriyaki beef roll, soft-shell crab, seaweed salad, teriyaki chicken don and spicy agedashi tofu for lunch.
now onto the ayce stuff...
#1 - not fresh
most of the stuff are pre-made and heated by microwaves or ovens.
the cold foods such as the sunomonos are taken out of the refrigerators so therefore they are also pre-made...which makes the vermicelli hard and brittle.
#2 - poor quality of cooking
the salmon head was burnt and the chicken teriyaki full of fatty skin. the sushi's fall apart and the raw tuna and salmon are not fresh
one upside to the cooking is that this place is not as salty as most of the other ayce places. the sauces are not salty or smothering. thumbs up for this part.
#3 - for $12 lunch ayce, i thought the only thing that was worthwhile was the fresh fruit as they were the freshest of them all - freshly cut oranges.
this ayce is not something i wouldn't return to...i would come again perhaps for a late night meal with friends after a movie or something where i am not in my very critical state of commenting and observing.
Had dinner there the other night. Used to go to the old restaurant that was in there. Walked in and was asked if wanted regular menu or all you can eat. Opted for the regular menu. Service was friendly and tea came pretty quickly. Ordered chicken teriyaki and some rolls.
Chicken teriyaki doesn't have enough sauce on it therefor not much taste to it. Just plain old chicken. Had to put soya sauce on it to make my own chicken dish lol. Rolls were so so. This poor rating was given because it's just not acceptable for a store front restaurant to have worst food then what you can get in T&T or even the food court.
I'm surprised at the previous poor reviews. Maybe things have improved or maybe we had a good night, but our food was fine. We ordered from the menu rather than the AYCE. All the food was good and service was attentive.
If you are going to a movie at Silvercity Metrotown and want to eat before the show this restaurant is perfect. It is one floor below the Theatres, just down from Winners. Service is fast so you can have dinner in 45 minutes - 1 hour. They also serve beer, wine and sake. The house Dragon sushi rolls are huge and come on a long platter, definately a meal. The menu is very extensive with all the tradiltional Japanese favourtes.
The restaurant is all booths, so that makes it a little more intimate for a mall restaurant and cuts down on the noise. Prices are reasonable.
I usually never go to for AYCE sushi, but that day was a group decision, so I had to sit through some suffering. I just can't believe how much business they get with the food they offer. I mean, do people not have taste buds?? Just because it's located in a mall, and you're shopping there doesn't mean you've to put yourself through bad food!
Having had bad experiences with AYCE places, after we checked off the order sheet, I quickly took a snap shot of the slip before giving it to the waiter. Long and behold, 3 things that we ordered didn't come, but 2 things that we didn't order came to our table. Do they just hope you'll forget what you've ordered??
The oyster motoyaki was served in a tin egg tart tray and the oyster was probably blanched and frozen in the freezer previously. It was dry and rubbery. The other cooked foods were lacking in flavour, most of them were just baked and drizzled with tons of sickly sweet teriyaki sauce. The deep fried foods were always cold, probably because they deep fry it before service and just put it in the oven to reheat it quickly before bringing it out to the table.
The nigiri sushis were too chewy, the rice was dry and not definitely not made by a skilled sushi chef. It was like a 5 year old grabbing tight to a fist of rice to shape the ball. Completely dense packed rice.
The waiters there all seem to be overworked. They don't greet you or smile. When food comes to the table, they just drop it at the edge and quickly runs off to the next table. I know it's not their fault, given the amount of customers, but the owner should have been more aware of the dining experience, not just about feeding people. We have to flag down multiple waiters through our meal, and can't really pinpoint who is responsible for our table.
For the AYCE, I say it's definitely not worth the value. Maybe if you ordered from the regular menu, then the food would have been better. Alas, I don't think I'll go back again given the service was so awkward.
Given that they're such a busy restaurant, the noise level was really loud. There wasn't any special decor or interesting centre piece to the restaurant either. The dishes used to serve food were either plastic with peeling paint or chipped clay dishes. It just brings the entire ambiance down.
We went here hoping things improved after replacing Taisho, but we were disappointed. AYCE is 10.95 weekdays, 12.95 weekends. We got AYCE since we thought it would be cheaper than ordering a la carte which was avg - expensive prices.
Food: Gross. Just not very good at all. Beef & Chicken teriyaki both extremely fatty. Seafood fried rice extremely dry. Gyozas (reg & deep fried) came with sauce on TOP instead of separate, both soggy. Takoyaki nothing like what you get at Night Market, just a regular frozen octopus ball deep fried. Chicken "karaage" was deep fried chicken wing that tasted awful! No idea you could screw up chicken wings. Yaki soba was mushy. And so on...
Service: Very quick, even though it was lunch time. However, their menu states there is ice cream (it's in Chinese) but all they had was fresh fruit - oranges.
Value: Poor value because the food isn't good.
Ambiance: Nicely renovated.
The restaurant used to belong to be Daimasu before Aji Taro Restaurant group acquired it several months ago and removed the signature conveyor belt sushi which it was famous for and with it came more as a tourist trap than as a legitimate Japanese restaurant. Between the Sui Sha Ya and Kawawa, both are pretty low on the list of Japanese restaurants. But then again most mall restaurants are below average.
The sushi at the restaurant is pretty limited in quality and selection, consisting of the usual Salmon, Tuna and Shrimp sushi and very simplistic rolls. The place simply does not provide a very high standard in regards to sushi. But the pricing must be considered as AYCE here costs about 13 bucks. That said, there is a order limit of two times. So you can order as much as you like but make sure you order a lot since once the two sections are gone, that's it for AYCE.
Overrall, the Sushi places across the street are much better in taste and value, if you want something after the movie. Kawawa Japanese may be an option but there are much better options out there
Do not eat here. My fiance and I went for all you can eat here, and the waitresses they dip their fingers into dirty dishes and food while cleaning, and without washing their hands I witnessed them dipping their fingers into my tempura sauce and dragging my noodles on the tables. I realize that all you can eat can become very busy however, I was once a sushi waitress as well, and I found it very disgusting and unsanitary that they handle the food that adults eat that way. I was so very offended and I am never going back here. I hope other people re-think their visit here if they are planning to eat there tonight.
We dealt with three staff people here last night (June 14, 2012) and they were all equally uninterested and uncaring. We had to ask repeatedly for water, then they only brought one glass to our table of three. They brought out a dish, put it on our table for a few minutes, then took it away because it was the "wrong one" (they didn't bother to ask if we had touched it yet, so luckily for the customers they brought it to instead, we hadn't.) The maki was ok, but the tempura was the soggiest and greasiest I've ever seen. We couldn't finish it even though we were all ravenous. The teriyaki chicken was fatty and the bean sprouts side dish, like the tempura, were drenched in oil. This was my second time eating here and I won't be back because they are consistently uninterested in their customers.
Me and my wife went to metro town to celebrate mom's day, we had planned to eat at a Japanese resto since she was craving for shrimp tempura. We have always been dining to Daimasu ( which is a very good place ) whenever we wanted japanese food but since we are already tired we opt to dine at Kawawa Japanese resto. and going to Kawawa was the worst restaurant we had eaten as far as i can remember.
We ordered Tempura Boat and Salmon teriyaki. Salmon teriyaki came out first and we have to wait for another 20 minutes for our second order to come.since we don't want to eat one at a time we waited for the next order to come out of the kitchen.it was not at all busy but the food came out so long. The food has no taste at all and the tempura seems like old.
Worst is that the server nor the manager didn't check us out after they delivered the food,never refill tea or water. NO SERVICE AT ALL.
On our check out our server was cutting orange wedges on the front of the house and didn't even thank us after we pay the bill. All she wants to know is if we had give tips on my visa. The host left the counter after she handed us the credit card machine and didn't bother to check if the payment was approved or not since she never came back to check.
NEVER EVER COME ON THIS PLACE, YOU'VE BEEN WARNED.
My friend and I were shopping for a bit and had a craving for sushi. We go in, and we were greeted quickly and seated. We take a look at the menu and ordered, and we repeated the order to make sure there were no errors. I ordered gyozas and agedashi tofu, and my friend ordered a chicken teriyaki roll. She comes to the table and drops off a chicken teriyaki donbouri, and i tell a waitress it wasn't what we ordered. Then my order taker came back and started yelling at me, and kept insisting that I ordered that. I told her I never said donbour, and she took it back angrily and left. She was fuming and angry. She cam back and told me that I said donbouri and not roll, rolled her eyes and gave me extremely rude and unacceptable attitude. I understand it was a long day, but I don't think coming back and lashing out at customers is the right way to go. The food was okay, nothing over the top. And the customer service was crap. Definitely do not recommend this place, better off going elsewhere.
I went for 1st time since it move wow what a let down you do not have as many choices as you used to at least at lunch I miss what u used to be able to get before I see why the other reports are true I think I try some other place in metrotown next time might not be a AYGE but it can not be any worse no maybe at dinner the more to pick I see
For a $20 Japanese AYCE, Metrotown's Kawawa Restaurant is definitely a solid choice for lunch or dinner. The highlights from the menu are salmon sashimi, tuna sashimi, and prawn tempura. The menu has a large variety unlike the "other" Japanese AYCE restaurant at Metrotown.
The ambiance gives a "Posh" feel (dim lighting and urban feeling) which is nice for dates or groups of friends.
The only downside is the service. The restaurant has employed enough servers, but sometimes they can be "occupied" or have other things to do. When you have their full attention, they are always respectful and helpful in serving food.
I find that smaller groups (4-6) tend to under-serve large orders, so I suggest start small and be reasonable with your orders - once ordered 36 pieces of salmon sashimi only to get 20.
All in all, this AYCE is a definite improvement from the "old" low standard restaurant before.
Definitely suggest this AYCE.
I have been here countless times with my colleagues and I have got to tell ya, it has always been a pleasant dining experience.
We arrive and were seated in a small area but we requested a bigger table. Thus, the manager was more than happy to escort us to a bigger table. I know the table can fit around four while there was only us two, we were being a little annoying. Yet the manager was nice to give us the opportunity. There are TV in the restaurant. the music is soothing and suits the mood of the Restaurant. calm and serendipity fills my mind.
However, there was one server that left an impact in my head. a server that was quite short had a little bit of attitude when i asked for a spoon for my miso soup. Maybe she was having a bad day? well I ignored her and went ahead and asked the other servers for napkins and etc... and they were very polite to retrieve my demands. Food was awesome, I would recommend the king of the roll or dragon roll, those two are my favourite specials rolls on their menu!
Will definately be back!
i really like this restaurant! the servers were nice, food was fantastic, i can't wait to return!
I ordered the large california roll, miso soup, tempura udon. miso soup of course came first, and soon after california roll arrive and their large california roll was indeed large! Tempura udon came about 5 minutes later. I was shocked at how fast food was served! Quick and speedy. Servers continuously came and asked if I wanted more tea. I felt bad I wanted them to leave a pot on the table so I could pour it myself, but they were glad to come by and even ask if everything was OK. Very friendly place, nice overall structure of restaurant and lightings.
Had a incredible time, i will be back!
My sister and I heard about this great Ramen place at Metropolis and decided to check it out...we walked in and saw all the sushi so we thought, "great, there's sushi and ramen!" but it wasn't til we sat down and asked our server that we found out the ramen is a separate section of the restaurant and has it's own entrance. A little confusing if you didn't look carefully and if you haven't been to Metropolis in a while. The renovations were great though and it had a very nice ambiance.
Now for the food...we were very disappointed. We've tried many AYCE places and this was the worst. We sat down at about 12:20pm, ordered and didn't receive our first dish until 1:00pm. This would be acceptable if it wasn't AYCE because it was lunch hour and there are a variety of orders. This was the first time I became full from waiting for the food to arrive. We put in a second order and the food slowly trickled in, but again, it was another good 20 minutes before the food arrived.
The food: Gyozas tasted like they were pre-made and microwaved...and it was warm to the touch; Agedashi Tofu has luke-warm and soggy and had a firm texture rather than a soft texture; the chicken in the chicken udon looked questionable - like it was boiled; the salmon and dynamite rolls were small but edible.
As for the menu, there was very little selection and you had to pay $3 more per person for Sashimi.
We asked for the bill at around 1:40pm and our order still wasn't completed. Again, I found this to be unacceptable especially when they state there is a time limit of 1.5 hours from the time you place your order.
If you want quality sushi and variety, I would highly recommend Tomokazu on Broadway and Kingsway Sushi on Boundary.
I was shrouded in utter disappointment with this "restaurant", if you can even call it that. The horrid service has forever scarred my mind.
The first time I went, I wasn't quite sure as to what to expect. Let me tell you, it was not, by any means, a pleasant experience. Even with RESERVATIONS, we had to wait a few minutes. When we finally got seated, it took a while for the waitress to give us an order form. Mind you, there were many waitresses. Then, we gave the waitress our order form and at the same time, she preposterously attempted to pour us some tea and ended up spilling it. Now of course, this next part is to be expected: even more disappointing. We all gave each other this look that said, "huh? What happened to our food." After some complaining, we finally got our food (notice how I already used the word finally twice). The food was decent. I'll give them that much. By the time that we filled in our next order form, we already knew what to expect, so there were no surprises when our food took an eternity to be served. I also wasn't pleased with the waitress' countenance. It was a "geez, what a drag" kind of look. When the bill came, we all gave each other that "what the heck" look. Because we made reservations, we were obligated to add in the tip. Service like that indubitably did not merit a tip of any amount. Tsk tsk.
The second time I went, my friend and I had to wait 10 minutes before we just decided to leave. When they were taking down our names, my friend and I had a facepalm moment. "Jason? How do you spell Jason?" We just decided to go to Sui Sha Ya on the other side of Metrotown. There were a lot more customers there and probably the same amount of waiters and waitresses. However, at Sui Sha Ya, we were seated immediately. Unfortunately, because of the upsetting experience at Kawawa, our appetite for sushi had already diminished, so we went for Vietnamese instead.
Overall, the service was the real sore thumb in this buffet experience. The food was average, as to be expected of an operating AYCE restaurant. The service in a way ruined the overall value. Although, most of my previous comments were of a negative nature, I would have to commend them for their effort on the ambiance. On the outside and the inside, I was quite impressed by the overall appearance of the restaurant. Though, I think instead of spending money on all those flat-screen televisions, it may be more advisable to hire more and/or better waiting staff.
This restaurant is like Russian roulette in a sense, except the odds are the opposite. You will most likely have a bad experience, as many of the other reviews have stated. On the other hand, you may walk out pleased. I've only been there twice, so who knows, their service may have improved.
Went there yesterday for some late night ayce and it was just a disaster. There were 2 girls that were sitting there at 8pm waiting til 830 (b/c that's when they would start taking names down), then we were the second group. By the time it was 830, 7 other groups showed up and pretty much put their names down before we (and the other 2 girls) were even able to talk to the hostess...who clearly knew who was waiting there for 30 mins before all the other people showed up. We get to our table and they threw us the order sheet and dirty dishes. After filling out our order sheet, we had to wave and speak super loud to get the waitress' attention. By the time the food came, nothing was hot, cooked but not hot, like it was sitting at the counter for 30 mins before they brought it out. Raw fish on the nigiri was far from fresh, half of our order of beef ribs and gyozas came, and at least 3 items we asked for did not come at all. So we ordered more food but waited about 30 mins before we even got the food....and of course it was cold by the time we got it. We asked for more napkins and water, the waitresses were full of attitude and did not care to serve us at all. When we were waiting to pay for the bill, the so-called manager and waitresses were all talking and throwing people's credit cards around, throwing the bills on the floor, very unprofessional. With service like this, I can't believe this guy was a manager. I probably would've enjoyed eating fastfood at the food court even though this was only $14 plus tax. Oh and we had a group of 5 and was forced to add 10% tips onto our bill....group of 5....really?!?! With such horrible service and food, I wouldn't have given them 10%. One last bit, don't even bother going to the bathroom, it's disgusting with toilet paper and paper towels everywhere, it makes you wonder how they sanitize themselves before serving you.