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  • Food2.5
  • Service3
  • Value2.5
  • Ambiance2
  • Reviews13

IHOP - International House of Pancakes

4567 Lougheed Highway, #56
Burnaby, BC V5C3Z6
Tel: (604) 299-1111
Neighbourhood: Downtown Burnaby


Displaying 1 - 13 of 13 Reviews FoundSort: Useful | Helpful | Reviews | Date
By bordercollie of north vancouver (268 Reviews)
Submitted Tuesday, October 20, 2009 - 4:06pm [Dine in]

I was wanting Pancakes and decided to go to IHOP at Brentwood Mall. Its been a couple of years that I was here, and I remembered why, I don't frequent this location.

The service was slow, unfriendly and if you saw a server walking pass, and asked for water, the reply "wasn't our station"? I was in between the breakfast & lunch crowd, the place wasn't busy and service was slow.

When I did get my coffee, it tasted good & had coffee thermos placed at my table. My pancakes were light & fluffy, but not too filling. They could have cleaned the syrup tray on the side of the table, to make it less sticky or give you fresh syrup, when your meal arrives. I feel this place needs to replace the carpets & booths, its becoming outdated and maybe that's why the servers don't care about how good their service is towards the customer.

I wish I can like this location, but I doubt I will return.

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Not worth the money for breakfast
By cyberspace of vancouver (88 Reviews)
Submitted Saturday, December 10, 2011 - 2:16pm [Dine in]

Went to this place before shopping on Saturday morning. It was busy but we were seated right away. No wait. Got our coffee and ordered breakfast. Got french toast with eggs and hashbrowns. Nothing fancy about this. I was surpised as to what they charge. The breakfast cost us $36 for two. This is expensive for a very average breakfast. The french toast were ok and eggs were small. I will not go back. I must say that the service was good but the food was very average. We did not get any other drinks other than coffee. I thought this place was known for it's breakfast. There are much better places to go if you want to pay $40 for breakfast.

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Lacking in more ways than one..
By Bonka of Vancouver (464 Reviews)
Submitted Monday, March 16, 2009 - 3:39am [Dine in]

My girlfriend and I missed the breakfast menu at McDonalds so instead we ended up driving up to Brentwood Mall to take on some comforting breakfast food before we walk it off through the mall.

Sunday mornings at an establishment like this means long waits, though we only loitered for about 10 minutes before we got a booth. We weren't ready to order the first time the waitress came over, however she seemed to disappear for a while before she came back to take our orders, the girlfriend ordering the Mushroom & Spinach Omelette and I the Breakfast Sampler. It's nearly impossible to screw up frozen reconstituted meat entrails and shreadded potatoes, so my meal was a filling and tasty first meal of the day. My gf's omelette was a large mash of coarsely chopped fresh (meaning uncooked) mushrooms, onions and spinach leaves smothered with hollandaise. Bland all the way through it certainly did not deliver. You could've had the omelette swimming in Heinz it would've made little difference. Her pancakes I'd say were the best part of the meal. Portions were ample.

Service is brisk. The waitresses paced back and forth wearing down the carpets in the aisles, though we felt invisible among what seemed like many regulars nearby. No one followed up with our meal, and our waitress only came back to ask if I wanted a refill on my soda (unlimited, but at $3.19, expensive unless you can drink at least 2 glasses).

This place was so busy it felt like diners came from afar to dine here. Like with many restaurants with a wide variety of choices, there are some hits and misses on the menu. IHOP's image seems to edge them over the competition, though I would be tempted to say their competition offers somewhat better. That, or this location is not representative of the IHOP experience.

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worth the wait?
By chasiubow of North Van (675 Reviews)
Submitted Tuesday, August 26, 2008 - 10:02am [Dine in]

Mrs. C and I were taking out of town relatives for a real Canadian breakfast and we opted for IHOP. The restaurant is located at the BW mall, so parking was not an issue. What we didn't count on was the huge lineup to get in. We had to wait about half an hour to get seated, which was not a problem for most of the group who just went shopping in the mall. Alas, poor Mrs. Chasiubow had to wait at the entrance like a hungry beggar while I took the younger relatives to the video game store so they could see the latest ultraviolence for their game consoles.

Finally we were let in and sat in a booth. I noticed that the place could be cleaner, including the w/c. Given the traffic volume, a little untidiness was expected. The restaurant was incredibly full, and the servers were dashing through the crowds like interpretive dancers on meth, trying to keep things moving along.

We had pancakes of course, and also crepes, country fried steak, and the usual bacon and eggs. All were good, but I noticed the pancakes looked nothing like the ones pictured on the menu. The one thing I always like about IHOP is that the coffee is good. No disappointment there.

Overall a satisfying breakfast, except for the long wait.

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I stopped trying
By epicurious of Burnaby, BC (507 Reviews)
Submitted Wednesday, May 31, 2006 - 9:23am [Dine in]

Every single time I attempt to go to IHOP in Brentwood Mall, I end up waiting for a very long time. I guess it's a good and convenient way to start your weekend shopping excursion. Lineups usually gather from the mall entrance all the way out the door of the side entrance.
The restaurant itself isn't that small which leads me to think the service is slow. The few times that I actually sat and ate here, the food arrived at a nice pace, but the server on two separate occasions, hadn't check up on us eventhough we were clearly done with our meals.
I haven't been back, because I'd rather what at White Spot down the street for about the same price.
If you feel energetic and want to give IHOP a try early in the morning on a weekday, they have a pretty good special before 9am.

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This is one of my favourite restaurants
By eating good food of Vancouver (128 Reviews)
Submitted Friday, August 29, 2008 - 2:33pm [Dine in]

Usually I enjoy coming here and eating thier delicious food. unfortunatly yesterday was an exception because they screwed up on my monster burger and added marimara sauce and tomatoes, pickles and onions on the side (yuck) which left my fries tasting like pickles. I do not like marinara sauce so I had to scrap it off and add more mayonaise to my bun. The pancakes however were terrific. I did tell my waitress that I was not happy with the monster burger, because of the extra topping that I didn't like (she did offer to take it back and get the kitchen to make me a new one, but told me it would be a 10 minute wait....so I just toke it, but next time I will just send it back)

However, generally I am quite pleased with thier monster burger (full of flavour) and thier pancakes are incredible.

One bad day is *NOT* going to prevent me from coming back here and I will be back soon.

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This place should be renamed ISLOP
By kennydoc1999 of Vancouver (40 Reviews)
Submitted Friday, August 1, 2008 - 9:47pm [Dine in]

Alright, maybe I'm being too critical of this restaurant...then again this site does ask for customers' critiques.

We went to dinner here with another family and while I expected a Denny's-ish experience I was somewhat disappointed:
-The food as Seinfeld would say "what is up with eating breakfast food for dinner?" A big turnoff that's what.
-The dinner items that we did order were done appetizingly enough; although there was inconsistentency with portion sizes.

The service was fine, the waiter was new and was being assisted, directed, schooled by a more veteran server. He was definitely trying and was both courteous and speedy, so was his "handler."

It was moderately clean, hint to other diners always judge a dining establishment by the cleanliness of its washrooms.

I probably won't be dining here again unless we're going with others' wishes to dine at "ISLOP."

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Busy location
By lesmark of burnaby (72 Reviews)
Submitted Saturday, January 6, 2007 - 2:37pm [Dine in]

This location is busy! Have been here on several occasions and have not waited in the line-ups as I think it is ridiculous to have to wait in line for food that I'm paying for.

The food is average and 'you get what you pay for'. I guess that due to lack of other sit-down breakfast places in the area this place gets busy - I've gone to McDonald's across from here and had a quicker and comparable meal without the higher prices/tips!

True fact! Ya Ya Ya know it!

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Tastless frozen foods here; lineups also;
By peterd of Burnaby BC. (18 Reviews)
Submitted Friday, November 10, 2006 - 1:35pm [Dine in]

Brentwood IHOP is not known for gourmand tasty food.No imagination with their presentations,variety or spicy eats. Bland is the word here.Frozen re heated dishes just fail. The Sunday rush from local venues fills the place with seniors,a line up ensues.

Why are there so few mature males/females employed here ? This menu is so American and lacks any imigination or personal care by the cooks and senior staff aka management.

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Just go to a frozen food aisle instead
By nbo of Vancouver, BC (9 Reviews)
Submitted Thursday, June 15, 2006 - 2:05pm [Dine in]

I was excited to try IHOP for the first time as I heard it was the quintessential breakfast stop. I ordered the eggs benedict and when I received my plate I was horrified to find hash browns that resembled the fare found in your frozen food section.

I asked the waitress about this and she said the hashbrowns are purchased frozen as they do not make them (and most of their dishes) fresh or on-site. They simply reheat frozen food that they order-in ready made.

I am sure for some people this is fine but why pay restaurant prices for re-heated frozen food? Granted IHOP is really cheap but when I go out to eat whether cheap or expensive I expect the food to be fresh and made (not just prepared) on-site for the most-part. This is becoming more rare (especially with chain restaurants). This might have been okay if the food at least tasted really good it did not - you can definitely find better breakfast or brunch food in the city.

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Really friendly, tasty and good value.
By customer of Burnaby (1 Review)
Submitted Friday, July 14, 2006 - 10:10pm [Dine in]

I eat at the Brentwood IHOP for lunch frequently because it's convenient and the food is good and plentiful. Endless coffee helps too. Most of all, though, it's the service. Usually I'm seated quickly and there's always space at the counter. The staff are fun, like a joke or two, and always get the coffee when they see me coming.

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Delicious brunch!
By annadee of Maple Ridge B.C. (19 Reviews)
Submitted Saturday, May 18, 2013 - 4:21pm [Dine in]

Went out for brunch with my friends on a weekday afternoon. The service was really good, no complaints there. I got a pick-a-pancake combo which comes with two pancakes, two eggs, two bacon strips or sausages and hash browns. The food was pretty good, but nothing I couldn't make at home. So for about $12 I could have made more food at home but for a day out with friends it was okay value, there are more expensive restaurants with smaller portions. The pancakes are delicious and I love all the syrups they have to choose from. Would come here again, but not more then twice a year because it's honestly too much to spend on breakfast food you could easily make yourself at home.

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gross food!
By snowysakurasky of Vancouver (18 Reviews)
Submitted Saturday, June 6, 2009 - 11:03am [Dine in]

this is an ok place for breakfast. a little expensive if you only want a mini breakfast, but great for the selection of fruity pancakes/waffles/crepes/blintzes. its a nice place for a family breakfast, good coffee, etc.

so i thought i would try out the food while picking up a burger for my boyfriend... bad idea. nothing looked very intersting on the menu... i looked over the selection of chciken sandwiches, of which there was only 1 offered, tuscan chicken burger which sounded ok but not what i wanted that day.

not much seafood except a tilapia with hollandaise (sounds gross) for over $12, or fish and chips which was also over $10.

i settled on the onion rings and soup of the day which was chicken gumbo.
the only good thing about the meal was that there was okra in the soup and the waitress brought me extra crackers for my baby without me requesting it.
this wasn't really the issue, but there was only one piece of chicken in the soup. the main problem was that the soup was overwhelmingly flavoured with msg. i felt like i was eating a flavour package from a mr. noodles soupcup. the onion rings were extremely undercooked. definitely quite inferior to the onion rings at a&w. there is nothing i would come back for apart from breakfast. would not want to try the fish and chips since the onion rings were undercooked.

service is fine, although i dont like paying at the front. comfortable enough.

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Other Locations

1.Kingsway (4.6 km)
2.Lougheed Mall (7.4 km)
3.New Westminster (7.8 km)
4.Fairview (9.3 km)
5.St. Edwards (12 km)
6.Surrey (15 km)
7.No. 3 Rd (15.1 km)
8.Lougheed Highway (15.2 km)
9.Langley Bypass (29 km)
10.152nd Street (29.8 km)

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