A window-wrapped dining room offers a commanding view of the surrounding park-like setting; Burnaby and Vancouver below, as well as views of Burrard Inlet and Indian Arm. Nestled in beautiful Burnaby Mountain Park, Horizons overlooks the bright city lights below. Specializing in steaks and seafood grilled over an open flame, enjoy Chef John Garrett's West Coast inspired cuisine and dine in an elegant setting with a warm ambiance.
First off i would like to say that i have taken the time to read some reviews and am appalled at what i have read. I am a frequent at Horizons, and by that i mean almost dine there every week! My family love it and my friends do too! I also bring out of town co-workers during the day for lunch in order to show them what a beautiful city we really live in! Well, I am shocked that someone is saying that they waited for a table for 20min or longer! That is just untrue because i know people get sat within a minute or two,( i watch, i can't help it, I'm in management). The only time people wait either 2 minutes or longer is when its a holiday or just a busy busy sat night, and even then you are only waiting 5 minutes.
Now, there are also comments on service that i would like to address. I have been served by every server in horizons and i believe there are only approx. 12-15 of them. They are all curtious, respectful and genuine. Horizons has had some staff there for more than 10yrs, and one fellow has served there for more than 20yrs, you cannot tell me you are getting terrible, rude service when i know thats just bologne. Have you ever thought maybe YOU are having a bad day, or you are just very hungry and irritable, your hubby or wife is bothering you, maybe a friend has pissed u off or possibly, you just want to be a jerk to get free food. Well, let me tell you that servers all over have to put up with people like that every day and still have to put on a smile, that takes talent and discipline.
The Chef at Horizons puts out nice quality salmon, steak, duck, ribs, shellfish, ect ect. The only reason you may not like it is because of the sauces(by the way he makes from scratch along with all the dressings and all the desserts and sauces). Maybe its not your favourite flavor or pairing, but it doesnt mean the whole meal is terrible. I have been to Earls, cactus, and more fine dining like Don Francescos, the Pear Tree... and know the difference. If you have a problem on the way its cooked, maybe too rare or over done then just say so and the server will always gladly fix it, AND ALWAYS apologize. Know this, if you are going out to a nice upscale fine dining restaurant, you will always be paying more and getting less. The portions are not huge, you are usually paying for the quality, ambience, and service.
Honestly, this website is a terrible way to judge and criticize people and the way they cook and serve you. I mean, how would you like it if your family or friends left your house after you slaved all day in the kitchen and went on some website to anonymously critique you and say mean things about your food and poor hosting skills. Here is where that old saying comes in, "Treat others how you would like to be treated". Come on People, have some manners and some R-E-S-P-E-C-T.
We recently ate here and were quite disappointed in the experience overall. The property it is on is quite beautiful and I think that's about the only good thing it has going on. I couldn't help but feel I was in a cafeteria/dennies with the booths, tables/chairs and overall set up. It smelt something like a cafeteria/hospital/Sr's home. The specials included mashed potatoes, and so many people ordering them, that perhaps contributed to everything.
Overall the food was bland and not worth the money. We had the scallop appies, salmon and chicken for main course. Also ordered a side of asparagus. Pretty much bland overall. Asparagus had no flavor except of oil. We like to dine out occasionally at some nice places, and are used to higher prices, but this place is for sure not worth the money! The service was good, it was a busy night and they were very attentive and friendly.
We will go back for sure, next time with a picnick basket, a blanket and a bottle of wine. We will enjoy the same view in a better setting with better food in the park!
I have to say that my wife and I were both looking forward to our evening at the Horizon's Restaurant, situated atop Burnaby Mountain. Back in the summer we had shown up without a reservation and were turned away. The next time we headed out for an evening of fine dining we would make a reservation at Horizon's to avoid disappointment. This evenings outing was a disappointment.
The service was inattentive to say the least. The restaurant was abounding with staff and not many customers, yet we were ignored if not neglected throughout the evening. We were not served our wine until after the food came. When the main course was presented, we were left to forage for cutlery from surrounding tables as the service staff did not want to acknowledge our eye contact or hand signals for help.
The food was in one word, lifeless. The first course for myself was clams & mussels which were over cooked and placed into a bowl with cream sauce. Normally you would expect the seafood to be finished off or tossed with the sauce before plating, but this looked over steamed then plopped into the sauce. The two main entrees were Seafood Cioppino and Beef Short Ribs . The seafood cioppino was an identical preparation to the first course, over steamed rubbery seafood and plop in sauce method. The beef short ribs were likewise steamed or perhaps boiled as the the meat was grey and tough. Short ribs should be dark and pull from the bone easily with a rich texture that melts in your mouth. This dish was not pleasing to the eye. It was chewy and bland in taste.
As to the ambiance, the lighting was glaring and did allow a quant dining experience. The view which is, no doubt spectacular, is effected by the over-lighting of the restaurant. I considered the ambiance OK at best.
Great view of downtown Vancouver ... if you've been to Grouse Mtn. and Seasons, you get a great view, but this one I think tops it... you see both downtown with the waters and the coastal mountains. Though the view is not as close, you see so much more. The surrounding park area is lovely as well.
The menu is a bit expensive, which I guess given the view you get it's to be expected. But I found the food to be okay to good. Not exceptional by any means. Fish entrees were $27/28 for Salmon, $32.00 for Arctic Char, chicken for $27.00 and beef entrees were $34.00. The entertainment coupon provides a $22.00 savings for 2009 however not nearly enough to cover the entree. The only entrees around $19/20 was a pasta dish.
They allowed 2 hours for each seating on the weekends, with the first seating at 5:00 then 7:15. We were told when we made the reservation that we had to be out by 7:00 - the food was slow, so by the time we got our starter it was already 6:00 (we had a 5:00 pm reservation) - and entrees came out 6:40, so were told if we wanted dessert would have to move to another table, which I thought was an inconvenience to us, considering their kitchen was slow getting the food out when we ordered around 5:30.
If you do plan to go, take a visit to Costco ahead of time. They often sell $100 gift certificates for $80.00 - providing another 20% off, which you can use with your entertainment coupon. The cash gift certificates can also be used at Aqua Riva and Salmon House on the Hill.
The food is quite good. And if you land a window seat, you'll love the view (on a clear day/night). But my struggle is with the service - it is not at the caliber that the restaurant is aiming for. At this price point and intended sophistication, the disconnect is disappointing. My other struggle is the price point of the wine list - a good part of it is VERY inflated. Conundrum - a favourite white - is $86 (liquor stores sell it for $30!). Better restaurants list it for $60. I don't mind dropping coin when it all comes together, but Horizons has left me wanting a few times now.
Let’s just get this out of the way first: the food was great. Our table had steak, chicken, and fish: all fresh, tasty, cooked well, and reasonable portions. Complements to the chef and kitchen.
Unfortunately, the two of us still left with a bad taste in our mouth, in the flavour of rotten service. There was a long wait between ordering and getting food, drinks, or incidentals (such as requesting for a dead tealight to be replaced). There was a twenty-minute lapse between ordering a martini and getting it. The server tried to upsell everyone at the table as if he were selling used Datsuns, yet didn’t bother to come by much to see if anyone needed anything. The total time taken for the meal was three-and-a-half hours, from arrival to exit. We waited a half-hour for the bill.
And because there were more than eight of us at the table, there was a 15% gratuity automatically added to the bill. We dislike the idea of an automatic gratuity just out of principle, but in their defence they DO try to tell you about it twice, on your bill. That said, unless you look carefully (or have to be told, as I was) the "twice told" makes it look like the gratuity is being charged twice.
The appeal, of course, is location. We suggest trying to get a table near the windows to take advantage of this, as our table was back so far that the view was not a focal of the experience, but kind of a let-down: “Yes, the view, over there, is beautiful.”
The interior of the restaurant is very nice. Too bad the building seems more like a run-down ski lodge than a fine dining establishment. The washrooms are downstairs: both of us just about tumbled on the poor carpeting. And they reminded us of washrooms in a community centre, except smaller. The lone toilet stall in the men’s washroom was out of order. Which did not stop at least one person from using it while one of us were in the room.
I love the location and the view. It's especially good in the summer, feels like you've escaped the big city, even though we're still in it.
The service is impeccable. Great attention to detail. Serve the ladies first, etc. When we ordered our food and requested a wine selection, our waiter actually asked us a few questions about our wine preference, and then gave us a couple of options. We had a nice chardonnay, I cant remember the name now.
We shared some scallops to start, absolutely delicious, moist and juicy. Then my wife had the black cod, and I, had the steak. I know any wine freak will criticize the wine. But that was the great thing with our waiter, I dont like red wine. He felt this was the best white to go with my steak, and my preference...where I know at a lot of restaurants they will just tell me it doesnt work.
Well I beg to differ, and thought it was a perfect match.
The steak was grilled to a perfect medium rare, nice and red all through out, and very warm. Most places cook it more to a medium when you order medium rare.
We were to full at this point, so we missed dessert, perhaps on our next visit we will try.
Where do I start.Food is better at Wendy's.The price is not worth the taste and quality.Our server was very blah.He didnt smile once and when our food arrived he pretty much threw our plates on the table.I understand the plates are heavy and or hot but you dont do that!The bathrooms are downstairs and the enterance to the stairs to go to the bathroom is right next to the kitchen where servers bring out the food so a couple of servers and I almost ran into eachother.I would not go there again...not unless it was for free.
People told me that this restaurant was really good. I went there, the price was alright, nothing that i couldn't handle..
But i was pretty disappointed with the seafood dishes.
The seafood looked like it was right out from a frozen food package, meaning it did not look /taste fresh.
One of the servers there was quite hilarious to watch. He was walking not like a server, but like some idiot trying to show off walking down the street.
However, the restaurant has an AWESOME AWESOME VIEW!
i went around sunset time and it was very gorgeous
i went to horizons for supper on sunday night with 3 other friends. the service was truely outstanding. the location is wonderful, and very special for a restaurant in vancouver. the food was extremely disappointing. i had sweet potatoe and roasted red pepper soup, which was fine, but nothing special. i can make a better one at home. and i had the wild salmon, which was dry, and lacking flavour. as a matter of fact, everything on my plate was lacking salt which is unexpected at a restaurant at this price level. so, overall, i would not recommend this restaurant as a place to eat, but rather as a place to go for an expensive drink.
This place has become my favourite for special occasions. I've been there a 4-5 times last year and every experience has been great. Lots of space even for my baby's stroller. The food were delicious and I remember having the fish and the lamb rack on separate occasions. Soup and the appitizers were great. Staff's service attitude were great and will take care of our concerns. I remember having the dessert sampler and it was superb. Great view from burnaby mountain if you're seated by the window.
Went for Dinner with my dad. Ordered a $14 bottle of Lindemans and paid $38 for it. That's 200% mark up, a little excessive even given the real estate of this restaurant. Service was polite and prompt.
Had the rack of lamb. It was cooked properly but was underseasoned so it had a bit of a lamb-y taste to it, not indicative of $35. Dad had the pork tenderloin and said it was ok, not outstanding.
Chocolate Creme Brulee had nice flavor but was grainy and was not torched to order but instead arrived cold. This is typical of most restaurants these days and is not acceptable at a fine dining restaurant.
Overall not a good value for the price paid.
Went for brunch with family on a Sunday. Couple of little flaws that underscored their lack of customer service awareness.
1. Little thought was put into how they served pancakes to our children. They didn't bring along the syrup for the pancakes until we asked for it, but they explained that they didn't bring because of the kids. Go figure. Why would you not serve pancakes with syrup, and why would kids keep you from serving it.
2. The waiter spilled coffee over my wife's blouse and handbag, but no apology was offered, although he obviously knew that the coffee hit my wife.
If it wasn't for the children who were happily playing outside on the mountain, we would have been in a much worse mood. However, this experience was enough for us to have second thoughts about returning.
Haven't been to Horizon for years. Thought it caters to tourist and wouldn't offer any value. But I was pleasantly surprised.
Had the smoked black cod and it was cooked to perfection. Not too cooked not too raw, nice and soft. Flavours were well balanced. Crabs cakes had great texture and flavours as well. Service was attentive and just in time.
Overall it was a excellent experience
Just attended our first Christmas party of the year. We went to Horizons for my hubby's work Christmas dinner.
There were about 30 of us and only 1 waiter! I thought this was going to be disasterous but the man was a seasoned PRO! Did not feel like we were underserved at all.
Food was very good (consistant for a large group and historically consistant too from our previous visits). We ordered off of a condensed set menu due to party but among the group that sat closest to me we tried everything on the short list. I started with the seafood chowder unfortunately a bit fishy and a bit too salty for my taste. Hubby's caesar salad was tasty and just the right amount of dressing (nothing worse than an overdrenched Caesar Salad). My steak was perfect paired with some average veggies. The guest next to me said the salmon was wonderful and the pork loin smelled awesome. Dessert was Chocolate Pate and was decadent. Looked smallish but was very smooth and rich so a smaller piece was perfect.
Ambiance great. View was hit & miss because of clouds rolling in and out. But have been here before and on a clear night it's just beautiful.
Recommend for a nice evening out for two or twenty.
we went to Horizons for my brother's birthday, and took advantage of their $29 3-course dinner menu. we liked the flavor of the onion soup, but found it too salty. my mom enjoyed her salmon and shirmp wellington while our steaks were cooked close to our likings. our favorite of the night was the dessert, the chocolate mousse cake was very good, worth gaining weight for.
This is not our first time that we had poor service at Horizons. We only go there for a special occasion. We had received a terrible service once long time ago and we have not gone back for a few years. However, we went back about a year ago. That time, we had a great dinner with great service. We decided to try again but another huge disappointment. For the money we pay at this restaurant, I do expect half decent service. After an appetizer, we sat for at least an hour for the main course to come. Meanwhile, the waiter only appeared once and just dropped a knife and left. He did not even apologize for the delay once. We will never go back until we hear otherwise.
Horizons is our choice for a sunny evening. You can enjoy a stroll with views over Vancouver and up Indian Arm, the rose garden is lovely the air fresh, the sunsets spectacular. The meal is always good and sometimes great, the place is roomy and spacious, the service excellent.
ps keep this between you and me - don't let our secret out!
A beautiful location, and commanding views when the day and/or night skies allow such. And the views from the restaurant itself can be much the same, if one is seated by the windows, otherwise, no, and nothing special. I have had only two dining experiences at Horizons - one for lunch, and the other for dinner. On both occasions, I took 'out of town' friends, hoping they would enjoy both the views, and the west coast dining. Personally, I think we all enjoyed the views more than we did the food and dining experiences.
Lunch was the biggest disaster. We (friend and I), and only a very few others were in the restaurant at the time. We asked if they could possibly change the music, or at the least, turn it down -- as we were there to eat, savour and enjoy our time together and the view (and we had a great table by a window to do so), and not to be bombarded by music too loud for us to enjoy talking and enjoying the natural surroundings. "Sorry, we find people like music when they eat, it keeps them from having to talk to each other" was the short answer to our request. I tried again, at the reception desk this time, but was greeted with much the same stupid response. Good grief, to say the least!! So started a high-priced, nothing special meal that we could have and definitely should have enjoyed elsewhere.
The dinner evening there - four of us this time - faired a bit better, but it was still "bothered" by music played too loud for us to enjoy quiet conversation on a 'special dinner night' out. The food was good, but portions were small, and everything, imho, was much over-priced.
Horizons is not on the menu for another visit!!
i have never been to a restaurant that suppose to be fine dining, with food that was so bad.i expected a lot more for the food especially with the price. Don't get me wrong the view was beautiful, but i rather enjoy the view from outside. We order the calarmi which cost $12 but it was the worst calarmi i have ever tasted. it had no taste ! event the dipping sauce had no taste. then our group of friends order a bunch of entrees. they are all so bad. the steak had no taste. there was no seasoning to the steak. they gave two little baked potatoes that were cut into half pieces with a few small carrots. the potatoes had no taste. worst steak dish ever for $33 dollars are u kidding me. That dish was my bf which i tasted. My dish was the lamb shank. the best part was the smash potatoes otherwise the lamb shank had no taste either. that was barely any veg. they gave me like three pieces of tiny carrots. The lamb was so disappointing, i even make better lamb at home. My other friend order the salmon, the rice was over cooked and over buttered. all u could taste was the butter! no flavor ! we didnt bother tasting dessert because at that point i was so disappointed already. my sugguestion is that if you want fine dining and willing to pay that kind of price for food go somewhere else don't waste your money! if you want to see the view just go up there for the view it has a park on the outside. i'm sorry to say but there was a family having a pinic out the restaurant and their sandwiches looked better then our food.