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3
  • Food3
  • Service3
  • Value2.5
  • Ambiance3
  • Reviews85

Green Basil

4623 Kingsway
Burnaby, BC V5H2B3
Tel: (604) 439-1919
Fax: (604) 439-9719
Neighbourhood: Metrotown
  • Cuisine: Thai
  • Price: $$ ($15 - $30)
  • Reservations: Accepted
  • Meals: Lunch, Dinner
  • Hours: Mon - Thu: 11AM - 10:30PM, Fri - Sat: 11AM - 11PM, Sun: 11AM - 10:30PM

Reviews

Displaying 61 - 80 of 85 Reviews FoundSort: Useful | Helpful | Reviews | Date
Nice food, will go again!
By Copious of West End, Vancouver (12 Reviews)
Submitted Monday, December 24, 2007 - 11:39am [Dine in]

Service was prompt, simple, and met all expectations. We ordered Phat Thai, Yellow Curry, and Stir Fried Green Beans with Shrimp (not very exciting, i know). It doesn't take much to notice these particular dishes were not authentically Thai, however, they are quite tasty if you don't think you're supposed to be eating Thai. Our Phat Thai dish lacked a bit of flair and colour, presentation overall wasn't anything special, knife work and food prep could use more polish, (chicken and peppers were cut up lazily). Looking at the menu, you'll notice a lot of the dishes are in the 3-pepper spicy range (out of 4), but don't let that scare you, if you can eat Korean Kim Chi without problems, it's all good. Portions are quite generous compared to places in downtown, expect left-over if you order three dishes between two people. Always look for coupons in the Georgia Srt. for 2-4-1 entrees. Will certainly go back to try specialty dishes that's not so pedestrian. For hassle-free parking, park at Save-On Foods and walk over. Thank you for reading my review.

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some real competition for Thai House
By geekmom of Burnaby (10 Reviews)
Submitted Sunday, February 4, 2007 - 8:57am [Dine in]

My family (2 adults, 2 kids) has been trying out all the Thai places in Burnaby and we finally made it to Green Basil on a Friday evening in February. Although it was prime dinner hour, we were ushered to a table immediately with a big smile. The service continued to be excellent throughout the evening; attentive and friendly without being overbearing.

We ordered the Dinner for Four and added on the deep fried tofu with peanut sauce and vegetarian Pad Thai. All the food was cooked perfectly. The vegetables were tender but still crispy and brightly coloured. The meat and seafood were all excellent, though the kids had some trouble with the shrimp in the tom yum soup being cooked in their shells. Best of all, the sauces were flavourful without being excessively greasy. Lots of fresh ingredients cooked and presented with obvious pride. Our favourites were the deep fried tofu and the chicken with fresh coconut served in a red curry sauce inside a coconut shell.

Good value for a dinner out - we spent $89 (no drinks) on enough food to feed five adults, including soup, appetizers and a scoop of mango ice cream for dessert.

Well worth checking out!

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Third time wasn't a charm
By missy604 of UBC , Vancouver (17 Reviews)
Submitted Saturday, March 13, 2010 - 1:43am [Dine in]

I've been to this restaurant a couple of times before. Their food to me was alright but nothing outstanding. It was ok if one jsut want a quick Thai fix. I've had good service from them and I also like the ambiance. So one evening when I was craving some Thai food and didn't feel like cooking, I decided to order delivery. Boy, was I disappointed.

I ordered that Kaeng Jeed Won San soup and was shocked by the lack of flavour. It was merely glass noodles swimming in some tasteless broth with bits of chicken and chunks of tomatoes floating on top. It didn't even have the hint of the vibrant flavours Thai food is known for.

Another huge disappointment was their Gaaeng Mat Sa Man Curry which came as such a sorry, watery tastless mess of undercooked diced potatoes and thin slices of meat. It was so bland and watery that I had to add my own coconut milk and Masaman curry paste for it to actually thicken up and have more flavour.

Their only saving grace was were the beef satays. At least they were tender and flavourful. The peanut sauce that came with it was an oily, bland paste that had no flavour or peanuts at all.

It was not worth the $48 I paid for terrible food. You know it's bad food when I actually ahd to season it in order for it to be edible. What a rip off.

I don't recommend this place!

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Where's my change?
By foodnme of Vancouver, BC (13 Reviews)
Submitted Sunday, February 22, 2009 - 7:46pm [Dine in]

We've been ordering take out from Green Basil because its close to home, and we like the food a bit better than Thai House across the street.

Food: Pretty good on certain days. Sometimes it can be super greasy, but tastes much better than Thai House across the street. The seafood is good, and its not cheap tiny shrimps but actual prawns in the fried rice.

Service: Horrible! Even though we only order take out, we get horrible service on the phone, and when we go to pick it up, we are not given any change! The first time, ok, maybe they were busy, but it was $3 in change and the other half should have asked for it instead of just walking out. But when it happened again, there's something wrong with the place. You are supposed to give change when we give you more money than what it costs!

Value: decent, alot cheaper than some other places

Ambiance: small, cozy I guess, we usually order take out so I don't really know.

I suggest if they want to keep their loyal customers, they should treat all customers with the same respect and give us our change back.

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Good Curries
By Makulit of Vancouver (10 Reviews)
Submitted Sunday, October 12, 2008 - 12:02am [Dine in]

I went there for the first time last week with a couple of girlfriends. We ordered the following:

lettuce wrap:
very flavourful but there was more crispy fried rice noodle than actual chicken meat.

green chicken curry:
nice hit of spice, creamy and good amount of meat in the dish.

beef matsaman:
mmmm....delicious! it's not bland and watered and NOT mixed with veggies to make it look it's a big portion. I would have loved more peanuts and a thicker sauce though.

deep fried bananas with vanilla ice cream:
it was just ok. the batter that coated the bananas tasted a bit bland.

we also had a bottle of red wine and about 3 cocktails ( the pattaya delight is yummy!).

over all we were impressed with the food and the service. the bill came up to $42/ person which included tax and tip. wasn't bad because we had appetizer, 2 entrees, dessert and alcoholic drinks.

i liked it so much i went back the next day for dinner and brought my sister along. we had:

traditional pad thai which had a good amount of seafood and the flavourl was great. we also ordered the deep fried tofu with peanut sauce. i found the tofu needed some seasoning to it but the peanut sauce was good. this time for the 2 of us we only spent $15/person tax and tip included.

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Yum, Yum , Fast and Cheap
By vaneat of Vancouver (17 Reviews)
Submitted Friday, March 30, 2007 - 5:24pm [Dine in]

We decided to try this place last week, especially since there is a two for one coupon in the Straight. The decor is really sleek and clean and the service is fast. The waiters are very attentive and efficient. We had chicken curry and steamed vegetables with rice and the bill was $15.00 with the coupon for both of us. Everything was fresh, hot and tasty. It was a better overall experience than the Thai House where we usually go but the main appeal over the Thai house is that they take Debit!

We will definitely be regulars.

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Not coming back ... ever
By HERC of Vancouver (2 Reviews)
Submitted Friday, October 5, 2012 - 1:55pm [Dine in]

Where should I start.
Lets say that only ambiance gets a passing mark.
Service I don't care about, especially when I'm hungry, the only thing on my mind is good food.
I don't mind paying good money either, so that tells you that I'm not too picky, but food has to be good, after all that's what I'm paying for.
Now I can't say that I tried everything in the restaurant, but I did try 3-4 different things and let me tell you, the food was ****.
I know there are millions of hungry people in the world and I'll try not to use bad words in the same sentence with food, but I'm sure you can make out what those * (stars) mean.
Sure, that boiled chicken, plate fool of onions and green peppers just to fill the plate may be good in a third world country feeding you for $1 a day, but everything other then that is way too much.
This is in no way putting down Thai food, but a bad copy of Thai food.
If you want to eat good food, go to a restaurants where the owner, cook and staff are serving their authentic cuisine, and not trying to copy others for a quick profit.
Anyways, I'm not going back.

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Thai Food From Heaven
By Major Lennox of Vancouver (1 Review)
Submitted Monday, April 4, 2011 - 10:12pm [Dine in]

Last weak, my family and I were visiting a relative from Burnaby and we decided to go out and dine at a Thai restaurant. We usually go to Thai House but my uncle recommended us to try Green Basil so we gave it a shot.

When we walked into the restaurant, we were quickly seated by one of the staff. They had a full bar menu which is very surprising because most Thai restaurants don't have it. We ordered their calamari and I have to admit, it was beyond my expectations. Their calamari were perfectly deep fried and the taste..mmm.. writing this review just makes me want to eat it right now. We also ordered one of their "Tom Yum Gai" soups which is a spicy and sour soup with mushrooms,tomatoes, lemon grass and other herbs. This soup's taste is very unique. The level of spicy and sour was just right. No more no less. It tasted AMAZING. Absolutely delicious. My grandma wanted some salad so we ordered a Green Papaya salad. I tried that salad and the taste could just bring me to Thailand. It tasted SO good and it was indeed, very fresh. If your going to eat Thai food, you have to order curry especially if your eating from Green Basil. We ordered a home-made thick lamb curry. It was served in a pot. The curry was just so creamy and delicious. The curry was flawless and indescribable. You just have to try it. On the menu, this dish has 3 peppers on it which is pretty spicy but you can tell your waiter to adjust the level of spiciness of your desire.Also, the lamb in the curry doesn't have the weird funky taste/smell that you would usually get from other restaurant. My brother wanted something for his cravings so he ordered a wild Bangkok delight. This is a stir-fried dish that has prawns and other veggies. What I like about there food here is that they use very little amount of oil and other unnecessary stuff and instead, bring out the fresh taste of Thai food.The Bangkok delight dish was very, very well cooked. The second thing you HAVE to try when your eating Thai is the "Phat Thai." noodle. I have tried many Phat Thai across Vancouver and I have to be honest,this stir-fried Thai noodle is suburb. I ate the Phat Thai and savouring every mouthful. We also decided to try the Pineapple fried-rice. The fried rice had a very unique texture.In the pineapple fried-rice,I can taste the fresh pineapple every grain of its rice. The fried-rice was beyond spectacular. For desert, you have to try their one-of-a-kind Thai sticky rice with fresh mango. Nobody can cook sticky rice like they can. I don't know how the do it but it was the best sticky rice I have ever tasted.

After talking so much about the outstanding food they serve, there service is not much different. The waiters were very friendly and kept refilling our waters often. They changed our dish once in a while and made sure our dining experience was beyond expected.

The value of the food is shocking. The portions were HUGE. My family of 8 couldn't even finish all of the food. The price of the food was decent. Nothing over 30 dollars most of it. I am just speechless about the value of food. We walked out of the restaurant with leftovers and paid only about only less that 130 for 8 people and ordered liquor. Not bad for a restaurant in Metrotown.

This place has very fine decor and when we come in to Green Basil, you get a warm, cozy feeling. The noise level of the restaurant was decent for a medium sized restaurant like Green Basil.

Overall I recommend this place to ANYONE that loves Thai food and loves curry. I would give this place a 9/10. I definitely will come back to try their other dishes 

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Nice place but can't say the same about the food
By vancity3 of North Vancouver (9 Reviews)
Submitted Saturday, March 13, 2010 - 3:55pm [Dine in]

Don't bother. The ambiance and decor is the only thing this restaurant has going for it. The service can be a bit overwhelming and they really push on asking you to order a drink.

The food will get you full but isn't much of an enjoyable. I've been here twice now thinking the first was just a bad experience but the 2nd wasn't any better. The pad thai noodles were too dry and the green curry was less than flavourful. But they do have a great dessert when it's available ... if you venture out to this place try the sticky mango rice.

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Rude Owner
By realthai of New Westminster, Canada (1 Review)
Submitted Friday, March 13, 2009 - 4:00pm [Dine in]

US1234 - That was very rude of him! However, I believe the owners of this restaurant are Chinese and not Thai.

I have personally been to this restaurant in the past and found the food fairly good and definitely better than its neighbour, Thai House. Generally, the wait staff are quite attentive, but the manager is bad-mannered and very unprofessional.

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bad all around...
By igottaeat of vancouver (2 Reviews)
Submitted Monday, December 8, 2008 - 10:27pm [Dine in]

this is one thai restaurant we'll never ever return to. the food was beyond bad; the papaya salad was overly bitter and tasteless, and the pad thai was bland, chewy, and over-cooked. the ambiance was too noisy, and the staff couldn't get the papaya salad right even after we returned it twice.
we had to race home to rinse the taste out of our mouths!

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Good Lunch Spot
By eatlots of vancouver (4 Reviews)
Submitted Tuesday, July 22, 2008 - 10:20am [Dine in]

my coworkers and i love this place for lunch. great specials, great value for their great food. fast and efficient service is served majority of the time. this place also gets really busy, perhaps try to get reservations. ambience is also not bad, it is a newer restaurant. but there is divider wall that makes your entrance into the restaurant a little awkward, especially if you are trying to find the rest of your party. overall i highly recommend it.

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A patient waiter....
By jklau65 of granville, vancouver (9 Reviews)
Submitted Tuesday, July 22, 2008 - 5:53am [Dine in]

I am a banana.

I don't think I can anything to to my review that has not been said by the others. And the others are quite true in their reviews.

I can add that the waiter was quite patient with my indecision on what to choose for dinner. His recommendations were quite helpful and good choices. Trust the staff. And enjoy the food.

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Good value for the Lunch Specials
By f1r5t_crush of Burnaby,Vancouver (3 Reviews)
Submitted Sunday, August 5, 2007 - 11:12pm [Dine in]

I like to eat Thai foods, but the main problem is they usually a bit expensive. So...I was happy to find their Lunch Specials, which is available from 11am-3pm. It's $6.95, and they have several different selections from Chicken to Pork (also vegetarian). And it comes with coconut rice,daily soup,vegetarian spring roll or thai salad.

I've tried the "Chicken with Cashew nuts & Thai Chili Sauce" & "Yellow Curry Chicken with Pinapple & Coconut milk". They both taste good (eventho not the best one i've tried, but it's also far from bad).

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Pretty good
By ella of burnaby (6 Reviews)
Submitted Friday, February 16, 2007 - 11:29am [Dine in]

TThis restaurant has been the best thai I’ve tried so far. I tried Lhy Thai, Thai house Royale and Thai Café ( I would rate them in that order too). I had two dishes and both were flavourful one with clams, one rice noodle beef (it was one of their specialty dishes) Sorry I forgot the names. We also had the Tom Yum soup with coconut milk that was pretty tasty too we had the 2-3 serving one. Overall I would recommend going to this restaurant. The décor is ok and the service was pretty good.

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Pleasant Food - Pleasant place
By pubhopper of West Vancouver (5 Reviews)
Submitted Thursday, February 15, 2007 - 3:54pm [Dine in]

We ordered the Seafood Green Currie HotPot and the Pad Thai for 2 of us, after some consultation with an efficient smiling waiter. It was excellent thai food. We thoroughly enjoyed the experience. Our smiling and highly efficient waiter was highly attentive but not pushy. The decor is clean, modern and very pleasant looking. The two dishes were almost too much food for two of us, and asking for a doggie bag was simple and easy. The restaurant is divided visually into two halves, so it seems smaller than it really is. Conversation was easy as the noise was kept down. I recommend the place for business entertaining, which is what I was doing. They let us linger after dinner for as long as we wanted. The Currie Hot Pot was fantastic even the next day warmed up at home. After dinner, the owner came by our table and - very pleasantly - ensured that we were pleased with everything. This is very appreciated as many places don't simply care what you think. Thank you! "PubHopper Lady".

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Worth a try
By goodchow of westend, vancouver (8 Reviews)
Submitted Wednesday, January 31, 2007 - 7:17am [Dine in]

My family had lunch at this new Thai room in Burnaby. Overall design is great: simple lines, exotic colors, and authentic ornaments. We were greeted of course the Thai way with big a smile and hospitality.

We had a mild Phad Thai, papaya salad, chicken with cashew nuts, chicken with mild green curry, and a platter with fish cake. It was indeed a great lunch and a nice addition to an overflowing eateries around the Metrotown area.

We will come back to try other dishes for dinner.

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"In Your Face" Rushing
By Brenda R of Burnaby B.C (1 Review)
Submitted Sunday, April 21, 2013 - 11:46pm [Dine in]

I've eaten here twice.

With regards to food, it's ok but I've had better.

With regards to price, it's actually expensive in relation to what they offer (ok food in normal portions, 12-14 bucks)

With regards to service, I'd say very poor. Poor enough that I have decided not to come back here again. It's a Sunday and we came in at 9:30 pm, they close at 10:00. It's not busy anymore, there's just one other table when we came in. A group of 6 people actually came in right after us. Knowing how close we are to closing time, we tried to order quickly and our food was served quickly as well, probably 9:45 pm.

Now don't tell me that we only have 15 minutes to eat, this is still a restaurant, not a fast food chain. I think that it is reasonable and customary to close your doors and wait for your remaining patrons to finish their meal. (but of course, you don't let anyone in anymore past your closing time)

So we ate, half way through our meal, the man gave us our bill and put it on the table without us asking for it. (I'm annoyed)

Five minutes later, the man came back again and asked us if we are paying by cash or credit card, (I'm annoyed #2)
I said credit card and he placed the credit card machine on the table next to us. (I'm annoyed #3)

My god, we are not finished eating. Why can't you wait for us to finish our meal and we will pay when we are ready. I finally paid and by the time we left it was 10:15. So basically we only ate for 30 minutes.

Eating for 30 minutes is reasonable. We are not those kind of people who are taking extremely long to finish our meal. We do understand that it is closing time.

So yeah, we stayed an extra 15 minutes past the closing time but I think, waiting for 30 minutes past the closing time is reasonable if you had customers who came in close to closing time.

I think the man is very rude for this behaviour and also he looks like he doesn't give a damn that he is offending his customers.

If they are really so concerned about closing at exactly 10:00 pm, then they should lock the doors at 9:15 so no one could come in anymore.

I will not come back to this restaurant again.

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Green Basil: one of the best places in the city for Thai
By buns of Vancouver (7 Reviews)
Submitted Sunday, August 3, 2008 - 10:04pm [Dine in]

I go here all the time for their lunch specials, starting at $7.00. The value is incredible!

Took my family here a week ago for the Combo for 8 and it delivered.

Favorites include: spring rolls, the yellow curry, and the chicken with cashew nuts.

Go here for lunch or for dinner. Service is excellent and value is superb!

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Quite the experience
By tastybanana of Vancouver (2 Reviews)
Submitted Saturday, August 2, 2008 - 10:01am [Dine in]

I have been a semi-regular patron of this restaurant for the past 2 years or so. For the most part, the food and service have been pretty good so I have recommended the place to friends and family. Well, how some things change.

About 3 months ago, I ordered a Green Curry which should be made out of coconut milk. Right away, after I received the dish and had a few bites, I knew something wasn't right, it didn't taste proper. A few hours later, I was sick, in fact the whole night wasn't a good experience for me. You can debate whether it was the food there or not, and I am not 100% sure myself, although this is not the only time I or one of the diners I went with had severe discomfort after a meal there. I suspect, dairy milk may have been used in place of coconut milk, hence the funny taste and maybe my troubled reaction to the dish.

Fast forward to a couple of weeks ago. Friday and there were quite a few of us. Management in their wisdom had decided to turnover the patrons as quickly as possible. Well, the food and the service suffered badly.

Seated, and not a few seconds later, asked for our order. Not five minutes later, we received the soup, spring roll and lunch selection. Now, how do you expect to have anything resembling a good meal in 5 minutes. The food was mediocre and I am being kind when I say that. The staff was trying to pressure us to get out as quickly as possible, told us there is only a one hour limit for lunch patrons. Where that was posted in the restaurant, I wasn't able to see. A horrible policy to say the least.

Hey, they want a conveyor belt for patrons, in and out is all they want. Well, I did leave, I just don't think I will be going back. So lets sum up my rating, I gave food a 2 based on previous good meals, and it's not that high due to recent experience and the quite common occurrence of illness after dining there. Service is poor because they don't care for your experience there anymore, they care more about how quickly you can eat and leave. Value a two because the lunch special is quite the deal, although I should think about the food quality. Ambiance, well, just read the post again on why I gave it a 1.

For all the recommendations I made before, I am now telling people to stay away. A shame really, greed has taken over, perhaps the Thai House across the street will get more of my visits from now on.

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