Japanese restaurant in Market Crossing, Burnaby
I was so excited that there was a sushi restaurant so close to the place I just moved into...it's a shame it has such bad service.
I came in and sat down and there were only about 6 other people in the restaurant.
I waited nearly 5 minutes before the server finally brought me a menu, almost 5 more minutes until he came back to take my order after turning and looking at him several times.
I only ordered two items a mango avocado sushi roll and an order of a supreme veggie tempura (or at least a similar name).
My mango avocado rolls came fairly quick and I finished those thinking they'd bring the tempura out shortly after. I also finished my green tea pretty quick as the servings for tea is barely larger than a 1oz shot glass. Couldn't get the waiters attention to get more tea even though at this point there was probably only about 8 people in the whole restaurant. The waiter seemed extremely flustered by this small amount of people as if someone was yelling at him in the back.
30 minutes after ordering I finally get my tempura, and I accidentally knocked my sauce on my leg and the floor so after not being able to get the waiters attention again I walk up to the cash register where someone is paying for their order and just say sorry to interrupt but I spilt my sauce and I need more napkins to clean it up, he hands me one small napkin to use...I use the one napkin he gave me to try to clean it up and I finally look at the tempura and realize it's not even what I ordered. I ordered a tempura that was all veggies, it even listed the special veggies that would be included, none of those were in there but there were lots of prawns. So again I walk back up to the cash register where the waiter is standing ignoring his customers and I tell him this isn't what I ordered, I ordered the supreme veggie and this has prawns in it. He says there are no prawns in the supreme veggie, and I say I know that's how I know it's the wrong order, if you don't believe me you can look at the plate you brought me. So he goes over to look and says oh I guess this isn't the right order and takes the plate and says nothing else.
At this point i'm hungry, i'm annoyed and I just wanna go somewhere else, so I tell them i'll pay for what I ate as I don't want to wait another 30 minutes for the right tempura. Then this guy comes flying out of the kitchen and gets angry and starts badgering me about when I ordered it and that I must have ordered the prawn one and not realized it. I just tell him that I just want to pay for the mango avocado rolls I ate and go. As i'm paying for it I can hear him speaking in another language to the server and saying i'm lying over and over.
How can it be such bad service when there's only 9 people in the entire restaurant? Also it was nearly 5 dollars for just a mango avocado roll, if i'm gonna pay that much it should be much better service than this.
I happened to pass by this neighbourhood at dinner time, so, feeling hungry, I went in. First bad sign -- on a Friday evening, the place was almost empty. However, seeing that the servers and the people behind the counter were all Japanese, I figured that the food should be authentic, and I was really craving for Japanese food this day, so I decided to give this place a try. Bad call. Next bad sign -- the interior was unreasonably hot. There were air-con outlets in the ceiling, but apparently neither the air-con nor any ventilation was on. Then I looked at the menu, and the prices were very high. Although the decor of the place was decent, it wasn't great enough to automatically indicate a fine dining place that would justify such prices. I really should have walked out at this point, but stupidity got the better of me, and I ordered. Even though the place was mostly empty, the first dish took 20 minutes to arrive. It was just robata black cod, something that other Japanese restaurants could whip up in less than 10 minutes. Worse still, I had ordered an appetizer, and it was no where to be seen. Well, with Japanese food, it really doesn't matter that much which dish comes first, so I ate the black cod. The fish was cooked very well, with fine texture, but the taste was bland. Then, before the next dish came, the waitress brought the bill and the slice of melon (a complimentary fruit that goes with all the bills here). I had to remind her that I had ordered 2 other dishes that had not arrived. She apologized and took the bill away. Then, another 10-minute wait, and the other 'main course', Hamachi Kama, came. Still no sign of the appetizer I had ordered. This was, by now, 35 minutes after I placed my order (including 5 minutes to eat the black cod). This Hamachi Kama was nothing fancy, and it certainly should not have taken this long. This dish was OK, other than that the skin was almost completely burned. After that, the waitress brought the bill and melon again. Gosh! They couldn't even manage the order of food for one table, when the restaurant was almost empty!! Another 5 minutes, and finally, the crab cake appetizer arrived. Crab cake?? It sure looked like crab cake from the outside, but it didn't taste like it. Other than the deep fried "skin" on the outside, the stuff inside was a whitish custard-like matter that basically had no flavour at all. I have never seen crab cakes (whether made with real or imitation crab) with this kind of texture, appearance, or taste. All of this came to $36. Way overpriced. I have not experience such poor value for money for a long, long time, so long I can't even remember. Don't go to this place.
Food: chicken yakisoba, dynamite rolls and nigiri sushi were good but it was their dungeness crab roll that stood out - it had a great spicy sauce on top and crunchy bits around. Chicken yakitori was also very good and I usually don't like green onions but in this, it tasted fantastic.
Service: Not bad as there wasn't many people in the restaurant. Took a while to get a tea refill but I didn't ask either. Food came in good time.
Value: Expensive - the most I've ever spent on a Japanese meal without drinks. The food was good but it was definitely on the pricier side.
Ambiance: Clean and beautiful looking - everything from the decor to the tableware.
I wouldn't come back because of the price point but if you're not concerned with price and more with food quality, then I would recommend this place for you. Bon appetite!
Went there for lunch during the week and normally japanese restaurants have lunch specials. They did have a few box lunch specials but the price ranged from $11-$16 which is too expenisive. The other alternative was to order off the dinner menu which was already a bit overpriced. Ended up with the Sashimi box. Had about 5 pieces of sashmi (farmed salmon), tempura, salad and a fried pork chop. For $14, it was not worth it. The sashimi was average while the rest was just ok. Went with 3 others and they all got their food at different times, even when there were only 6 table occupied. Service was ok and the restaurant looked new. Would not return.
I have to say, the only thing that stands out at Genji from other restaurants, is that the ambiance is nice. It's very modern and not like all the rest.
Unfortunately, the great stops there. The food is subpar - nothing special. It's definitely not worth the prices they charge. Even the "lunch specials" are over $10 when everyone else charges under $7 for the same things.
Service was okay. Neither good nor bad.
Their only saving grace is their clean and modern environment.
I was in the Burnabi desert with Mrs. C and we were hungry. We spotted this place and decided to give it a try. The ambiance was nice and modern and the place was clean, including the w/c. As the previous reviewers mentioned, the staff aren't Japanese. Actually they are Koreans. I say so what if they get the job done.
After a brief look at the menu, we decided a pair of miso soups, and then on beef teriyaki don for Mrs. C, and California roll, beef teriyaki roll and tuna roll for me.
The food was pricey, but it was well prepared and tasted great. The presentation was first class. Service was excellent, and no complaints there. My only real complaint was the price. They should work on that.
Me and mine had a hankering for california rolls so being in the neighbourhood we went to Genji. Service was incredible as we were acknowledged the moment we entered the door and shown to a table immediately. Upon reading the menu I got sticker shock. Wish I had the nerve to just walk out. What the heck everything is priced about 75% more than normal. Lunch box specials run from $10.50 to $16.95 and from peeking at the adjoining table the boxes were nothing special. We came for rolls so that's what we ordered cali rolls at $4.50 each and beef teriyaki rolls at $4.95 each. Kinda expensive for a dine and dash joint. Teryaki rolls were fine but the cali rolls seemed like they were prepared beforehand. Can't prove it but the rolls were very compressed and the rice seemed hard. Bathroom was clean and first class. No plans to return.
Man, is the service here fast! I went on a recent Saturday and, I kid you not, the majority of the wide variety of dishes we ordered were on the table within 5 minutes. I have no idea how they do it but this restaurant has obviously decided to make fast service its trademark. However, not only is the service fast, but the food is great. Really good. I went the next night to see if it was just a fluke, but it wasn't. Same amazing perfomance. Surprising what you find in suburban malls these days.
The food is very good but much too expensive for where and what it is. A strip mall in Burnaby does not quality for downtown Vancouver pricing. The specialty rolls are very unique and creative, so I give them points there. But as they ARE sushi, little bits of food surrounded by rice (and not even the freshest or more expensive ingredients), the cost cannot be justified. They don't even use wild salmon.
I like the decor for the most part: the glass boat lights are cool, and the red walls are very chic. That Korean writing on the wall needs to go, however: it's a Japanese restaurant. it's super clean and the bathrooms are lovely. The chairs are horribly noisy against the floor, which I find annoying and gives an otherwise classy cafe more of a cafeteria feel.
Mixed feelings about this place; may or may not return.
Let's just put it this way, I had to make dinner after we ordered take out from this place because it was THAT bad we couldn't stomach eating it. What a waste of $20 bucks. I ordered a dynamite, BC and california...the three easiest rolls to make but they were unedible. My bf ordered the teriyaki chicken bowl and for the first time I Ever, he too couldn't eat his meal. The service when we went in to pick up the food was bad too, she very unfriendly.
let me get this out first.
all they are trying to do is RIP YOU OFF.
i was just shocked when i saw the price on the menu.
i wanted to walk out right away but my gf wanted to give them the benefit of doubt.
the food is subpar, nothing special, extremely overpriced (this one roll, can't even remember the name because it was just bad, costed over $10)...
i just want to know what the owner of this place is thinking.
service was also slow eventho the place was almost EMPTY with only one other table.
just avoid this place at all cost.. you will thank me later.
VERY overpriced Jap food. Only have few combos and they arent even good. Mostly individual sushi, noodles, etc. Taste is ok but does not match the price. Service is very aweful too. Asked for tea 5 times never served us except to tables near us. I would never go back there unless I was in the area and sooo hungry that I had to eat sushi to cure the hunger...which is not likely!!!
Tried this relatively new restaurant with my GF a few nights ago - wasn't that impressed. The restaurant is quite large and the decor is quite nice, however the prices are out of line for the quality of food being served.
Service is quite rapid, however I found the rice a bit dry for my liking, and my GF found a piece of egg shell in her donburi bowl. Overall the food was decent, but probably marked-up about 30% more than it should be.
Dinner for the two of us was about $35 for a donburi bowl, some sushi and miso soup. Realistically given the quality of food, it should've been about $25.
They need to get their prices more in-line with the quality of the food (or significantly improve that quality), or they won't be around long. There are too many inexpensive Japanese restaurants nearby that offer better value for the money.
This place is near my office, and although I do agree with other posters it is a bit pricey, I really enjoy the
food, and think that everything I have had has been wonderful.
The people who work there are hard working, It can get very busy and I have seen the girls actually running around.
The woman who is older, who I think is the mother, sometimes takes orders, and I do not think her english is very good, as she did get my order wrong once.
But they are so kind and helpful, they keep my tea full and my belly happy!
I will continue to return.
We were at Mareket Crossing this afternoon and thought we'd try this Japanese restaurent. When we walked in, the server handled us the menus and we asked her if they had a lunch menu as well. I don't think she understood us and said "no" and walked away. When we looked at the menu we were astonished to see how expensive everything was compared to many of the other Japanese restaurants in the Burnaby area. We debated whether we should walk out but since there were a number of people their at the lunch hour we thought it must be good.
We finally decided to order tempura udon at $10.95 per person and while the food was OK it was really nothing to rave about. Afterwards, we asked another server if they had a lunch menu and she said, "of course, that's what alot of people come here at lunch for". We didn't ask to see the lunch menu but I asm sure it was as expensive as the rest of the menu. In hindsight, we should have walked out but, we now know what the service and food is like. The restaurant is new, so it was very clean and roomy.
i ordered a ebi mayo and it was sOOOOOOOOOOOOOOO good.
the waitresses were nice and even gave melons and had 4 refills even if i did not awknowledged them.
food came out fast and it was tasty. i go here aLL THE TIME so they always give me free miso soup too
I'm a sushi fanatic. This is my favourite sushi joint in Burnaby hands down. The place is well designed and furnished. Food is excellent and worth the money - selection is amazing. The food presentation and the stoneware are just beautiful. The service however can be a bit challenging depending on who is there. Most of the servers lately speak poor English and seem to have trouble understanding.
What the place needs: change tables in the washrooms for parents with babes; dividers for privacy; more patrons; and servers wearing kimonos. :D
As a 10 year residence in Burnaby, I went to this pretty new restaurant yesterday around 6pm.
I ordered assorted tempura and California roll combo. It comes with a roll, 5 nigiri sush and miso soup. Food was nicely prepared and served on a good quality plate. It tastes good overall. Because it was not busy, I received service right on time.
Ambiance is outstanding. (very clean and modern style) Actually, it was my third time there. first time..Udong was salty. I think sashimi and roll combo seem better deal and taste. If you need some rest from busy Metrotown, it is a good place to be.
This place is pretty dissapointing. I don't think the people working there are even japanese! The food is ok but not great and it is soooo over priced. The service is slow and they don't speak english very well. When i ordered my food for pick up (thinking it would be better this way because my first experience dining in was slow and under serviced) i saw the waitress sneeze into her hand and didn't even wash or wipe her hands off. Gross!!!! I will never be back to this restaurant! If i could give one piece of advice it would be don't waste your time or hard earned money on this place.
i work in industrial area behind the mall this restaurant is in and i was thrilled that they were opening up a japanese restaurant. Having lived in Japan as an english teacher many years ago i've learned 'GENJI' is a very high class tradition japanese name. I was disappointed to find out they were owned by Koreans but i still gave them the benefit of the doubt. But the waitress did not even speak communicable english. I asked some very simple request and she couldn't understand me. Food was mediocre definitely not worth the amt they are charging. For lunch time i can easily drive up to kingsway and get jap food for better price and better quality. My bill was almost 30 dollars and all i ordered was a salad, 2 rolls and a bowl of rice. that's ridiculous! i usually get the same stuff wherever i have japanese food and usually it's around 20 dollars. If the quality doesn't match the price. they're not going to be around for long, but perhaps people are catching on, it's never busy anymore everytime i drive by these days.