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3
  • Food3.5
  • Service3
  • Value2.5
  • Ambiance3.5
  • Reviews22

Earls

4361 Kingsway
Burnaby, BC V5H1Z9
Tel: (604) 432-7329
Fax: (604) 432-7316
Neighbourhood: Metrotown
  • Cuisine: American, Canadian
  • Price: $$ ($15 - $30)
  • Reservations: Accepted
  • Service: Takeout
  • Meals: Lunch, Dinner
  • Features: Patio, Television, Wheelchair accessible
  • Hours: Mon - Thu: 11AM - 12AM, Fri: 11AM - 1AM, Sat - Sun: 11AM - 12AM
  • The menu at Earls focuses on freshly made, seasonally inspired, casually elegant West Coast cuisine with International flavour. In addition to wide variety of dishes Earls has a drink menu to match.

Reviews

Displaying 1 - 20 of 22 Reviews FoundSort: Useful | Helpful | Reviews | Date
Good all-round cookie cutter resto
By Bonka of Vancouver (464 Reviews)
Submitted Sunday, June 7, 2009 - 2:43am [Dine in]

Two to one for pho but my gf was incapacitated with post surgery recovery so we came here instead because the salmon entree they had would be kind to her jaw. We were greeted by the front hostess and led to our booth. Great looking room with a bar, dining and lounge section.

Food took a while to come out though what we did get was as expected. The salmon entree my gf had been modified yet again, this time with basmati rice instead (though she subbed for mash potatoes anyhow) and 8 asparagus shoots with a handful of greens. Salmon was cooked near perfect just a glint overdone. My gf's sister had the hot chicken caesar, self explainatory. My chicken tenders and fries were about as mundane as you could get. While the breast meat was real, the panko crust and fries made my plate of food look rather artificial, though perfect for kiddies.

Service was good with our waitress quickly topping up my glass of coke before I even hinted at needing a refill - she was at the kitchen end acting all coy when she was really scanning her tables. The staff are mostly eye candy, most conforming to that restaurant chain waitress look.

Reliable is what you get here.

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Not up to Earl's standard
By cocoeater of vancouver (323 Reviews)
Submitted Wednesday, August 13, 2008 - 10:01am [Dine in]

Went for lunch during the week and the place was not as busy as I thought it would be, approx. 50% full. Had the calamari and a lot of the pieces were stuck together which made it tough to eat. Spring berry salad with chicken was not very good, with chicken dry and dressing lacking. Friend ordered the NY strip and was tough. Service was average.

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burgers and head-bonking
By chasiubow of North Van (675 Reviews)
Submitted Monday, December 17, 2007 - 10:26am [Dine in]

Mrs. C and I met another couple for a bite at Earl’s and I have to say this is one of their better-appointed locations. The room is nice and modern and except for the noise (they need to hang some fabric or something) it had a nice ambience. It was martini night but I stuck to the overpriced beer. I had a bacon burger which was very good, except for the McD fries that accompanied it, which were not so hot. Mrs. C took my recommendation and had a Sicilian pizza which was reported to be crispy and flavourful. Our friends had wings, short ribs and salads. They were also reported to be good, but the portion sizes were a little small for the money.

One notable incident happened when we were there. A little tyke was seated on a booster seat that someone put on the upholstered bench of a booth, and he toppled over and smacked his head. Understandable given the precarious perch. His parents looked around frantically for help but all of the servers suddenly ‘disappeared’. That was rather cowardly. Luckily junior only bumped his head, but I suspect their meal was ruined. Points off for service!

Despite the drama the food was good, and I might be back if I want to live dangerously. Shame on the servers, though.

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Wha?!?!
By epicurious of Burnaby, BC (507 Reviews)
Submitted Friday, October 27, 2006 - 4:33pm [Dine in]

I just came back from a work lunch at Earl's. I'm full and content, but I'm also part-deaf now. First they played music with a heavy beat, but it was totally drowned by everyone's voices. We were a small intimate table of 5 and we still couldn't hear conversations across the table. I had to lean in to hear my co-worker who was sitting right next to me. The noise was a mix of all the diners, the bar staff, servers with kackling laughter and the chefs screaming to each other with bits of profanity on the side. Definitely not a date place.
The food was good. I ordered the Salmon provencal salad. It was a huge salad of mixed greens, green beans, sweet potato wedges, artichokes, nuts and goat cheese. And of course, a nice piece of salmon. All this paired with a nice bottle of 2006 San Pellegrino made for a delicious meal!
The server was great and attentive. The noise is the only thing that turned me off, but I would probably go back.
Wasn't sure about the total bill/value since our boss paid!

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Best Earl's location I have been to
By aregma of Burnaby (116 Reviews)
Submitted Thursday, September 6, 2007 - 11:17am [Dine in]

The service at this location is excellent. The staff is almost always prompt and very friendly, and the food comes out quickly. The one time I complained about slow/poor service I received a phone call from the manager and they apologized and sent a gift card for my feedback. They may have their off days, but they definitely strive for excellent service.

It looks nice inside, but it tends to get loud at night which makes me want to leave soon after my meal is over instead of hanging around for a bit to have a chat with my friends. I have found it always nice and clean as well.

The food I think is consistently above average. Nothing that wows me, but I'm also never disappointed. I have tried most items on their menu from their burgers to their steaks and its always good. When i want to have a good safe meal I come here.

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Extraodinary.....extraodinarily salty, that is.
By Food-Goddess of Coquitlam (96 Reviews)
Submitted Monday, May 2, 2011 - 1:11pm [Dine in]

Went there for dinner with my friend. The host was a little confused when I went in and told them that my friend has made a reservation for 2 people. She told me that they don't take reservation, which I didn't really understand since it wasn't a weekend or anything. Anyway, it was not a very busy weeknight with plenty of empty tables, but I still had to sit there and waited a while before I was finally seated. She brought me to a table over on the lounge side, and it was a table with 2 large 1-seated couches. These couches must have been there for a while, because the top of the armrests were worn to the foam and the ripped part kept snagging on sweater, so I had to ask the server to swap my couch with one from the adjacent table.

My friend and I decided to order appies to share, so we got the chilli chicken, dynamite roll and a shrimp pesto pizza. The chilli chicken and the dynamite roll were alright, nothing out of the ordinary, although I would prefer the sauce on the chilli chicken to be a little less "goopy". The shrimp pizza was extraordinary...extraodinarily salty, that is. I've already asked them to go easy on the feta cheese, knowing that it would add quite a bit of saltiness to the dish, but it was too a little too much for my threshold. So my friend decided to get the calamari instead, which was also a little bit of a disappointment. The tzatziki was tasteless and the tiny pieces of calamari was a little undercooked.

Not my place of choice for dinner considering there are so many other places to choose from in Burnaby.

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Nice Meal, Mediocre Value
By BbyGlad of Burnaby (9 Reviews)
Submitted Saturday, April 2, 2011 - 1:36am [Dine in]

I had the Spicy Seafood Linguine for $19 and shared dry ribs $10.
Linguine was excellent with just enough spice to make it interesting.
there was a huge prawn on top, but I found it too chewy. I'd prefer a few smaller prawns.
the dry ribs were very average.

Nice ambiance, but not good value in my opinion.

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Allergy Aware
By shairose of Burnaby (1 Review)
Submitted Monday, June 7, 2010 - 1:07am [Dine in]

a positive dining experience at the Kingsway location in Burnaby.
A group of 14 had dinner reservations on the above mentioned date.
Due to the fact that we were a large group the tables were split between 2 servers.
My husband and I informed our server of my severe food allergies to all nuts. She told us that she would let the kitchen staff know as well as advise if there was anything on the menu that was not safe for me.
Shortly thereafter, the manager appeared at the table to verify who had the allergy and to speak to my husband and I.
The manager, whose name I wish I could recall, did say that he would check the ingredient listing for the sauces etc.
I had ordered the Los Cabos chicken taco. My husband ordered fish and chips and mentioned to the sever that by extension, he could not have any nut products either.
When all the meals at the table arrived they were brought out by the 2 servers. There were people in our group that had ordered meaals which contained peanuts as well as other nuts.
Our server brought my husband and my dinner along with a few others meals on a tray which was kept seperate from the tray of plates which did have nuts, which was reassuring.
There were several quality checks during and after the meal.
Our server even asked if I had my Epi-Pen with me, which I always carry!!
I also felt I was in "good hands" being seated with 13 Nurses and a Paramedic!
As a Registered Emergency Nurse, I have encountered patients with allergies who come in with varying degrees of reactions, primarily due to accidental consumption of the allergen and/or cross contamination.
Earls is an Allergy Aware restaurant.
Dining out is always a challenge. Not every meal out is a positive experience. But when we do come across an establishment that not only understands our needs and challenges, but takes resonable precaution and just as importantly emphasizes and educate the servers, it makes for a great time out!
Next time I come to Earls, I may have to order something other than the Cabos Tacos....I found the portions very small ( 3 discs) and left a little hungry.
But the positive experience made up for it!!

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Always a pleasant dining experience
By yummm of Surrey (36 Reviews)
Submitted Thursday, July 9, 2009 - 12:18am [Dine in]

I find this Earls one of the better locations; the interior is similar to many other Earls', trendy, loud and dark. I enjoy the atmosphere every time I am there, and the food is always consistently good. I can't say it's great value as the prices aren't low, however, I definitely prefer Earls over other similar chains. I like their menu, not complex or pretentious and there's always something for everyone. I love their calamari! I order their pasta almost every time and it's always delicious, and the portions are generous too.
Their patio's very nice at this location, they have individual "tents" set up in the summer with blankets provided to customers when needed. Although all the traffic and noise on Kingsway might not be too pleasant, I really like being able to be outside enjoying the fresh air and sun while having a good meal.
The service is just okay because I find the servers not very attentive, and some of them can be quite fake too.

Overall a very nice establishment, will certainly keep returning :)

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Nice remodel
By burvan of Burnaby (30 Reviews)
Submitted Wednesday, March 28, 2007 - 9:00pm [Dine in]

As a Burnaby residents we have been going to this Earls location for over 15 years at least once a month and was shocked at the new look which was long overdue . The new ambiance was most welcomed as it very comfortable and relaxing and the always present high noise level due to low ceilings seemed diminished by the changed and improved surroundings .We have never been disappointed with the food given the value and market segment that Earls competes in and the relatively new tempura prawn appetizer is a winner especially with the kick ass sauce .The waitress was charming however the front hostess staff always makes this seem much more difficult than it should be as we see the empty tables and we ask ourselves why do they not just take us to the empty table instead of looking at the clipboard and making this look like some strategic military move . Love Earls but the hostesses need to be more real

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Always a Good Experience
By localgurl of Metrotown, Burnaby (24 Reviews)
Submitted Saturday, April 18, 2009 - 8:31pm [Dine in]

We found Earl's on Kingsway to be very solid and consistent over the years. Although busy at lunch, they manage to get our orders out in a timely fashion. The food is usually good. Our favourites are the chicken wings, calamari and quesadilla. The service is usually pretty good. We would recommend this restaurant.

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gross pasta
By cariba of Vancouver+ (23 Reviews)
Submitted Sunday, February 15, 2009 - 11:38pm [Dine in]

i wish i remembered the name of the pasta i had but it was incredibly nasty. i had 3 other people try it and boy was it nasty and the pasta noodle was so huge in size that i had to use a knife. my friend had this chinese chicken dish and it was not tasty wutsoever. food was quite a disgrace. service was solid and we were well treated from start to finish no complaints there.

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Horrible service...
By foodnme of Vancouver, BC (13 Reviews)
Submitted Tuesday, February 10, 2009 - 5:44pm [Dine in]

So after the first couple horrible service nights I had, I figure I will go back to give them the benefit of doubt, since it most were hockey game nights and waiting for a drink for 30 minutes is NOT that bad...right?

We went on a Sunday late afternoon, and it was not that busy. Considering how the place was practically empty, it still took 15 minutes before we placed a drink order and food order at the same time. 15 minutes? That is insane, I don't know why I put up with it and not walk out. When you are hungry, you're just hungry. Food comes, average, but our drinks are empty and it still takes forever for a waitress to come by and ask for refills, etc. There was a table full of cute boys by us, and they were being waited on hand and foot. Next time I go to this Earls (which will now be never) I will make sure to bring a pack of six packs with me in order to get decent service!

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Those Waitresses Rule, As Does The Food
By tallmanofCanada of Van area (3 Reviews)
Submitted Monday, November 22, 2010 - 3:30pm [Dine in]

Hands down the best waitresses in the city! Long before they had the popularity to prove it, I've been scarfing down good food and drinking here regularly.

If great beauties aren't your thing ... the menu is full of healthy classics ... many with their own twist (for the better ... Earl has some awesome creations back there!)

But if you are a steak and wine fan ... this place is your heaven! The drink list goes forever and I have yet to find a bottle that I don't like. Being a fan of meat though ... the steaks are my personal favourites.

Everything from the friendly-neighborhood-pub-feel, to the friendly staff and great food to casual high end... Earls won't disappoint, and with those beautiful waitresses in classy uniforms - you simply can't go wrong! Brought wife and other ladies and they loved it too. Always good.

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Wash your hands!!!!!
By priscilla of downtown vancouver (4 Reviews)
Submitted Tuesday, June 2, 2009 - 1:49pm [Dine in]

Went to Earls for lunch on Sunday afternoon. I normally go to another location, but it was closed for remodeling.

We ordered our drinks and the bartender was on her break, sitting at the bar, busy eating her prawns and licking her fingers. She got called away from her finger licking, to make my drink. I watched her get up and go to the bar without washing her hands after all of that finger licking. I watched her squeeze a lemon into my drink, with the same unwashed hand she was using earlier to eat her prawns with. Gross!

Sorry, but that is disgusting. Had I not seen it with my own eyes I wouldn't believe it. I used to tend bar in the 90's and I never touched any food with my bare hands unless my hands were washed first. I still get the heebie jeebie's thinking about it. Hello...ever hear of communicable diseases?

I will stick to my usual Earl's location from now on.

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tardiness
By madame of burnaby (2 Reviews)
Submitted Monday, February 9, 2009 - 2:41pm [Dine in]

i have been dinning at this restaurant for over fifteen years.I had lunch last tuesday and was thourally disapointed?They served me the wrong wine?and when replaced by the correct one,it was brought back in the same glass?yet i could still not distinguish the difference?So i asked for a clean glass and the corect wine out of a fresh bottle?whic they complied.When the food came it was obviosly not of the same quality and not quite edible?how ever they did not validat how we felt in any way?It would take alot to get me back?

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loveit
By christina0 of Burnaby, (4 Reviews)
Submitted Sunday, December 14, 2008 - 1:40am [Dine in]

This restaurnt is always consistant and they never mess up what i order.... flavour is always there..quality...service is excellent, the servers are always very friendly and i always get my food quickly. i've never been disappointed here and i go there a couple times a month because of that. The chocolate toffee cake is the best!!!!!

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I like it...
By vanessa of vancouver (7 Reviews)
Submitted Saturday, March 17, 2007 - 4:01am [Dine in]

Its a realy nice atmosphere and the food it good.I never thought it was the best place to go to but I also never had a problem there.Service has always been good there.Actually all of the Earls I have been to have been quite pleasant.

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No complaints here!
By Blackberry of Vancouver (4 Reviews)
Submitted Thursday, April 27, 2006 - 8:21pm [Dine in]

With an East meets West style menu, the food was delicious and I enjoyed every bite, regretting that i got full before I could finish my alfredo. The service was fast and the waiters were courteous, save for one bald guy who kept tripping the others. The restaurant has a somewhat classy (dare I say romantic) feel to it, with dark wood and white tablecloths, yet it still maintains a light mood, making it a nice place to snack with friends, or bring a date. All in all, I enjoyed the experience and plan on visiting again soon.

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Discriminatory Service - not the first time at Earls
By FOOD-DISCERNER of Vancouver (19 Reviews)
Submitted Sunday, April 22, 2012 - 10:09am [Dine in]

I went with my partner to Earls at Burnaby (beside Swiss Chalet in Burnaby) for an early dinner on April 21, Sat at 5.10 pm. We were seated at the top right corner of the restaurant (as you enter), beside the kitchen and wine cabinet.

The host was a male, with a lightly trimmed beard on the sides of his face. After taking the orders from us, he started addressing only my partner throughout the meal as if I wasn't there.

This is about the fourth time this has happened. You have all these waiters and waitresses dressed up who appear pretty on the outside yet have no sense of basic human courtesy or kindness.

I have nothing much to comment about the food. All I can say is, Earls now stands for discriminatory service.
My question to Earl's management is, how do you train your staff on basic customer service?

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