The menu at Earls focuses on freshly made, seasonally inspired, casually elegant West Coast cuisine with International flavour. In addition to wide variety of dishes Earls has a drink menu to match.
Apart from the fact that my partner had a knife that was coated with pasta sauce dropped on her black clothing and nothing was done to clean it up, we had food delivered that was not as ordered and food that arrived an hour after others had been served. One meal NEVER was served !
Drink waiters that can only take one drink order at a time. No idea which seat ordered what meal. Very little bussing of table.
I could go on, but this place is beyond description. This is the second time a similar occurrence has happened at this place.
Fool me once... another chance. Fool me again....never again !
Mrs. C and I were out shopping for Halloween stuff when we spotted this Earl's location. As a previous reviewer remarked, it is hard to find the parking area, which is in back. Once we solved that problem we were on our way. The patio was nice with two fireplaces and decent lighting, but none of the tables were set up so we scampered inside. The restaurant was huge, with one third designated as a sports bar with big TV's etc., and the rest of the place decked out like a banquet hall. Lots of dark wood and fake French early 20th century advertising posters. Everything was clean including the w/c.
Since it was Bellini night we each had one of those, and I had a bacon cheeseburger while my beloved dining companion ordered a chicken market salad. Both were just fine, although I was disappointed that yam fries were not available. Our server was quite friendly and once we were served came back for not less than two quality checks. That was a pleasant surprise.
All in all a decent meal.
Have gone to this location for years & have always enjoyed it. Went last week & much to my suprise the place has had a complete face lift. It looks good but the only problem is the acoustics are terrible and you can't hear conversation from your dining companion. They also have lots of TV's playing plus loud music. As I am older I thought it was me but our server tells us that lots of her clients are complaining. My buddy who enjoyed his lunch doesn;t want to go back as it was impossible to discuss business in that atmosphere. For the first time I also had a meal that was not up to Earle's standards but I will give the place one more try.
Years ago, this was "the" place for me and my girlfriends to dine and hang out at. As we got older, we noticed the quality and service slide quite drastically so we stopped going. It's been quite a number of years now and the one or two times we went since there were not stellar meals. A couple of months ago, a friend came home from Alberta, with the family, and called us to do dinner. He suggested Earls. Um... ok. Sure. Not expecting a whole lot when we went but I have to say... completely surprised and very happily so.
Food quality has gone waaaaaay back up to the original standards and the service was top notch. We had their 2 year old with us and they were so good with her. Made sure her food came out ASAP to keep her occupied and our food was not so far behind it that she was done well before us. I had the steak and frites and it was a perfect medium rare with crisp shoe string fries. Hubby's cajun chicken ceasar was amazing too!
Since then, we've been back again, just in case it was a fluke. Nope. Consistently good food made with care and service that is pleasant, friendly (without the short skirts paying attention to only the men in the group) and very efficient. A ceasar salad I will sit and happily eat over and over again. I'm not big on the salads but this is very nice. We actually got to watch them make it from where we were seated. Sunday Supper is a steal of a deal... $25 for a salad starter, a choice of entrees (chicken, fish, steak) and a s'more for dessert. Homemade marshmallows! Yum! Naughty for a diabetic but very very difficult to resist!
If you're dining with friends and want to talk,.. be sure to sit in the restaurant side. The lounge is really loud and it's hard to hear each other. Service seemed to be a bit slower on that side but maybe it was just a bad night.
Would we go again... solid yes. Girls night.. here we come!
Since this location is fairly close to where I live, and I was given a gift card once, I've been there 3 times. I don't plan on going back.
Food: Are the patties so frozen and dull that the chefs feel compelled to drench the burgers in half a pound of salt? My girlfriend couldn't finish her burger, and even a salt-fiend such as myself found it gross. The fries are now small and thin as Earl's seems fit to mimic McDonalds. If I want thin, salty fries, I'll go there.
Service: What killed this location for us is the service. The last time we went, we had the worst waitress we've ever had the misfortune of 'serving' us. After waiting 15 minutes to even order our drinks, we started to walk out and told the shift manager as such. We were convinced to stay (and we were starving) on the promise the service would get better. We also saw a family at another table walk out after being ignore. The service didn't get much better, and this was the first time I've ever not given a tip.
If you don't already know, Earl's waitresses are hired purely on looks and nothing else. Earl's is great for eye candy, but this particular location doesn't seem to realize that SERVICE is important. Each time we've been here, the service has been below par.
Value: Average food with above-average prices.
Ambiance: Lively, a good lounge section with lots of TVs, and cool decor. For a night out with a date, however, it can be too loud. It's best to go to Earl's with a group of friends or co-workers. That said, go to a different Earl's location. This one is consistently poor.
Lack of planning for Mothers Day lunch landed us at Earls right at opening hour. Without reservations, we were seated in 15 minutes and considering we were a group of 9, that's not too bad.
Food: I've never been a fan of mass produced chain food, but my meal, as well as my table mates' meals, were well executed. I especially liked my brie and chicken sandwich on ciabatta. Came with a fairly large side clam chowder for an additional $1 extra. The dry rib was disappointing as it was tasteless and excessively dry.
Service: server was young and eager to please. She came by twice for refills, audit checks, etc. Food came out within 25 minutes of ordering. Carnations as departing gifts for the mothers at the table - a nice touch.
Value: Reasonable pricing for mid-scale chain restaurant, about $12 to $26 for entrees. I was a tad disappointed that they do not offer a lunch/brunch menu like Milestone does, so we ordered usual lunch food like sandwiches, burgers, and salads. Average cost per person was $23, which is fine for Mother's Day lunch, but pricey for a regular brunch.
Ambiance: nice wooden beams and high ceiling. Great space for an evening dinner with friends. For a Sunday brunch, we found it too hard for conversation since the music was blaring and the noise level can really pick up even at 75% capacity full.
Overall: one of the better chains and this location offers easy (and free) parking. If you're a drinker, 4 shooters for $10 - what a deal.
My wife and I often come to Earls for their burger, which is actually fairly good. Apparently they do fish and chips really well, but I've never bothered to try it because the hamburgers are so right.
This location actually has a good decor and layout. It is dark and sophisticated, the furniture is modern and the whole place looks like it is according to a grand design. And considering it is a chain, it is amazing how I had what can only be described as the best hamburger I've ever tasted! The meat was amazing and it was stacked with great sides. The service was friendly and warm! The lady serving us was hot. No other word for it. Great legs. We will eat at Earls every chance we get.
However, it is getting pricey here even if they are my favourite.
So I took some business clients there to lunch yesterday. Long story short: 1. they brought wrong meals to the table and when we told them we never ordered those items they seemed confused and just walked around like lost duck chasing one another. 2. when they finally figured it out, my soda was served to me and they spilled parts of it on my pants. 3. I picked up the tab, and they didn't give my credit card back. I was so busy talking to my clients that I didn't realize until after.
It's right by my office, and been there many times because the closest alternative (Cactus Club down the street) would have required us to drive. There are other occasions that they led us to a table, and nobody bothered to attend to our table for 10 minutes, until I literally got out of my seat and told somebody. Another occasion, my soup was served cold. By the way, they never do anything about it.
So have I had worse experience? Definitely yes. But have I had that many poor experience at the same restaurant? No.
Its up scale for us, as my wife and I usually like pubs (no kids) however we were in the area and went in at lunch. It was busy, but we were seated right away. I was amazed at the service for such a busy place. We liked the menu compared to most pubs, we like different, not so much deep fryed, after a while the waitress finally had enough of us not making up our mind and made a couple of suggestions. I loved it, I had pizza as I love pizza, it was a thin crust, one of the best I've had, but different, a great change from a thicker crust. My wife had one of the sandwiches the waitress recommended, Chicken with grilled apple and cheese, totally awesome. Did I say good drinks.
Typical Earls, Decent food, Drinks, nice looking waitresses, large dining area, patio... only complaint, parking is tough to find and for the first timer, a little tricky to get to. (Enter from Backroad between Gilmore and Lougheed.
A couple years ago I did not like this place. I went back recently and was so happy with everything! The change in service was amazing, and food was great! I loved the decor, and the people. It is nice to go in somewhere and to be greated with a genuine smile. I will be back
Excellent for dinning, and taking young ladies of any background.
Food: I love the food at Earl's, even if it is a bit pricey, its good for special occasions when you want to impress.I must recommend the steak with fries and wine. My date had ribs and she said they are more than satisfactory.
Service: The service is great, and you will be amazed at how the waitresses look. I thought my date will catch me and I didn't want trouble coz I get enough of that at home, but the blond ladies looked like a million bucks. What's more the waitress knew wines.
when they bring out your orders, they place them on a huge susan.
Atmosphere: The atmosphere is very modern, and will keep your eyes wandering while you wait. The staff are pleasers.And they have the game on.
Earl's Burnaby is a thumbs up.
Friday night after work. The wife and I were exhausted. We needed a quick fix for diner.
I always thought of Earl's as an old burger joint that has other items on the menu. Wrong.
I don't know about other Earl's but this one is HUGE. Rockin Friday night? No problem. 5 mins for a nice table.
One look at the menu and wine list and you know these people are serious. TVs everywhere just in case I wanted to see how my team is doing. Did I design this place?
Our server was young but she knew her stuff. A little wine knowledge and some friendly menu advice. Nice and efficient service. Damn...wish I remembered her name. Big Red Earings. Blond. Petite.
Food: Spinach Feta dip. Tasty Yummy. The wife had a burger and salad with cheddar and shrooms. Myself, a chicken quesedilla with a side a warm potato salad. OK. My potato salad was out of this world. Wife's burger=best burger ever. Honestly can't recall a better burger! Kudos Earl's.
I'd just like to end by saying this. I work in the industry and dine out often. I was very impressed by this location. They really seem to have their "stuff" together. Our server was quite professional. You don't find that everywhere.
went there for a birthday party dinner, had a party of 22, first when reservations were made the staff actually asked if someone would show up 30 mins early to help put tables together and set up which I told them that was their job, when we got there the waitress only took half the table's order then came back 20 mins later to take the rest of it, drinks took forever to be made then half way through our meal our receipts were given. We were given the impression that since it was a saturday night we were to rush through everything so they could get us out of there when had those receipts not been given so earlier a majority of us would have ordered several more drinks and desert.......I've been to other places with large parties and never been rushed....I will never go back to that location and I know several other people from my party won't, the service was horrible
I've been to this Earl's location on other occasions and left with an okay attitude about this place. However, there was one time I went there with friends, and I was so disgusted with the service. My two friends and myself went to get some appys and drinks there one night. I think it was a sunday or something - it wasn't very busy at all, and I think it was near the end of the night. There was probably 5 tables in the whole restaurant. Our server took FOREVER to get us drinks. I understand if it's busy, but there was literally no one there. We finished our drinks, and our server seemed to disappear! She didn't come back for another 15 minutes, picked up our glasses, with her hands, and just walked away. Didn't ask if we wanted another one. Nothing. We waved her back and ordered more. It was like we were bothering her to get us more drinks. Another friend joined us and our server, again, had disappeared. We timed it. He was sitting there for 25 minutes without her walking by ONCE! He went up to the bar to get a drink where he met another guy who said he was doing the same thing!!! I was livid. Then, we're sitting along the wall with the wine racks, and we look through, and there's our server, playing CATCH with one of the cooks!!!!! wow. wow. I will NEVER return there, and neither will any of my friends. HORRIBLE.
My husband and I love going out to eat, even though both of us are great cooks. When we go out we always like to order something that we ourselves can't cook.
We came to Earl's to celebrate my last day of school and his new promotion.
I ordered the pasta with olive oil and tomatoes, he ordered the Jerk Chicken dinner.
First off, The pasta was swimming in a pool of poorly tasting olive oil. I asked the waitress to make the pasta in a more of a tomatoe base rather than the olive oil. That didn't happen. Equally, for 17$ pasta dish, why is garlic bread not a part of the dish, instead paying 4$ extra for a piece of bread drowing in olive oil and vinegar. YUCK!
My husband's dish was equally poor. 24$ for the Jerk chicken dinner with a scant amount of vegetables, a small amount of potato's and a fatty piece of chicken breast that was totally underseasoned. After the fat was skinned off of the chicken, there was a tiny piece of chicken left to "snack" on.
The only redeeming quality was the single serving of Tobelerone Cake. That was yummy.
How come Earls has become a "nightclub" where you can hardly speak to the person at the table because the music, sports or what ever else is going on is too loud.
Anyway Earls, Cactus Club all need to stop spending so much on their open concept kitchens, trendy bathrooms and TV's and sound systems' and get back to what really matters. GOOD FOOD with portions that equal what you pay for.