The Cactus Club has over 20 locations in BC and Alberta and features an eclectic menu selection that includes steaks, rice bowls, dinner sized salads and more.
OK the food is alright. Of similar restaurants (Earls, etc.) the food at the other places I find better. A lot of their creations I just find not as appealing as they could be. Never been a big fan of their burgers or sandwiches. For me it's small things like the bread they use.
The service is the interesting part. Mostly attractive female servers, and mandatory retirement seems to happen at the age of 30. The odd male server. And that's the funny part, one time we showed up and the hostess was looking around where she could seat us. After a while she comes back and she's like "Is it OK if you have a male server? Or do you want to wait for another one?" I was with my wife at the time no less. We just thought that was so damn funny and pretty much sums up what this place is all about. While the service is alright it's not up to the level of Earls.
Ambiance gets high marks just for the pleasant views (not talking about outside the windows).
In summary I'd say this is like a lesser version of Earls, but unfortunately the prices are about the same so I think the value could be better.
I came here for dinner with my sister and her husband for dinner last night:
Food: We were surprised at how limited their menu was. From what I can remember, there wasn't much difference between the lunch and dinner menus. I had the pesto quesidilla which is always good, but last night I found it to be quite greasy and filling.
Service: My sister had a gift card and didn't know what amount it was for. So when we arrived and were waiting for a seat, she asked one of the hostesses (there were 3) if she could check the balance. She wasn't very pleasant and had attitude, you couldn't even force a smile on her. She turned her over to a "manager?" and he wasn't any more pleasant than she was. He had the nerve to say something like, "Didn't it come in an envelope? It should have said it on there." Nice of him to be so helpful, she wouldn't be asking if she knew, would she??
Our server was nice, but she didn't come too often. She came around to ask if we wanted refills after we finished our meal. It also took a long time for her to bring back our doggy-bag.
Ambiance: Since the renos, the restaurant has a very comfortable feel. Nice cushion booths and great fireplace.
For many years we have gone to Earle's down the street but they have done rennovations there and it is now just like a large sports bar so we decided to try Cactus Club. Very similar to Earle's but the main difference is I could hear what my companion was saying unlike Earles where the noise levels are riidiculous. We had great service with tasty food and the ambience was very relaxing.
Went here last night w/a few girlfriends for a later dinner and was pretty disappointed in the overall experience.
This Cactus Club is far below par when compared to the other locations.
Food: solid considering that Cactus Club is very consistent with their products. I ordered the salmon sandwich which was delicious, but the yam fries that came with it were just ok.
Service: first off, this is not downtown, this is not yaletown, heck, this isn't even west broadway..and yet they insist on long waits at after 9pm. The hostesses were far too distracted flirting w/their co-workers than to actually pay attention to waiting guests. Our waitress was ok. She did the bare minimum required for service staff (took drink orders, took food orders, etc...)
Value: solid. I always enjoy the food at Cactus Club.
Ambiance: it's time for an update.
And with regards to the poster below (commenting on the menu not being changed even w/Rob Feenie brought on board)...FYI: new menu items are only available at specific locations (ex: Cambie and Broadway and Burrard downtown).
Arrived with a “Love/Heart Sick” buddy for a late night snack. The restaurant was noisy, fill with loud laughter and full of life. It’s a great place to lick the wounds of Cupid’s arrant arrows.
We ordered the Chicken Fajitas and Caesar Salad with beverages. The food was as expected, served without incident and enjoyable. Don’t expect a Chef be preparing your food, it all tasted as from a commissary. Not good but not bad. Go for the atmosphere but not the food.
I don't think I have ever had such a horrible experience all around with such a big chained restaurant.
I walked into the restaurant and greeted by the ditsy hostess with a disgusted look (like I wasn't good enough be there). I told her it was a table for 2. She told me with a unwelcoming tone that the wait was 40-45 minutes. I told her that I was willing to wait and she rolled her eyes. After waiting 5 minutes, I was seated. What's with that? I felt that she was trying to discourage me to stay there, because I didn't look "hip" enough.
I showed up with a friend to have dessert and a cup of coffee. I felt like I was rushed. They were collecting our plates, the minute I put the last bite in our mouths. Two minutes later, the waitress came over and asked if we needed anything. I said no, but didn't ask for the bill. My friend and I was chatting and every 5 minutes the waitress would come by and gave us a stare down. Every 10 minutes, she would ask if I needed anything. I felt very rushed and very unwelcome.
The value was not expensive, but not cheap. Pretty mediocre.
Never EVER go back here again.
Typical of all Cactus Clubs around the city, this place have cute and young servers in black that prance around. The food is very boring. Nothing too original. It is not the food that most people go there for. Strictly for office get togethers and casual date places. There are so many good restaurants that one can go to in Burnaby. Check out Tivoli's in the hotel steps from the Cactus Club.
The Cactus Club has come a long way from being a casual dining place near UBC where you could toss peanut shells on the floor.
Now, the Cactus Club is a 'casual dining' chain that is just about a carbon copy of Earls: West Coast cuisine, waitresses hired on looks, and a bit pretentious.
Food: I've found the food to be delightful, especially the yam fries. The quality of the food is definitely above-average, and the meals are of good size.
Service: Like Earls, the waitresses are hired on looks alone, and they all wear black. How about a little variety? That said, the service we've had at this location was just fine.
Value: Below-average considering the prices are rather high for the type of food you get. I enjoy the food, but the type of meals you get here should not cost nearly as much as they do.
Ambiance: Perfect for upsale yuppie-types, but it feels a bit too pretentious and shallow to me. I did get the feeling like I didn't quite belong there, even though it's simply a middle-of-the-road restaurant. It's also quite loud in there, like they pumped in some crowd noise.
Overall: It's hard to go wrong at the Cactus Club, as the food is good and so is the eye candy. If you have the money, and are out with a group of friends, it's a solid choice.
Our hungry volleyball team decided to forgo the league's post-game meet up pub and head to Cactus Club on Lougheed, so the 7 of us arrived las Tuesday evening. Restaurant was half full, and they seemed a bit confused when asked for a table of 7 (we could see multiple tables open that would be easy to arrange).
Drink orders came fairly quick, but food orders took an additional 15 minutes at least (which seemed like hours for a hungry team).
Drinks came in a reasonable time, and the food was a little longer than average (especially for a half full restaurant), but there were 7 of us so no complaints. while the waitress was dropping off drinks a fork was dropped, and she said she would bring another one, followed by another request. It never arrived, but since I was having the wor wonton soup with chicken I didn't need one and went without.
Quality check took at least 10 minutes, and there was no pepper on the table... I get that they want to offer fresh ground, but if they can't be on top of giving people the pepper when half full (and servers in abundance chatting by the bar) then leave a damn shaker on the table! They charge premiums for their service and decor but thegirls are so young and immature they just don't get it.
The food: My Wor won-ton with cajun chicken was $13, and had 4 wontons, 2 PAPER thin "quarter zized" slices of pork the skinniest piece of chicken on the planet (it appeared they fileted a breast into 3-4 flat pieces and I go one of them) a few noodles and 3 corn and 3 SMALL broccoli. I was told this was a hearty meal... This was barely an appetizer... For $6 most Chinese restaurants would give about a dozen wontons and prawns etc, I was expecting a small than average portion from Cactus Club but I was plain hungry after this.
One girl ordered the jambalaya extra spicy, and it came very mild and cold on top, the waitress offered to get another, but it had been 10 minutes since she dropped it off and the girl didn't want to wait as everyone was half done already.
3 people had the burgers, 1 with "sea salted" fries that lacked the "sea salt" (he added table salt), and the other 2 with yam fries that weren't that crispy...
My girlfriend asked if she could have the spicy chicken with a side salad and pointed at the $3.75 option under the quesadilla's and the server said no problem, however out came a large salad and we were billed $7 (remember no quality check for over 10 minutes so tough to complain that late, she wanted to eat) and we paid the bill with a tip or complaint...
The server wasn't "bad" she just wasn't good... nothing impressive at all... 1 drink refill for 1 person (my water sat empty), and all of the service was just barely passable without cause for a direct complaint... The food was skimpy, and inconsistent, and made without care or attention to requests... We decided that next time we'll head across the street to Milestone's who seem to offer better value!
To finish on a positive note, it was a nice and clean atmosphere, and the bathrooms were nice and being serviced properly.
Overpriced food, average sized portions, and inconsistent service are how I describe recent visits. My last visit there was terrible! We tried to reserve for our friends birthday, but were told that reservations were not required as Sundays are not busy. We get there and were informed of a 1hr plus wait despite being assured we could just “walk in”. Eventually, we were seated at two different tables next to each other and waited 20 minutes before our orders were taken. Our waitress from the start was inattentive given some drink orders were forgotten and one person got the wrong item. I had the creole steak, which the sides were done well, but the steak was bordering on well-done when I requested it medium (big difference). There were other issues as well. Bringing our concerns to the Manager got us little given I got an alcoholic drink wiped from my bill, while others got half off of their pop. Sadly, this is becoming typical of the service at Cactus Club whereas in the past they provided stellar food and service. Last chance to make up for other poor experiences and they failed.
There is a reason why this restaurant is often crowded. It is because the food is really good, the waitress is tall, thin and well dressed and they have a great drinks menu. We've eaten here several times and ordered different items from the menu. We were never disappointed and went back to work quite happy and satisfied.Food and enterining everything. The prices can be up especially with the tip but that is the price for quality.
Although I do love the belinis . . . I dislike the lack of service that I run into here. Food is okay and priced reasonably, but I ended up waiting a long time. The ambiance is okay- nice and everything. The waitresses and staff just seem a little blah though. Maybe it was a really bad night? .... Very Mediocre.
This is the closest location to me without going across the river. I am not going to report any problems based on my latest visit (Saturday 19th June 2010). The main of filet mignon was perfect and just as ordered. The desserts, wine, salads and those world class girls and long blonde hair (even on the hostess) were exactly as expected and there. I will come back to this location every chance I get.Yes with sunglasses.
I visited this restaurant on a Friday evening with my husband who immediately smiled at the sexy waitresses. The hostess was dressed in a cute fashion which of course was welcome. It was very busy and the staff were very friendly and approachable throughout the night. My husband ordered the king prawns (I think) which he did like and thought it would have been better if there was more of it on the plate. The quality was there however. My starter of salad was perfectly flavourful.
Then came the steaks. They looked absolutely delicious and my steak was well done not burnt and so it was exactly what we told them. I thought the taste of the meat could be stronger. My man's meat was fine but he didn't have sides with it. The fries were very good.
I had a vodka cocktail which on arrival I thought was the biggest cocktail I had seen however 80% of the glass was not filled. My husband had a red wine I can't remember the name of.
This restaurant looks very cool and modern and is impressive. Lovely atmosphere - cool without being pretensious, great steaks and cocktails and a very attractive waitress which is good because it shows value for your money. Best restaurant in Burnaby in our opinion.
I've been to this place on several occassions, and I've found nothing redeeming about it. The prices are rather high, and the portions are small. Although I'm a big eater, I can average it out and see what should be expected. With their portions I'd expect actually decent food, but it was bland. I don't think the price range of $20-$30 gives it justice. A meal will probably cost you over 20 and into the 30's as well. An appetitizer will be an additional 10. Drinks? 7 bucks for one, let alone two...
Amongst anyone who I've talked with concerning this place, they all seem to agree that the only redeeming factor is that they have attractive waitresses. I'm afraid that can only take you so far in a restaurant. I've never actually gone to a restaurant because of the attractiveness of the staff, but if I ever were to give an example why that would be a bad idea, this place would be it.
Aside from how the staff LOOKS, their service was poor. My table had to be waited on by another waitress because ours was busy meandering off doing god knows what. Maybe she was busy, I don't know, but throughout our times there we spent a undesirable amount of time trying to flag someone down for service. One time we waited 30 minutes just to PAY the bill, and get out. Being punctual at the end is usually critical for tips...
The ambience of the place reminds me more of a lounge than an actual restaurant, yet they try to be both. People sit around casually, and they have stools at the bar with various drinks available. That's fine, but they seem to skimp out on the restaurant aspect of their business, which is why it gets a 3. It looks nice, a lot of work has been put into providing a nice atmosphere, but there is too much emphasis on that, than actual service and restaurant activities. I can't recommend this place.
If you want consistency, cactus club is not the place to be. Ordered the "Rocket Salad" since it was suppose to be a Rob Fennie creation. I ordered the same dish at the Burrard St Cactus and had a pretty good experience with that. The chicken had a good crust of parmesan cheese and the arugula was plentiful. The entire dish was nicely plated and the flavours were a good combination and not overpowering. HOWEVER, when I ordered the same dish at Lougheed, I was truly disappointed. Not only was there no parmesan flavour on the chicken (reducing it to a piece of oily fried chicken), there was no arugula, only a handful of spinach and a few slices of red and yellow tomatoes. The lemon/caper on the bottom of the dish was fine, but the vinaigrette dressing tasted like vegetable oil. based on the sight of the ingredients, I could of thrown this concoction together from found items from costco. Talk about quality control....
I am a calari freak. Everywhere I go I must try there calamri. This was such a dissappiontment. The pieces were so small and soggy it was sad. The portion sizes are also very mediocore. You would think they would hire better cooks but whats happening. Nice atmosphere, relaxing, good drinks but terrible food. It's busy but not work the prices that I paid.
Comparing this CC to others including the one on Kingsway next to the Metrotown - this one definiitely delivers the food of a lowest quality. We went there at least 4 or 5 times and I have ordered Jambalaya at least twice. My general impression was that it was plain undercooked. On one occasion I have complained about this (the sausage was simply cold, no traces of being fried whatsoever) only to receive an exact replica of the dish in 10 minutes. This was during the lunch time on a weekday, so it might have something to do with the load of a kitchen guys, but still it's hardly an excuse.
In short - I would not go there again. Ambiance is good, the staff is attentive, but food quality is lacking.
Went for a light dinner tonight and the food was questionable and service the same!!
Wife had a salad and the lettuce was old and slimy...Told the waitress who told the manager. My Kung Pow was OK. The noodels were overdone and not much else.
We didn't have to pay for the salad, but the Manager didn't have the decency to come by and say anything.
I am constantly amazed as to why you only hire very young females.
We come for the food selections and great service.would prefer a better mix of both sexes and some mature types also. Teeny boppers try but are wet behind the ears in knowing what goes into what with your food offerings.
The wine list etc really needs some attention to detail and superior selections for the mature taste. Maybe, do some study on imported quality wines [white and reds] [sweet and dry].
Bring back the famed Jambaliah which was the perfect meal for anyone.Your preparation was the best outside the New Orleans area.
Hope "Food Safe" tickets are encouraged amongst staff as food safety in handling is important in this industry.