Used to love, love, LOVE this place. My fiance introduced me to this place back when he used to work at eBay and they ordered delivery from them all the time. The quality of the food used to be top notch. However, we had a bad experience with their pineapple sweet and sour pork about a year ago and stopped going (sauce looked and tasted different, and not in a good way). But I was chatting with a co-worker the other day and she mentioned that her brother loves ordering from Burnaby Palace and it's really great so I thought we'd give it another go.
Food - quality of the food has definitely gone down. Not too sure if they changed suppliers or decided to downgrade and buy cheaper priced ingredients but you can definitely tell it's not the same as it used to be. We ordered the sauteed garlic pea tips and while the taste was decent, the pea tips were clearly pass their prime. The majority of the stems were thick and tough and the little vine-like tip that should be discarded were left on there. We decided to try the pineapple sweet and sour pork again but boy was that a mistake! The flour coating on the meat was much thicker than it used to be and it was quite hard... almost like they had made it earlier in the day and threw it into the fryer to reheat it when we ordered it. The meat inside the coating was also decidedly tough... made the dish not very enjoyable. The sauce itself was back to it's original look and taste but there was definitely not enough used for the dish. My fiance also the BBQ pork fried rice as that's his standard order here but he says the rice isn't as fluffy as it used to be and it lacks that taste you get when the chef cooks it on a red hot wok.
Service was alright. Food came very quickly but it wasn't piping hot (the only thing that was super hot was the shrimp spring rolls, which I guess it was due to the fact that it just came out of the fryer). Also, I noticed the manager going over to several different tables asking them how their meal was but he never once came over to ours to see how our meal was going. Not a huge deal, but, you know, every little thing counts when you're in the food industry.
Value - prices have definitely gone up since we last went and like I mentioned earlier, the quality of the food has sadly gone down. We ordered 4 dishes plus the spring roll appetitizer and our bill came to about $55 before tip. I think we can get better value elsewhere at other Hong Kong style cafes so sadly, I think we will be parting ways with Burnaby Palace.
Ambiance - place still looked new and clean (although I just looked at the food inspection report and yikes!). They've impressively kept the place looking good as most Chinese places typically let the restaurant get run down and renovate every few years.
my mother and i used to dine here alot. we ordered both take out and dine in. both were very exceptional. lately it seems the service and quality of food is lacking completely. because they used to be so good and top quality, the wait could be long, which is understandable for a great restaurant. on the last visit, which was tonight, we got there early so to beat the rush, there was one man waiting at the counter, one sitting in a chair for take out. and that was it. we ordered our food. it took an hour to get the first dish. other people that had arrived after us were getting dishes before us. we got our food and it was cold. the sauce was not up to its regular standard and the vegetables were looking like it was from earlier in the day. (reheadted) our whole order took almost an hour to get it all. i ordered a wonton noodle soup to go and asked it be ready when we leave. when the bill came i seen the soup was not on the bill, so i reminded the waiter, he went and came back with a new bill said my soup would be right out. i waited and waited, i was getting quite frustrated, i asked the waiter, he said it would be right out. i continued to wait, the owners and 1 waiter walking by getting all of this other food for other people. wonton noodle soup should be the first one out since it so quick to make. after waiting 20 minutes or so after paying the bill i seen a girl there behind the counter. i thought i would ask her instead. the owner piped up when he heard me and realized i was waiting for an order. he asked if i even paid for it. i said yes and showed him my bill. he said 2 minutes. it then was there right away. i told him how i thought the service and quality of the food was really lacking lately. he said when it gets busy it gets difficult to get food out on time. i told him we were the first ones here. he turned his back on me and didn't want to hear any more. i heard another customer at the same time complaining he had to wait almost an hour after he was told 20 minutes.
Hmmmmmmm...... really like(d) this place, especially with the new location. Clean, Fresh, always friendly and a good variety of dishes.
Point of fact: the food here is actually incredible (5), but my rating has come down due to my observations below.
As of late, several of us have noticed some changes as we are sensitive to MSG in our foods, and it really looks like they're starting to pile it on (likes so many other Asian restaurants). We notice it because we have reactions to it, and these reactions are unpleasant ones. Hopefully the proprietors of this fine establishment will take the time to read this and get back to what they were like just a little while ago, as i have heard this MSG complaint now from a few different ( regular ) people. If they dont, its all good as they are very busy and deservedly so, but some of us will no longer be able to enjoy what once was one of the top 3 Asian places in town.
On my previous review, from a few years ago, this place was Great. And, I've been back many times since, myself and my friends are regulars there. I stopped by here with a Group of friends for Dinner tonight. We ordered 5 dishes and a group sized wonton soup. I came in a half hour late, and, the Wonton Soup had arrived minutes after I sat down. After that, we sat down for a very long time. After 1 hour, and, after seeing the table that arrived after us get their food, we called over our Server and asked her to find out where our food was. Another half hour after that, no response. My Buddy had to go over and wave down the Manager behind the front desk to ask where our food was. 10 Minutes later, everything shows up. The Server comes by and apologizes. Which is fine, but, then the Bill comes. Absolutely nothing is deducted, no discount, no round of beers, no complimentary dessert. We paid the Bill, we even tipped as we Normally do. But, I had to mention this to the Manager, which I did. He apologized again, but, I brought up the fact of no complimentary dessert, round of beers, nothing?... Nope, he just apologized again and that's it. So from 6:30 to 8pm, nothing.
Now, normally I wouldn't say anything. But, because this is a Restaurant that I like, I feel that I'm doing them a favor by explaining to them my complaints. It was very obvious to me that they just didn't care. He even made some excuse of blaming the Waitress for not putting our order into the Kitchen. Which... doesn't make any sense at all, because, the first part of our order came (Wonton Soup), but, not anything else. I don't want to hear excuses, I want to hear how things can be made right.
To their credit though, the food was as good as ever. Bathrooms were still clean. And, staff are friendly and speak english.
But, as far as me spending my hard earned there... Especially for poor Service and Management, all I have to say is "No thank you very much". I won't be going back, not any time soon. Maybe when my memory fails me, and, I'm hungry to the point of starving. But, I don't like giving my business to Folks I don't like.
The first thing about this place is the great food. Everything is pretty solid to outstanding in flavors. I recommend the ginger beef, the house special chicken and the rice is pretty good. The thing that impressed me was the high quality containers you get to go. They're microwavable and dishwasher safe.. ive actually replaced my other food containers with the containers I get from this place. The value is huge! I paid around 40-45$ after tip and was living off the food for 3 days! with a friend! The servings are very generous. Ambiance was decent nothing to write home about. This place is definitely worth a try if your in the area... and in need of good food containers ;)
I ordered some takeout from BP through yummyweb and was surprised at what I picked up. I ordered a BBQ pork fried rice and a black bean chicken noodle dish - my total came up to less than $15 including tax. When I was passed my take out order, I couldn't believe how heavy these 2 items were. I got home and unveiled 2 tightly packed containers of food. I had some for dinner, and packed enough away for 2 more full meals! $5/meal is definitely a good deal!
The food wasn't exactly gourmet, but they don't advertise themselves to be the best. It is what it is, chinese food Canadianized (lemon chicken, S&S pork, chow mein, egg foo yong) and they do a pretty good job of it. I really enjoyed my food - the fried rice was done well, not greasy at all.
The restaurant was very clean and the service was very good. 10% off for pick-up orders!
New location with bright colours. Almost looks like a restaurant makeover episode. Had the large wor won ton for lunch $15.00. Soup was luke warm. Lots of won tons but very few veggies. No taste to the won tons just plain balls of pork. Disappointed in the overall dish. The menu seems to cater more to non orientals. Restroom is clean and bright.
My other review seems to have fallen off, so I'll re-review this place.
It's hands down my favorite Chinese restaurant, ever. They do everything right, from asking if you'd like cutlery and plates with your take-away order if needed, to actually cooking with less oil if requested.
The service is amazing, they are confident, genuinely friendly, gracious and cheerful and very accommodating. You can customize the combo dinners with dishes of your choice. You can tell they really like being in the restaurant business, and enjoy their craft. It’s more of a relaxed happy ambiance.
Their waiting area for pick-ups has magazines (in English to boot!).
The food here is delicious, high quality, comfort food, and everything’s fresh. My favorite dish is the spicy chicken with spinach; I think it's a Mandarin dish. I've liked everything I've tried. I used to work in this area and would visit here frequently, now it’s more of a drive, but I can't wait to return!
You'd never suspect it from the outside, it looks like any other Chinese restaurant but I'm so glad I stumbled upon it. It's the little details that make a dining experience great. There are far too many over hyped packaged "designed" trendy soulless eye candy restaurants in this city that promise the sky and never ever deliver. They should take notes from this place.
This is a nice, friendly place on Canada Way near Boundary. We had some fried rice, fried noodles and steamed buns today. They were all well-prepared with fresh ingredients. Service was very friendly. Even though they mixed up our order a little bit at first, they were quick to admit their mistake and rectify it right away. We will probably come back to this place more often. Recommended.
My family of 17, just enjoyed a special birthday party here, and we were very impressed, with the wonderful service, friendly staff, delicious large plates of food, and the separate room that we booked, for larger groups. We all had a wonderful time! The staff went out of their way, to make it a special occasion.
This place seems to cater to a quick typcial Chinese food restaurant.
Not the high end but the low-average end clientelle.
We sat down to standard tea with no choices given.
The food came and were decent but nothing standing out.
Some of the items (honey garlic pork) could use more flavor. I could taste the fried pork but not the honey.
And we were given plates for our rice. PLATES? Usually at chinese restaurants we were given bowls. I guess it's cause it's catering to the western style customers.
We asked to wrap up 2 dishes that we could not finish. And to our surprise they packed both dishes in ONE CONTAINER? One dish was sweet and the other dish was spicy. Uh...I guess they wanted to save an extra container.
Must admit the container are the better ones compared to the typical styrofoam ones.
The outing was decent. And it comes down to price. If you are wanting to save a few bucks for ok Chinese food then this is it. If you looking at eating at a nicer chinese restaurant, then this is a pass.
We ordered over $200 worth of take out for a big get together the other night. All the dishes were of fair size and extremely well prepared using above average meat (no fat balls here!) The price is the same as other t/o places but the quality shines through. Of note was there ginger beef, curry beef, assorted seafood chow mien and the house fried rice. They double checked the order and were prompt and courteous even though they were smokin busy. Oh btw,,,if you want to eat it (like I plan to next time!) the room is brad new and beautiful. There is also a nice view of the north shore mountain given that this place sits on top of boundary hill. The only negative is that the portions are a bit smaller than usual, at least for takeout. All in all I would highly recommend.
Very good canadian-style chinese food. What is great is that you can order on-line through yummyweb. I haven't sat in the restaurant, I have only ordered take-out (you also get a 5% discount), and every time the service has been great. They have always provided disposable plates/cutlery when asked and they even gave us some extra spring rolls for free!
Tons of food, good prices.
It's our first visit here. Service is very good. Their servers are polite and responsive. The ginger beef dish is quite good. However, the other dishes such as chicken with rice noodle, chicken in hotpot, mixed veggie with deep fried tofu that we ordered are below average. For average price of $8 - $10 per dish, this is what you get. It is a place for quantity but not quality.
Was not expecting this to be hella good. And I was right. The dim sum selection we ordered were so and so. Some tasted decent and some tasted either undercooked or overcooked.
Service was okay.
The prices I guess were fair. One of the other reviewers were right, this would cater to the lower end spectrum of consumers.
The only thing I can say that I liked about this place is the take away containers. But this is also a bit sad as the containers were more worth mentioning than the food contained in them.
Had to park 2 blocks away. Walked in with husband and host desk is 50 feet from door. You are practically falling into diners tables that are aligned with the rectangular length of the room and when you and the other people stand there the waiters can hardly get by. No privacy. Finally taken to table for four, and this is a room with 3 round tables to fit 6-8 people to each. Brought us tea pot that wasn't washed properly with tea stains on it. Menu looked good, prices seemed ok. Got food quickly it as ok and never saw the waiter after that. Not impressed, or friendly asking how was meal did we want anything else.
This place is a favourite of my family. I grew up only a few blocks aways, so we have known these people for about 20 years. Food is always hot, fresh, and tasty. The service is always outstanding. They are always willing to subsitute items on combos and create special dishes by request, The bathrooms are always clean. Can't ask for more! We had our wedding rehearsal dinner there and it was perfect - 25 people stuffed themselves with plenty of leftovers for $350 tax/tip in! Try the house special chicken, steamed juicy buns, chicken corn soup, orange beef, and house special fried rice.
This restaurant is excellent!
1.) it is so clean and nicely decorated. Nice wood floors and purple orchids surrounded the room.
2.) service was amazing! didn't even have to wait to order, food came out so quickly, refilled our tea cups often, brought more napkins without even having to ask.
3.) food tasted sooo good!! definetly reccomened the lettuce wraps!! the tea tasted a little funny..ohwell! there was plenty of food and 3 dishes for two people was mooore than enough.
4.) i don't really have anything negative to say about this place :)
This is my absolute favourite place for Canadian-style Chinese food. I would go more often but I moved to Coquitlam a few years ago and I'm too lazy to drive out there. Nevertheless I still crave the taste of Burnaby Palace since there's no comparable Chinese restaurant in the tri-cities. I have been in search of one for 5 years now.
They have great selection. Among my favourites are the General Tso's chicken, Ginger Beef, BBQ Pork Fried Rice, Hot & Sour Soup, and Sweet & Sour Pork with Garlic.
Service is great. The servers are always pleasant and bring the food out quickly. Portions are decent and so is the price.
I highly recommend this place.
WOW, is this place ever delicious! A few weeks ago, we went, and orderded the typical dishes... a fried rice, a house special chow mein, veggies, and this incredible deep fried tofu with meat sauce, recommended by the waiter. It was our first time there, and now we've gone back! The second time, we ordered take-out from there, and they give u 10% off if you pay with cash. Their portions are also fairly large and you totally get your money's worth. It's located off Canada Way & Boundary.