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3.5
  • Food3
  • Service3.5
  • Value3.5
  • Ambiance3.5
  • Reviews40

Burnaby Palace Restaurant

3110 Boundary Rd
Burnaby, BC V5G1G5
Tel: (604) 437-1818 Order Online

Reviews

Displaying 1 - 20 of 40 Reviews FoundSort: Useful | Helpful | Reviews | Date
New location
By hydeeho of Burnaby (182 Reviews)
Submitted Wednesday, December 17, 2008 - 12:45pm [Dine in]

New location with bright colours. Almost looks like a restaurant makeover episode. Had the large wor won ton for lunch $15.00. Soup was luke warm. Lots of won tons but very few veggies. No taste to the won tons just plain balls of pork. Disappointed in the overall dish. The menu seems to cater more to non orientals. Restroom is clean and bright.

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I LOVE this place!!! Best service, quality food!
By sweethot of lower mainland (162 Reviews)
Submitted Sunday, August 31, 2008 - 2:46pm [Dine in]

My other review seems to have fallen off, so I'll re-review this place.

It's hands down my favorite Chinese restaurant, ever. They do everything right, from asking if you'd like cutlery and plates with your take-away order if needed, to actually cooking with less oil if requested.

The service is amazing, they are confident, genuinely friendly, gracious and cheerful and very accommodating. You can customize the combo dinners with dishes of your choice. You can tell they really like being in the restaurant business, and enjoy their craft. It’s more of a relaxed happy ambiance.

Their waiting area for pick-ups has magazines (in English to boot!).

The food here is delicious, high quality, comfort food, and everything’s fresh. My favorite dish is the spicy chicken with spinach; I think it's a Mandarin dish. I've liked everything I've tried. I used to work in this area and would visit here frequently, now it’s more of a drive, but I can't wait to return!

You'd never suspect it from the outside, it looks like any other Chinese restaurant but I'm so glad I stumbled upon it. It's the little details that make a dining experience great. There are far too many over hyped packaged "designed" trendy soulless eye candy restaurants in this city that promise the sky and never ever deliver. They should take notes from this place.

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Great dishes, friendly service
By applepie of Burnaby (129 Reviews)
Submitted Sunday, February 10, 2008 - 11:27pm [Dine in]

This is a nice, friendly place on Canada Way near Boundary. We had some fried rice, fried noodles and steamed buns today. They were all well-prepared with fresh ingredients. Service was very friendly. Even though they mixed up our order a little bit at first, they were quick to admit their mistake and rectify it right away. We will probably come back to this place more often. Recommended.

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Budget friendly
By epicurious of Burnaby, BC (507 Reviews)
Submitted Friday, February 20, 2009 - 12:23pm [Dine in]

I ordered some takeout from BP through yummyweb and was surprised at what I picked up. I ordered a BBQ pork fried rice and a black bean chicken noodle dish - my total came up to less than $15 including tax. When I was passed my take out order, I couldn't believe how heavy these 2 items were. I got home and unveiled 2 tightly packed containers of food. I had some for dinner, and packed enough away for 2 more full meals! $5/meal is definitely a good deal!

The food wasn't exactly gourmet, but they don't advertise themselves to be the best. It is what it is, chinese food Canadianized (lemon chicken, S&S pork, chow mein, egg foo yong) and they do a pretty good job of it. I really enjoyed my food - the fried rice was done well, not greasy at all.

The restaurant was very clean and the service was very good. 10% off for pick-up orders!

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Great containers!
By diningdandy of downtown vancouver (56 Reviews)
Submitted Saturday, November 21, 2009 - 11:06pm [Dine in]

The first thing about this place is the great food. Everything is pretty solid to outstanding in flavors. I recommend the ginger beef, the house special chicken and the rice is pretty good. The thing that impressed me was the high quality containers you get to go. They're microwavable and dishwasher safe.. ive actually replaced my other food containers with the containers I get from this place. The value is huge! I paid around 40-45$ after tip and was living off the food for 3 days! with a friend! The servings are very generous. Ambiance was decent nothing to write home about. This place is definitely worth a try if your in the area... and in need of good food containers ;)

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Was OK, but nothing special
By iknowwhatsgood of North bby (9 Reviews)
Submitted Saturday, July 11, 2015 - 9:46pm [Take-out]

First off, the map here is wrong. It is between canada way and grandview across from the gas station..

Had the ginger beef, chicken balls and a noodle and beef dish.

The ginger beef, was not as good as chongqing, but that's probably the best i've had, so its a pretty high standard. They did not have any like, whole peppers in it, which is always sad. Wasn't super hot. It wasn't too hard at least. As some places just burn them to a crisp. No it was ok, i mean its what I would expect from a decent place, and the portion was quite large.

The chicken balls my wife really loved, but I thought somewhere oldschool like rickshaw made much better sauce. It wasn't oversweet though. They also weren't swimming in it, which we disagreed on, which method was better. Sure they keep longer if they are separated from the sauce, but the sauce was not enough to cover all balls when individually dispensed. Its good though, as there were a lot and there will be leftovers, I just like it when the sauce is together, otherwise its just like a chicken finger or something - nothing says 'american chinese food' like sweet red sauce wrapped fried things. The chicken inside was not skimpy.

The noodle beef dish was pretty heavy on the noodles. And low on vegetables. Perhaps we should have got a pure vegetable dish. Oh well.

Service was good, restaurant looked nice inside but i didn't stay. Egg rolls were top notch., crisp and the fillings didn't all just fall out one end.

I would eat here again for sure, and the price wasn't too bad. Not as cheap as others have said, I think about 10-13 dollars a dish rather than 8-10 as stated below. Dishes were heavy as others have noted. 3 dishes easily would feed 4 people. We made our own rice so cant comment on that.

all around 3 stars. Portions good, everything you expect from a chinese restaurant and absolutely nothing was tasteless. Just off the mark of perfection.

Not the cheapest, or the best, but a decent meal nonetheless.

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Decent place for cheap chinese fix
By Vancouver_foodlover of Vancouver (53 Reviews)
Submitted Thursday, November 26, 2009 - 4:41pm [Dine in]

This place seems to cater to a quick typcial Chinese food restaurant.
Not the high end but the low-average end clientelle.

We sat down to standard tea with no choices given.

The food came and were decent but nothing standing out.
Some of the items (honey garlic pork) could use more flavor. I could taste the fried pork but not the honey.

And we were given plates for our rice. PLATES? Usually at chinese restaurants we were given bowls. I guess it's cause it's catering to the western style customers.

We asked to wrap up 2 dishes that we could not finish. And to our surprise they packed both dishes in ONE CONTAINER? One dish was sweet and the other dish was spicy. Uh...I guess they wanted to save an extra container.

Must admit the container are the better ones compared to the typical styrofoam ones.

The outing was decent. And it comes down to price. If you are wanting to save a few bucks for ok Chinese food then this is it. If you looking at eating at a nicer chinese restaurant, then this is a pass.

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way above average chinese food and nice location too
By Italian-guy of Downtown&Burnaby (60 Reviews)
Submitted Sunday, September 27, 2009 - 11:30am [Dine in]

We ordered over $200 worth of take out for a big get together the other night. All the dishes were of fair size and extremely well prepared using above average meat (no fat balls here!) The price is the same as other t/o places but the quality shines through. Of note was there ginger beef, curry beef, assorted seafood chow mien and the house fried rice. They double checked the order and were prompt and courteous even though they were smokin busy. Oh btw,,,if you want to eat it (like I plan to next time!) the room is brad new and beautiful. There is also a nice view of the north shore mountain given that this place sits on top of boundary hill. The only negative is that the portions are a bit smaller than usual, at least for takeout. All in all I would highly recommend.

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Good neighbourhood chinese food
By Lanie23 of Vancouver (53 Reviews)
Submitted Friday, July 27, 2007 - 5:12pm [Dine in]

Very good canadian-style chinese food. What is great is that you can order on-line through yummyweb. I haven't sat in the restaurant, I have only ordered take-out (you also get a 5% discount), and every time the service has been great. They have always provided disposable plates/cutlery when asked and they even gave us some extra spring rolls for free!
Tons of food, good prices.

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Family Favorite
By mapia of Port Moody, Greater Vancouver (53 Reviews)
Submitted Saturday, January 5, 2008 - 9:06pm [Dine in]

This place is a favourite of my family. I grew up only a few blocks aways, so we have known these people for about 20 years. Food is always hot, fresh, and tasty. The service is always outstanding. They are always willing to subsitute items on combos and create special dishes by request, The bathrooms are always clean. Can't ask for more! We had our wedding rehearsal dinner there and it was perfect - 25 people stuffed themselves with plenty of leftovers for $350 tax/tip in! Try the house special chicken, steamed juicy buns, chicken corn soup, orange beef, and house special fried rice.

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Okay
By bigeater1980 of Vancouver (11 Reviews)
Submitted Tuesday, April 12, 2011 - 3:44am [Dine in]

Was not expecting this to be hella good. And I was right. The dim sum selection we ordered were so and so. Some tasted decent and some tasted either undercooked or overcooked.

Service was okay.

The prices I guess were fair. One of the other reviewers were right, this would cater to the lower end spectrum of consumers.

The only thing I can say that I liked about this place is the take away containers. But this is also a bit sad as the containers were more worth mentioning than the food contained in them.

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I would be surprised if I ever step foot in there again.
By Goodwrench of North Vancouver (40 Reviews)
Submitted Saturday, June 2, 2012 - 11:42pm [Dine in]

On my previous review, from a few years ago, this place was Great. And, I've been back many times since, myself and my friends are regulars there. I stopped by here with a Group of friends for Dinner tonight. We ordered 5 dishes and a group sized wonton soup. I came in a half hour late, and, the Wonton Soup had arrived minutes after I sat down. After that, we sat down for a very long time. After 1 hour, and, after seeing the table that arrived after us get their food, we called over our Server and asked her to find out where our food was. Another half hour after that, no response. My Buddy had to go over and wave down the Manager behind the front desk to ask where our food was. 10 Minutes later, everything shows up. The Server comes by and apologizes. Which is fine, but, then the Bill comes. Absolutely nothing is deducted, no discount, no round of beers, no complimentary dessert. We paid the Bill, we even tipped as we Normally do. But, I had to mention this to the Manager, which I did. He apologized again, but, I brought up the fact of no complimentary dessert, round of beers, nothing?... Nope, he just apologized again and that's it. So from 6:30 to 8pm, nothing.

Now, normally I wouldn't say anything. But, because this is a Restaurant that I like, I feel that I'm doing them a favor by explaining to them my complaints. It was very obvious to me that they just didn't care. He even made some excuse of blaming the Waitress for not putting our order into the Kitchen. Which... doesn't make any sense at all, because, the first part of our order came (Wonton Soup), but, not anything else. I don't want to hear excuses, I want to hear how things can be made right.

To their credit though, the food was as good as ever. Bathrooms were still clean. And, staff are friendly and speak english.

But, as far as me spending my hard earned there... Especially for poor Service and Management, all I have to say is "No thank you very much". I won't be going back, not any time soon. Maybe when my memory fails me, and, I'm hungry to the point of starving. But, I don't like giving my business to Folks I don't like.

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stop by - it's worth it
By honorberry of kits, vancouver (43 Reviews)
Submitted Tuesday, October 13, 2009 - 5:31pm [Dine in]

This place has to be at least a year old - and for the past year, i've said to myself that i should go try it. It's a strange location (off busy boundary), and for that reason, i never went in.

Well, it's definitely worth a visit. I went with a colleague during lunch. The restaurant was half packed. It looks nice and clean. Not sparkly, good enough for a business meeting.

They didn't have a lunch time menu, but there's lots of choice and the dishes are reasonably priced. We ordered a curry chicken noodle and a house special chicken on boiled rice. The chicken on the curry was moist and the chicken on the special was slightly coated in batter then fried. The house special sauce tasted more like a General Tsu sauce, slightly spicy (expected) but with a twang.

The service was ok. Our server may have been having an 'off' day, but generally he was good. The toilets were clean and besides the street parking they have a couple of spaces at the back. Our meal including tips came to $20. Not bad. The next test...dinner

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Good food, value, and nice people!
By 3amigos of Burnaby (33 Reviews)
Submitted Monday, October 22, 2007 - 7:49am [Dine in]

We have always enjoyed our experiences at the Burnaby Palace, and dined there several times over the past few years. Good food, well-prepared, and nice people, providing good, and very accommodating service. Great tasting soups!!
Nice "neighbourhood feel" to the place.

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You get what you pay for
By focalpoint of Vancouver (20 Reviews)
Submitted Sunday, July 31, 2011 - 10:17pm [Dine in]

It's our first visit here. Service is very good. Their servers are polite and responsive. The ginger beef dish is quite good. However, the other dishes such as chicken with rice noodle, chicken in hotpot, mixed veggie with deep fried tofu that we ordered are below average. For average price of $8 - $10 per dish, this is what you get. It is a place for quantity but not quality.

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used to be a great place
By jodyrsgw of Burnaby (1 Review)
Submitted Thursday, December 20, 2012 - 9:49pm [Dine in]

my mother and i used to dine here alot. we ordered both take out and dine in. both were very exceptional. lately it seems the service and quality of food is lacking completely. because they used to be so good and top quality, the wait could be long, which is understandable for a great restaurant. on the last visit, which was tonight, we got there early so to beat the rush, there was one man waiting at the counter, one sitting in a chair for take out. and that was it. we ordered our food. it took an hour to get the first dish. other people that had arrived after us were getting dishes before us. we got our food and it was cold. the sauce was not up to its regular standard and the vegetables were looking like it was from earlier in the day. (reheadted) our whole order took almost an hour to get it all. i ordered a wonton noodle soup to go and asked it be ready when we leave. when the bill came i seen the soup was not on the bill, so i reminded the waiter, he went and came back with a new bill said my soup would be right out. i waited and waited, i was getting quite frustrated, i asked the waiter, he said it would be right out. i continued to wait, the owners and 1 waiter walking by getting all of this other food for other people. wonton noodle soup should be the first one out since it so quick to make. after waiting 20 minutes or so after paying the bill i seen a girl there behind the counter. i thought i would ask her instead. the owner piped up when he heard me and realized i was waiting for an order. he asked if i even paid for it. i said yes and showed him my bill. he said 2 minutes. it then was there right away. i told him how i thought the service and quality of the food was really lacking lately. he said when it gets busy it gets difficult to get food out on time. i told him we were the first ones here. he turned his back on me and didn't want to hear any more. i heard another customer at the same time complaining he had to wait almost an hour after he was told 20 minutes.

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Best chinese food!
By anonymous-eater of Vancouver (downtown) (8 Reviews)
Submitted Thursday, June 16, 2011 - 3:11pm [Dine in]

This restaurant is excellent!
1.) it is so clean and nicely decorated. Nice wood floors and purple orchids surrounded the room.
2.) service was amazing! didn't even have to wait to order, food came out so quickly, refilled our tea cups often, brought more napkins without even having to ask.
3.) food tasted sooo good!! definetly reccomened the lettuce wraps!! the tea tasted a little funny..ohwell! there was plenty of food and 3 dishes for two people was mooore than enough.
4.) i don't really have anything negative to say about this place :)

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Gone Downhill
By BurnabyBC of Burnaby BC Canada (1 Review)
Submitted Saturday, November 13, 2010 - 11:19pm [Take-out]

We've ordered a limited from the Burnaby Palace over the last 16 years. Up until 2005, I would rate the food as excellent. But in the last 3-4 years it has gone downhill and for 2010, I rate the food as poor. We ordered Hot and Sour soup, a sauteed beef dish, vegetable fried rice and sauteed seasonal vegetables. All the vegetables were overcooked - limp and pasty. The rice was overcooked and the baby corn brown-ish. "Seasonal" vegetable dish has canned baby corn, limp snow peas, gray-ish broccol with much too much garlic. I don't dislike garlic but it overpowered this dish (probably because it had been all overcooked). The hot and sour soup was good - hard to believe it was from the same restaurant. And the beef dish was very nice. Tender beef with a very nice flavour. Deliver was very quick - they always say 45 minutes but they have almost always delivered within 20 minutes (the restaurant is 10 minutes away).

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Love their containers
By jackey of Vancouver (1 Review)
Submitted Sunday, August 2, 2009 - 9:39pm [Dine in]

-Eating in-
This place is different than most other Chinese restaurants. I would put this into a more upscale chines restaurant because of their service and cleanliness, the food tastes good although it could be improved.

-Taking out-
Burnaby palace isn't cheap out when it comes to packaging their foods.
I hate to go foods where they pack them in polystyrene foam because when you get home it looks bad. This place is different, they use good food grade plastic containers to pack their food, it makes the food still look fresh when you want to reheat it again.

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Very pleasant surprise
By VanFoodLover of East Vancouver, BC (3 Reviews)
Submitted Sunday, July 12, 2009 - 10:41pm [Dine in]

Driven past this restaurant for about 20 years but decided to try it about a month and a half ago. It just moved a few blocks over into a nicely renovated building. I always thought that it was more suited for non-chinese clientele but when we showed up...there was a good mix of 50-50 (asian vs. non-asian). Our family really liked the food and the value ...you cannot beat. We've been back 6 times since and have recommended many asian friends who have become 'regulars'. Their menu does miss some favourites that we normally order at other chinese restaurants but the Manager just told us to order in advance and he can accommodate us. We have been placing our special orders and the Chef has yet to disappoint. We get huge portions of tasty food and the dining room is clean and relatively spacious. The service is outstanding for a chinese restaurant. It does get very busy so it is best to book a table in advance. They have a good mix of authentic and 'westernized' chinese food. All of which I enjoy eating.

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