Lol, my coworkers and I laugh about service here all the time because there's one lady who always messes up the order (and as fate would have it, she's always the one taking the order everytime we're there)... if you say "no onions" be sure there's onion added, if you say "only tomatos" beware of other toppings! We know the drill now -- watch them as they assemble your order and repeat what you want until they make it right!
Food wise, I feel that it is one of the better choices in the Brentwood mall food court. They grill "real meat" as in steaks, chicken tenders, salmon steaks, etc. Prices are fair for the quality of food, but they need to improve on the accuracy and "fast" part of fast food.
Just because they have pretty good marinated meat does make them the Queens of the world. Every time I go there, the service is terrible. They seem to maintain a "ehhh whatever" attitude towards me and other customers. And, they never say "thank you" or even tell me how much change they give me. I like their steak sandwich, even though they're quite small. It's just something different from other food court food. But I always feel uneasy ordering from them. I bet if they actually smarten up and greet their customer with a smile, they'll get 50-75% more business.
All I have to say is best BBQ-ed chicken in a food court ever! The food is all I need to rave about. Although the portions are fair (you only get a handful of thick-cut fries), the flavor makes up for all. They offer burgers (regular, chicken, salmon, and bison), rice platters, and salads. The aromas coming from the grill makes waiting for your meal painful.
The meats sold in this Restaurant [ chain ] are all wild.
My favourite burger is the Bison Burger. Its very lean and has a bit of the game taste to it.
They also have lean beef burgers, venison, boar and chicken.
The Other excellent burger is the Chicken Sticks burger...its to die for. However, sometimes they marinate the chicken to much and add too much sauce, but the overall taste is still great.
The average cost of a burger is about 5.30, if you want a side like fries or salad just add 0.90$ so your total for your meal should be around 6.20$ after taxes which is a pretty good deal considering you're eating healthy wild meat and not mystery meat like in other fast food chains
Their French Fries are thick cut and resemble wedge fries... but cut thinner.
Honestly, their burgers are some of the best and I would have to say for the price and taste, they definitely outclass chains like Fat Burger.
The only small chain that I think rivals Bronco Belle may be the local burger joint in burnaby called "Burgers Etc." and although their burgers are delicious, they are exorbitantly priced at around 9$ for a plain burger but ... i'll save that for another review