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Burnaby Restaurant Reviews
Genji Japanese Restaurant7533 Market Crossing, Burnaby
awful service
By chmua of Burnaby (1 Review)
Submitted Sunday, February 19, 2017 - 5:15pm [Dine in]

I was so excited that there was a sushi restaurant so close to the place I just moved into...it's a shame it has such bad service.
I came in and sat down and there were only about 6 other people in the restaurant.
I waited nearly 5 minutes before the server finally brought me a menu, almost 5 more minutes until he came back to take my order after turning and looking at him several times.
I only ordered two items a mango avocado sushi roll and an order of a supreme veggie tempura (or at least a similar name).
My mango avocado rolls came fairly quick and I finished those thinking they'd bring the tempura out shortly after. I also finished my green tea pretty quick as the servings for tea is barely larger than a 1oz shot glass. Couldn't get the waiters attention to get more tea even though at this point there was probably only about 8 people in the whole restaurant. The waiter seemed extremely flustered by this small amount of people as if someone was yelling at him in the back.

30 minutes after ordering I finally get my tempura, and I accidentally knocked my sauce on my leg and the floor so after not being able to get the waiters attention again I walk up to the cash register where someone is paying for their order and just say sorry to interrupt but I spilt my sauce and I need more napkins to clean it up, he hands me one small napkin to use...I use the one napkin he gave me to try to clean it up and I finally look at the tempura and realize it's not even what I ordered. I ordered a tempura that was all veggies, it even listed the special veggies that would be included, none of those were in there but there were lots of prawns. So again I walk back up to the cash register where the waiter is standing ignoring his customers and I tell him this isn't what I ordered, I ordered the supreme veggie and this has prawns in it. He says there are no prawns in the supreme veggie, and I say I know that's how I know it's the wrong order, if you don't believe me you can look at the plate you brought me. So he goes over to look and says oh I guess this isn't the right order and takes the plate and says nothing else.

At this point i'm hungry, i'm annoyed and I just wanna go somewhere else, so I tell them i'll pay for what I ate as I don't want to wait another 30 minutes for the right tempura. Then this guy comes flying out of the kitchen and gets angry and starts badgering me about when I ordered it and that I must have ordered the prawn one and not realized it. I just tell him that I just want to pay for the mango avocado rolls I ate and go. As i'm paying for it I can hear him speaking in another language to the server and saying i'm lying over and over.
How can it be such bad service when there's only 9 people in the entire restaurant? Also it was nearly 5 dollars for just a mango avocado roll, if i'm gonna pay that much it should be much better service than this.

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Riverway Clubhouse9001 Bill Fox Way, Burnaby
The worst customer service restaurant
By hazel11111 of Burnaby (1 Review)
Submitted Tuesday, February 7, 2017 - 11:45pm [Dine in]

We booked a reservation for 4 people at 5pm on Feb 05 2017. We showed up at 4:30pm, and the server said he was still arranging the table for reservations for the night, so we waited outside until he done. First of all, he took us to a normal 10-people table set and saying "here was your table for 5 people." We said we booked for 4 people, without saying anything then he took us to a normal 2-people table set and saying, "then, here's your table!". We responded as "we booked a table for 4 people to celebrate the anniversary, could we please have a table suitable for 4 people which we could talk easily and also the table is fit for 3-course dishes for 4 people?' The server replied arrogantly, "You only have 2 options, either that 10-people table or this 2-people table, which one? There's no any other options for you !!" I'm so curios it was not our fault make the wrong reservation, secondly, when we showed up, he saying he's still arranging the tables how come all the suddenly every single table was pre-reserved? Then he just turned around and back office without saying anything. Then, the event leader Bradley Binkley came out the office and tried to back up his co-worker. However, the server, a Caucasian male with gold hair, just stayed inside the office chit chat with another female co-walk, laughing loudly and looking at us with disdain in his eyes. We asked the event leader of the server's name, but however, he said he can't tell us the server's name. How come as a customer we are not allowed to have the server's name? Therefore, we decided to cancel the dinner there since we are not treat as customer and not even allowed to know the server name. And the server never ever came out to apology for his attitude at all. This restaurant will be on my blocked list.

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Costco Restaurant4500 Still Creek Drive, Burnaby
Hot Dogs are great. Wings not so much
By eating good food of Vancouver (130 Reviews)
Submitted Monday, January 23, 2017 - 6:20pm [Dine in]

I gave it a 4; as they have the best hot dogs around.....and very cheap ($1.50 that huge thing) however, would have given a 5 for Food and Value, but the wings that I have gotten few times are not so great. II thought it was a great buy at the time when you got a pound for $7, but now it's only 10 pieces for $7.....can get that at 7 - Eleven. Their wings aren't horrible, but they are not to be desired.

Stick with the Hot Dogs

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Subway2251 Holdom Avenue, #110, Burnaby
CAll in order
By Divewego of Surrey , BC (1 Review)
Submitted Friday, January 13, 2017 - 12:44pm [Take-out]

So They sell sandwiches but can't make some for pickup ?

If the store owner knew the staff declined my order ; I'm sure they would be mad !

20 sandwiches x $7 = $140 I guess it's pocket change to them
Anyway 'subway POO fresh'

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Burger King7155 Kingsway, #145, Burnaby
Rude manager who likes to close the restaurant early and kick out customers
By Laura T. of Burnaby (1 Review)
Submitted Friday, December 2, 2016 - 1:48am [Take-out]

On multiple occasions, I have been kicked out of the restaurant for daring to come inside after 10:30 at night though their advertised hours are until 11pm. Usually I only get inside because the door is locked but another customer is leaving. The manager is exceptionally rude. Each time he tells me to go. "Get out. We're closed. I will not serve you." And when I mentioned this to other folks in the community, they tell me they've had the exact same experience. How dare we want to eat something during the hours the sign says they're open. I hope this guy gets fired for the bad name he's giving his company. I don't mind the food, when I'm actually allowed to buy it. I have already received an apology letter from Burger King's head office. And yet this continues.

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Fire Pots4455 Lougheed Hwy, Burnaby
Self-cook, but service was weak
By shutupandeat of Vancouver (13 Reviews)
Submitted Thursday, November 10, 2016 - 4:38pm [Dine in]

Had a family birthday dinner here.
Here's the Good versus Bad synopsis:

Reservations were made, accepted and a table was reserved for us.
They allowed us to use our ET Coupons for the meal. Some restaurants have lots of policy on this.
The "traditional style" bowls came out as ordered. Self-cook.
"Open-kitchen" concept so you see everything made.

Other than the NEW waiter that was serving staff, the other kitchen staff just stood there.
We ordered appetizers, they were cooked, they were placed onto the counter.... then just sat there for 10 minutes (I counted the minutes) getting cold while the waiter was busy with other tables.
The kitchen staff (3 of them) then stood there doing nothing but watch our appetizers (lamb skewers and wontons) get cold.
The rest of the meal was reminding the waiter we needed water, bowls, other cutlery, more food. We were extremely patient and he was very apologetic and gracious, but he was having troubles. He tried his best, it was his first week. He didn't get any help from his co-workers.
He gave us complimentary pop and dessert for our troubles.

We would return but the place needs to step it up if they intend to stay in business.
Besides our table, we only saw 4 more groups for the entire dinner.

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White Spot7519 Market Crossing, Burnaby
Too Busy Eating to Write Review
By doughgirl of New Westminster (45 Reviews)
Submitted Saturday, September 3, 2016 - 8:16pm [Dine in]

This is one of the busiest 'White Spot' locations my husband & I have visited. We practically eat at least one daily meal here. (Live & work nearby.) "Good food, great service" are the consistent comments I make on their surveys. I suspect the last review for this location was submitted in 2011, over 5 years ago, because guests are too busy receiving great service and enjoying their meals to write reviews.
The menu goes beyond burgers (which are one of my favorite choices) and makes one of the better waffles I have had compared to those of other restaurants. Our meal substitution requests are accommodated too.
Staff embrace Customer Service as the sole objective. Typically there is more than one host/hostess waiting to seat you so you are either seated right away or have your name recorded promptly. Servers hustle coming and going from tables, but will take time to have a brief chat once at your side.
We order some of the same dishes week after week and their presentation and flavour remains consistent.
The outside eating area is next to fields, conducive to relaxing. We prefer our favourite sections inside this spacious family-friendly restaurant.

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Kawawa Japanese Restaurant4700 Kingsway, #E15, Burnaby
Bad Service by one of the waitresses
By J.S. of Vancouver (1 Review)
Submitted Saturday, August 13, 2016 - 11:00am [Dine in]

Bad service by one of the waitresses. Went here last night late night dinner with a friend. I ordered TUNA TATAKI sashimi. When I received it, they said I got Tuna Tataki SALAD. I said I didn't order that. The waitress ARGUED with me that that was what I said. The point is she didn't clearly repeated my order if she didn't understood me in the first place. She claims it is already been cooked. I said I didn't order it and I will not pay for something I didn't order and I said to just cancel it out. The waitress was not happy and talked to her manager (in Chinese, which she didn't realize that we can hear her and she called us "F@#$% a@#$%%". The manager came to our table and apologized for the confusion. After we left and went outside for smoke, she came downstairs as she was off and getting picked up, looked and stared at us and gave us the Finger! The thing is this wouldn't have happened if she just made it clear with me what I ordered before she put it in the system. At least she could've repeated my order first if she didn't understand... Overall I liked the food that I got (too bad for the tuna tataki though), but I would not recommend the service.

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Indian Bombay Bistro7558 6th St, Burnaby
Nothing special
By Norman of Vancouver East (78 Reviews)
Submitted Saturday, July 9, 2016 - 10:54am [Dine in]

I think they should consider dropping the a la carte menu for lunch. The prices are high enough that they could throw in rice and naan. The food was OK, but didn't stand out in any way, considering you can get a good meal at a better price right cross the street.

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Agra Sweets & Restaurant7585 6th St, Burnaby
Terrible service and the owners are super cheap
By njmurarka of Vancouver (Collingwood) (1 Review)
Submitted Saturday, June 18, 2016 - 9:57pm [Dine in]

Ordered the butter chicken for $11. It effectively tasted like a $0.60 bowl of Campbell's canned tomato soup, with the equivalent of the amount of chicken on a single drumstick. Basically, a bowl of crappy soup with a few random pieces of chicken in it.

The owner smiled and did not care when I mentioned it and in fact pointed to another customer, saying they ordered it too and were not complaining. No attempt whatsoever to remedy the problem .

Their paapdi chaat appetizer was even worse -- looked like someone had watered down the yoghurt so the whole thing was tasteless and cheap tasting.

All in all, the people running this place have 0 sense of customer service and terrible cooks. I expect this restaurant will die off soon, as it deserves to.

Btw, being that I am Indian, I can tell you with 100% conviction that this is terrible Indian food -- try Baba sweets just a block up the street -- WAY WAY WAY better. I wanted to try this place just because it was new to give it a chance. Big mistake.

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Abyssinia Ethiopian Restaurant7546 Edmonds St, Burnaby
Spicy evening
By EarlPearl of North Vancouver (69 Reviews)
Submitted Tuesday, June 14, 2016 - 5:50am [Dine in]

We were picking friends up in New West/Burnaby for dinner last Friday and they wanted to try something different so I searched for ethnic restaurants in the area and found the Abyssinia. Not many reviews but mostly good and in any event it's tough to go wrong with Ethiopian food so I made a reservation for 6 at 6. Parking is thin on Edmonds but we found a spot on the side street. The restaurant is small with seating for about 25 and it is tucked back from the street with a small patio in front. There was only one other table with a couple Ethiopian guys eating so we likely didn't need to make a reservation although it did secure us a large table at the window.

The sole Ethiopian hostess turned out to also be the cook but she was very friendly and had no problem getting us drinks, making recommendations and helping us select the right amount of food before retreating to the kitchen to prepare it. We ordered 2 vegetarian platters, 2 meat and veggie platters, a lamb Tibis and a signature beef Kitfo, all shared on a large Injera bread platter. We ordered some Tej (honey wine) and a couple Ethiopian beers for drinks to start.

Two of our friends had never had Ethiopian food and they were very impressed with the whole concept of sharing and eating with your fingers and pieces of Injera. Overall the food was excellent, a bit spicier than other Ethiopian restaurants we've eaten at but nothing we couldn't handle. The lamb Tibis was especially good and spicy and we fought over the last bit of the creamed spinach. Total bill for 6 with drinks and tip was $130 so it's good value. We highly recommend the Abyssinia.

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Ebo4331 Dominion Street, Burnaby
Excellent evening at EBO
By VJB of abbotsford (171 Reviews)
Submitted Monday, April 25, 2016 - 10:48am [Dine in]

We had a wonderful evening at EBO. It is beside the casino but is far enough away that you do not get the loud noise of slot machines etc. from the casino. We parked in the parking garage for the casino and had to walk through the casino to get to the restaurant but the casino was not smoky as so many casinos are. The hostess was very pleasant. The room is very dark with the wood paneling and the furniture was also very dark. It is any open kitchen so you can see the meals being prepared. Our server Bridgette was very good. She explained that the kitchen was very open to substitutions so if there was anything on the menu that we wanted to make adjustments to the kitchen was definitely open to suggestions. Bridgette than told us some of her favorite items on the menu and left us to peruse the menu. Bread is not offered with the meal so we ordered a basket of cheese bread to start. It was delicious, served hot and crusty with the cheese nicely browned and melted into the bread. Yummy. For main courses we both went with a couple of Bridgette’s suggestions. I had the 10 oz. rib steak. It was cooked to perfection served with a peppercorn sauce, potato puree, mushrooms (a very generous portion), onion ring and asparagus. My husband had the sablefish. He said it was one of the best sablefish that he has had. The exterior was carmelized, with a black pepper jam but the fish was perfectly cooked and nice and moist. It was served with Chinese rice with Chinese sausage that he was also raving about. For $27.00 it was very reasonable for the quality of the dish. After we finished our meal, Bridgette placed 2 dessert dishes on our table and said she had a surprise for us. She then presented us with a complimentary dessert platter with raspberry mousse cake, chocolate mousse cake and red velvet cupcake. What a lovely gesture. When she presented the bill we also received lollipops consisting of white chocolate with slivered almonds and dark chocolate with dried fruit. During the course of the meal one of the chefs – Harry – also stopped by our table ask about our experience and asked for our input. He mentioned that the menu will be changed over the next couple of months. My husband told him that whatever they do they must keep the sablefish on the menu.
It is a real gem. Sometimes when you try a new place your expectations are high and you are fortunate if your expectations are met. EBO exceeded our expectations. We would definitely return and recommend to others.

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Kamamarui Ramen & Don Heights4219 Hastings St, Burnaby
Room for improvement
By itadakimasu of Vancouver (101 Reviews)
Submitted Saturday, March 12, 2016 - 2:24pm [Dine in]

Was so glad to see a ramen shop open in North Burnaby last year. Been here a few times now. The ambience is nice and place seems clean. But the most important thing is the food and it could be improved. This posting is not to warn consumers to stay away - it's to ask the owner/operator/chef to go see how ramen is supposed to look & taste and then improve yours. Your broth is bland. The noodles, ingredients and presentation is good but the bowl is missing Umami. Go see how they do it at Benkei, Santouka, or Kintaro.
Also I think the owner, Mr. Park (according to the business permit) is cheapening out on the stock - the tea had no taste at all. The Chasui meat had no taste.
The one positive is their rice "bombs" which are seaweed rice balls and they're unique and fairly tasty.
So Mr. Park...please improve - you have so much potential.

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Big Six Restaurant7660 6th St., Burnaby
The Big 6 is under new owners and I can say The Big 6 is BAck!
By skookumcycles of Richmond , BC, Canada (1 Review)
Submitted Friday, March 11, 2016 - 12:36am [Dine in]

new owners! the place is clean and still has the Classic Diner Feel
Low prices good food Truckers Breakfast still only $5.75
a local legend is regaining its place as one of the great greasy spoons in the lower mainland!
Even the Frieghtliner burger is back!
and the coffee is Organic / fair trade medium roast from South America and bottomless as allways
so good!

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Sushi Garden4269 Lougheed Hwy, Burnaby
It will be a while before they ever see me again.
By Ma Pe of Lower Mainland (1 Review)
Submitted Friday, March 4, 2016 - 2:17am [Take-out]

.so i have been eating here now for the last several sushi outings.

the food has always been fresh, and the quality amazing for the prices and portions that you receive.

i have eaten in 3 times, and taken out 4 times.

there is usually a long wait time, unless you go at non-rush hours.

lately i have been grabbing take out.tonight, i called to find out what time they closed., and was informed that the internet time of 11pm is incorrect. and that they actually close at 10pm.

i asked when was last call., i was told last call is 10pm, but we close at 1030pm.okay..,

so i get off from work at 955pm, i place my call as soon as i get to my car, they pick up the phone it's 958pm, and the girl quickly informs me that they are closed.

after a very long discussion, where i even asked to speak to the manager, but was told that their "manager doesnt speak english, so what should i do now, do you still want to try to communicate with him, hahaha???

i asked to speak to the guy who answered the phone 9pm and told me that i had until 10pm to place my order..., the phone was handed over to someone who said, i don't know what i can do for you now, we are closed, i didn't know that you were going to wait until 10pm to call to place an order,

when i told him that i called at 958pm he asked me to next time not to wait until so late to call.

i explained to both people, you either close at 10pm, or last call is either at 10pm, or..., it's whenever the hell you guys feel like it...., regardless..., just tell people, so that they can plan their lives better around you guys.

totally unprofessional.

the place is run like a high school joint.

call takers, cashiers, waiters, and waitresses, that think the whole thing is just one big joke.

here's the kicker...., the jokes on us, because we the consumers of their fine foods, keep coming back for more..., so yeah..., they laugh at us, and speak in their own languages, and talk about us, and they think they're better then us.

if we the consumer want better service, then we need to do a better job of showing businesses like this one, what we think of their customer service attitude.

perhaps a social media blitz on a boycotting of tipping at this location starting on sunday, march 06, 2016 as soon as they open.

and if that doesn't get their attention, then maybe a social media blitz on a complete restaurant boycott for one full week starting the week of sunday, march 13, 2016.

we are constantly spending our hard earned money on places that either lack quality, quantity, or service..., it's time we hold onto our money, and show these businesses the likes of sushi garden lougheed, who is really the boss, because if we really wanted to, we could put them out of business.

sushi garden lougheed, if you're listening, you're only as good as the last order you served, or the last call you took.

Just because the food tastes good, doesn't give you a right to treat customers with disrespect.

I'd give you one star, but it's not your sushi chefs fault that the house staff, have NO training whatsoever, or were poorly raised, without proper manners and lack a fair deal of respect.

consider this your one and only warning.the power of social media knows no boundaries.

- m

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DNB4331 Dominion Street, Burnaby
Freaking gross
By princessgaga of burnaby B.C. (120 Reviews)
Submitted Thursday, March 3, 2016 - 1:37pm [Dine in]

Maybe the clientele here are the kind of prole who will
Eat anything but I'm not. P
Was stuck here for a conference and was sick of starbucks and the dismal buffet. The noodle bowl sounded just perfect. Choose your broth noodles kveggies protein. How could that go wrong?

First I arrived at noon on a weekday. No staff. After 5 minutes some old guy who looked really out of it and not too bright comes out and does stuff but does not acknowledge me'or other people in line. The other people were smart and decided to drive to McDonald's. Wish I had. Finally after another 5 minutes some woman comes out announcing she had to go to the bathroom. Yay thanks for the update.

I ordered red curry broth which was super super super oily and not from coconut milk from some kind of gross oil. There was a an oil slick so thick on top of my soup that I wanted to call Greenpeace. Ew and yuk!! The ramen noodles were ok. I got 2 veggies minuscule serving of bean sprouts and 2 brocvoli trees. The bean sprouts should have been on top. Then I got a double order of dhrimp which equalled 6. They tasted off. I had asked the dude if the broth was vegetatian and he just stared at me so I took my chances.i do not eat chicken or beef. Halfway through I go to shove a chopstick full of stuff in and notice a huge long disgusting piece of some kind of meat. I just about puked.

I could not eat Anymore of this nastiness and threw it out. $10 down the drain and I wAs still hungry. Don't do it.


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Metrotown Polish Deli5068 Kingsway, Burnaby
Homemade Napoleons and perogies…
By floodedsky of Vancouver (14 Reviews)
Submitted Thursday, February 11, 2016 - 11:12pm [Dine in]

Wow! The custard was so light and fluffy. The was pastry flaky and crunchy. Delicious! Also delicious were the homemade cheese and potato perogies served in-store with fried onions, bacon, and sour cream. I will never buy the frozen grocery store perogies again after eating their homemade perogies. I purchased some to go, and the owner gave me instructions on how to prepare them properly.

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Subway5093 Canada Way, Burnaby
Terrible Service
By eating good food of Vancouver (130 Reviews)
Submitted Tuesday, January 12, 2016 - 5:31pm [Dine in]

Came here about a month ago; to get a 6 inch veggie sub. I saw that they had a promotion that if you buy a $25 gift card; that you get a free 6 inch sub. I thought "Hey, that's a good deal" but was pondering and wondering if I should go for the deal (and the cashier could see that I was debating)

Anyways, I decided to go for it; and only after the $25 transaction; did the cashier tell me that they would sign a silly receipt (as opposed to just loading extra money on the gift card) stating that I could get a free 6 inch sub and it HAD TO BE AT THE STORE. After she told me that I told her I wasn't interested in the deal and to just refund the gift card (As that particular Subway is generally out of the way for the most part)

Anyways; the cashier then told me, that she could NOT refund me since transaction was done. I told her that she should had told me this information prior to selling me the gift card, as she knew I was debating.....She could tell that I was upset (no yelling or anything, but im sure she knew by my tone of voice)

Generally, I am not too hard headed and will accept an apology with effort (even if it is fake) but she was like "Oh my gosh, oh my gosh".... I know she is only an employee, and must follow company policies and procedures, but she should at least brough the manager or floor manager out of thier office to talk to me....and if they were not there; then ask me to contact them later

Anyways, went a step further (telling her I would be contacting head office regarding this) so I did.....all it got me was an apology (probably fake) and explaining the promotion to me (Which I already knew) Oh yeah, and they neglected to tell me, that the 6 inch was only good for that store

I think I will go out of my way to not come to this location again. Anyways, fair is fair,. The food is good, and they do let you use the washroom (even if you are not buying anything)

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Baba Sweets & Restaurant7561 6th Street, Burnaby
worst experience ever
By burnabyfoodie77 of Burnaby B.C (1 Review)
Submitted Wednesday, December 30, 2015 - 9:43pm [Take-out]

I called on the way home from work to find out how late they will be open.. the lady said 8:30. I said I would be coming by. I got a call at 8 saying they are closing. I asked if I could at least place an order and pick it up as I will be there in 5 minutes. She said ok. I ordered 2 butter chicken MEALS. I get there and ask if I could include naan bread. The guy says no they are closed (even though he is still serving customer coming through the door) so I wait 10 minutes for my food to be ready. I just got home and I have 2 containers of butter chicken with little chicken in the containers (lots of sauce) AND NO RICE! so I am now making rice and cannot eat for another 30 minutes. Why would they not include rice? Makes no sense at all. I just wasted 21 dollars.

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Horizons100 Centennial Way, Burnaby
Once again, the "view" is all you get for the money....
By busterwantstofish of East Van (12 Reviews)
Submitted Tuesday, November 10, 2015 - 11:59am [Dine in]

We were here over the last few weekends, and all I can say is that it was a massive disappointment. Horizons went from being not very good, to very good, back to horrific. To give you an idea, 4 people chose 4 different dishes.....three of them meat dishes, and one seafood. the lamb was awful and rubbery, the red meat dishes tasted like "something" and could not be finished, and the seafood sabelfish tasted like it came with a cambells soup recipe... my guests were too polite, but the looks in their faces said it all. Service was great but .....

Not sure whats going here, but I can assure you that we will not be back until massive changes take place again, as there are way too many great establishments out there to be enjoyed.......

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