A couple of friends and me were having dinner there. We ordered the food as usual, and most of the items that we ordered did not come, and we had to always ask for it again and again. There were some dishes that were not fresh anymore, had a weird foul taste and smell. We ask the waiter to come and ask them why the dish was like this. They just said, it's suppose to be like this. Mind you, we have alot of experience eating in many different japanese restaurants and this one is HIGHLY UNRECOMMENDED. Very bad customer service. We just refuse to eat that rotten food. Then we decided to check the bill and leave. Upon the bill, we were charged the usuall "All you can eat price" + a ridiculous amount for the uneaten items. We called the manager to settle this. He was not any better than the waiters with the same attitude. "You dont eat, we charge you". The food is spoiled how do you expect people to eat it? We then asked that he eat it, if he eat it, we'll eat it. He refused himself. The food is already spoiled and yet he doesn't do anything to change it, or to fix the problem, but allow the food to be served continuously to other customers as well. I forgot the actual price, but I think it was 30$/person with an overcharge of +$100 for the spoiled items we refused to eat. It was about a few bucks per sushi, and he counted every items. VERY BAD SERVICE. NOT RECOMMENEDED. THEY COMPROMISE YOUR HEALTH AND CHARGE YOU FOR NOT EATING THEIR SPOILED AND DIRTY FOOD.
Lunch special is excellent (Currey, Satay, Salad, Rice, Spring Roll), Dinner portions on the small side. Price reasonable. Good to go with a group and order a lot of different dishes. Best dinner is a Tom Yum Gai Soup (vegetarian is especially good - fresh, flavourable and not heaped with fatty coconut milk) with a bowl of rice and fried banana and mango icecream for desert...
Came here recently with the in-laws, who have been regulars for years. Nice, clean restaurant with friendly staff. It was my first time dining here. I ordered the keftedes, which I have never had before then and I must say were excellent! The tzaziki was heavenly, soooo garlicky! The pita bread was good and the side dishes were of typical greek fare and were good too. The other members of my dining party had chicken and lamb souvlaki and dolmades. All which, by the lack of conversation, were enjoyed very much! The prices were very typical. The service was attentive and quick. I would definetly come back for more keftedes :)
My girlfriend and i recently tried nathan's grill.While the food was good,the service wasn't!!When we arrived,we had to seat our selves.The place was dead but the server was too busy on her phone to seat us.When she finally came to our table,she took our order and went back to using her phone.I had the ribeye,and my girlfriend had the seafood penne.The food was quite good,but a little cold,not because of the kitchen,but because the server was on the patio smoking in plain site when our food came up(if they want a smoke,shouldn't they have one away from customers??).When she did bring us our food,she reeked of cigarette smoke.
Overall,we won't return,or recommend them to any of our friends.Although our food was good,our service wasn't.Maybe if our server paid as much attention to us as she did to her phone our review would be different.
Just returned to Vancouver after 10 years of being in Bermuda, where a sushi dinner for two (not including alcohol) can run up to $100 easily, I do have to say for the price, Sushi Garden is one of the best deals in Lower Mainland. Its consistant and sushi is always fresh. Plus the portions of sashimi...are huge. I frequent the place at least once a week and plus it`s walking distance from my apartment. But be prepared to wait in line for a table.
Came here last week with a friend, got a pad thai and vegetarian lettuce wrap. It was pretty slow cause it was mid afternoon.. around 4 ish? So there weren't many people. Service was brief, but came when I gave them a bit of eye contact.
Each dish was 11.95 and generously portioned. We shared the dishes but still had like almost half to take home. The pad thai came with pretty large sized shrimp. The lettuce wrap tastes more authentic than the one at Green Basil, and tastes better too cause the tofu that is used at Green Basil is entirely deep fried.
The service here was fine, like I said, very few customers. It was weird though, they constantly topped off our waters but didn't say a single word to us. And the restaurant is run by Chinese people.
The place isn't over decorated, it's okay, nothing special.
I'll come back maybe, maybe not. Wouldn't recommend or bash the restaurant.
I used to work around the corner from the Thai Cafe and I've eaten there at least 20 times.
The quality of the food is excellent. You can tell that the sauces are made in-house, and nothing is overcooked or soft when it comes to your table. Ingredients are always fresh.
I've tried a lot of items on the menue but always go back to the sweet and sour chicken, which is never gloopy. Also excellent are the chicken and cashew stir fry, the glass noodle salad, the lettuce wraps and the stir fried eggplant. I've never really had anything bad here.
Lunch specials, which include soup, rice and a spring roll, are great values.
Ambiance is not fabulous - but that's not why you're here. The wine list offers some pretty decent options for such a small joint. The place is run by a friendly Thai family.
I challenge anyone to find a better Thai place in Vancouver.
The gf and I met up with a friend here. Initially wanting takeout, we decided to stay in.
Nice styling without the in your face colours, but the small is smaller than it appears. Surrouding tables are tight but because of the extra loud ambiance, you'll likely not be able to hear your neighbours. Talking loudly is a pre-requisite.
Our tab consisted of ginger tea, a milk tea and a slush. The ginger tea was well received while the milk tea and lychee slush lacked a strong presence. The slush was blended nicely and it seems the sizes are a little bigger than the norm, perhaps to coincide with the slightly higher prices.
Service is what you expect at a place like this so it's hard to complain if they drop the ball when they do. We didn't have any problems, however.
They seem to be open very late as we didn't leave until about 3am, so it bodes well for night owls like us, but it's not the drinks that would bring us back here.
I live in Burnaby, not far from Metrotown. I started going here about 4 months ago but they messed up three times. The big issue is the rice, it is never consistent and as i am on a strict rice only diet, the rice must be consistently good for me to stay loyal to a restaurant. Every time i went to this restaurant the rice was different. Often soggy, often inedible, i mean how hard is it to screw up rice? When you complain they really could not care less, and with their servers poor english skills probably wouldn't comprehend anyway. So safe to say I will never be going back here again.
This is my first choice for a sushi place in my neighborhood as its cheap for the large portions you get. That being said - the quality of the food is nothing special and the service is poor. Its walking distance from my home but I wouldn't drive to go to it. We had a table of 8 (4 couples) and our bill came to $108 which I find extremely reasonable.
I would avoid going in a group. Our group of 8 took 1.5 hrs to get a table on a Wednesday about 8pm as their tables accomodate 4 at a time and they wouldn't hold an empty table waiting for a table next to it to come open for us. People that came in an hour after us in a group of 4 got in before our group of 8. It was quite frustrating but I have learned my lesson. As long as you have 4 or less in your party you should get in within half an hour.
The service leaves a lot to be desired. I eat here about once a week due to its close vacinity to my condo and almost every time they forget at least one dish for our table. Never any apology or admitting that they forgot.
People write reviews usually to rant on a bad experience otherwise if you had a good experience why would you even comment? Well I for one had a wonderful experience at Kawawa Japanese Restaurant! I have been here when it first opened and had an ok experience not the best. However, I went back with my buddy and gave it another try yesterday and two main things changed. First, they serve alcohol (woohoo!) and second the manager had changed. I rememeber it was some bad breahted smelly grumpy lazy 40 year old man. Business was good we had the dinner AYCE when I arrived it only took less than one minute to get a seat! restaurant was 3/4th full. When we arrived tea was poured immediately and asking if we wanted any other drinks. However we also ordered two hot geikkenken hot sake and a coke. When we asked for refills they were quick and speedy to refill the bottomless drink. The food we ordered came at the right time too! Appetizers first than came the hot foods. There were some pretty good looking waitresses I might add :) So some eye candy for lonely guys (hahaha).
For the viewers wondering we talked to one of the waitresses and asked whether this was the same owner as Taisho or Aji Taro and NO it is not. People often assume without asking! They were really nice and responsive to the questions we had on the AYCE menu (we didnt understand half the rolls).
We asked for the bill and the hostess at the front handed it to us, no hidden 10/15% tips. So we decided to give a 20% tip for their excellent service. Willing to go back and try the regular menu and the Ramen on the other side next time!
I love the keg. Whenever I get a craving for a steak I go here. Sometimes they don't quite get the level of cooking right - I like medium but sometimes end up with a medium-rare to medium-well. I can forgive them for that though because it always tastes great.
My gf loves their shrimp cocktail. Better than any other ship cocktail shes had - and she's had them all.
Value is not to good. Pretty expensive.
I've been here about a dozen times.
The soups in winter are fantastic - they always sell out by dinner so go for lunch.
Their meats and burgers are great. The pulled pork and beef brisket is amazing... unbeatable. BBQ chicken is good as well, but I don't really like their italian sausage that much. It's a bit dry for me. Good milkshakes!
Decor is fine, service is good. Value is probably better than average if you get one of the shared dishes.
Love it.
I've been here about a dozen times.
The food is great. Nice fresh ingredients and really well done. Lettuce Wraps, soups, curries, seafood and main dishes are all really well done.
Decor isn't amazing - don't come here for the wall decorations. Service is solid and good without being amazing.
Value is great - not sure why others have ranked it so low. $10 lettuce wraps are delicious and enough for 2 or 3 to share for 1st course. All mains around $10 which is outstanding... even if you want to order 2 (I never have had to).
Go there.
As a group of four women, we were out to celebrate a friends birthday. The place was packed when we arrived at 7:30 p.m. on a Friday night. We were seated right away which was great as we had reservations. This is a very small restaurant and space is very tight. The tables are very close to each other.
I was very disappointed in the way they had gone about serving the cake that we brought to the restaurant. We had presented our friend with the cake and it was in front of her on the table. The waitress then asked us about dessert and explained that they would have to charge each person $2.00 for plate service etc. We didn't really have a problem with the charge except on several occasions we have done the same at other restaurants and there were no charges.
The waitress offered to take the cake and put candles on it and slice and serve us our cake. When she came back with the cake, she did not place the cake in front of the birthday girl, from whom she took the cake, she had placed it in front of me. After the "sparkler" fizzled away, the cake was taken back to the kitchen to be sliced. I was very disappointed in how messy the slicing was and all four pieces were of different thickness. I was waiting for an explanation of what was going to happen with the rest of the cake. When we were finished I asked about the remainder of the cake. I was told that there was only a sliver of cake left and that it was at the front ready for us when we were ready to leave.
When my friends and I were leaving, the cake box was sitting on a table waiting for us. The box was not attended to and the box was wide open, we could see how much of the cake was left. The waitress was right there was only a sliver of cake left. I do not think we were served the entire cake, there should have been at least 1/3 of the cake left. I don't really know what to make of this. It has been on my mind how unprofessional this whole experience at L'Artista has been, considering it is a fine dining restaurant.
It does not matter what the rest of the meal was like with a finish like that. I definitely will not be going back to L'Artista !!
I did not get an apology or satisfaction from talking to the owner the following day.
Don't bother. The ambiance and decor is the only thing this restaurant has going for it. The service can be a bit overwhelming and they really push on asking you to order a drink.
The food will get you full but isn't much of an enjoyable. I've been here twice now thinking the first was just a bad experience but the 2nd wasn't any better. The pad thai noodles were too dry and the green curry was less than flavourful. But they do have a great dessert when it's available ... if you venture out to this place try the sticky mango rice.
I've been to this restaurant a couple of times before. Their food to me was alright but nothing outstanding. It was ok if one jsut want a quick Thai fix. I've had good service from them and I also like the ambiance. So one evening when I was craving some Thai food and didn't feel like cooking, I decided to order delivery. Boy, was I disappointed.
I ordered that Kaeng Jeed Won San soup and was shocked by the lack of flavour. It was merely glass noodles swimming in some tasteless broth with bits of chicken and chunks of tomatoes floating on top. It didn't even have the hint of the vibrant flavours Thai food is known for.
Another huge disappointment was their Gaaeng Mat Sa Man Curry which came as such a sorry, watery tastless mess of undercooked diced potatoes and thin slices of meat. It was so bland and watery that I had to add my own coconut milk and Masaman curry paste for it to actually thicken up and have more flavour.
Their only saving grace was were the beef satays. At least they were tender and flavourful. The peanut sauce that came with it was an oily, bland paste that had no flavour or peanuts at all.
It was not worth the $48 I paid for terrible food. You know it's bad food when I actually ahd to season it in order for it to be edible. What a rip off.
I don't recommend this place!
I dropped by for a drink with some friends and promptly ordered our usual half-sweet mango green tea & matcha milk shake.
We've been regulars since it opened, so we had suspected that management had changed when we stopped seeing the owner/owner's wife, and when the entire staff suddenly changed. But we never really had an issue with that as our usual drinks were still made in the same manner. However, once we tasted our drinks, we realized that something was quite wrong.
The matcha milk shake was definitely less matcha-y in taste and flavour, and definitely more ice-y. It was sub-par.
Their mango green tea was the worst though, as it had a decidedly bitter tea flavour (think day-old over-steeped tea -- I'm not joking) and there was absolutely no mango taste. Mango always has a amazing aroma when you have it, but this one didn't even taste like mango, but was extremely artificial - almost like how food tastes after it's been in a tin-can for a long time (think metallic).
I brought it up to the counter to complain and the server informed me that it was because we ordered it half-sweet. He offered to add the remaining syrup to fix it. That was when I realized he used the term "syrup." When we first starting going to Pearl Drops, the owner told us that they always added the fruit and the caramelized sugar separately, so if you wanted it less sweet, it would still have all the fruit flavour.
After talking to my friends, they had all noticed a drop in quality for their drinks as well. Sad but true, Pearl Drops is no longer the best bubble tea joint in town.
I went there for Japanese food regularily as my daughter loves very much, but I couldn't help but tell everyone the very bad experience that I had there recently.
I was over charged once as they treated my daughter, who is only 9 years old, as adult. When I questioned the manager the next time when we had dinner there. What I was told was that it was always being processed and you should be careful with the bill in the future. Okay.... I accepted.
We went there again last night. I was really, really, pissed by that happened to us...... Unacceptable ever!!!!
A waitress, whom I had never seen before, walked to us and asked my daughter's age first, and then told me later on that they were going to charge me the kid's price this time and I had to pay for the full price for her in the future. She also said to me that we, once, told them that my daughter was 10 years old. How rediculous was that?!
Luckily, I had my daughter's birth certificate with me. When I asked where their manager was, and a boy told me that the manager wasn't there. I let him to see my daughter's birth certificate and questioned how they could make up a story to a customer like that. All he said to me was that "sorry, but now, you have approved yourself that she is 9 and you can pay the kid's price for her now."
WHAT WAS THAT????!!!!! Do we have to approve ourself when there is no such a policy in story? And the thing made me feel even worse was that the manager was actually there, but he chose not to show up because I saw him at the registra.
This was the worst experience I have ever had in a restaurant where we are supposed to have a good services as we pay for it. I thought it would be better to let everyone know about this suck service ever because you don't want to be treated like that!!!!!
Excellent service and solid food ensure that dinner will be quite fine, although it may not be particularly creative or challenging. Sometimes, that's what you want; generous portions, quality ingredients and familiar flavors. The dining room is large, slightly apart from the small bandstand and dance floor. Walls are painted in scenes of Venice and Rome; common images of rustic Italy that would not been out of place in a 1975 restaurant.
IMO, the list of house wines needs updating. Many diners enjoy drinking wine with dinner in small amounts so a good variety of carefully chosen selections by the glass is pleasing, maybe even vital. The main list has some good selections but a few too many over-advertised names like Blue Nun and Yellow Tail.