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3
  • Food3
  • Service1
  • Value3
  • Ambiance4
  • Reviews1

Sushi House

135 Main Street
Brampton, ON L6X1M9
Tel: (905) 457-4882
Fax: (905) 457-3802
Neighbourhood: Downtown Brampton

Reviews

Displaying 1 - 1 of 1 Reviews FoundSort: Useful | Helpful | Reviews | Date
Good food but horrible service
By JenniferD of Toronto, Ontario (1 Review)
Submitted Monday, October 31, 2011 - 6:04am [Dine in]

We went as a group of 10 for a birthday party on a Saturday evening. This restaurant is not equipped to handle a large group. They were very flustered.
-We ordered drinks and appetizers. Our drinks never came and the server forgot who the appetizers belonged to.
-We were not provided side plates. When we asked for them the server said yes but never brought them out.
-We asked for water and we never got it. Out of the 10 people there, 4 got items they didn't order and never got what they did.
The food was very good.
-Once done eating, we asked for the bills, waited 36 minutes (I was counting by that time) and then got up to pay.
-The server handed me my portion of the bill which I paid. Over an hour after I had left the restaurant, the birthday girl gave me a call panicked because the restaurant owner said I left the restaurant without paying. We had to come back to the restaurant, show them the receipt that we had paid. They then noticed that they had originally handed me the wrong bill to pay. I naturally asked them to refund the what I paid and charge me for the correct bill. They refused to do so because of terminal fees. I had to pay the difference. Their excuse (they never apologized) was that it was "so complicated".

By the time we were done at the restaurant it was after 10PM. Considering that we got there at 6:30, the good food is definitely NOT WORTH THE HEADACHE.

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  • Value
  • Ambiance