Small Japanese restaurant near Seven Oaks Mall. They have a small Japanese display, which I take it is the gallery part of the name. They also serve Korean food.
I went to have lunch at Yummy Sushi Gallery in Abbotsford in the beginning of August, 2014. I couldn’t help but notice what was going on at a table near mine.
A woman who, for the purpose of this article I will give the name Susan, and who I assumed to be her teen-aged daughter were also ordering lunch. After ordering, Susan called the waitress back to confirm their order. The waitress repeated it, and Susan and her daughter nodded in agreement. The waitress then left their table to inform the cook. They soon received their “on the house” selection. Susan was very polite and smiled at the waitress as she said “Thank you!”
Soon after that, the daughter received her lunch order. She began to eat. Several minutes later, Susan’s meal arrived. Susan looked puzzled, and called the waitress over. She told the waitress, kindly, that her meal was not what she had ordered. The waitress said nothing, but began to stare at Susan with narrowed eyes. Susan said again, “I am sorry, but this is not what I ordered. I ordered a number 133.” The waitress continued to stare at Susan with narrow eyes. Finally Susan said, “Why are you staring at me like that?”
The waitress responded, “This is what you ordered! I asked you twice!” More staring.
The daughter had, by this time, nearly finished her food. Susan said evenly, “Okay. I will pay for my daughter’s meal, but not for mine.” She continued to speak politely, even though she was perturbed at this point. The waitress left to speak to a woman behind the counter. She returned to Susan and said, “Okay, you can pay for the one meal, but you can never come back to this restaurant.”
Susan seemed to freeze for a moment, then walked over to the woman behind the counter. Loud words were exchanged. I heard “Are you kidding me?” come from Susan a few times. About six people, cooks perhaps, came from the back of the restaurant to find out what the commotion was about.
Susan finally grabbed her things from her table and left. The waitress ran after her shouting, “Ma’am, you still have to pay your bill!” Through the window, I saw Susan and her daughter take off in her car. The waitress came back inside, the bill unpaid.
I found the waitress to be very impolite to Susan. I am an owner in the restaurant business and in this case I have to side with Susan. Personally, I would have given a complimentary meal to Susan and her daughter at the very least. I also would have offered a discount certificate to return at another time.
I would value the food 3/10, the service 2/10, and people skills 0/10.
Needless to say, I will never return to Yummy Sushi.
I took my daughter to Yummy Sushi Gallery---on Gladwin in Abbotsford---for her birthday lunch on Aug 3, 2014. What followed was straight from a horror movie!
My daughter ordered appetizer tempura and a chicken teriyaki roll. I ordered a number 133. It was all good, except for the fact that my daughter “Lori” told me that she thought the waitress may have gotten her order wrong (she had repeated it back to us as she headed over to the kitchen). I called the waitress over to confirm Lori’s order. She said, “Tempura and chicken teriyaki.” We both nodded. Tempura and a chicken teriyaki roll. Correct.
Then came my daughter’s food. She got her tempura and chicken teriyaki roll. It looked fine; she began to eat. A couple minutes later, my food arrived. Oops……..it was not what I had ordered. I had ordered number 133, which was a type of roll. The waitress had gone back to the front counter, so I politely called her over again and explained that I had not gotten the correct order.
This is where things got awful. Terribly awful. The waitress began to look at me as if I were a piece of garbage. She continued to look at me for the next several long minutes as I repeated that I had ordered number 133, a type of roll. I did not order chicken teriyaki, which is what I had received. I remained polite and smiling. Mistakes like this happen often, I was sure. It was just a matter of taking the wrong meal away and bringing me the correct one.
I went on to say that I would gladly pay for what Lori received but I would not pay for “mine”. Lori had eaten all she wanted to by this time and I was not hungry any longer. The waitress continued to stare at me as if I were the devil. She then went to the kitchen. She returned shortly and said to me, “Yes, you can pay for the one meal but the manager says that you are not allowed to come back to this restaurant .”
I could not believe my ears. I was not allowed there ever again because they had messed up my order (for whatever reason)?? Never in all my life have I been treated in such a shoddy manner; I was stung to my core. I got up and went to the counter where I saw a woman who was working on preparing rolls and the like. Trying my utmost to remain calm, asked her if she was the one who had forbidden me to return. She didn’t say anything, so I knew she was the one. Incensed and hurt, I became loud but remained in control as I began to speak. I repeated that I did not order what I had received. Lori told me later that she heard the woman say, “You ordered your food and when it came to your table you said you didn’t want it.” Just before she said this, I heard someone say, “We confirmed your order with you TWICE.” I don’t recall who said this; it could have been the woman behind the counter or the waitress.
I said often, loudly, “Are you KIDDING me???” regarding being told never to come back. The woman soon said that she could not understand English and I said, “Oh, yes you can!” I was visibly shaken, close to tears. My diatribe went on for a couple of long minutes.
I then grabbed my things from where I had been sitting and left the premises. I believe it was the waitress who actually ran after me, outside the restaurant yelling, “YOU HAVE TO PAY YOUR BILL!!!” This was the final stab in the back. I did not look back; my daughter and I climbed into my car and we left.
Ninety-nine percent of restaurants would have gone out of their way to please ME, the customer. I would have gotten my correct order or the manager would give me a voucher of some sort………..either that or let me have everything on the house.
Yummy Sushi Gallery, you really failed me and my daughter. I am very, very disappointed.
Jane Schwartz of Abbotsford
I usually get my sushi from Ebisu, as I find it's some of the better sushi in town and I live right down the street. However, they were closed on a Sunday night so we decided to get takeout from Yummy Sushi. It looked like a nice place, and seemed to do good business, so what could go wrong?
I was incredibly disappointed. It was not poor quality ingredients like at a cheap place, but there is only one word to describe everything we ordered: SWEET! I have never tasted such sweet Japanese food in my life, it was like everything was dipped in sugar. We ordered California and Dynamite rolls. As soon as it entered the mouth there was an overwhelming, cloyingly sweet taste. The texture was not pleasant as the rolls were half-filled with either cucumber or sweet pickle, making it the crunchiest sushi I've ever had. It was not finished/
The beef yaki-soba was disgusting. I'm not exaggerating: after a bite each it went straight in the garbage. It tasted like no yaki soba I've ever had, homemade or from a restaurant. It tasted overwhelmingly of ketchup, worcestershire sauce, and of course, sugar. The one bite left such a disgusting aftertaste I had to brush my teeth.
Vegetable tempura was very good. I'd be amazed if a restaurant screwed that up. They forgot to give our miso soup, even though they charged us for it. We really wanted to like it, but were very disappointed.
Such inventive rolls, I've yet to try them all.
And friendly service, always greeted with a smile, served promptly, etc.
Great value, too. The food kept coming and coming. I always order far too much because of all the little extras that seem to be involved.
Absolutely hands down my favorite sushi in the Lower Mainland.
I go here with my hubby for their bento boxes. Typical but still good. It always smells good walking by there. I also find that when you go there you get sushi on the house before your order arrives, kind of like a free appetizer. I've only received "volcano rolls" so far, I don't know if they give anything else.
Service is okay. The waitress there one time kept coming to our table and asking us how we were though. It was a bit over done as far as service goes.
Value is pretty good. Around $10 for a filling meal. The place is also very nice, with their little Japanese showcase. There is also a closed off room for a large group. They play all sorts of music, mostly Korean pop, but the last time we were there they played some English songs too.
I would recommend this place, it's not pricey and conveniently placed across the mall.