We were really excited to try authentic Korean BBQ and celebrate my daughter's 17th Bday dinner at Insadong.
We made reservations and was seated at a table which had a bbq on one side only.
We had a birthday cake and they didn't have room to keep in a refrigerator while we ate dinner, the cake sat beside us on a chair.
The waitress took our order and was not friendly or helpful with suggestions. She was very short and rude. We told her one of the kids has a shellfish allergy so to omit the mussels and prawns from our BBQ combo order
We received side dishes and when I asked for more lettuce and condiments for the lettuce wrap, she said its on the table. There were 6 of us and she gave us 2 settings of lettuce and condiments.
When our BBQ meat combo arrived, it had the mussels and prawns on the platter. We politely reminded her of the allergy and she said the kitchen forgot her order and just removed the platter.
Usually our rice arrives with the BBQ, but we finished cooking the ribs and had to waive down a waiter to get our rice, which was plopped on the table as they walked briskly by.
There were other servers who where delivering items to our table and literally just plopped it on the corner closest to the walkway without even telling us what it was. When we requested more tea or replenish side dishes, they would walk by and plop it on the table without even breaking their stride. This may be efficient, but it made the service so impersonal and the experience was a big fat "0" for me and my family.
The cost for this dinner without any alcohol was $25/person plus tip. I would get better service at a hotdog stand and not have have all my clothes cleaned and shower right away to get the BBQ smoke smell out.
I would not recommend this restaurant if you want service or a good dining experience.
The only time a server smiled at me was when I was paying the bill asking me how my dinner was... A bit too late for service. I still tipped out of courtesy but if it was up to me, tips need to be earned. The servers didn't earn a penny of the tip I left, I left it for the kitchen.
What is happening to this restaurant? They are now closed from 3:30pm to 4:30pm? What is that?
It used to be one of my favorite sushi places in surrey.
The service was always OK, but we really enjoyed the food.
We waited for over 45 minutes for our food. The restaurant was not that busy.maybe 20 tables.
We were starving by the time we got out rolls. And to see that the potions of sashimi have gotten way smaller,was disappointing.
There was no apologies from the waitress, or any offer of at least some edemame beans to tie us over,until the food came.
We actually had to tell them that we did not want our beef tataki anymore, as it would have been 1 hour and 15 minutes since we had orders it. So disappointed, will not be returning anytime soon.
As title says save your hard earn money, nasty tasteless food. Don't tell me you were not warned. Very poor qty food, soggy, no flavours, just soaking in some cheap cooking oil. Avoid this place, or donate your lunch/diner money to charity instead. I went their 1st time for pickup order & during 8pm on friday not a single diner eating, the place was empty. I should have got hint by this, but proceeded to pick up anyway. I hope City shut down this place, the food is that bad.
I went into with my girlfriend for her birthday. I had simply asked the lady running it if they do anything for birthdays as I hear you can get a free juice. She didn't even acknowledge me and looked at the costomer behind me to help them. I asked again and she gave me a rude look and Mumbled "we don't do that okay." Anyway I just left. I am never giving them my business or taking my clients there. I also told all my friends my experiance and they won't be going either. I don't even care about the drink, just respect the costomer enough to acknowledge me, this was rude and uncalled for.
About me: I made accounts of 4 different food sites because this was the rudest service of my life and I have to let people know
We held a family special occasion here for 15 people. We ordered one of the set menus, in this case
The Don Francesco menu at 95/head (Family style platters).
The good- The service was competent and attentive, very top notch. The mains were fantastic! the platters were
Halibut,rack of lamb and osso bucco (each individual plate had the sides already on when served). The Osso Buco was the best I've ever had! Dark rich and generous! The lamb was equally well executed and the halibut was fine, portions were more than fine. Of the three pastas (Duck sausage,Farfalle with seafood and penne smoked salmon) I would have to give the nod the the smoked salmon pasta. A clear yet creamy sauce complimenting the wonderful smoked salmon. The other pastas were very very good.
Wine list was fairly extensive and fairly average price wise, they had excellent beers on tap (Stella, Peroni etc) so there were options.
The bad- The appy platters were way below the price point and quality of the rest of the meal. It consisted of Cesar salad, Deli stiffed olives and I swear salami and mortadella from what I think was the mixed "Citero" pack from costco! The seafood vol au vonts were decent but not memorable. They did some prosciutto in the platter also but I'm sure it wasn't Parma (the real thing) or enough for that matter. House bread was plentiful and delicious.
The ambiance is nicely done and the place is spacious and quite (until we got there!) they platted a cake for us at no charge and added a raspberry coulis to the cake..classy.
All in all a nice experience, would go back just for the Osso Bucco!
Unpretentious...honest cooking with great value.
We came here Saturday night with friends, this place takes reservations which is great because it is busy!
When we walked in our table wasn't quite ready so we watched the open kitchen...are they making their own tortellini!? YES!! and apparently all the pasta and sauces are scratch made...wow!
Our table had pizzas an appy and a gnocchi. The pizzas were as good as any of the trendoid pizzerias but at a much more reasonable cost and frankly better than some highly regarded placed (Ahem Campanioglo!)
The gnocchi were awesome and a huge serving, in fact out of 3 pizzas we ended up bagging a whole one (mixed pieces) for home, ditto for the gnocchi. Peroni beer on tap ice cold and reasonably priced, a great and not expensive (relatively speaking) wine list round out the food/drinks. The staff and service are amazing, when we got there it was hopping but the service was focused and efficient, a nice change form the norm. The ambiance is neighborhood chic and comfy.
Love this place....definitely will be back!
Went to the bar to grab some food before our show started. It was very quiet when we first arrived and took over 10 minutes for our server to take our order for drinks and food. Within that time 80% of the lounge was filling up with guests. This definitely became a problem with the staff as they were clearly unable to manage the crowd and gather everyones orders. The menu was basic to begin with so we ordered simple nachos and mini burgers. Nachos had no care put in to them. we watched our order sit on the counter for 10 minutes before our server found the time to bring us our food. The food was cold and tasted stale with no flavouring. We don't expect to receive 5 star dining at a casino but we do expect some decent food and service. The food also left us feeling uneasy.
I asked my server about ordering 3 eggs, bacon and toast and was recommended by her to order one of the combos. The one she indicated had only two eggs and included hash-browns. I asked her if I could get three eggs and leave out the hash, after leaving the table briefly to ask about this I presume, she came back and accepted my order.
My food later came (with hash) which I didn't eat. I questioned my server about why there was still potato as I asked for it not be part of my order, her remark was "I just decided to give you them anyway." Well, that has to be the most arrogant thing I have ever heard from a server.
The real problem is her trying to scam me at the end by trying to charge me for a extra egg as well as the hash (was supposed to have been a substitution) which I never ordered and particularly did not want, and that she openly admitted to just "giving" me anyway. Scary. After insisting this should not be on the bill, the server relented and removed the extra charge.
The food (the portion that I did order) was reasonable in taste and quality, but I certainly cannot recommend this place given today's experience.
Three of hit the Narrows for dinner on a Thursday night. I hadn't been there since it was the old Maplewood. We got there at 5pm so it was still happy hour with $3 sleeves of lager or pale ale. We had planned to sit downstairs near the fireplace but the Canucks were playing back east and all the big screens were blasting the game so we retreated upstairs to a slightly quieter table in the "nightclub" part of the pub where we could talk.
We ordered a spicy chorizo pizza which was nicely done, a calamari which was fine but would be better if they used a crispy batter instead of breading, and a pulled pork sandwich which was a bit bland but the fries that came with it were very good. The single server did her best to make sure we were well served but she was obviously a bit overworked by the time we finished up. Overall with tip the tab was $70 including 5 sleeves of pale ale. Next time we go there, we'll check the sports schedule first, hit happy hour for the beer deal, and share a few pizzas.
Wow is all I have to say! This place is fabulous. The portions are huge, but it is quality food. The owners are very friendly and the service is excellent. I love the cheese appy, I think it's called saginaki... Whatever it's called, it melts in your mouth! The tzatziki is excellent, the lamb is perfect and the garlic mashed is phenomenal. Try this place, you won't be disappointed!
Located near Pacific National Exhibition, this Burger King tends to offer limited promotional deals not found in other Burger King restaurants. After 3:00pm, whopper junior combo meal is discounted to $3.00 while poutine costs $2.50. Outstanding bargains because regular prices are roughly close to $5.00 plus or minus range. Also most Burger Kings offer a variety of King deal items priced under $2.00 similar to McDonalds value items. Service is normally fast except during PNE weeks in August. As for ambiance, this modern restaurant has more seating capacity than most Burger Kings in Vancouver. Recommended for people who like average quality foods at low prices.
Food was laughable... little dollops and smears of this and that scattered around your entree. Your waiter will explain what all the miniscule items are so pay attention as they are not readily identifiable. My main item was pork and it was a decent size but had no flavour whatsoever. It was hard for me to believe this was prepared by qualified chefs. Service was unprofessional and a little haughty.
Saving grace is that the view was outstanding and your ticket up is free with a dinner reservation. This meant we could go up early and spend the day hiking which was wonderful. This of course elevates the "value" as it may translate to your dinner being near free if you look at it that way. Just go without high expectations for taste (and take a picture of your food when it comes so you can show your friends... it's a conversation piece!)
You will love the fish and chips here. Don't say other fish and chip restaurants are the best until you have tried them at this restaurant! Fish always tastes fresh, batter is cooked perfectly throughout and is crisp, tasty and not greasy. I have never been a fan of fries but here I eat every last one! This restaurant cares about the food they serve and it shows. I live a block from a fish and chip restaurant that others rave about but to me there is no comparison. Wherever you live this place is worth the trip. Try it once and you'll see for yourself.
On many levels this location does not measure up to other local IHOPs in my opinion. This in no way reflects on the actual servers as most of them do their best, providing excellent service at times. It is the management that I find obsequious, and any sub-par food, etc. lands on their shoulders.
It is worth noting that this location does not participate in the Seniors Appreciation Day Wednesdays where seniors (55+) get a 2 for 1 meal. I think this says a lot about their attitude towards their customers...
I will no longer support this location.
My husband and I dined here on Valentine's Day and the food was amazing as usual! From the outside this place doesn't look like much but inside you will find some of the best, if not, THE best Indian food in Burnaby. The service is excellent and the staff very friendly. I have never seen this place busy and am amazed that the word hasn't spread. The food is to die for. Service and quality of food has been consistant each time. I love the Vegetable Pakoras and their Eggplant Bharta is the best I have had. We have tried a variety dishes here over several visits and have enjoyed each one immensely. We always have leftovers to take home too! Don't hesitate to check it out.
I had a Groupon coupon for the 9 course meal and decided to give it a try just because one night. I was a little adamant at first because I thought that the food would not be so good but the experience was quite the opposite. Oh and I am not going to lie, the location in the dungeon on West 4th did not give me a very good feeling. Thankfully I got the courage and went! First of all, this is one of the higher end Malay places in town, and has quickly displaced others I held in high regard. The smell as soon as you arrive is enticing and rich. The ambience is nice and cozy and the place itself can be quite easy to miss. Prices are justified with the huge sized portions they serve here. Mango salad stood out as well as the roti canai.
I ordered short latte every day from different stores in that area. Today I drove by this one and ordered a short latte as usual. The server insisted to charge me the price of a tall latte instead of me telling her that other stores charge less for a short latte.
She ignores me when I ask her about the discrepancy politely.
I organized a dinner for my boyfriends 30th birthday at Handis. I had been planning this one for a long time at another famous restaurant but then last minute changes happened and Handi was picked. My boyfriend loves Indian food so I thought it would be a good choice. Although we were not a very large party (of eight) I was still very nervous about how everything was going to turn out. Let's just say I am usually never the one who organizes things. Luckily, I informed the staff of this and they were very supportive and helpful in making sure everything would go by smoothly. Service didn't fail even once! We were a kind of loud and picky group but still the staff managed to make everyone was okay. Oh and the food was yummy and delish, esp the chicken vindaloo and samosas. Thanks guys!
My husband and I decided to try this place for Valentine's Day dinner as it was recommended as a romantic fine dining restaurant. I wish we would have spent our $400 dinner at the Keg, we would have had a much better time and had much better service! I realize that Valentine's night is a very busy night for restaurants but we had a late reservation (8:30) and our server was pushing us to order before we even had a drink in front of us! He informed us that it takes a long time to cook after he tried to get us to order for the third time. I was not told that there would be a time limit on the table and when I asked him if there was another seating after us he said "no".
There was a preset menu for $95 dollars so we already knew we would be spending over a couple hundred $ then adding cocktails and wine on top of that. We ordered our food and our cocktails came out at the same time as our appetizer. When we tried to order some wine the first 3 ones we picked they were out of, our server didn't apologize or try to recommend something different. When he went to check on the fourth bottle he finally brought one over that he recommended, since they were also out of the fourth bottle. He gave us the impression that we were actually bothering him. In fact the entire time we were there our server was very unpleasant to deal with and made us feel that we were inconveniencing him whenever we asked for things that you should just expect in a fine dining experience. The rest of the dinner went smoothly, thanks only to the support staff, until dessert.
He never asked us if we were ready for dessert, he just brought it out, never even asking us if we wanted coffee or tea. My husband stopped him as asked for an English Breakfast tea and a few minutes later our server dumped the tea off and immediately left. The tea was actually Earl Grey but my husband decided to go with it, but had to stopped another server to get some cream. This was the first time ever that we actually even contemplated not tipping a thing, although we still did because the other staff that served us was wonderful and the food was very good.
On the way out I was so upset that we spend so much on such a terrible experience I complained to the hostess on the way out, she promised me a better time and a better server if we give them another try. I believe in second chances but I'm not sure I would actually want to chance or spend the money for such a bad experience again.
When i eat chinese food, i split my judgment and reviews into 2 categories.
cateogry 1 is authentic chinese food.
category 2 is westernized chinese food.
i enjoy both categories, but when it comes to judgment, it's only fair to be specific. for dinesty, i judged it based on its authenticity because it's a restaurant that is reliant on such backgrounds and cookery. when you go to a westernized chinese restaurant, it is very apparent because you will get dishes that are mostly alien or uncommon in authentic chinese places.
anyways, to keep things "short", this place's cooking is solid and some of its dishes were quite good, especially it's small dim-sum style dishes.
for entrees, we were a bit disappointed in them because of lack of flavor and blandness.
we ordered a total of 7 things for lunch, with the bill coming to 60.00 total with tax and tip included. this to me was very reasonably priced. at 2 people for lunch, we ordered many items and had to pack at least 30% of them left over.
as for the dishes, we ordered the following:
- hot, sweet soy milk in a bowl
- chinese donut and pan fried shao bing
- crab flavored tofu
- rice cake with jie chai
- a triplet of shanghai style spring roll
- a peanut sauce, cucumber glass noodle with shredded chicken dish
- a basket of xiao long bao - soup dumplings with shrimp and vegetable stuffing
the soy milk was good and i wasn't too sure if they'd made it in-house or ordered in from central place.
my favorite was the shao-bing. it was just delicious. shao bing is kind of like puff pasty that's pan fried. you dip this in soy milk and it is absolutely scrumptious and heavenly.
crab flavored tofu used to be better during it's earlier debut days in richmond.
rice cake was bland. no flavor, not enough seasoning.
spring rolls were very tasty and well seasoned.
the peanut sauce glass noodle dish was also bland despite the freshness of the ingredients.
xiao long bao was a disappointment. there were no soup consomme in the dumplings, which is what gives the dish its name in the first place. the dumplings were just dry inside - shriveled up poor little things.
overall, i'd eat here as a daily eatery, but to compare this place in terms of taste or mastery of chinese cuisine, it's not the best or one of the best in vancouver. however, when it comes to chinese food, there are only a few places i would consider top and also reasonably priced. however, having said that, this place's value is very strong. you get many choices, well cooked meals at good prices and portions. plus it's a very clean, modern and well serviced restaurant.
when dinesty first opened in richmond, i was one of their earliest patrons (gone there on their first day!) and their food had more taste.
now it's going towards the bland side, but on a positive note - at least that to me is healthy. it never hurts to eat less salt and seasoning but some dishes do require such so i will leave this part to the individual eaters.
my final taste and value verdict is this. it's a place that is solidly flavored in some dishes, fresh in most dishes, light on the salt in most dishes and well valued in all dishes.
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