The food here was really good .. not too pricey ... BUT the service was the killer. There were 7 of us ... I had to go up to order our clay pots because I knew it would take 20 minutes for it. Then I had to go up and order our noodles and soup. I requested that the noodles and soup come first but nope, they all came at once. Then we had to ask for two more cups of tea ... there was 7 of us.
One person ordered a coke and asked for a cup. Nope, had to go up and get it.
Not once did the lady come and ask how our food was. She was too busy watching the Chinese soap opera on the TV. And that, by the way, was blaring so that she could hear what they were saying!!!
When we were finished and ready to go, we had to go up and ask for the take out containers. Now you would think that was a clue that we were ready to leave. Nope, we still had to ask for the bill.
Loved the concept and the flavour of the clay pot cooking. Did not like the service. Don't know if I will go back.
Started with the inept, clueless manager. Worst attitude from a server I have ever experienced and the service was appalling.
I was celebrating a major event (success) with my business partners when the young, teenaged waitress decided to make the focus of the evening all about her. The only problem I could understand that we were a gregarious group with a couple of 'large' personalities, we weren't that loud or anything and even apologized to the table beside who assured us we were not disturbing them, etc. The other table beside us, joined us and we were all having a nice time before the waitress lost control of herself. Maybe it was her first day?
I was so infuriated that when I complained to the manager I blurted out that the waitress was an idiot.
Overhearing this, the waitress leaned towards me while I was speaking to the manager and said to me
"how old are you" in a sarcastic, teen-ager-like quip.
The manager did nothing, couldn't control her staff and asked us to leave the restaurant after paying the bill. I can respect a manager that backs up her staff members... But to have handled the situation with aggression and attitude lacked tact and of course humiliated and embarrassed our entire party. I was in disbelief when the waitress continually attacked us (after the situation got a bit heated) Again, how old are you comment didn't resonate well with me being in my mid 40's.
I will never again be a patron at The District, Little District or El Matador which is ironic considering the literally thousands of dollar$ I have spent at these establishments over the last year or so.
Disappointed. Disgusted and Deplorable or the words I would use to describe the behaviour of the staff.
My family was over for my birthday. It was disappointing to find out that my mother had asked the staff to make it a special event for me, but least did the RR staff care!! Forget making it a celebration, they would take forever to serve us our lunch and coffee!! I would not recommend the Burnaby branch - especially if you are celebrating.
I've been here a few times and so far each has been a good experience. They welcome customers with a loud 'iirashimasse' and yell out 'arigatou gozaimasu' when customers leave. The staff are always attentive and they come by often to top up the tea. The food is solid, but not outstanding like some of the authentic downtown restaurants. Some of the rolls break come apart too easily - most likely due to the rice not being precisely prepared (ie..cooling + amount of rice vinegar). However it's value that seems to be the key point and they definitely hit the mark on that. Overall it's a comforting place to have a nice meal.
My GF & I ordered delivery and the person answering our phone informed us that we had 2 free miso soups as they messed our order up. I was glad and placed a lengthy order and the lady informed me she won't mess our order this time and repeated the order like thrice, I felt comfortable in knowing that this time the meal will be simply perfect! However to my surprise the soups were cold, the tako yaki was like cold pucks, the spicy agedashi tofu was which is deep fried was stone cold n soggy. The spicy wild salmon was plain farmed salmon (I was charged for the wild salmon). My Gf was hungry so she pecked at a few things and upon calling them they just started arguing and told us not to order from there again.
Is it too much to ask for what you pay in this country? I hate stereotyping but some people need to admit their mistakes and make up for it rather than being abusive!!
Oysters (2) fried to death on a stale bun
'Tacos' consisting of tiny tiny bits of cold fried fish on a stale Tortilla this dish has nothing to do with Mexico
Onion Rings with some weird dip that tasted vaguely like Lavender
East Coast Oysters that were just OK.
What service the food is slapped down in front of you and the neo-neandethal server hustles away as rapidly as possible never to be seen again
Well it's Granville Street so whadddya expect
Speaking of whadddaya expect don't expect so called management to care if the food & service sucks they make it plain they don't care literally turning their backs on customers and walking away
Not Recommended not in 10,000 years would I recommend this place
We were here for dinner with friends on Saturday night. The restaurant is right in a little mini mall. The ambiance leaves a bit to be desired as there is a fair bit of foot traffic wandering past your table as you are eating.
Service was very good. Our server topped up our wine glasses throughout the evening. They do seem to be in a hurry to clear dishes off the table however. The wine glasses they use are the ones without the stems. I prefer to have a proper wine glass. I guess the glasses without the stems make it easier for stacking their dishwasher but with the glasses they use it feels like you are having a glass of juice.
My husband and our friends started off with Caesar salads. Our friends really enjoyed their salads. I tried my husband’s salad and found it did not have much flavour. The croutons were also small soft pieces of toast. Not very interesting. For entrees our friends split a pizza and my husband and I split a pizza as well as an order of tagliatelle with smoked salmon. The pizza was decent. It’s a thin crust pizza. Not the best pizza I’ve had but decent. The pasta was not very interesting. The pasta had clumped together and was not al dente. The sauce was also lacking in flavour.
There were 3 groups celebrating birthdays when we were there so it was very noisy. I would return if others suggested it but personally there are other places I prefer both for the food and the ambiance
Having been to the Old Little Billys I was looking forward to dining at the new location. It had been many years and I had fond memories of the food and service.
The new location is nice to look at but right away we noticed the service to be lacking. No warm greeting or smiles. We also noticed that the plates on our table were chipped and there were plastic table covers and paper napkins. Definitely a 3 dressed up as a 9!
When we asked about the steak and lobster special our server said "its steak & lobster.... I don't know what else to tell you....."
The appetizers were escargot and crab stuffed mushroom caps....fair at best. Our server did not come check on us or ask us how we enjoyed it and said nothing as she cleared our plates. In fact she had little to say at all.
Our mains were a very nice lobster fettuccine, tasty and good size portion and a very grisly tough rib-eye steak with an under cooked baked potato. I was very disappointed with the steak for $31. Again there was no check in from our server and I had to flag her down to get a drink refill. After we finished eating we sat 10 minutes with dirty plates on our table before walking to the till to get our check. I was surprised to see a $3 charge to sub our house salads for Caesar salad even though they were the same price on the menu and our server said nothing about the extra charge.
All in all a very sad time and one we will not be repeating!
We really hoped to have a great experience matching some of the other reviews here but that was not the case. we will not be back nor could we ever recommend this restaurant to others.
We come here often to get samosas and other things to take home. We love to eat them but not fill our "gullet" as we hate having food stuck in our esophagus.
The although Indian sweets are not my favourite, the GULAB JAMUN are pretty good. Service is friendly. Students often stop in to pick up a samosa for the walk home from school for less tan a buck.
If you are wandering about the city, and looking for a good quick snack to fill your gullet, I strongly suggest you go here and get the Channa and Samosa deal. It's out of this world!! Cheap (4 or 5 dollars) and filling. Ask for it to be made extra hot, so they know your'e hip to the scene. The sweets are pretty decent as well, the wet tim bits (galub jamons) are the best.
The service was ok and the ambience, althrough a little big and not adequate for a couples dinner, it was OK.
Just when I wanted to be surprised by the food and headed out to the buffet, I found a big disappointing table full of kind of old and cold food.
When I asked the waitress if they can replace the food with new one, she said "Yes sure..." I never saw her again. I guess she just finished her shift or something and didn't care about what I said? Or did she tell someone and he/she didn't care?
First timer there but don't think I'm coming back...
I've said it before and I will say it again...Handi is one of the best indian restaurants in Vancouver that I've ever been to.
The food is always incredible, the friendly service is great with the actual owner greeting you when you come in for dinner, and the price is more than reasonable.
Try the chicken meti..you won't regret it! Apparently not every restaurant has it but here it's incredible.
Once you are greeted from the owner, he gave me (and my date) a table. The food came fast, not before the drinks suggested by the owner and appetizers to tease us a bit haha.
The ambiance is perfect for a couple dining out and having a few drinks. Recommend it 100%!
Food was OK...just OK. Prices were 10-20% higher than then should have been. Service was poor. Decor was bland. Deceptive price on seafood appetizer platter--ended up being $90 for the platter which was nothing to write home about. Wanted to leave a small or no tip, but the lowest tip option on their card machine was 15%. All in all, felt ripped off. Do not recommend.
I had lunch here the other day with a co-worker. It was the 3rd time eating here. The quality of the food has gone down hill, extremely poor. The fried rice was dry, the chicken in kung pao chicken tasted off. Not fresh at all. It wasn't this bad in the past. I compare this place to mall food court chinese food. The mall stuff is better. Very disappointed, i don't think i would eat here again. I thought it was supposed to be fresh fast gourmet, not even close.
The worse indian foods I ever eat...nan breads are so burning and panir palak is totally disaster...colour not green anymore but too dark and taste like so old. Costumer services not good at all...no smile at all.. even I am not indian. But I been working in indian hall and catering I know anykind and taste many kind of dishes but never taste such nasty food!!
If we're talking strictly about food, this place is great. If we add in service and overall experience, I have to say it is one of the worst experiences I have ever encountered.
As I have been avoiding meat, I had researched vegetarian restaurants and in Burnaby. Even though this is a bit out of the way for me, I made a special trip here to try out some vegan pho.
As a solo diner walking in to a crowded room nearing the end of the lunch rush, all tables were filled and so I waited at the door, expecting a friendly greeting and was ready to wait for an empty table. I got a look from the server who then quickly went to the back and didn't come out for about a minute or so. After awkwardly waiting at the door, I went to the counter to let her know I was there. I was abruptly told to wait until there was a free table. I had to ask for a menu and I was sitting at the heightened table facing the window (presumably for those waiting for take out or for people who want a view of the strip mall parking lot).
I would not have minded sitting there even though a group had left the table right beside me and for the half hour or so that I was there waiting (whether for a table or for the food I decided to take out), the table was left empty and not cleaned. I waited for the woman to take my order which she didn't so I once again had to get up, pass the empty table with dirty dishes and tell her that I wanted take out instead. She didn't try to direct me to that empty table or the couple of other ones that soon became empty as people left but she just took the order. So I waited again, almost embaressingly waiting for my take out as more tables became free but were left uncleaned. I even had to ask for the tea that would have come with the meal I had wanted to eat there.
I could hear her apologizing to other guests that they had to wait so long for their food as I sat waiting for my take out. So it also surprised me that when she finally came over with my take out food (and I was starving at this point), she didn't say sorry and just gave me my food.
So sure, the vegan beef pho was delicious and fresh tasting. The vegan pork roll and sauce were also delicious. Unfortunately when asked about this place, all I can tell people about is the poor service.
I'm visiting my fam in port moody, i ask them where they like to eat out. Mom says onyx, dad doesn't. Ah, they never agree (dad says they place is way too expensive) but I am inclined toward my mother's dining tastes.
We agree on a reso at Onyx, I sneak a peek at reviews but we all know that reviews are salt grains.
As a somm, I have no illusions about restaurant prices, wine markups or hospitality gimmicks. I cut through, find the best value while appreciating intentions, inspired by like minded individuals who approach this game like the career that it is. I write reviews when I have an incredible experience. I write reviews when the food blows my mind. If it doesn't I don't. Honestly, best 10oz filet I've ever had, kudos on the in house dry aging. Wine markups too high though, by the glass selections weak. You should hire me to consult on your wine program. You now have my email.
4 out of 5, I rarely give above 3.8.
So disappointed in this restaurant tonight. Completely gone downhill since last time we dined here. Food was cold, low quality- kitchen was slow, though restaurant was not busy, waiter was inattentive and uninformed, food was cold, music was bad and ambience was nil. Too bad, Paul this was a complete bomb, will not be comjng back anytime soon and will let friends know. You need to pay attention. Kind of sad actually.
Well...what can you say. It is a small fast food place. The food is mediocre and the portions have shrunk over time. We went after lunch to ensure that it was not busy. The staff decided to have their lunch break a few tables away. They were very loud and it became an annoyance. Besides that, one word describes Gem...mediocre. Not back soon.
It was a very busy place, so looks like they are doing well. The service was good in that they checked on us often despite the busyness. But paying them took forever as they didn't split up the bills forever. And the soup base or whatever costing extra was just dumb. Include it in the price so it is not a surprise, or can someone come and order all you can eat but not order soup base? What if I bring my own from home and cook the food with it, does that mean they won't charge me that? Doubt it, so don't list it as a separate charge!
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