I had gone to Incendio for dinner last summer, and it was terrific - the service was very attentive and friendly, the food was delicious and the decor was warm and elegant. With fond memories, I was looking forward to returning with my husband.
Finally, we made it there. We had a reservation, and were seated promptly. It took a very long time after that for anyone to check on us and to take our order. The cooks and the servers all seemed more concerned with whatever was happening on their cell phones. There was one server who seemed to be on task all evening, but she wasn't serving our section. On multiple occasions throughout the evening, this server had to nudge our server into making her way over to our table because we clearly needed attention.
Aside from the incredibly slow service, here's what went wrong:
1. We ordered the calamari appetizer. The crust on the squid was rock hard and had too much paprika. We didn't really enjoy it and didn't finish it.
2. DH ordered his steak medium well - we clarified with the server that he wanted well, not rare, and we all had a little laugh about it. I'm SURE she told the kitchen the correct information, but when DH discovered that his steak was rare and we reported the issue, she immediately blamed the kitchen. As a customer, it doesn't matter to me whose fault it is. Just apologize, fix it and move on!
3. While they were remaking my husband's entire dinner plate (which was nice and appreciated), my food was getting cold so DH insisted I should just eat. My meal was finished and cleared away before my husband's meal came the second time. This time, his steak was very well done. It was also very bland, so DH was really disappointed to wait all that time for food he did not enjoy.
4. My gnocchi quattro formaggio sauce tasted nice but the gnocchi was very doughy and amateurly made.
5. The server comped the dessert and teas but didn't take it off the bill correctly. Another wait to get that resolved.
All in all, the meal service took over 2 hours, and we ate fast when the food arrived. Good thing we weren't going to a show or anything afterwards.
The ambiance is still great - it's a beautiful building and the decor is nice. Service needs to pick up speed and professionalism, and the food should be of higher quality for the price.
DH and I will not be returning for a long while.
The diner is very basic and simple. The service was really bad. He was poorly dressed and didn't look very well groomed. His attitude was unfriendly and border-line rude.
I had their Wun Tun soup, which at the time of eating it... tasted okay. Unfortunately, later in the evening after getting back home, I had to stay close to the washroom. The soup was bad.
I looked up the latest Fraserhealth Inspection Report (http://www.healthspace.ca/Clients/FHA/FHA_Website.nsf/0/A8208E50CA7DD63A88258005006E9936?OpenDocument) and saw the folllowing...
Equipment/utensils/food contact surfaces not properly washed and sanitized
Adequate handwashing stations not available for employee
Food not protected from contamination
Food not thawed in an acceptable manner
Conditions observed that may allow entrance/harbouring/breeding of pests
Food premises not maintained in a sanitary condition
Great Vietnamese Subs and affordable prices... all under $5. Service is friendly! Ideally located close to the New Westminster skytrain station and Douglas College.
The place just recently opened up. Been there many times now and will definitely continue to be a repeat customer. Glad to see quality restuarants like this opening up in New Westminster!
Saturday, August 6, we went to Tsawwassen for an event. Before we went, we googled to find a nice place for lunch. We found this place which had very nice reviews. We ordered pizza to go online and were expecting a nice time on the beach that day.
When I went to pick up at 11am, the order was not ready, so while waiting, I ordered a soup (bowl size, not a cup, after the waitress explained to me the size difference) to go as well.
Okay, after we got to the beach and ready to enjoy, we found out that, first, there was no napkins packed, at all. Well, I can manage that, I guess. But please be warned that the pizza was greasy, so it was a bit messy to eat it with my tissues.
Then, when I looked into the paper bag for the soup, I saw a tiny white paper cup with lid, like the small size Haagen Dazs ice cream. Hummm, I thought I ordered and paid $8+ for a bowl size soup!!!!! Curious, what kind of container they use to put their cup size soup in?? Maybe next time you should ask to see the actual containers for bowl and/or cup size soup before you order!
And, the roasted red pepper soup WAS ICY COLD! I wished it was an ice cream! The soup I ordered from a restaurant was directly from fridge!??!!! It looked like a cup of ketchup! And, another BIG AND, no spoon!!!!
I called the restaurant right away, no one picked up the call. Maybe too busy?
Not sure how other people can have such a nice review, but we honestly have to persuade ourselves to think those are genuine reviews from authentic purchasers.
What a unique setting for Sunday Brunch! My husband & I have eaten at other hotel restaurants for Sunday brunch, but none features an expansive buffet area under skylights in a rain forest-like climate (thanks to the hint of humidity generated by an indoor swimming pool) like this one. And it was only about a 10 minute drive from where we live in Uptown New Westminster.
It wasn't very busy when we arrived shortly after 10 a.m. for our first visit this Sunday, but tables steadily filled as the minutes passed. Our server was attentive, refilling our glasses of water as needed and removing our empty plates. Even with just a partial spoonful of a buffet item your plate fills up fast. You'll have to make a minimum of two trips to the food to try 'everything': salads, cheeses/fruits, hot entrées, carving/omelette station, desserts. For the luxury of food choices and custom portions we paid just $24.95 each. Good, solid value. Period.
In years past, I have enjoyed some of the best burgers at the stand, born and raised in dundarave the Vera's burger shack were rated best burgers on the shore. I decided to try it again last week after many years going without. The service was average at best but I don't care about the service if the burger is good. It was the most unflavorful, boring, inspiced, over priced burger I have ever had. I don't even think it was fully cooked. We ordered 6 burgers for the entire family and not one of us finished our burger.
Some of us had the organic patty others had standard party and all were sub par.
Don't expect to get anything decent from this stand anymore, unless the owners/chef start to put a little pride in their food.
I always enjoy dining at Sushi Mori as the service is always very friendly and the ambience of the restaurant is fun with sakura blossoms overhead and lots of detail in decor. The menu offers a great selection and has many interesting and creative rolls. I don't like a lot of sauces on my rolls so I haven't experimented that much with too much of the menu but my more adventurous dining partners enjoy most of what they order. Overall it is one of my favourite places to order take out from since the quality of the food is very good and they are quick and have never gotten my order wrong.
I was at Town Hall for the first time for a fundraiser. The place is pretty nice, wait staff if superb, very friendly and able to keep us happy despite the slow service. We waited almost 2 hours for a burger and fries. It wasn't worth the wait either, the burger was pretty tastless although it looked good. Lacked seasoning. I don't know if the quality suffered because it was a fundraiser night or if they just don't know how to makes burgers and fries. I had fun there because I was with some pretty cool friends. But I don't think i would go back there.
For 11.99 lunch and I think either 14.99 or 15.99 for dinner, i am not going to complain.
i came for the lunch and all these reviews here keep saying how bad this place is. well you're paying 12 bucks. it's either here or mcd and here is 100 times better than mcd.
for 12 bucks, this is what you can expect.
- 50-60 items to choose from, 75% of them were, surprisingly, quite good.
- utensils, plates, tables were all clean.
- pork, chicken, seafood - read again - SEAFOOD. seafood is shrimp, squid and fish. fried squid is awesome.
- not overly greasy, as what many are saying. food is slightly better than food court chinese food.
- the fish and seafood are best tasting. although frozen, they do what they can to make the seafood tasty.
- dessert is not bad - ice cream, cookies and cakes. ice cream is not half melted but at perfect temperature.
- the honey garlic ribs and sweet and sour porks are good tasting.
- great service.
- pork is not the freshest, not as in going bad, but using yesterday's leftovers.
- sushi is not cold enough but fresh ingredients used nonetheless. a maintaining issue.
- pork hock could use a little more flavor and longer cooking time.
- fried chicken drums sticks were dry but good flavors and crunchy.
again, the pros far outweigh the cons and for 12 bucks lunch, it beats out uncle willy's by a long shot despite uncle willing having a far superior location.
one recommendation to the owners is to clean up the outside building walls. a fresh coat of paint would do wonders for this restaurant's external look as, initially if you drive by, you would think this building was getting prepped for demo or razing.
i would return whenever possible if i am in surrey. it's really good value and decent quality.
We came from Surrey and thought that we give it a try.
Big mistake. We ordered the seafood teriyaki which I thought it would be a good choice. After all, what can
go wrong with this. It comes with what they call a 7 course which includes miso, sunomono salad, tempura,
meal and ice cream. The miso & salad was so so. Tempura was decent. Dinner was completely deep fried
with teriyaki sauce over it. It was gross. The scallop was size of a dime covered in batter. Fish was
so dry from over deep fried. Ice cream was the only good item.
We had a coupon which still wasn't worth it at all. Imagine if the meal was fully priced.
Went got lunch on a weekday. We've been before and it's nice to sit at the bar facing the street outside and have a pint of cider. But I'd eat elsewhere I think. Burger was ok fries were super crispy but tasteless. Veggie breakfast wrap was ok but STOP putting goat cheese in everything - it's freaking GROSS. I didn't see it had goat cheese and it was ruined . I didn't eat it and was not asked why. Wanted to take a perogie pizza home to our teenage son but was flat our refused because it was the special. We could order any other pizza to go. But those are the toppings he likes. No. We would even have paid a higher price. Stupid rules and service like that make me think twice about going back or recommending to friends.
Food is poor, service is bad. Complained to manager that I will put a bad review and he said it's your prerogative. He did not care that I stated the noodles were uncooked, the garlic bread was $5 (the waiter did not mention that and should have) The food prices are outrageous. People should refuse to take this mediocre poorly run restaurants and stop going! The standards are below par, Tim Horton's has better service.
This is a very well run "IHOP" location. My sister & I arrived shortly after 10 a.m. this Sunday morning. The waiting area was so full it extended outside of the restaurant. Yikes. We gave our name for the wait list. A mere 15 minutes later our name was called!
There were many servers and all staff seemed well organized. We received our food within a few minutes of ordering it and probably left about a half hour later. Completely hassle free.
We ordered "Cheese Blintz" and "Raspberry Sweet Cream Cheese Crepes". DEEElicious! Can't get them at any other chain restaurant in the Lower Mainland either.
Note, during peak hours the parking lot fills up quickly so you may have to park outside of it.
I love Suchi has become a regular restaurant for both eat in and take out. A wide menu selection, quality, fresh healthy ingredients, and professional crafting make this a 3 times a week pleasure for me. The owners and staff remember my special requirements, without any reminder from me. I am always greeted as a friend more than a customer.
I am disappointed to have to update my review, but the Manager of Chau Veggie Express Maria Huynh leaves me no choice.
They are incredibly busy, so they don't care if you have an unpleasant experience (or multiples of them).
I have been a dedicated and loyal patron for the last 8 months (embarrassingly eating here about twice a week). I contacted the manager "Maria Huynh" with my issues with NO RESPONSE AT ALL.
Eventually your declining service will catch up with you. You are enjoying the glory of your busy days but I am very disappointed on how my complaints were dealt with (as in...NOT AT ALL) and left a sour taste in my mouth.
I will miss your food.
I used to love this place a lot though not anymore after having this bad bad experience. I don't even want to give a single star to them.
Last Saturday, we were enjoying the meal then at the end found a PLASTIC BAG INSIDE THE POT!!!!!! Imagining it boiling and poisining the food entire time made my appetite disappear. But what pissed me off most was the reactions they took, wasn't sincere at all. They just said sorry in a small voice then first offered us an another hotpot for free, which is super stupid cuz we were obviously full, then instead they gave us an offer for a free drink and 10 percent coupon which is gonna expire in 3 months but who's gonna want to go back to a place like this... My anger reached to the boiling point as their name...
I strongly don't recommend going to this place, but if you still want to try just don't forget to search inside the soup before starting to eat!
Went on a Sunday afternoon in July. Line up was long but was in the area and looked forward to eating fish and chips with my husband and 4 year old son. When our turn was up, the hostess said we had to go on waiting list. I happily obliged, gave my name and stepped to the side. The family behind us had 4 people. Magically a table turned up and rather than seating in order, the hostess decided to seat that family first. I was confused and said to the hostess, "Um... excuse me...we're 3 people and I believe we're on waiting list?". She just ignored me, walked passed me and the family she was seating looked at me while shrugging awkwardly and said, "oh, we don't know why, sorry about that" and followed the hostess while asking her why they got seated first. When the hostess came back, I asked for an explanation. She gave non responses and said it was the restaurant's policy and that different sized groups will be seated at different sized tables. I told her I was interested to see how much smaller a 3 person table will be from a 4 person table. She continued to be non-apologetic and curtly said there'll be a table for us in 2 mins... as if I was being annoying and impatient. Even the group behind that family asked why we didn't get seated. Our conclusion was that maybe she's very disorganized and frazzled? 15 mins later, we got a table, low and behold it was the same size and in the same area as the family she seated 15 mins before. When I asked her for a proper explanation, she went back to giving non-responses. I said to her, I can accept that she made a mistake/ was frazzled etc. but her non-responses about restaurant policy and different sized groups and tables made no sense because 3 people and 4 people tables tend to be the same size. She pretty much said, 'ok whatever sorry'. Very disappointed that I had to beat an apology out of her and also baffled as to why she was so adamant, despite 3 people approaching her as to why the other family got seated before us, that she was right. Begs to question, was it a racial thing? My family is Asian and the family behind us is Caucasian; she is also Caucasian. Doesn't matter if you waited in line, was polite and pleasant, you'll still be put second if you are Asian? Anyhow, our waitress was great and the food was delicious. We each had fish and chips with chowder. Plates of food covered the whole table. But way to ruin an otherwise cheery Sunday. Extremely disappointed our go to restaurant in Horseshoe Bay has a hostess that operates in this manner.
Having been in the BBQ hobby for the past 4 years now we decided hey why not were right in the area so we stopped in on a Saturday afternoon, 6 people including us were in the restaurant. We seated ourselves and the waitress came over and gave us the menus and asked if we wanted drinks,,we said no just water would be fine. After 15 minutes she came back to get our order,,,said Oh I totally forgot about your water,,,which tuned into another 10 min before it was there, Okay,,,6 people and she couldn't get water to the table>>??
We ordered a smoked brisket and a pulled pork sandwich to share, and after 25 minutes it arrived, pulled pork order spot on,,,brisket order not so much. Just brisket on a board, no bun, i asked if this was the sandwich,,,she said oh miscommunication with the chef??
Long story short,,,they just stuffed the brisket in a bun and said here you go!
Now to the best part,,,Pulled pork,,now I have smoked dozens of these babies and know what pulled pork should taste like, and not a gloppy wet mess on a soaked thru bun.
The brisket had NO smoke on it whatsoever,,,it was like it was steamed or something but if it was smoked,,someone forgot to add the wood!
Now I know how hard it must be to have a BBQ joint in a small venue,,,electric smokers because of space and requirements etc etc,,but I've eaten some pretty good Q all over and even made some outstanding Q of my own
but Buckstop I am afraid to say, unless it was an off day for them, is not the best BBQ in Vancouver.
sorry to say,,,we will not return
Pitmasters they are not!
Tonight was one of the most disappointing dining experiences in many years.
The food is not thoughtfully prepared and reconstituted rather than fresh. It actually tastes Dated.
Tonight's horror story was beef liver disguised as veal. My partner and I both ordered it ( it was recommended as a special) and we were shocked by the taste and texture. We could not saw off even a small piece since the liver had the consistency of leather.
The waitress did not once come by to check on us ( now I know why ...she clearly knew it was bad ) and was very curt.
This was a second visit. The first was to try it out ( Very indifferent food) and we gave it another chance tonight.
Never again !
I put a lot of thought to see if I should share this review or not, then I came to the conclusion that I must. To be clear, I should explain few things briefly first and then I move to the issues. The beginning is about the good past days; and I write it in detail because first, I must be fair and second, I want you to know that I KNOW THIS PLACE VERY WELL, and third, I used to care so much for Faubourg (OLD FAUBOURG WAS HOMEY FOR ME, MY FAMILY, AND FRIENDS).
Anyway, I was a fan, and a very loyal customer. And I liked this place not only for myself and family, but also friends. Every time, I wanted to do a favor for friends or to treat them, Faubourg or Faubourg gift card was the first and sometimes my only choice. I was a regular since 2014 when Faubourg was opened in Park Royal West Vancouver. And I was so happy that finally we, the West Vancouverites, have such an excellent coffee shop/ bakery in our neighborhood. I used to visit Faubourg almost every day, sometimes twice a day. Everything was excellent as I said before, customer service A+; friendly atmosphere A+ ; very nice and welcoming owner who really cared about what he is offering, how he is running his business, and how he is treating his customers ( a lovely man indeed: for sure 3 pluses A+++). The list goes on: Very clean store with beautiful décor , “TO DIE FOR” croissants, especially pistachio and almond or those cute macarons. Sandwiches tasted great, fresh and fulfilling, pastries elegant design and delicious, almond slices were rich and flavorful; perfect match for a pot of high quality tea or tea latte in late afternoon (VERY SATISFYING).
But now, the place is so disappointing that I don’t like to go back there. And it is disappointing not because every single awesome product changed to something bad, not at all (and it is not fair to say so). But now, I witness huge issues with quality service and some major products; so that me and other regulars do not like the place anymore. This place is not the Faubourg we knew.
First issue, croissants are not fresh anymore (especially the early morning ones). They bring croissants from far location (Rivershore) or sometimes I noticed they are old, dark, with lots of powder (to cover the dark spots). Then, I found out they are leftovers from the day before. Surprisingly, croissants are sold for the same price as fresh out of oven ones. It seems somehow, the management does not care about park royal customers anymore as this is not a problem with other 2 stores.
Second, it seems you can’t trust management with your orders. Me and collogues had a breakfast party while ago and I told them I will bring fresh croissants from Faubourg: From “Artisan of croissants” (MY EXACT WORDS). Since I knew the park Royal store do not have fresh croissants before noon, I put the order into Kerrisdale location for 50 croissants (30 pistachio and 20 almonds), I called management in advance to make sure I will receive fresh out of oven product and she promised to deliver best quality. Friday early morning, I went to pick up my order, things were ready in 2 big boxes (top pistachio, bottom almond). I checked the top ones; excellent fresh looking and assumes it’s the case with the other box as well. So happy and tipped the baker for 30 dollars and left to my company. And then bam, what a big disappointment? The Almond croissants were so old, dark and non- fresh to the point that my co- workers notice the difference in terms of freshness (between pistachio and almond I mean). But what could I do at that moment? Later on, I texted the picture of those obviously dark old almond croissants to the manager of Kerrisdale location. Her response: they look good to me, no they are fresh,…..
Instead of following on what happened and what was wrong, instead of appreciating the loyal customer (and she knows me very well), she reacted with very rude and disrespectful manner and also denied the fact that almonds are not as fresh as pistachios. To be clear, if she did not deny or reacted rudely; or if she just follow up on my concerns, I wouldn’t be as hurt and disappointed.
Third, the quality of product and service is very poor at Park Royal.; and I came to the conclusion that management really does not care for West Vancouver customers anymore. You should know what you receive depends on the location you are visiting (they have 3 stores) and who is on shift. You go to Hornby or Kerrisdale, things are usually consistent and good in general; and if you visit Park Royal store, you could be served with tasteless cold Latte. About Sandwiches, they are definitely very good and tasty in Kerrisdale or Hornby, but not in Park Royal (they taste and look different).
I mentioned the issues I am concerned with. To be fair and honest, I still think the rest of their product is still excellent. But what I am looking for is their old pattern: Consistent quality product and service. Yes bad things or poor quality of product or service may happen. It is natural, part of doing business, and part of receiving service on our side as customers as well. I never looked for absolute and 100 percent perfection all the time. This is not practical and I truly believe as a loyal/ practical customer, I also have a duty of ignoring minor issues or the so called “it happens sometime”. But when these problems become the norm, and when I witness different service and product in different locations, that’s a warning sign to me. In short, I find Faubourg management inconsistent, non- proffessional, and unreliable. What a disappointment!!.
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