I was there with family friends tonight and saw the manager/owner of Dinaki's tell my friend who's blind that his guide dog must wait outside. After my friend offered to show legislation and Guide Dog certificate, the manager still refused, and went into the back several times to "check". When the manager finally came back, he denied ever saying that the guide dog must stay outside, while customers at other tables confronted the manager/owner, confirming that he did in fact say that the guide dog must stay out. He mentioned that the reason for the misunderstanding was that he didn't want to disturb other customers with the guide dog. To that, other customers told the manager/owner that they had no problem with the guide dog, and the only problem they were having was with his attitude. He then tried to make excuses and come up with examples, which made no logical sense to anyone listening. He also tried to blame the waitresses for the whole incident, saying they were uneducated and denying that he himself was uneducated as to the law requiring accommodation for guide dogs. Do not eat here, Dinaki's discriminates against people with disabilities.
I've been here a couple times and the food is great. The duck confit lettuce wraps are delicious although the portions are incredible small. There was barely enough confit for two tiny wraps. All the bowls I've had are delicious but again, on the small side. Service is efficient. Bring your appetite and your wallet!
Been there three times after work around 6pm. As a couple both time "GENEROUS" sized Sashimi seven pieces of Salmon and seven pieces of Tuna and three rolls 35$. We had the "Mixed Sashimi" once a little more but less filling for a dinner.
Considering the average Vancouver prices this is affordable and the Sashimi beats many other Japanese restaurants in quality and size.
Ignore bad tempered comments. Service was each time fast immediate by smiling girls and boys.
Style and decor is a bit aged but then who cares we came for food not for interior design. Actually the imitation, brown mixed slate, wallpaper is quite stunning. Having lived in Asia thirty years I can say it gives you the feel of an aged busy medium to small street Tokyo restaurant. Many more stylish in town who don't give any feel but fake decor.
Each time we got a spot but it still was very busy. If you are romantic, they have a small wall by the tables on the side street side you can carve your initials into the blue paint.
Seen quite a few couples with kids each time and heard French speaking customers.
We regret that we never picked up one someone mentioning this place years ago.
We will be stopping there on our way home more often, can't say one bad thing about it for that price. I nearly put the same review on Yelp just you know I am not an insider doing free adds.
The Shoestring Cafe is the neighborhood restaurant everyone wishes they had around the corner from their home. This family-owned restaurant is the perfect balance between casual and fine dining. It's a hidden gem in the middle of nowhere - in the Crestwood Industrial area of northeast Richmond. Once you've tried it though, you'll quickly realize this is one of the best places to have lunch or early dinner within a 10 km radius. The other eateries in the neighborhood (sandwich shops and noodles houses) aren't even in the same league.
Shoestring serves upscale comfort food in a welcoming atmosphere with attentive and prompt service. It's perfect for an upscale lunch. You have to try their hearty seafood corn chowder, pasta dishes, and their grilled steak (with shoestring potatoes, of course). All their dishes are well-prepared, delicious, and attractive. The prices are affordable (main courses range from $10-15) and the portions are just right - small enough to finish, but large enough to make you satisfied.
Shoestring is a real windfall for anyone near this area of Richmond. Speaking with the chef-owner, he reveals he developed his craft through decades of work in B.C., California, and overseas. Honestly, this place feels like it's a Yaletown restaurant scaled down to fit the suburban business hub in East Richmond.
I've literally been here 3 times this week for uthapam alone. It's a kind of crepe that is a vegetarian's delight with choice of 3 toppings. I usually choose tomato, onions and green chillis. Madras coffee is out of this world! If you are a foodie and want to try very good South Indian food, you must try this place. It is in Newton and a bit difficult to find. Other favorites of mine are the lamb dosa, chicken 69, & spring masala dosa. The business is family run and has become one my favorite places.
We tried the Salmon Tempura Roll, Sunset Roll, and Mango Paradise Roll. All yummy! The kids loved the Takoyaki. My favourite was the tuna sashimi. So creamy!!
We visited before 6 p.m. on a Tuesday. Apparently if you come later, regardless of night, you have to wait for a table.
We received appropriate attention from the server. Our visit was very pleasant.
We were a group of 4 expecting a lot more from this bistro but were very disappointed. The food is bland and the service is slow. We ordered various dishes but nothing seemed to impress us. We reserved a table in advance and were promised a good spot with a candlelight. None of that happened. If you are a foodie, do not bother. Seriously tasteless food!
Burgers and fries are not exactly hi end dining but the prices charged here are expensive for what you get. The burger was ok, that's it. Fries ok. Expensive meal though. Service was mediocre at best. New oWners?
AnOther patron went out for smoke, right outside the door, we asked the manager to deal with the cigarette smoke blowing into restaurant. She did nothing about it, patron threw his smoke on the ground and didn't put it out, smoke lingered into the restaurant for minutes and again we asked the patron to put it out and then the manager after the patron gave us attitude. Manager did nothing Again. It's probably her son who needs a lesson in manners.
The type of customers this little shack is attracting will prevent us from returning ever again.
Made reservations for a party of 10. Arrived at 6:30. Ordered by 6:45. Two people at our table ordered salads to start and they arrived 20 min later. Drinks were taking 15+ min to arrive and the servers response was 'oh, they haven't been brought out yet?' I believe that is your job as our server is it not?
After waiting for nearly an hour and watching other tables who had arrived after us finish their meals I asked to speak to the manager. He explained they were extremely busy, short staffed and everyone was in the same boat. Not the tables who were seated after us and had already finished appies and mains... He then said it was because our table had ordered appetizers so there is a wait between them and mains and our pizzas were going in the oven right now.
It made no sense!! A table of friends of ours had arrived 10 min after us and was done their appies and mains and were settling up their bill. It was close to 8:00pm!
Being in the service industry for years myself I found his explanation to be ridiculous. A table behind us of 14 for all their meals before us and they arrived at 7pm.
After all this we still had to wave the waiter down for drink refills. And ask a few times as he always forgot.
We were never offered any pizza bread or something to tides us over while we waited. We had an 11 month old with us and he wasn't offered anything either.
It was pretty upsetting! When the pizza did come out it was just ok. Nothing like we were used to eating there. Some people did love their pizzas tho.
Extremely disappointed and will NOT be going back!
The manager did offer free desserts to us, which only half the table received. We also received 25% off our bills and a gift cert. Sadly it didn't make up for the 1.5 hr wait and horrible lame excuses and service.
Tucked away behind the tax center and coffee shop was this unassuming Vietnamese restaurant. We saw the sign on the sidewalk and decided to come in. As we opened the door, this delicious smell of pho came rushing and I instantly started to drool haha. The place seemed adequqtely clean and cozy. We were seated almost right away. We saw this amazing looking plate with all kinds of rolls and grilled meat two tables down and decided to order the same thing to share. The plate was called the share plate and oh boy was it big, and delicious too. My friend decided to bring some home. I ordered a sate peanut soup for take out since that's what the server recommended. It was absolutely incredible! I don't know what's in it- but I assumed that it's peanut butter and beef broth. The portion was pretty big too. Definitely gonna order here again!
I am a regular at this spot I usually order delivery but have been there umpteen number of times. The place is dinghy not very clean but since I loved the food I ordered instead if going there. Since the owner and I are from the same city I like the food there, however for the last few times we ordered the food wasn't good. I called the owner and he explained the chef was new etc and u said no problemo. I ordered food last night and it came unusually fast, hmm I thought! My and my girlfriend starting eating and the food seemed as if it was some
Leftover from an Indian buffet, slimy and not tasty it smelt weird, so I thought intake the last bite and call the owner the next day (As they were closed), however my last bite was the nastiest where I bit on a staple pin and it felt as if I had broken my tooth!! Was very painful so I called the owner next day and informed him about it reminding him that once I found a nail from a kitchen appliance in my food. Since we are from the same city I thought it was a genuine mistake but this is not the first time and the food is REALLY bad now unlike before!! Real bad value for money and crappy food as the owner doesn't simply care
There were 2 employees smoking under the air intake causing the store to fill with smoke. It was BAD. Smoke was blowing in from the AC vents and even though we moved 4 times we eventually had to leave the restaurant as it was full of smoke. Think smoking in the car with the windows up. We told them they were under the intake and the store was full of smoke but they stayed there and kept smoking.
I ordered the teriyaki lunch special and a bottle of hot sake.
In spite of the fact that their menu states that the meal includes three side dishes and a miso soup, I only received some dry teriyaki chicken on rice and nothing else. I tried to be patient, but I was on my lunch break and after 20 minutes I asked for the rest of my food and my drink (I am a regular customer and order this meal all the time, so I know what is supposed to be served).
The server eventually brought me my sake, and a takeout container??
I would have tried again to explain myself, but for some reason, the sushi chefs (I was sitting at the bar) thought the situation was funny and began verbally ridiculing me in front of the other customers and making fun of the fact that I was drinking sake.
I was so angry and humiliated that I simply walked over the the cash register to pay and leave.
When I tried to explain to the woman at the cash register how angry I was at the way I was treated and the fact that I had only received half of my food, she just stared at me and made no offer to correct the situation.
I eventually paid full price for half a meal and some of the most disgraceful customer service I've ever received.
I used to be a regular at this restaurant and have written several very positive reviews about Masa online. Today I have decided that not only will myself and my family never set foot in this restaurant again, I will also be going back online and re-writing my reviews to let other potential customers know exactly what happened today.
Food was good, atmosphere was nice, staff were friendly. Giving this place 1 star because they screwed up our meal and handled it very poorly.
We were brought the wrong food, we agreed to eat it out of convenience, waiter thanks us and says "I'll take care of it" multiple times. We finish and say we're not interested in dessert, but the waiter brings us a tiny lemon meringue tartlets anyway and insists we eat it. Bill comes and we're charged full price for everything. I ask the waiter what he meant by "he'll take care of it" and he said "Oh I meant like a dessert or something" even though we told him many times we did not want a dessert. I pay the bill (by VISA) and the second I hand the machine back to him he says "I spoke with my manager, we'll comp your meal". "Oh you finished paying already? Come back next time and we'll do something special for you."
We will not be taking them up on that offer.
This is one of the busiest 'White Spot' locations my husband & I have visited. We practically eat at least one daily meal here. (Live & work nearby.) "Good food, great service" are the consistent comments I make on their surveys. I suspect the last review for this location was submitted in 2011, over 5 years ago, because guests are too busy receiving great service and enjoying their meals to write reviews.
The menu goes beyond burgers (which are one of my favorite choices) and makes one of the better waffles I have had compared to those of other restaurants. Our meal substitution requests are accommodated too.
Staff embrace Customer Service as the sole objective. Typically there is more than one host/hostess waiting to seat you so you are either seated right away or have your name recorded promptly. Servers hustle coming and going from tables, but will take time to have a brief chat once at your side.
We order some of the same dishes week after week and their presentation and flavour remains consistent.
The outside eating area is next to fields, conducive to relaxing. We prefer our favourite sections inside this spacious family-friendly restaurant.
My family and I were long-term regulars at this establishment until our last experience here. The food and service were horrible and my husband ended up with food poisoning from his seafood pasta. He was very ill, and missed out on a family weekend with the kids, as well as a very important business meeting. I phoned the restaurant and left my information and was advised that the owner would call me back....never received a call. I emailed the restaurant and also wrote a negative Facebook review. There was no reply to the review, but they did take the time to reply to the woman who responded to my comment about how she no longer eats here either...nice. I did receive a reply to my email, in which they defend the quality of the food and tell me that they hope to regain my trust in the restaurant. I replied, advising that we have four young children and that I find it difficult to justify spending more money with them at this point and asked how they feel they will attempt to regain our trust. It has been a few weeks, and no reply. I'm disappointed that our local pub is not making mre of an effort to make things right.
I don't usually leave reviews for restaurants, but I will for this restaurant. This. restaurant. was. fantastic. By far my favourite Japanese restaurant in Vancouver. I had ordered their assorted sashimi bowl and an avocado salad to try out one of their unique menu - not to mention myself being an avocado freak. Every piece of sashimi in the bowl was SO DAMN FRESH. I have been to many sushi restaurants and I love going to Sushiyama because I personally think their sashimi pieces were the most fresh. But, Sakura Ichiban has definitely topped them off of my number 1 list. The avocado salad was also a great kick to hype up my appetite. i would definitely be going back for seconds, thirds, and more.
My friends and I waited for an unnecessary amount of time. I understand when a restaurant is full and the staff are busy; however, the staff were plenty 'chill' and I saw 2 empty tables with a few cups. I guess that signifies "No, you can't sit here yet because we're too busy to clean up a few cups." The wait got so bad, a few behind us went in and sat at the bar because those tables weren't going to be cleared anytime soon. We finally sat down, had a look at the menu, and a waitress named Bianca came, she was friendly until she found out my friends and I were under 19. Which is why she got annoyed when we said that water would be fine. Then she asked us for our orders but she spoke with lightning speed, and we could barely make out what she was saying from the loud music. My friends and I confusedly answered all her questions i.e "Chipotle Mayo or regular Mayo?" "Avocados or mushrooms?" After she left, I suddenly remembered that add-ons might cost extra so I needed to get her attention. From another table, I saw someone getting her attention. He raise his hand slightly, looked at her and she went over immediately. Then I raised my hand, looked at her and finally when she decided to come over, she said "You don't need to raise your hand, I'll know when to come over." Oh and let me remind you, we still haven't gotten our water after she left us 10 minutes ago. Anyway, my thoughts right after that was 'How do I get your attention without letting you know I need help?' Either way, I asked her if mushrooms and avocados cost extra, she replied a blatant "Yeah." So I continued with "Then can I not have-" And before I even managed to say the last few words she left and started poking her computer angrily. When she came back, she instantly spat in the rudest tone someone could use with a customer "You guys know that Chipotle Mayo also costs extra right? It's a dollar." I dislike mayo so I was about to kindly ask her if I could not have it. Once again, I was cut off by her "You know that's how we make money, right? We charge for the add-ons because $4.95 for a meal is really cheap and we make profit from the add-ons." I still didn't want mayo so I started to speak but before a word escaped my mouth, she left. My friends and I were tired and weary from the long day, the loud music was giving me a headache and I seriously didn't want to talk to her anymore, so we left the mayo on our meals and decided that $5.95 for a meal still wasn't bad. After we waited another 10 minutes, Bianca finally came with water that she slapped onto the table without a word. Another 10 minutes went by and the food arrives. The waiter said "These plates are hot as sin," and he drops the plates on the table, "you guys can figure your own life out." We let it go and started to eat. At first the food seemed decent, I had the "Works Burger" and it was standard, nothing amazing, but I cut it in half as it was quite large. I scarfed down half since I was starving by the time we got our water. With the 2nd half, I slowed down, looked at the burger and noticed something, the patty looked surprisingly bread-like. I poked it with my finger and it bounced back like a sponge. At that moment I realized that they mixed stuff into the meat. We finished the meal quickly, and asked for a split bill, wanting to leave as soon as possible. She brought us one bill and I noticed that she charged us 18% for service (we're a party of 4 by the way). I should've argued, but I didn't have the energy to. We started counting coins since we each owed $7.32. She came over stating they only take dimes and nickels up to a dollar, jabbing her pen into the table to prove her point. Once we got all the money counted, she came over to recount making sure we didn't leave her short. She was painstakingly slow, did her math wrong and yelled at us saying "You guys know the bill is $29.38 right?" Half a second later, she realized "Oh, it's a $10 bill." Overall, this was the worst experience I'd ever had and trust me, none of my friends and I will be going back.
It pains me to write this as the food here is really good and the menu is refreshing - not the usual selection you get in Indian restaurants in North America - but the service we experienced was on a level that was so poor, it feels like a stretch to even go with Poor over Terrible. We waited too long after being seated before drink orders were taken. One drink was forgotten. To order the food, we had to go up and ask our server to take the order - this was about 30 mins after arriving. The food took ages to come. We had to go ask after it and it suddenly appeared, making us wonder if it had been sitting (most dishes were not hot). The server did not know who had ordered what. We had a birthday and cancelled the dessert order as we'd run out of time. For the bill, also had to flag down the server. 10 minutes passed. He comes to the table to ask who had what. Then another 5 minutes before he brings the same bill and manually divided the different parties and just gave a round number to the two different parties. It was very confusing, but by this time we'd lost patience to check the numbers. Then he hovered around apparently waiting for the tip. He never brought my change. Throughout all of this we never saw a manager on the floor. My sister's birthday in this restaurant was a disaster.
I have been to Waka sushi many times. I only go there for their food, but EVERYTIME I am disappointed at their service. The waitress never comes by to ask how the food is or to fill up our water or tea cups. I always leave them 15% tip because I know how serving can be stressful, but it seems as though the one server is stressed out almost everyday. But, overall their food is good and I will be going back there.
|1.||Stepho's Greek Taverna|
|3.||Anton's Pasta Bar|
|8.||Phnom Penh Restaurant|
|10.||Kobe Japanese Steak House|
|12.||Gotham Steakhouse & Cocktail Bar|
|19.||Les Faux Bourgeois Bistro|
|2.||Steveston Pizza Co.|
|3.||Sushi Shelter 101|
|4.||Seasons in the Park|
|6.||Talay Thai Restaurant|
|7.||Diva at The Met|
|8.||La Charcuterie Delicatessen|
|11.||Thomas Haas Chocolates & Patisserie|
|12.||Guu with Garlic|
|13.||Firehall Bistro, The|
|15.||La Grotta Del Formaggio|
|16.||Salade de Fruits Cafe|
|18.||Pink Peppercorn Seafood House|
|20.||Blue Water Cafe + Raw Bar|