We had an unexpected dinner at this restaurant when a friend and I were strolling around downtown. We did not have a reservation so we had to wait a little to get seated, which only made us hungrier as we could smell the food. While we waited for our seats, the waiter suggested we order some drinks and so we went for it.
When we finally got our table, we ordered some calamari and a mixed platter for appetizers. The food was delicious. The shahi paneer was extremely good; the sauce had that thick, creamy characteristic, orangey look that it is supposed to have. As for my friend, she had beef saag. The food was brought promptly and hot, an important detail for any food to taste good. Half the taste goes away if you bring the food cold! Would come back for Indian food if I lived here.
Wow! Last night was so bad compared to our previous experiences that we will not return. They did not have parking in the back as the lot was filled with cars from bicycle rental shop in the same strip mall. The manager – Oriental fellow basically said too bad there is nothing they can do about it. Oh well. Our server – a lovely blonde girl was very good. She was very pleasant the best part of what was a very disappointing evening.
Our waitress explained that in addition to the regular menu and the 3 course special for $28.95 they also had a roast beef special for $18.95 that included lobster bisque or salad and came with Yorkshire pudding and vegetables. I decided to go with the roast beef special and my husband decided to go with the 3 course meal. I told them that I wanted the roast beef rare. They said it might be more than rare but it would be no more than medium rare. I started off with the lobster bisque. It was a bit watery, not the greatest soup but for the price it was acceptable. My husband said his salad was very good. It was a good size and the greens were very fresh. For his entree my husband had the chicken breast with pancetta and penne pasta. He said it was okay, nothing special. My roast beef was not good at all. It had a funny texture to it and I did not enjoy it at all. When our lovely waitress asked how our meals were I told her that my dinner was not very good. She was very gracious, she apologized and asked if I would like to order something else. I replied that I would and she said she would bring me the menu again. The next thing I know the manager or whoever he is was standing by the table. He said that they had told me the beef might not be rare (that was only part of the issue – the main point was that the roast beef was probably one of the worst roast beef dinners that I’ve had). He refused to take the dish back to the kitchen. My husband said that he would change plates with me and offered me his chicken and he took the roast beef. The chicken was also very poorly prepared. My husband said that 1 of the pieces of roast beef was very well done. Dessert was a cheesecake that looked and tasted like it came from a supermarket. Through all this our waitress was so pleasant. I think she was very embarrassed by the way her co-worker had handled the whole situation.
We have gone to Ciao Bella on numerous occasions over the past few years and suggested it to friends as a place for dinner but after last night we will definitely not be going back. The gentleman who was there definitely needs to take some courses on good customer relations. You’ve lost clientele that frequented your restaurant on a regular basis. All this could be resolved by handling the situation the way that our waitress would have handled it. If you want crappy food that they will not allow you to return or compensate you for in any way then you should dine here. The manager will also treat you like you are dirt under his feet. There are too many really good Italian restaurants in Vancouver to be treated with such disrespect to eat crappy food.
The only reason for the 3 on Service is because of our waitress. If I was rating based on the manager I would give it a 1. I split the difference. I would have given her a 4 for service
Hare Krishna Temple has a small café hidden in a residential neighborhood of south Burnaby, Outdoor garden is peaceful and beautiful with plenty of parking space. Govinda is more like a friendly home instead of a restaurant. It is opened daily to the public during 12:30 to 14:30pm and offers a vegetarian buffet of sanctified food for body and soul. All-you-can-eat lunch menu changes often but consists of limited selection of rice, veggies, bread, curry, salad, pudding, fruits and juice. Overall, food is fresh, delicious, flavorful, nutritious and cheap. Suggested cash donation of $5 for adults, $4 for seniors, $3 for children and free for babies. Very good deal indeed.
This is probably the best Hong Kong Style Cafe in Vancouver in terms of food quality, variety, taste and value. Must try are: Hainan chicken, dried pork chop and beef brisket. Everything is tasty, you can't go wrong. Be sure to make reservations, line up could be long during peak meal times.
Food quality and service have gone downhill. Curry (Malaysian style) is the only thing that is still good. We had the 8-person dinner set last night which we regretted ordering due to limited choice of dishes and its portion - not enough for eight. Their claim to fame Hainan Chicken was blend and unappealing. Service was slow and sporadic, I don't recommend this place.
I took a friend to this deli without her knowing what she was in for. I had never been there myself but had heard about it. It saddens me that people have negative feedback but I guess you can't please everyone. No this isn't some where I would take my daughter to but if you have a sense of humor you will LOVE your visit! Our first time going to the deli we couldn't stop laughing, oh and btw, we are not men nor are we construction workers. Yes some things that are said in this shop are over the top but it is all said in fun and good nature. I have never in my life had a sandwich made for me like the one that Sal makes. He doesn't do this to make money, he does this because it is his passion, because it fills his heart to make others smile. There is more to this man than a dirty joke and a DAMN GOOD sandwich...
We added him to our FB feed and tripped across a post requesting volunteers to make lunches and hand them out to the homeless of Vancouver's East end. We quickly signed up and joined the team of volunteers to make 513 lunches. These lunches included a sandwich, bag of chips, pop, banana, and an orange. These sandwiches were loaded just as much as he loads them for the customers that walk through his doors. Sal has done this every month for the last 2 years. He expects nothing in return and enjoys being able to help those that are less fortunate then he is. He remembers all too well the days when he barely had 2 cents to rub together. This man never got lost in his success, rather, he remembers what it was like to be less fortunate and shares his good nature/fortune with others. If half the world lived the way this man lived; with his heart on his sleeve, the world would be a better place in which we live in today!!!!
I personally wish there were more people like him in this world!!!
One of the newest customers
If you want a "home" style tasting breakfast, then the Home restaurant is the place for you. We enjoyed a wonderful breakfast this sunday morning, with pancakes, bacon & eggs, and French toast. Also they have the best tasting apple pie just like mom used to make. There is lots of staff to provide great service.
The table was dirty. The cutlery was dirty. The smoked salmon eggs benedict was delivered cold to my table.
When I complained about the dirty table, the young hostess dabbed at it as if she might hurt it.
When I complained the cutlery was dirty, specifically the fork. Only the fork was taken away to be replaced.
When I complained, after my smoked salmon eggs benedict arrived cold, that there was no salt and pepper at the table, the waiter came back with some pepper only. Then I had to ask him about the salt. He ran off to look for some salt. This poor, amateur service was the worst I've experienced in a long time.
When I complained that my meal was delivered cold, I didn't have to pay for it.
Did I miss that it was Amateur Employee Day at the Trattoria?
Around two hours later, I discovered that I had to run to the toilet. I kept running to a toilet for the next 9 hours!
The food tasted great.
I definitely would never eat there again. Bland , and over priced for what you get....I ordered cheese bread, it was just bland mozza on a hot dog bun, dry ribs had no seasoning, and super dry because they were over cooked and it was 7$ for a hot dog bun with not even any flavor? Rip off....Pizza was par at best.... Ended up throwing most of the order out.
I treated my family to one of our favorite places. 6 of us. Seating is strained and could only find a couple of tables right by the very smelly washroom. People can barely squeeze past you to get in. We ordered our usual favorite chicken shawarma plates and one lamb kebab plate. The usually fabulous rice was now quite oily. The chicken shawarma was not as tasty as before and much more yellow. Tumeric? The lamb kebob was grissly, tough, raw and inedible. WOW!!!!!
Sorry I can't recommend this place any more. It has gone from great to very mediocre. Has the ownership changed?? The very stale faced indifferent woman taking our order was clearly new to us.
If you ignore my review and venture there make sure you get good seating or sit outside. Next door is a great looking place we will go to from now on.
Too bad. We used to really like this place.
Very bad service today. I had asked for a Yogurt-Flavored Black Tea, and picked up another drink for my friend. When I came to pick it up, I noticed my drink looked exactly like a black tea, without a hint of yogurt in it. I walked away, thinking perhaps it doesn't look like yogurt, but had yogurt flavoring added into it. After taking a sip, I confirmed it was just Black Tea. I debated whether to complain or not to my friend, and decided to. When I came back to the stand, the lady who worked there (a mid-aged asian lady), gave me a feeling that she wasn't going to be pleased. The conversation went like this:
me: Hi, is this yogurt black tea?
lady: NO, you asked for Black Tea ONLY.
me: Uh...no, i didn't. i asked for yogurt black tea.
lady: NO, YOU ASKED FOR BLACK TEA.
me: *stares as her in disbelief* Uhh...NO, I didn't. I specifically squinted for the yogurt word. I said YOGURT (in Chinese) Black Tea.
lady: NO, you said BLACK TEA. I asked if you wanted Black or Green tea. Usually people get Green tea with yogurt.
me: *gives up*
Very bad service. She is basically insinuating that I was trying to get a free drink, or did not like the Black Tea so tried to change it for free. She glared at me as soon as I approached the stand. Also, I did not like how she told me what I ordered, when I know what I said.
Will NEVER, EVER go to this place again.
The one big complaint I have with the Glowball Restaurants, why do they make their eating locations cramped?Why is everyone so close together, and put a bit of space with ambiance could make a difference with any meal.
I was in here with the lunch crowd, stuck side by side, and decided to try their fish n chip lunch box special. I really like the fish n chips, came out perfectly, crunch and the fries tasted really good. I did like their salad with vinaigrette dressing. As for the coleslaw, awful, think it maybe kimchi, but I didn't even try it after the first bite.
The fish n chips were a great deal for lunch and would go back to have it again, in the future.
The service I felt needed to be worked on, and for the managers in the corner, using their cellphones, laptops, ipads, yelling out across the floors to some trade person, left me wondering don't they have office??? I suggest all of you go in a back room to conduct your daily business, speak to trades, staff and suppliers, which I felt this was the main reason service lack any personal style. Take a look at the managers....
I would come back again for the fish n chips, and hope the service improves for my next visit.
I am not really acquainted to many places in Vancouver so I looked up some good cafes and found this one. Based on the positive reviews it got, I decided to check it out for myself.
The restaurant is really neatly decorated, but it is a little small. The quality of the food is amazing – fresh and best of all, inexpensive. The pancakes I had were fluffy and delicious, and the scrambled eggs were good as well. Oh, they serve some amazing organic coffee here. I think the whole experience was enhanced because of the staff. They were really warm and friendly at all times, despite being rather busy when I went.
This is probably the worst subway joint I have ever been to. The franchisee/owner is extremely rude and will give you an attitude if you ask her any question. She even swore at one of the other customers! Now, I am not from here but where have you seen something like that? It amazes me to see how she is still in business. The only reason why I came here was because it was close (unfortunately) to where I was staying.
As for the food itself the sandwiches weren't good. She doesn't seem to change the ingredients because they didn't taste fresh. And this is coming from someone who is not much of a picky eater. She would put very little of the vegetables I asked for (she literally counts them, one, two, three) and when I told her if she could put more, she yapped back at me saying that it would be an extra cost. Really? Thank God I don't live here but if you do, don't even bother.
I would highly L'Abattoir if you are looking for fine dining in Vancouver. Dinner here was amazing to say the least.
The restaurant was quite busy when we arrived (6pm), so we sipped some cocktails while we waited for our table to be ready. Everything is good is this restaurant, even the complimentary bread basket. The steak diane was perfectly cooked, the meat was quite tender and had the right seasoning. The chocolate dessert added the touch of sweetness I needed.
While the meal was nothing cheap, I think it was fairly priced for the quality of food, service and location. I will definitely put this restaurant on my list of places to revisit when I’m in Vancouver.
One of the best Indian meals I’ve had here in Canada. Decently priced, the food was extremely tasty and fresh. I had the lamb saag as was blown away by it. The spinach added just the right touch to the dish. The chicken vindaloo was no less; the curry sauce was very creamy and good.
As for the service, it was spot on. The waiter would come just at the right time, either to refill my glass or when either or my friends would want another serving. Prices were fair so I’d come back.
We've been to Pidgin a few times now, and it's been a great experience each time. Great, innovative drinks with fairly reasonably priced food. If you are not counting calories, a must try is the pork belly rice bowl. Rich, smoky, meaty flavour with the smooth, almost silky texture of the rice makes me think about it each time I'm near Gastown. The oyster shot is also really good.
Ambiance is solid - clean lines and a relaxing place to chat and wind down the night with yummy, yummy food.
I'm not going to mince words in this review. We had a completely disastrous event at Lily Mae's.
Understanding it's a small restaurant, we booked our party two and half weeks ahead of time, confirming with the manager, and even asking if the restaurant preferred that we order from the group menu if it will make it easier on the kitchen. The manager said it didn't matter, but would send a group menu. Time passed by. We were sent the menu only after following up, and received it 2 days before the event, with the stipulation that each guest had to pre-order their meals within 1 day.
When we arrived, the evening started out fine. But then the food didn't come. When it did arrive, only two or three people were served at a time, with long lulls between dishes, and strange overlaps happened, where someone would be finishing their main course, but the person next to them didn't get appetizers yet. Some of the food arrived cold, while others didn't arrive at all and we had to reiterate our order several times to the manager when he kept asking "What's missing now?"
Then things got weird. The manager singled out the birthday girl, brought her into the bathroom and shut the door. He then ranted about the delay in food service being the fault of our reservation being at 7:15pm when we arrived at 7:30pm. This was a complete lie since we even had an email confirmation clearly saying 7:30pm. (Even if that were the case, would starting15 min. later really make a difference?) The birthday girl came back to the table and continued to wait for her appetizer (one hour late at this point) - when the manager came back to ask for a hug from her. She reluctantly hugged him, but it was so surprising, and unprofessional. Then, he tried to hug another person at the table (that person declined, saying he didn't like to be touched).
In general, it was a very odd evening. To be fair, the food that did come hot was solid. French onion soup had a nice broth, and the duck confit was good. The other wait staff were nice, but sadly, the food isn't spectacular enough to make up for incompetent management.
As professional in the food industry and a full time Foodie, who hasn't experienced the feeling of finally getting home tired and exhausted, and just wanted to order food from their favorite food palace? We certainly have.
Chans Chinese Restaurant has always been our "go to" place for the quick fix of great food when we are just too darned tired to cook. My wife and I have been loyal customers for 4 years now, both as dine-in patrons, and also as take-out clients. We loved the owner, and he had a certain pizzazz with clients that always made you feel welcomed because he truly did remember all of his clients. His restaurant has been in the community for years and was very successful. Being extremely hands on, from working the cash, delivering food and even working in the kitchen because he may have been short staffed, he never let his ailing health and sometimes poor legs get in the way from making sure everyone was treated exactly the way they expected....valued!
However time has bore its scars an aches and pains, and he finally decided to retire after years of nagging from his wife and customers alike. I use the term 'nagging' in the most loving way possible. It was time for him to enjoy the fruits of his labor and enjoy life. RETIRE! Finally!
Enter the new owner. The long time present day chef of over 10 years. Taking over an empire. Excited I'm sure, and equally as enthusiastic, he had taken over the reigns from the king, who as part of the deal will stay on for 4 months to supervise the transition personally.
During this transition, my wife and I never had one of those moments of wanting to order from our 'go to' place. Nothing more than mere chance really. Finally we ordered, but just after the supervisory transition had expired. Oh oh, we saw a difference already. Lacking the luster of freshness we has com accustomed too, we were surprised when our favorite Sweet & Sour chicken balls arrived soggy and greasy. A gross disappointment to my wife to say the least. Failure #1
Then the second order a few weeks later, and the same scene repeated itself again, but this time the veggies were dated and soggy and lacking the robust flavor they had always had. More importantly, the very smart little thing they had always done over the years was cut a very tiny vent hole in the Styrofoam container containing the chicken, to allow the heat to dissipate and breath so the product didn't cook on itself and sit in a bath of grease was no longer there. That would explain the last two oversight in our previous orders.Failure #2
Ahhhhhh but alas comes the third delivery. Same food order, same results, and disappointingly, another $50.00 gone to the wayside. This time a phone call HAS to be made to complain. Enough is enough. No more being nice and understanding. The learning curve is over.
Long story short, we called and explained our issues with not only about this order, but the previous two. Calmly we explain our frustration and disappointment. We also make it known who we are and how long we have been customers, and that they are on the verge of losing our business if things didn't get fixed. We even made it known we are aware of the change in ownership and that we DO NOT want our money back, we want to see the service and quality of food fixed. I realize that the description of this call sounds argumentative, but it really wasn't.
The gate keeper who was answering the phone, failed to follow golden number 1 rule that the customer, within reason is always right. Rather than ACCEPT responsibility and provide a fresh order to us, goes into a self explanatory tirade of "Its Impossible" and explain the entire cooking process for each order. "It cant be", "you are wrong" and nobody else has complained today"! well Im sorry for that, however my rice taste like dirty tap water and has the consistency of burnt porridge! How is that my problem? Even after tempting her to try and eat it herself, she would not fix or offer to resolve the issue, preferring to take the high road through the entire 15 minute conversation.
With the sound of the dial tone fresh in her ear after we finally hung up in frustration, we have decided that we were done. After four very great years of service, and the hope that perhaps the previous owner will peak in and find this review, we are now on the prowl for a new King. Hopefully this will make its way to his eyes and or ears, and this will get fixed. After working so hard, for so many years, I sincerely hope that anyone who dares to complain about the quality of their order, doesn't come in contact with this Gate Keeper of Unreasoning @ Chans Chinese Restaurant.
In the big picture, there are plenty of restaurants to choose from. Plenty of different types of styles and nationalities to choose from who would gladly have me as a customer. Equally so, there a hosts of owners who truly do appreciate their client and patronage. Sometimes that level of service is lost when one gets too big, or they begin to think they are untouchable. As the patron, I work hard for my money, and I am certainly not paying someone else to give me this type of service at my expense.
You can choose at your own discretion if this how you expect to be treated and where you want to dine.
Mark & Paula
We were first acknowledged (barely) at the door shown to our seats our menus were thrown on the table and she was gone, no discussion, no hi how are ya, nothing. Then we get asked if we wanted a drink while the waitress stared at her feet looking annoyed that she had to serve people. Same as it came to ordering our meal. Food came in good time and for the price you are getting a full plate of good tasting food. As we wait for our server to come back to clear the plates and get our bill, we see her sitting with other patrons or at the bar, even at another table playing with a young lady's hair!?! A little wrong in a restaurant. There was not much happiness eluding from any of the staff there. We all agreed we will be back for the food and the rates but service was lacking. I think a visit from Jon Taffer could complete this grill/bistro.
|1.||Stepho's Greek Taverna|
|3.||Anton's Pasta Bar|
|6.||Fish On Rice|
|9.||Phnom Penh Restaurant|
|12.||Kobe Japanese Steak House|
|13.||Gotham Steakhouse & Cocktail Bar|
|19.||Les Faux Bourgeois Bistro|
|3.||Steveston Pizza Co.|
|4.||Sushi Shelter 101|
|5.||La Charcuterie Delicatessen|
|6.||Seasons in the Park|
|7.||Talay Thai Restaurant|
|8.||Diva at The Met|
|11.||Thomas Haas Chocolates & Patisserie|
|12.||Firehall Bistro, The|
|13.||Guu with Garlic|
|15.||Salade de Fruits Cafe|
|16.||Pink Peppercorn Seafood House|
|18.||La Grotta Del Formaggio|