I order the same five thing every time I go to Sushi 5. After a year and a half of ordering the same meals, one would think that they wouldn't need to be reminded of the simple changes that I like. But every time I don't remind them of the changes, they default to their pre programming and I find out later how wrong they were....again. I don't know if I'm not spending enough money there, or 15% tips or too small for them to bother continuing with my business but within 100 meters of Sushi 5 are four other Japanese restaurants that don't seem to forget my changes.. And the attitude that I get from the younger server (millennial) when I point out how at some point they might want to remember a "former" regulars order is the new normal for service industry now a days. They will be loosing out on approx $1300 per year in business. Even McDonalds has better employee manners. It's just that their food will kill you
I was so excited that there was a sushi restaurant so close to the place I just moved into...it's a shame it has such bad service.
I came in and sat down and there were only about 6 other people in the restaurant.
I waited nearly 5 minutes before the server finally brought me a menu, almost 5 more minutes until he came back to take my order after turning and looking at him several times.
I only ordered two items a mango avocado sushi roll and an order of a supreme veggie tempura (or at least a similar name).
My mango avocado rolls came fairly quick and I finished those thinking they'd bring the tempura out shortly after. I also finished my green tea pretty quick as the servings for tea is barely larger than a 1oz shot glass. Couldn't get the waiters attention to get more tea even though at this point there was probably only about 8 people in the whole restaurant. The waiter seemed extremely flustered by this small amount of people as if someone was yelling at him in the back.
30 minutes after ordering I finally get my tempura, and I accidentally knocked my sauce on my leg and the floor so after not being able to get the waiters attention again I walk up to the cash register where someone is paying for their order and just say sorry to interrupt but I spilt my sauce and I need more napkins to clean it up, he hands me one small napkin to use...I use the one napkin he gave me to try to clean it up and I finally look at the tempura and realize it's not even what I ordered. I ordered a tempura that was all veggies, it even listed the special veggies that would be included, none of those were in there but there were lots of prawns. So again I walk back up to the cash register where the waiter is standing ignoring his customers and I tell him this isn't what I ordered, I ordered the supreme veggie and this has prawns in it. He says there are no prawns in the supreme veggie, and I say I know that's how I know it's the wrong order, if you don't believe me you can look at the plate you brought me. So he goes over to look and says oh I guess this isn't the right order and takes the plate and says nothing else.
At this point i'm hungry, i'm annoyed and I just wanna go somewhere else, so I tell them i'll pay for what I ate as I don't want to wait another 30 minutes for the right tempura. Then this guy comes flying out of the kitchen and gets angry and starts badgering me about when I ordered it and that I must have ordered the prawn one and not realized it. I just tell him that I just want to pay for the mango avocado rolls I ate and go. As i'm paying for it I can hear him speaking in another language to the server and saying i'm lying over and over.
How can it be such bad service when there's only 9 people in the entire restaurant? Also it was nearly 5 dollars for just a mango avocado roll, if i'm gonna pay that much it should be much better service than this.
My friends and I frequent this restaurant (particularly this location) a lot. The staff is incredible; the food is just really good. I usually order a double burger with fries; or the Salmon and Chips (both dishes are just excellent) got to say it's just very good food. particularly their burgers are fantastic
Do Have to say though; that their appetizers are not really a bargain at all. Ordered the Chinese dry ribs....Just terrible and for $8? totally a rip off....Also don't like that they charge $1.29 for a side of chipotle mayo
They also came out with a rewards program that if you buy 9 entrees; you get your 10th for free (regardless of price and no entrée is excluded as far as we know......but might want to double check with them first) and best part is; that if your friends in the party don't have the rewards; you can collect on their entrée.....
I just love the food and the ambiance......Be back soon
On a sad note....RIP Eleftherios "Tony" Siliverdis (1948-2017). My best memories are heading to Metrotown for shopping and then calling Zorro's for my 2 for 1 pizzas to go!!! I usually ordered my usually large of 3 topping each....one with beef, onions and pineapple and the other one with chicken, mushroom ...or a pair of large Jerry's specials!! Thanks Tony...made some of the BEST old school pizzas in Vancity!! You will be sorely missed.
Thanks for reading.
This is our second time here, and the experience was worse than the first time. First time was actually alright.
I am trying to give La Cigale the benefit of a doubt, maybe even persuade myself that it's Valentines and everyone's just hectic and busy - especially French restaurants.
But tonight at La Cigale, it seemed everything was just off the track.
At 37.00 per head for the Valentines prix fixe menu, I won't complain about the value. It's not pricey and good for people who want an overall solidly designed and set up French bistro gastrique experience.
Most of my reviews below are due to one critical flaw tonight. NOT ENOUGH SERVERS.
We made a reservation around 2 weeks before Valentines (Today). I would have expected better seat placements or at least give some time to clear one of the now vacated tables so those with reservation could at least feel it was worth giving their time to reserve in the first place.
We stepped into the restaurant and waited at the door for nearly 10 minutes before being greeted and than were told to pick one of the empty seats. There were 3 empty tables. 1 by the door (Literally by the door), 1 by the call out kitchen order window and one somewhere in between. The seats by the call out order window were too narrow for a regular guy to fit in (Girls "Should" be fine if you are thin and petite).
We asked the server if they could clear the now vacated table beside the restaurant window. It's a great table after all and should take no more than 5 minutes to clear.
The server said sure. We waited another 5 minutes before being told it's going to be awhile and we should just pick one of the empty tables.
Now there were only 2 tables left. By the door or by the order window. Guess we were forced to sit by the door.
I am lenient, to an extent so I was trying to think of better moments later tonight.
2. Sit Down
Upon sitting down, it was nearly another 10 minutes before a server came by and gave us tonight's menu. Another 10 minutes before we got our water.
Now, I understand fatigue, business but I do think the main culprit tonight were simply lack of servers. I don't really blame the servers, they are doing their best. I blame the management, who could not foresee the importance of today for many patrons.
On one note, servers did confuse many people's table's orders and had - for our duration stay of nearly 2 hours, uncertainly ask the tables if this was their order or our order before realizing the dishes were for another table.
Food was ok, and I am reviewing this aspect in relations to the amount paid. I don't expect 5 star cooking paying only 37.00 a head. what sort of surprised me was at the golden hour of tonight's service - between 7:30 PM - 8:30 PM - the kitchen ran out of their most in demand meat - duck. There were really only 4 entrees to choose from - 2 pastas, 1 beef, 1 duck. Duck was out during the most busiest time. A let down indeed.
We ended up ordering the mushroom and seafood pasta. Both were solid, but not wow.
Appetizers were 1 tart, onion soup and salad. We got the soup and salad. Salad was quite a let down. It's a salad and at least it could have been made with more texture, flare and variety.
The onion soup was very good and was the star of tonight's menu. The desserts - creme brulee, lava cake and blue berry crumble. We got the lava cake and blue berry crumble.
Both desserts were a let down. no texture variation. Lava cake had no outer layer, just tasted like a very heavy and melted puddle of chocolate jam. The crumble was slightly better but still, a bit more texture variance would have been better. Too sweet as well the desserts.
At the end of our bill, the servers did kindly surprise us with a 10% discount on our total.
We felt this was the only little redeeming quality tonight but not enough to save the poor experience we encountered. We still left a friendly tip amount as we understand restaurant industry is hard work.
For this place to improve, it's not the amount they charge as even if they charged 50.00 or 100.00 per head, if they do not up their game in terms of service and cuisine design, it will be very hard to attain loyal patrons in Vancouver's cut throat restaurant market.
We will not be returning any time soon.
I visited this place for buying meals for myself and for two friends; ordered Tray A.
It was really nice with good food quality.Also it contains huge amounts of food which means it was enough, or even more for 3 people. People who work in here was really kind and provided great service for everyone.
I really suggest to go here if you are planning to eat a food nearby this location. It's worth it, however won't be disappointed.
We booked a reservation for 4 people at 5pm on Feb 05 2017. We showed up at 4:30pm, and the server said he was still arranging the table for reservations for the night, so we waited outside until he done. First of all, he took us to a normal 10-people table set and saying "here was your table for 5 people." We said we booked for 4 people, without saying anything then he took us to a normal 2-people table set and saying, "then, here's your table!". We responded as "we booked a table for 4 people to celebrate the anniversary, could we please have a table suitable for 4 people which we could talk easily and also the table is fit for 3-course dishes for 4 people?' The server replied arrogantly, "You only have 2 options, either that 10-people table or this 2-people table, which one? There's no any other options for you !!" I'm so curios it was not our fault make the wrong reservation, secondly, when we showed up, he saying he's still arranging the tables how come all the suddenly every single table was pre-reserved? Then he just turned around and back office without saying anything. Then, the event leader Bradley Binkley came out the office and tried to back up his co-worker. However, the server, a Caucasian male with gold hair, just stayed inside the office chit chat with another female co-walk, laughing loudly and looking at us with disdain in his eyes. We asked the event leader of the server's name, but however, he said he can't tell us the server's name. How come as a customer we are not allowed to have the server's name? Therefore, we decided to cancel the dinner there since we are not treat as customer and not even allowed to know the server name. And the server never ever came out to apology for his attitude at all. This restaurant will be on my blocked list.
I ordered Philadelphia rolls through Just Eat and they gave me rolls with asparagus and no avocado. I told them I got the wrong order and they said "no that's how they're made. All our customers know this!" and yelled at me. I checked the menu again (both on the justeat website AND their own sushiwind website) and confirmed that no, there's no asparagus and there is supposed to be avocado and they got my order wrong. After asking for the right food or a refund they said "There's nothing we can do for you, talk to JustEat."
So I called Just Eat, who has very friendly customer service, and they said they would call the restaurant. They said the restaurant was really unhelpful but they eventually got me a full refund, as long as I didn't eat any of the sushi. I said that was fine and apologizes that she had to talk to the restaurant. She told me the restaurant wants to come pick up the sushi from me, but it will take "three hours" because they're busy.
So I'm now waiting with sushi back in the bag as it gets warm and old. I don't know what they're serving people but I hope it's not this. Disgusting!
I gave it a 4; as they have the best hot dogs around.....and very cheap ($1.50 that huge thing) however, would have given a 5 for Food and Value, but the wings that I have gotten few times are not so great. II thought it was a great buy at the time when you got a pound for $7, but now it's only 10 pieces for $7.....can get that at 7 - Eleven. Their wings aren't horrible, but they are not to be desired.
Stick with the Hot Dogs
So last week; I came here with a few friends. We were pretty much seated right away. server came and took our order.....I ordered my usual double double burger......some friends had various things.
The food was ok (but the next morning I felt sick and well......) which is odd, because I always get the same thing, but never feel sick afterwards.
On top of that; one of my friends gave me a gift card for $25 (Cara restaurant chain.....Milestone's , swiss chalet...etc) but since I was going around talking to my guests....at the end of the night I forgot my gift card (in an envelope with a card)
a couple hours later I realized this and called the restaurant and asked if I left my card behind (manager said that our table had been cleaned already and they probably threw everything in the garbage)
Ok, I understand needing to clean the table......but when picking up the envelope, did the server lose their sense of feel / touch and not realizing something thick was in the envelope and perhaps turn it in to the lost and found? or did they see that one of my guests gave me a gift card to a competitor restaurant; and despite choosing to come here after seeing a gift card from somewhere else they decide to throw it out since it was competitor.
Nice location though, iffy about food since got sick....plus they throw out my gift (really hoping it was an accident though) so I think I will pass......Maybe I should had gone to Milestone's instead
iI want to correct my rating in their service, i thought incredible is the lowest. What i meant was, poor. Although some of their staff are nice and friendly and polite, this particular lady is really rude, I was humilliated because there are some customers too . May i suggest to the management of Maxims bakery to train this certain staff to be polite and patient to their customers. Thank you & i hope the owner will take time to correct the behavior of this staff.
So They sell sandwiches but can't make some for pickup ?
If the store owner knew the staff declined my order ; I'm sure they would be mad !
20 sandwiches x $7 = $140 I guess it's pocket change to them
Anyway 'subway POO fresh'
Misleading menu, Schnitzel was not a SHINITZEL , but a 1'' chicken breast. Just a light panko style coating and very pale in colour. A soggy coating didn't help, My medium size chicken breast had one very thin mushroom and an almost watery whitish sauce. NO TASTE.
Roasted potatoes and veges were very good. One on line menu had a price of $16, another had a $17.00 price.We were with friends for our after NEW Years get together so I didn't want to fuss. After discussing with my partner, she agreed with my assessment. Last time for this mediocre restaurant as 3 of the last four meals have been below average.
Hi all, what prompted me to write this review is a continuous FAIL on the service. As soon as my group and I walk into this restaurant, the FAILING starts. As I open the door and take my first two steps inside, I come face to face making eye contact with a server behind the cashiers counter. She/He then runs off from behind that counter and disappears, so my group and I are left in wonder at what just happened. Then we are greeted with someone saying "how many?" They do not say hello or anything, just an abrupt "How Many?" Then a "follow me," if there is no 15-30min wait.
The food is delicious, that's why this restaurant gets a 2 Star Rating, otherwise this restaurant would just be an epic fail. I order hot water because I'm allergic to something in their tea. They say it will take a long time to boil, as to detour me from ordering hot water. I say "that's no problem." They drop off ALL the food and when my group is finished eating, I finally ask for the hot water they said they were boiling. The server forgets EVERY. DANG. TIME. When they finally bring the hot water after we have all finished our meals, they bring it in a plastic cup!! Boiling hot water should never be put in plastic, it is NOT HEALTHY. On top of it all, I can't even drink it, it's so hot it burns.
All in all, if you don't mind being ignored and the service, it's a great restaurant with delicious food. On the other hand, if you like to tip for good service, don't even bother.
Hope this review helped some of you.
Went looking for breakfast place after I was told "no breakfast spots in Tri-Cities"> well, this place had solid breakfasts (Eggs Benny, Western Omelette and Big breakfast. Service was incredibly quick and friendly, food was hot and tasty. I'm impressed. We saw a hamburger meal that was impressive. It's a small mom and pop type of place. The quality was great and we'll be back again soon.
I heard great things about this place and I have tried their cream of mushroom soup and fried chicken and I was quite pleased with it until my last order which was the Chicken Giant sandwich. A nice piece of breast meat deep fried as usual but the cheese they put in the sandwich was nothing but regular processed cheese? I can't believe that they can't afford to put real sliced cheese on their $17.00 sandwich!!! Not very good business sense if you ask me. Sent them a message thru their website and did not get any reply back from them and that was 2 months ago. Followed up with them with their direct email address (as previously I left my concerns on their message board) and finally got a hold of Brian. His reply is what surprises me especially considering that he is in the hospitality industry. I would post the whole conversation but feel that would be stooping to their level. Suffice to say is that their response sounds like more of a dismissal and acknowledges no wrong doing.
Anyone raving about this place is either friends of the people that work there or got paid to put their 5 star review.
I had never been to this restaurant because I thought it might be pricey. I was wrong, the prices are excellent and the food is as well. I had chicken kabobs, which came with rice (or salad) and a broiled tomato. I asked for bread, and I got pita with raw onion, which the server said was standard fare in Persian restaurants. Since I love onions, I wasn't unhappy. The chicken was excellent, a large portion and the rice was perfect. I can't fault them for a single thing. Nice looking place, good service and a great deal. What more could you ask?
For $15 I got two small ramekins of Eat Indian gravy.. Two pieces of chicken in one bowl. And nothing in the other.
One small ramekins of rice, a handful of poorly chopped, crushed, radish leaves, and four small pieces of naan.
Just think about getting half of the amount that you would get from a mall takeaway for twice the price.
The flavour was as common as every other East restaurant that I've eaten at.
I asked if they have a lunch time meal for one.
Please..the next time someone asks you this..please say NO. This made up plate was not anything near a meal.
If you just want money..screw you.
And the fact that you hell yourself to a tip to round the cost up to $15 just added insure to your greed.
Please keep screwing over stupid West Vancouverites. But I will never pay you any time in the future for meals because of your attitude to me Durning my first visit. Nothing like not knowing how to atract new customers.
I was in the area and feeling nostalgic so came to Pho Hoa. Food was solid. HOWEVER, the portions have considerably shrunk. What used to be a small bowl is now considered a large bowl of pho with just the basics. The price has skyrocketed to $11.50 including tax. Yikes.
Needless to say there were only three different tables for a total of five patrons including myself. This place used to be the 'grand daddy' of all pho places to me but no more.
Palki always had great food and service but last weekend we had the good fortune to be served by their new Server, Jeet. What a treat it was. He is hilarious and yet respectful and totally attentive. Consider yourself lucky if you get his table. We have tried Butter Chicken at so many Indian Restaurants but none come close to the Butter Chicken at Palki. Then again, all of their dishes are well prepared. Kudos to Palki.
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