We tried the Salmon Tempura Roll, Sunset Roll, and Mango Paradise Roll. All yummy! The kids loved the Takoyaki. My favourite was the tuna sashimi. So creamy!!
We visited before 6 p.m. on a Tuesday. Apparently if you come later, regardless of night, you have to wait for a table.
We received appropriate attention from the server. Our visit was very pleasant.
One of the worst Japanese food restaurants in Vancouver. Waited for abut one hour after order. The staff do not quite understand English. The food is expensive and tasteless. Had diarrhoea in the next morning after the dinner. The restaurant even does not provide ginger for sashimi and don't provide soy sauce at table.
We were a group of 4 expecting a lot more from this bistro but were very disappointed. The food is bland and the service is slow. We ordered various dishes but nothing seemed to impress us. We reserved a table in advance and were promised a good spot with a candlelight. None of that happened. If you are a foodie, do not bother. Seriously tasteless food!
Burgers and fries are not exactly hi end dining but the prices charged here are expensive for what you get. The burger was ok, that's it. Fries ok. Expensive meal though. Service was mediocre at best. New oWners?
AnOther patron went out for smoke, right outside the door, we asked the manager to deal with the cigarette smoke blowing into restaurant. She did nothing about it, patron threw his smoke on the ground and didn't put it out, smoke lingered into the restaurant for minutes and again we asked the patron to put it out and then the manager after the patron gave us attitude. Manager did nothing Again. It's probably her son who needs a lesson in manners.
The type of customers this little shack is attracting will prevent us from returning ever again.
Made reservations for a party of 10. Arrived at 6:30. Ordered by 6:45. Two people at our table ordered salads to start and they arrived 20 min later. Drinks were taking 15+ min to arrive and the servers response was 'oh, they haven't been brought out yet?' I believe that is your job as our server is it not?
After waiting for nearly an hour and watching other tables who had arrived after us finish their meals I asked to speak to the manager. He explained they were extremely busy, short staffed and everyone was in the same boat. Not the tables who were seated after us and had already finished appies and mains... He then said it was because our table had ordered appetizers so there is a wait between them and mains and our pizzas were going in the oven right now.
It made no sense!! A table of friends of ours had arrived 10 min after us and was done their appies and mains and were settling up their bill. It was close to 8:00pm!
Being in the service industry for years myself I found his explanation to be ridiculous. A table behind us of 14 for all their meals before us and they arrived at 7pm.
After all this we still had to wave the waiter down for drink refills. And ask a few times as he always forgot.
We were never offered any pizza bread or something to tides us over while we waited. We had an 11 month old with us and he wasn't offered anything either.
It was pretty upsetting! When the pizza did come out it was just ok. Nothing like we were used to eating there. Some people did love their pizzas tho.
Extremely disappointed and will NOT be going back!
The manager did offer free desserts to us, which only half the table received. We also received 25% off our bills and a gift cert. Sadly it didn't make up for the 1.5 hr wait and horrible lame excuses and service.
Tucked away behind the tax center and coffee shop was this unassuming Vietnamese restaurant. We saw the sign on the sidewalk and decided to come in. As we opened the door, this delicious smell of pho came rushing and I instantly started to drool haha. The place seemed adequqtely clean and cozy. We were seated almost right away. We saw this amazing looking plate with all kinds of rolls and grilled meat two tables down and decided to order the same thing to share. The plate was called the share plate and oh boy was it big, and delicious too. My friend decided to bring some home. I ordered a sate peanut soup for take out since that's what the server recommended. It was absolutely incredible! I don't know what's in it- but I assumed that it's peanut butter and beef broth. The portion was pretty big too. Definitely gonna order here again!
I am a regular at this spot I usually order delivery but have been there umpteen number of times. The place is dinghy not very clean but since I loved the food I ordered instead if going there. Since the owner and I are from the same city I like the food there, however for the last few times we ordered the food wasn't good. I called the owner and he explained the chef was new etc and u said no problemo. I ordered food last night and it came unusually fast, hmm I thought! My and my girlfriend starting eating and the food seemed as if it was some
Leftover from an Indian buffet, slimy and not tasty it smelt weird, so I thought intake the last bite and call the owner the next day (As they were closed), however my last bite was the nastiest where I bit on a staple pin and it felt as if I had broken my tooth!! Was very painful so I called the owner next day and informed him about it reminding him that once I found a nail from a kitchen appliance in my food. Since we are from the same city I thought it was a genuine mistake but this is not the first time and the food is REALLY bad now unlike before!! Real bad value for money and crappy food as the owner doesn't simply care
There were 2 employees smoking under the air intake causing the store to fill with smoke. It was BAD. Smoke was blowing in from the AC vents and even though we moved 4 times we eventually had to leave the restaurant as it was full of smoke. Think smoking in the car with the windows up. We told them they were under the intake and the store was full of smoke but they stayed there and kept smoking.
I ordered the teriyaki lunch special and a bottle of hot sake.
In spite of the fact that their menu states that the meal includes three side dishes and a miso soup, I only received some dry teriyaki chicken on rice and nothing else. I tried to be patient, but I was on my lunch break and after 20 minutes I asked for the rest of my food and my drink (I am a regular customer and order this meal all the time, so I know what is supposed to be served).
The server eventually brought me my sake, and a takeout container??
I would have tried again to explain myself, but for some reason, the sushi chefs (I was sitting at the bar) thought the situation was funny and began verbally ridiculing me in front of the other customers and making fun of the fact that I was drinking sake.
I was so angry and humiliated that I simply walked over the the cash register to pay and leave.
When I tried to explain to the woman at the cash register how angry I was at the way I was treated and the fact that I had only received half of my food, she just stared at me and made no offer to correct the situation.
I eventually paid full price for half a meal and some of the most disgraceful customer service I've ever received.
I used to be a regular at this restaurant and have written several very positive reviews about Masa online. Today I have decided that not only will myself and my family never set foot in this restaurant again, I will also be going back online and re-writing my reviews to let other potential customers know exactly what happened today.
Food was good, atmosphere was nice, staff were friendly. Giving this place 1 star because they screwed up our meal and handled it very poorly.
We were brought the wrong food, we agreed to eat it out of convenience, waiter thanks us and says "I'll take care of it" multiple times. We finish and say we're not interested in dessert, but the waiter brings us a tiny lemon meringue tartlets anyway and insists we eat it. Bill comes and we're charged full price for everything. I ask the waiter what he meant by "he'll take care of it" and he said "Oh I meant like a dessert or something" even though we told him many times we did not want a dessert. I pay the bill (by VISA) and the second I hand the machine back to him he says "I spoke with my manager, we'll comp your meal". "Oh you finished paying already? Come back next time and we'll do something special for you."
We will not be taking them up on that offer.
This is one of the busiest 'White Spot' locations my husband & I have visited. We practically eat at least one daily meal here. (Live & work nearby.) "Good food, great service" are the consistent comments I make on their surveys. I suspect the last review for this location was submitted in 2011, over 5 years ago, because guests are too busy receiving great service and enjoying their meals to write reviews.
The menu goes beyond burgers (which are one of my favorite choices) and makes one of the better waffles I have had compared to those of other restaurants. Our meal substitution requests are accommodated too.
Staff embrace Customer Service as the sole objective. Typically there is more than one host/hostess waiting to seat you so you are either seated right away or have your name recorded promptly. Servers hustle coming and going from tables, but will take time to have a brief chat once at your side.
We order some of the same dishes week after week and their presentation and flavour remains consistent.
The outside eating area is next to fields, conducive to relaxing. We prefer our favourite sections inside this spacious family-friendly restaurant.
My family and I were long-term regulars at this establishment until our last experience here. The food and service were horrible and my husband ended up with food poisoning from his seafood pasta. He was very ill, and missed out on a family weekend with the kids, as well as a very important business meeting. I phoned the restaurant and left my information and was advised that the owner would call me back....never received a call. I emailed the restaurant and also wrote a negative Facebook review. There was no reply to the review, but they did take the time to reply to the woman who responded to my comment about how she no longer eats here either...nice. I did receive a reply to my email, in which they defend the quality of the food and tell me that they hope to regain my trust in the restaurant. I replied, advising that we have four young children and that I find it difficult to justify spending more money with them at this point and asked how they feel they will attempt to regain our trust. It has been a few weeks, and no reply. I'm disappointed that our local pub is not making mre of an effort to make things right.
I don't usually leave reviews for restaurants, but I will for this restaurant. This. restaurant. was. fantastic. By far my favourite Japanese restaurant in Vancouver. I had ordered their assorted sashimi bowl and an avocado salad to try out one of their unique menu - not to mention myself being an avocado freak. Every piece of sashimi in the bowl was SO DAMN FRESH. I have been to many sushi restaurants and I love going to Sushiyama because I personally think their sashimi pieces were the most fresh. But, Sakura Ichiban has definitely topped them off of my number 1 list. The avocado salad was also a great kick to hype up my appetite. i would definitely be going back for seconds, thirds, and more.
My friends and I waited for an unnecessary amount of time. I understand when a restaurant is full and the staff are busy; however, the staff were plenty 'chill' and I saw 2 empty tables with a few cups. I guess that signifies "No, you can't sit here yet because we're too busy to clean up a few cups." The wait got so bad, a few behind us went in and sat at the bar because those tables weren't going to be cleared anytime soon. We finally sat down, had a look at the menu, and a waitress named Bianca came, she was friendly until she found out my friends and I were under 19. Which is why she got annoyed when we said that water would be fine. Then she asked us for our orders but she spoke with lightning speed, and we could barely make out what she was saying from the loud music. My friends and I confusedly answered all her questions i.e "Chipotle Mayo or regular Mayo?" "Avocados or mushrooms?" After she left, I suddenly remembered that add-ons might cost extra so I needed to get her attention. From another table, I saw someone getting her attention. He raise his hand slightly, looked at her and she went over immediately. Then I raised my hand, looked at her and finally when she decided to come over, she said "You don't need to raise your hand, I'll know when to come over." Oh and let me remind you, we still haven't gotten our water after she left us 10 minutes ago. Anyway, my thoughts right after that was 'How do I get your attention without letting you know I need help?' Either way, I asked her if mushrooms and avocados cost extra, she replied a blatant "Yeah." So I continued with "Then can I not have-" And before I even managed to say the last few words she left and started poking her computer angrily. When she came back, she instantly spat in the rudest tone someone could use with a customer "You guys know that Chipotle Mayo also costs extra right? It's a dollar." I dislike mayo so I was about to kindly ask her if I could not have it. Once again, I was cut off by her "You know that's how we make money, right? We charge for the add-ons because $4.95 for a meal is really cheap and we make profit from the add-ons." I still didn't want mayo so I started to speak but before a word escaped my mouth, she left. My friends and I were tired and weary from the long day, the loud music was giving me a headache and I seriously didn't want to talk to her anymore, so we left the mayo on our meals and decided that $5.95 for a meal still wasn't bad. After we waited another 10 minutes, Bianca finally came with water that she slapped onto the table without a word. Another 10 minutes went by and the food arrives. The waiter said "These plates are hot as sin," and he drops the plates on the table, "you guys can figure your own life out." We let it go and started to eat. At first the food seemed decent, I had the "Works Burger" and it was standard, nothing amazing, but I cut it in half as it was quite large. I scarfed down half since I was starving by the time we got our water. With the 2nd half, I slowed down, looked at the burger and noticed something, the patty looked surprisingly bread-like. I poked it with my finger and it bounced back like a sponge. At that moment I realized that they mixed stuff into the meat. We finished the meal quickly, and asked for a split bill, wanting to leave as soon as possible. She brought us one bill and I noticed that she charged us 18% for service (we're a party of 4 by the way). I should've argued, but I didn't have the energy to. We started counting coins since we each owed $7.32. She came over stating they only take dimes and nickels up to a dollar, jabbing her pen into the table to prove her point. Once we got all the money counted, she came over to recount making sure we didn't leave her short. She was painstakingly slow, did her math wrong and yelled at us saying "You guys know the bill is $29.38 right?" Half a second later, she realized "Oh, it's a $10 bill." Overall, this was the worst experience I'd ever had and trust me, none of my friends and I will be going back.
It pains me to write this as the food here is really good and the menu is refreshing - not the usual selection you get in Indian restaurants in North America - but the service we experienced was on a level that was so poor, it feels like a stretch to even go with Poor over Terrible. We waited too long after being seated before drink orders were taken. One drink was forgotten. To order the food, we had to go up and ask our server to take the order - this was about 30 mins after arriving. The food took ages to come. We had to go ask after it and it suddenly appeared, making us wonder if it had been sitting (most dishes were not hot). The server did not know who had ordered what. We had a birthday and cancelled the dessert order as we'd run out of time. For the bill, also had to flag down the server. 10 minutes passed. He comes to the table to ask who had what. Then another 5 minutes before he brings the same bill and manually divided the different parties and just gave a round number to the two different parties. It was very confusing, but by this time we'd lost patience to check the numbers. Then he hovered around apparently waiting for the tip. He never brought my change. Throughout all of this we never saw a manager on the floor. My sister's birthday in this restaurant was a disaster.
I have been to Waka sushi many times. I only go there for their food, but EVERYTIME I am disappointed at their service. The waitress never comes by to ask how the food is or to fill up our water or tea cups. I always leave them 15% tip because I know how serving can be stressful, but it seems as though the one server is stressed out almost everyday. But, overall their food is good and I will be going back there.
I was definitely surprised by how cheap everything was. We had ordered a veggie tempura, agedashi tofu, kyu don, and avocado roll. Veggie tempura was very unique. It had a cinnamon scent to it. I don't know if the scent is from the batter or the vegetables itself, I thought that part was interesting. However, I thought the flour coating on both the tempura and agedashi tofu was a bit too thick. The avocado roll was moderate and kyu don tasted like Korean bbq with rice and veggies. I had expected a more sweet taste of the Japanese Tsuyu sauce, but that had not fulfilled to my taste. Overall, the quality was not bad, but it wasn't great either. However, if I think of the price, I think it was a pretty decent payoff.
I went to Sakura Ichiban for the first time, and it was great! The server was very friendly, great atmosphere, and for the most part, the food was great. I had their tropical roll and gomae and my partner had a spicy salmon roll and an alaska roll. I guess not a lot of sushi restaurants make their spicy salmon roll and alaska roll bad since they are typical dishes. But, their special roll was very unique and was actually very filling. I loved how mild the taste was. I also enjoyed their gomae sauce, it tasted different from other Japanese restaurants. I would love to visit again.
I LOVED my experience at Sakura Ichiban. It's a restaurant that has been around for quite a long time but believe the owners right now have taken over nearly a decade ago. They were so sweet and I really had a good talk with the chef who kept me company whole throughout my lunch. I had their kani sunomono, negitoro roll and couple pieces of nigiri. Everything tasted just awesome and was very satisfied at the filling portion. I think I'll come here a lot more often and willingly introduce my friends to it so they can also have a taste of the fantastic restaurant!
Bad service by one of the waitresses. Went here last night late night dinner with a friend. I ordered TUNA TATAKI sashimi. When I received it, they said I got Tuna Tataki SALAD. I said I didn't order that. The waitress ARGUED with me that that was what I said. The point is she didn't clearly repeated my order if she didn't understood me in the first place. She claims it is already been cooked. I said I didn't order it and I will not pay for something I didn't order and I said to just cancel it out. The waitress was not happy and talked to her manager (in Chinese, which she didn't realize that we can hear her and she called us "F@#$% a@#$%%". The manager came to our table and apologized for the confusion. After we left and went outside for smoke, she came downstairs as she was off and getting picked up, looked and stared at us and gave us the Finger! The thing is this wouldn't have happened if she just made it clear with me what I ordered before she put it in the system. At least she could've repeated my order first if she didn't understand... Overall I liked the food that I got (too bad for the tuna tataki though), but I would not recommend the service.
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